SUMMARY:

• Driven IT professional with 19 + years of significant experience in the IT industry. Dedicated IT Director with an extensive background at problem solving, create innovated solutions in Insurance, Health Care and Travel industries.
• Goal - driven achiever with the proven ability to assume a primary role in delivering components for projects, to facilitate ongoing communication, and to remain “hands-on” from start to finish.
• Capable leader and team player with effective C-suite interpersonal, collaborative, and organizational skills utilized regularly to establish strong relationships, understand client needs, and propose/develop effective long-term solutions.
• Extensive knowledge around managing all aspects of a project from defining scope, resource allocation, budget, design, execution, delivery and post warranty period. Excellent negotiation skills and key resource to translate business needs, industry trends into technical solutions and promote new cultural changes and methodologies.

PROFESSIONAL EXPERIENCE:

Confidential

Sr Project Manager

Responsibilities:

• Sr. Project Manager in charge of delivering a project plan outlining all the IT Readiness activities to launch a new Policy Admin platform OneShield. Coordinating the activities of the Support Dev Ops, IT Operations, Infrastructure, Integration, Document, Data, Financial reporting.
• Oversight the call center vendor to ensure a smooth roll - out of the platform with changes that impact call-center agents and their desktops with the new platform.
• Drive a project schedule to support the deployment of new APIs coordinated with the development and testing related to the new platform.
• Working across multiple teams within IT, the business, and external business partners
• Report regularly on the status of raised risks, manage issues, control the schedule, and provide project manage oversight for this essential business function.
• Working with our software vendor to coordinate development between our team and theirs.

Confidential

Sr. Project Manager

Responsibilities:

• Scrum master of the scrum master, facilitating backlog review, sprint planning, capacity planning, retrospective.
• Liaison between product owner and IT, complement with the interpretation of user stories and their corresponding supporting documentation
• Burned down management to ensure we maintain the appropriate velocity through the sprints
• Manage all code elevation, between QA, UAT, Preprod and PROD elevations.
• Directed offshore team on priorities, resources alignment and support activities
• Sr. Project manager, created project plan, risk plan, assessment and mitigation strategies, budget alignment, weekly status reports, to implement a new Distributed model system for all Argo business units:
• Send invitation
• Onboarding processes
• Agent, Agency Profiles
• Compliance at producer and adjuster level
• Contract and amendment generation for 5 business units
• Offshore resource management
• Weekly status reports
• Time line and budget alignment

Confidential

Sr. Project Manager/Sr Business Analyst

Responsibilities:

• Directed the backlog review, assessment and execution of three years’ worth of backlog user stories. Plan and executed and eight-month plan to execute and implement all necessary user stories to facilitate the offering a new products, improvement to existing process by eliminating work arounds and stream line process.
• Review and elicit requirements in the traditional sense of requirements gathering as well as user stories
• Coordinated the resolution of platform conflicts among code merges and the various product release between multiple channels of development
• Executed project plan for implementing new Policy, Billing and Claims platform for new business unit at Axis Capital in a two phase approach. Project Value (7 Million, approximately)
• Directed, Designed and Implemented automated processes for Crawford’s accident and health business unit to increase claim processing capacity 2 and 3 folds and reducing operating cost. Gartner 2014 BPM Excellence Winner
• Founding Member of the BPM COE (Circle of Excellent)
• Oversaw the team that completed the Designed, development and implementation of Crawford’s new Catastrophe BPM process. This endeavor earned the Forrester Research’s 2013 Groundswell Mobility -Winner
• Manage the design of new client implementation processes of Crawford’s new Disability business unit for such clients as T-mobile and Robert Half
• Strong direction in implementing development and documentations standards across all phases of SDLC
• Chief implementer of Agile methodologies across the organization
• Budgeting
• ROI’s
• Main innovator in implementing offshore model, managing various vendors
• Project Manager for Adjuster licenses validation process
• Scrum Master for Billing Automation (BPM Solution)
• Project Manager for Performance Dashboard enhancements release 1.3. This project presented a very aggressive deadline which had to be met, regardless of the effort required from the entire team. The Team worked weekends and nights successfully deploying the application 16 hours after due time. It was a major for the team and the organization
• As a lead for the business analyst practice center coordinate the upgrade of Blueprint 2010 worldwide. Worked in collaboration with Crawford Infrastructure teams in US, Canada and the UK. Seamless upgrade with minimal disruption to the users, key tool in assisting to implement agile across the organization
• Manage contractors time allocation, projects and contact negotiations
• Design of auditing processes utilizing Business process modeling (Appian 6.6.0)
• Coordinating and performing Appian deployments for various projects
• Data center move (in charge of coordinated the move of more than 15 servers for a book of business into another data center located 30 miles). Developed a communication plan along with management skills allowed resources to be in contact and mitigate any possible risks. Successful migration, no issues or impact to the current infrastructure.
• Lead Business System Analyst for the billing portion of the new claim system.
• Managed the group that developed the new Business Analyst methodology for Crawford & Company which helped streamline our processes with excellent results such as consistency in requirements, increment the utilization of use cases, process flows to better communicate requirements
• Lead Member of the Business Analyst practice center handling a variety of projects, from full application development, enhancements, integration of batch process. Managed data center moves, coordinated the migration of new servers for several applications and developed new business processes.
• As a member of the BA practice center, organized the development of the BA methodology to unify the manner in which requirements were draw together across the organization as well as the templates to be used. Part of the team that helped select the tool that could be assist implement the new methodology across the organization (Blue Print Requirement Center)
• Development of requirements as well as business and system processes for a new claim system. This change affected multiple offices across the country, under budget and under the estimated time.
• Plan and Executed Blueprint version 2009 for all practice centers (169 users) in a course of 2 weeks. This included resources from US, Canada and the UK
• Liaison in the development of an integrated solution the improve new clients setup for the USP&C organization

Confidential

Sr. Business System Analyst

Responsibilities:

• Launch of two new call center sites for DirecTV (100 agents in total)
• Develop internal capability for our CRM to transfer calls with customer data between calling centers
• Complete documentation of our CRM (no documentation was ever created, own initiative, own initiative)
• Complete documentation of all business processes that correlate to our CRM(no documentation was ever created, own initiative)
• Lead on creating a standard SCR (service change request form)
• Oversee the development of minor modifications to the CRM
• Supervised the initiative to standardize all the codes for DTV reports
• Lead business/system analyst to create requirements for the new EnterpriseOne HR application that replace legacy system JDE.
• Lead business system analyst and development of the new Crew Direct Deposit system for the Encore system.
• Performed all analysis, development, testing and implementation required for the Encore system as the company migrated from a custom time & attendance application used onboard in conjunction with Encore payroll system to a vendor product, Kronos. Managed the Encore aspects of this project.

WinPac Salud C orp.

Team Lead

Responsibilities:

• Patient Management System (WinPac): in charge coordinating analysis, development, implementation, budgeting, support and documentation. System developed in DB/C GUI for Patient Registration, Scheduling, Medical Records, Billing, Accounts Receivables, Statistics, Order Communications, Pharmacy and Automated Processes
• Budget Coordinator for sites in Mexico and Buenos Aires.

Confidential

Consultan

Responsibilities:

• Designated as lead consultant for CONCISA to evaluate the capabilities of the health care system installed in "Policlinica Bancaria" (a hospital) in Buenos Aires. Deliverable was a report recommending functional enhancements to satisfy business needs so they could determine the cost effectiveness of maintaining their legacy system or purchasing a next generation replacement.