SUMMARY:

• Hiwot is an experienced Business Analyst with 8+ years of proven track record.
• Proficient experience and knowledge of all Lobs in P & C Insurance (Guidewire).
• Experience and knowledge working in data security projects.
• Experience working in Airline industry projects.
• Experience working in Agile methodologies
• Good knowledge in Business Analysis, SWOT analysis, GAP Analysis, Impact analysis, Business Rules and developing and creating business process documents.
• Ability to translate business requirement and objectives into scalable, highly resilient, and successful system solution.
• Good at implementing operational assessments and conducting business and functional requirement analysis for business of all sizes
• Experience in acceptance testing, process improvement and end - user
• Experience in conducting JAD sessions, focus group, brainstorming sessions, reviews, Requirement walk through session and customer interviews for various business processes.
• Extensive experience in gathering business requirements, business processes, identifying risks, GAP analysis and UML modeling including Use Cases, Sequence, State and Activity Diagrams using tools such as Microsoft Visio
• Excellent in Developing and evaluatingbusiness process Models
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts
• Worked with Application Developers for build support and worked with QAs in creating Test cases and providing support during Unit Testing, System Testing, Regression / End to End Testing, and as a point of contact for defects raised in HP ALM
• Strong communication, presentation, analytical and problem-solving skills with an ability to work with resources at all levels.
• Generated test data by using SoapUI on Guidewire Policy Center, Claim Center and Billing Center.
• Conducted the final user acceptance testing (UAT) and usability testing.
• Experience in documenting the process, preparing Business Requirement Documents (BRD), analyzing Business Requirements, working with Requirements Traceability Matrices (RTM), re-engineering business processes and designing.
• Managed the requirement documents using MS SharePoint.
• Experienced in creating Use Cases and Activity Diagrams, Sequence Diagrams, Workflow Diagrams using MS Visio.
• Experience in various phases ofSoftware Development life cyclewith expertise in documenting variousrequirement specifications, functional specifications, Test Plans, Source to Target mappings, SQL Joins.
• Experience in using Excel functions to generate spreadsheets and tables such as Lookup, VLOOK UP, Pivot and Power Pivot.

TECHNICAL SKILLS:

Methodology: Agile Scrum, Kanban, Waterfall

Operating Systems: Windows Vista/7/8/10

Languages: SQL, JAVA, HTML, XML, C++, C#, VB.net

Data Warehousing/Tools: SSIS, SSAS, SSRSSharePoint, Quality Center (HP QC), HP ALM, JIRA, Confluence, Service Now, MS Project, MS Visio, CA Erwin, SQL Server 2012, Oracle, MySQL, SQL Server Data Tool, MS Access, MS Office Suite, ALTOVA XML SPY, AGM, G Suite, SpiraTeam, SoapUI, Selenium

PROFESSIONAL EXPERIENCE:

Confidential, Virginia

Sales Associate

Responsibilities:

• Manage Team ticket and resolve in timely manner.
• Creating user material.
• Document all production applications and resolve all application issues.
• Analyze all applications and recommend necessary upgrades and patches.
• Perform periodic meetings (Release planning meeting) and maintain all applications for productions

Confidential (Cincinnati), OH

Lead MFT Business Analyst

Responsibilities:

• Leading the requirements gathering process for data integration, data analytics and information delivery solutions.
• Document business, functional, and technical requirements.
• Work within a project team to understand current state, document current processes, document user requirements, and document process flows.
• Create RITM ticket using Service Now for each MFT configuration.
• Lead UAT test calls.
• Create Change ticket using service now for production when both the inbound/outbound test is a success
• Lead production test calls.
• Use of Jira to track the story cards through all the process.
• Creating user material and conduct sessions
• Produce source to target data mapping documents, and profile data as input to source to target transformation rules.
• Establish and test user acceptance criteria.
• Troubleshoot and provide end user support for data and analytic implementations.
• Use of SQL in Jira for reporting purpose and data analysis in legacy platforms (Secure Trans, MRD and Transport 7)
• Research future business analytical needs and work with Project Manager, Business Partners, to assess and implement enhancements and defect corrections to meet the changing needs of the organization.

Confidential

Business Analyst

Responsibilities:

• Analyze, specify, and validate customer’s functional and non-functional business requirements
• Document customer work processes utilizing Microsoft Visio.
• Gather requirements by conducting meetings and brainstorming sessions with end users.
• Conducted meeting to bridge the gap between business and the developers.
• Define, annotate, and label form field where data is required from Guidewire.
• Labeling the forms mapping condition (How to map this field using data in the Guidewire including any logic required?).
• Clarify functional queries raised by guidewire team.
• Validate generated PDF and raise XSD/Data Mapping issues with Guidewire Team.
• Generate XML Payload using SoapUI for XML Validation.
• Perform unit testing by validating XML using ALTOVA XML SPY.
• Policy booking and creating claim in Guidewire center for all test scenarios.
• Assist the QA personnel in the creation of Test Cases using HP ALM.
• Worked as a product owner for the forms claim center by:
• Making sure AGM is clean and up to date
• Making sure the claims forms user cards are pre-filled with all Tasks
• Making sure that cards are properly assigned to the new owners.
• Making sure HP ALM/AGM are in synch.
• Running scrums.
• Making sure scope is clear and maintained via AGM

Confidential, Washington, DC

Business Analyst

Responsibilities:

• Creating Business process documents as part of ACE Team and make recommendations on findings.
• Communicates with and replies to (Champ team) on matters pertinent to the new cargo rate (Business Requirements) that should be implemented in the cargo spot.
• Support development & testing of required functionality.
• As part of the ACE (Achieving competitive excellence) worked on continuous process improvement.
• Support the business with application usage when needed.
• Document, and analyze requirements including interfaces, rollout, and application modeling.
• Support activities to cut over data and users into the system.
• Use of Sabre for various purposes in relation to Cargo booking in collaboration with space control.
• Expertise in data warehousing, ETL programming, and data warehouse lifecycle tasks such as data analysis, cleansing, transforming, debugging/testing, and loading.
• Coaching new employees.

Confidential

System Agent (Customer Service Clerk)

Responsibilities:

• Worked as a system Agent in Transit office.
• Air waybill (AWB) management for issuing and delivering Cargoes.
• Handles customer at the exports and imports counters by issuing and delivering Air Waybills respectively
• Prepares cargo manifest and AWB for outgoing flight and accounting Department.
• Communicates with and replies to outstations on matters pertinent to the cargo Traffic handling
• Performs assignments in accordance with specific policies regulations and procedures.
• Observes Safety rules, regulations, and procedures.
• Major Courses owned by me includes:
• Web Development using HTML, CSS, and Java Script.
• Basic computer like Microsoft word, Microsoft excel, Microsoft Access, Microsoft Publisher, and Power Point.