SUMMARY:

• Information Technology Professional with 16 years of industry experience in supporting process modeling, Mobile Device Guru supporting application project lifecycles, risk analysis & assessments, requirement gathering, hardware/software deployments within mobile infrastructure. .
• Business Process Management
• Procurement/Provisioning
• Quality Control
• Risk Management
• Mobile Device Management
• Mobile Device Security
• Hardware Implementations
• Software Implementations

TECHNICAL SKILLS:

Hardware: Enterprise Handhelds, Servers, Desktops, Laptops, Routers, Switches, Scanners, Printers, Zebra Label/Thermal Printers, Bluetooth Printers, Motorola AP s, ArubaSoftware: Kali Linux, Windows 7,10, Server 2008/2012, Windows Mobile, Microsoft Office 360 Suite, IBM/People Soft, SOTI Mobi Control, Air - beam, Remedy Systems, Service Now, Atlas, XML, VMWare, Outlook, Cisco CIPC, Putty, Splunk

Network: TCP/IP, Ethernet, VPN, SSH, DNS, DHCP, Citrix/XenApp, LAN/WAN, Wi-Fi, RF infrastructure, Cloud

Tools: Wireshark, Nmap, Visio, Lucid Chart, Splunk, Dynatrace, Cisco Packet Tracer, Oracle VM Virtual Box

PROFESSIONAL EXPERIENCE:

Confidential

Applications Analyst

Responsibilities:

• Primary Production Support to Kaiser Permanente Access to Health Services (KPATHS) VMC Clinical Application
• Execution of deployment operations to monitor and improve on pre-release, upgrades, and current versions of software
• Investigate Business operations and workflows, assist in tailoring/building application to meet organizational needs
• Serves as site Analyst/Specialist during deployments, Researches and analyzes data, questions, and issues from users
• Directs workflow of system Application to ensure timely access for CC Agents, and other Clinical staff
• Work’s cross-functionally within Business & IT teams to accomplish specialized clinical assignments
• Provides problem identification and data gathering, Implements strategy actions for system applications
• Conduct Application research, analysis, and remediation of moderately complex data issues that directly impacts reporting
• Oversees and/or conducts review of technical questions, software upgrades, and changes with users
• Recommends procurement as deemed appropriate to enhance system service levels within Data Analytics
• Apply established methodologies, processes, and procedures to solution delivery; contribute to development of new processes and the continuous improvement of existing processes, leading to operational excellence for application realm
• Interacts cross-functionally to accomplish assignments with Business, App Teams & Development Teams
• Serve as a single point of contact for the resolution of client issues and acts as a liaison between business clients and IT
• Formulates solutions using effective communication skills with providers, department managers, units, and other business personnel
• Responsible for regression and functionality testing to ensure business criteria is met within design of workflows
• Provides technical subject matter expertise to strategic and tactical initiatives being considered or implemented in the business
• Maintained ongoing service relationships between IT and direct application customers by trouble shooting and on call support during implementation

Strategic Mobile Engineer

Confidential

Responsibilities:

• Managed OneLink Projects for Mobile Deployments across Kaiser Permanente’s Infrastructure
• Managed Project Vendors/Business Partners in coordination of meeting Business objectives and goals
• Manage / Support Infrastructure of Enterprise Mobile Devices through SOTI Mobi Control Management Console
• Manage / Support SOTI Mobi Control Layered Non-Production Environments for Business users
• Manage & Organize with Business/I.T. Partners to develop solutions in Deployments across Project Roadmap
• Design/Build Kaiser Permanente’s Mobile Infrastructure throughout Pharmacies & Material Warehouses
• Design/Configure the initial configurations for Wi-Fi usage on Mobile Devices in Kaiser Permanente’s locations
• Design Technical Designs/Documentation to help support Hardware/Software process upgrades
• Provide Level III Mobile Handheld Support for Kaiser Permanente’s Production Environment
• Provide Level III PeopleSoft ERP Application Support for Kaiser Permanente’s Production Environment
• Provide mobile management capabilities on a Win-Mobile based rugged Client MC70 & MC75 based device
• Created XML Files for Data Mapping/Printer Mapping and Location Configurations for cross functional use
• Create Deploy bar-code symbologies, both 1D and 2D in warehouse for distribution/inventory locations
• Support Cloud Servers for Mobile Device Data testing in Non-Production Environments
• Supported end users through Remedy Business Methodology Ticket system
• Test with Deployment teams to ensure timely procurement, provisioning of Project’s Hardware peripherals
• Test with Development/UAT teams to ensure proper enhancements meet company deadlines
• Gathered Required Documentation to help support Business Requirements
• Analyze arising enterprise issues from user and troubleshoot / train to eliminate user downtime
• Manage/Support Zebra label & thermal printers across entire infrastructure.

Confidential

Enterprise Mobile Support Engineer

Responsibilities:

• Built VMware Servers, client workstations to help test and support end user though out remote locations
• Manage & support company’s technology mobile infrastructure comprised of MC70 & MC75 enterprise handhelds
• Managed, supported, and configured company’s mobile infrastructure Motorola enterprise wireless access points.
• Manage & supported all voice and data plans through AT&T vendor enterprise care
• Manage and Install I.T. Hardware for ABS route accounting software Implementations
• Developed new mobile application strategies within mobile infrastructure and windows mobile platforms
• Support enterprise users on software issues from ERP applications on mobile devices
• Document Business/I.T. requirements to better support project deployments
• Gathered Required Documentation to help support Business Requirements
• Support local I.T. with test devices on VMWare Servers in Prod/Non-Prod Environments
• Utilized SOTI Mobi Control Management Application to manage Handhelds and remote programming
• Work with Development/UAT teams to ensure proper enhancement functionality meets organizational goals & objectives
• Key stakeholder in mobile application & hardware for delivery personnel and management staff