SUMMARY:

• 5+ years of experience leading Agile teams
• Certified Scrum Master with masterful skills in celebrating and maintaining Agile methodologies and technologies
• Team - oriented servant leader experience in driving team agility for quality product delivery and continuous improvement.
• Experience working with Agile frameworks such as Scrum, Kanban, and SAFe and expertise using project management tools like Jira/Confluence, MS suites, GitHub, Zendesk, and Team Foundation Server (TFS).
• 3+ years of Epic experience
• Credentialed Epic Trainer with outstanding skills in preparation of environments, materials, and space to ensure proper delivery of Epic implementation to multiple roles of Epic applications
• In-depth understanding of Epic system software with proficiency in Hyperspace, workspace and workbench manipulation, and Smart Tools configuration to generate pre-defined Smart Text, Phrase, and Lists
• Ability to develop and interpret technical documentation for and end user procedures
• Proficient in Microsoft Office 365/Teams
• Team Engagement
• Systems Analysis
• Change Management Process
• Curriculum Update
• Lesson Plans development
• Personalization
• Go Live Support
• Post Implementation
• ASAP
• Ambulatory
• Grand Central
• RevCycle
• Cadence

PROFESSIONAL EXPERIENCE:

Cadence, Ambulatory Credentialed Trainer

Confidential, Johnson City, TN

Responsibilities:

• Assist in the development of curriculum, plans, and teaching Epic applications
• Assist in the development and validation of the environment and the testing of live environment
• Collaborates with the Epic manager and Principal Trainers on input for and materials
• Assists in the development of skills assessment program for the Epic system
• Evaluate the results of the skills assessment and observations to review and revise as needed
• Provides employee based on the assessment of the learner’s needs
• Coordinates logistics associated with delivery preparation activities such as copying and assembling printed materials, set-up, maintenance of rooms, equipment preparation, post, clean-up, etc.
• Conduct and assist the principal trainers during end user classes, on-going, and upgrade/functionality enhancement
• Communicate changes and enhancements of the Epic electronic health record to the end users
• Independently leads ongoing and acts as the primary support of the electronic health record
• Assists with application support testing/ activities as directed
• Facilitates personalization labs for providers or other attendees

QA Delivery Lead

Confidential - Houston, TX

Responsibilities:

• Facilitated Scrum framework - sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
• Collaborated with team on sprint reviews, daily scrums and planning meetings to realize full team engagement.
• Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress.
• Ensure Agile development teams collaborate effectively with other trains/teams and shared services to determine best implementation approach that aligns with software architecture as defined at high-level
• Created EPIC and user stories within JIRA (workflow tool used for development and testing of project requirements) and maintained sprint and product backlog with Team Foundation Server (TFS).
• Organize and facilitate daily stand ups, reviews, retrospectives, sprint and release planning, demos, and other SAFe Agile ceremonies.
• Identify and pro-actively communicate risks, issues, and proposed mitigation strategies while utilizing Jira and other Agile SW development tools to facilitate progress and organize projects.
• Build and maintain burn down charts for project plan, including approach, scope, tasks, durations, work effort, dependencies, budget, planning assumptions, risk profile, resource allocation, and deliverable definitions.
• Coordinated activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule, within budget constraints, and appropriate quality standards for project
• Tools used: Jira Rally, Team foundation server, share point, idea boards, planning poker.

Epic Trainer

Confidential

Responsibilities:

• Assist in the development of curriculum, plans, and teaching Epic applications
• Assist in the development and validation of the environment and the testing of live environment
• Collaborates with the Epic manager and Principal Trainers on input for and materials
• Assists in the development of skills assessment program for the Epic system
• Evaluate the results of the skills assessment and observations to review and revise as needed
• Provides employee based on assessment of learning needs of the learner
• Coordinates logistics associated with delivery preparation activities such as copying and assembling printed materials, set-up, maintenance of rooms, equipment preparation, post, clean-up, etc.
• Conduct and assist the principal trainers during end user classes, on-going, and upgrade/functionality enhancement
• Communicate changes and enhancements of the Epic electronic health record to the end users
• Independently leads ongoing and acts as the primary support of the electronic health record
• Assists with application support testing/ activities as directed
• Facilitates personalization labs for providers or other attendees

EPIC Ambulatory/Cadence Trainer

Confidential, NJ

Responsibilities:

• Assist in the development of curriculum, plans, and teaching Epic applications
• Assist in the development and validation of the environment and the testing of live environment
• Collaborates with the Epic manager and Principal Trainers on input for and materials
• Assists in the development of skills assessment program for the Epic system
• Evaluate the results of the skills assessment and observations to review and revise as needed
• Provides employee based on assessment of learning needs of the learner
• Coordinates logistics associated with delivery preparation activities such as copying and assembling printed materials, set-up, maintenance of rooms, equipment preparation, post, clean-up, etc.
• Conduct and assist the principal trainers during end user classes, on-going, and upgrade/functionality enhancement
• Communicate changes and enhancements of the Epic electronic health record to the end users
• Independently leads ongoing and acts as the primary support of the electronic health record
• Assists with application support testing/ activities as directed.
• Facilitates personalization labs for providers or other attendees
• Responsible for supporting all elements of and curriculum development and implementation for designated application(s) in the EHR program

Ambulatory/Optime/Anesthesia/Orders Trainer

Confidential

Responsibilities:

• Responsible for supporting all elements of and curriculum development and implementation for designated application(s) in the EHR program
• Assists manager with strategy for designated OpTime and Anesthesia application
• Provided for Super Users, End-users, and New Hire for OpTime applications, focusing Preop, Intraop, Postop and Anesthesia
• Provided classroom s for Surgeons and Nursing classes
• Tailored lesson plans, Quick Start Guides, Exercise Booklets, and TIP sheets
• Created extended learning materials and assessments and exercises
• Assists manager with strategy for designated OpTime and Anesthesia application
• Provided for Super Users, End-users, and New Hire for OpTime applications, focusing on Preop, Postop and Anesthesia
• Provided classroom s to Surgeons and Nursing classes
• Tailored lesson plans, Quick Start Guides, Exercise Booklets, and TIP sheets
• Created extended learning materials and assessments and exercise
• Provided "At the Elbow" support for PACU, Pre-op, Pre-Anesthesia Clinic, and Endoscopy
• Excelled at providing "at the elbow" support, was responsible for diagnosing/reporting/and correcting common problems, system inconsistencies, and hospital support trends to senior leadership and consultants

Scrum Master

Confidential - Houston, TX

Responsibilities:

• Facilitated Scrum framework - sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
• Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress.
• Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity.
• Oversaw Scrum team output, ensuring they continuously deliver customer and business value. Reviewed lists of backlogs, ensuring all requirements were accurately met under Agile methodology.
• Developed and conducted presentations for team members to both learn about and share information on user perspective.
• Ensure application of agile frameworks to development process to increase effectiveness of technology-related product development and architecture.
• Advocated value of Scrum to stakeholders, standardizing change management process to implement Scrum.
• Ensures program work items are tracked and maintain visibility via program Kanban boards, Jira and other information radiators.
• Lead development of and monitor release timelines, sprint deliverables, associated high-level development tasks, external and cross-team dependencies, and cost estimates based on product roadmap and story point estimations.
• Ensures team is practicing and following core Agile principles of collaboration, prioritization, team accountability, continuous improvement, transparency, and empiricism.
• Create and maintain appropriate channels for open communication within scrum team to create a trusting and safe team environment.
• Coached teams in Agile practices and provided necessary to create positive mindset to Agile methodologies.
• Applied agile methodology to shorten cycle time and achieve target margins.
• Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
• Shielded scrum team from external interference for optimal productivity and success of Agile process.
• Provided extensive guidance on Agile scrum processes and methodologies to highly effective teams with goals of improving quality and productivity.
• Researched emerging technologies and current trends to stay knowledgeable in methods that could benefit Scrum team.
• Tools used: Jira, Team foundation server, share point, Idea boards, Planning poker

Office Manager

Confidential

Responsibilities:

• Responsible for overall management of clerical tasks, payroll processing, facilitation for clients, hiring/interviewing, and internal database development/management.
• Community organizing, newsletter/social media management,
• Sole processor of AP/AR invoicing.
• Maintained computer and physical filing systems.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Supervised and coordinated our annual breakfast fundraising event that garnered over $70-99K in donations per annum.
• Created level-appropriate lesson plans and provided facilitation instruction to teen learners.
• Managed office operations while scheduling appointments for department managers.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
• Coordinated special projects and managed schedules.
• Compared vendor prices and negotiated for optimal savings.