SUMMARY:

• Hands - on project management, including offshore technology projects, global implementations, with multiple project managers and technical programming teams in fast-paced software development environments.
• Full-cycle SDLC, and Product Development life cycle, several software application development methodologies - Iterative (Agile/Scrum, RAD, Prototype, JAD) or linear (Waterfall). Managing project deliverables, schedules, budgets. Completing projects on time, within budget, and with agreed upon functionality. Facilitating meetings, communications, documentation, team building and leading teams in a matrix-reporting environment. CRM implementation experience.
• Scope documents, risk mitigation, SOW contract negotiations, budget tracking, resource negotiations and leveling, status monitoring and reporting, project documentation review, and facilitating lessons learned discussions for improvement.
• Software project management tools, like MS Project, Project Server, or NIKU/Clarity. Skilled with MS Office, Sharepoint, flowcharting/traceability and documentation tools (e.g., Rational Rose, ReqPro, and Visio).
• Passion for customer service. Highly trained in process/performance improvement and continuous quality. Fluent second language Spanish.

PROFESSIONAL EXPERIENCE:

Manager

Confidential

Responsibilities:

• Facilitates meetings with business stakeholders and IT architects from clients and third parties Performs gap analysis between client requirements and the functionality within enterprise healthcare applications
• Uses interviewing, listening, facilitation and observational skills to understand client functional requirements, provide functional decomposition, and work with application architects to map requirements to various applications
• Collaborate with application architects to identify creative work - arounds to meet requirements without custom code development.
• Understand functional capabilities and limitations for out-of-the-box functionality as well as custom code
• Design and integrate business processes and data flows between CRM applications and other applications, such as EMR, HIE and clinical data aggregation tools
• Lead client meetings or facilitated strategy sessions
• Effectively communicates with senior customer technical leadership and with senior business leaders by articulating and bridging technical-business gaps
• Experience in writing clear and concise high level design documentation
• Manage transition to Tribridge resources for detailed design and delivery.
• After transition to development and testing, provide quality assurance activities at scheduled milestones.

IT Project Manager

Confidential

Responsibilities:

• Managing a wide range of IT projects, multiple technologies (e-Commerce/Web, EDI, JD Edwards, SAP), average 10 to 12 simultaneous active projects, in various stages from concept through execution to production support.
• Stand-alone web application - Quality Indicator Survey Tool to measure compliance with federal regulations by assessment and metrics. Managed remote contractor team.
• Customer connectivity projects - EDI, cXML, HL7, cXML - Initial development or enhancements for EDI 850 Purchase Order, 855 PO Acknowledgement, 810 Invoice, 856 Advance Shipping Notice, 832 Catalog, cXML invoicing. Several implementations through third party ERP systems.
• Warehouse improvement projects - inventory, pickslip, packing slip, labeling.
• Buildout development projects - new applications, functionality and/or enhancements in the web sales and supply chain management areas.
• Clarity for project planning and resource management tool.

Senior Project Manager

Confidential

Responsibilities:

• Managed a major global banking software project to bring together a full-rounded customer view into a common web-based user interface (front end) by connecting into all major legacy systems (Retail Banking, Call Center Servicing, Cards, Real Estate Lending, Private Banking, Private Wealth Management, etc.). Iterative software development life cycle.
• Facilitating requirements discussions and status meetings; finalizing functional specifications and design documents; coordinating development and implementation activities.
• Managing risk mitigation planning and issues resolution efforts.
• Assisted testing / defect resolution sessions.
• More than 200,000 project manhours. Over 200 project team members in U.S. (all time zones), Germany and Singapore.
• Planview project and resource management tool.

Consultant, Project Management

Confidential

Responsibilities:

• Short-term contract. Project management assignment within service support for a world leader in the Geographic Information Systems (GIS) arena.
• Concurrently managing several software development and internal business process improvement projects
• Assisting Service Support with general project management activities, project planning, communications management, project/program/portfolio management, process improvement, standardized procedures, change control, etc.
• Coaching staff on PMO standards/functions, the agile software development, and opportunities to improve coordination and build synergistic relationships with IT/IS.
• Recruited to Citi Group for a longer contract.

Program Manager

Confidential

Responsibilities:

• Revived the client relationship with a very large bank and energized the partnership through better teamwork, communications and solid program management.
• Delivered several staggered-schedule and simultaneous projects, interfacing with up to 10 business project managers simultaneously across 18 projects. Multiple software development projects, infrastructure performance improvement projects, and production support.
• Expertly managed an 11-person technical team and several ad hoc consultants/vendors. Negotiated resources and managed team members from U.S. (east coast and west coast), Britain and India. Multi-million dollar aggregate budget. Positive service level agreement metrics.
• Coordinated Joint testing, QA and UAT activities with client bank, producing positive outcomes in challenging situations.

Director, Engineering and Development

Confidential

Responsibilities:

• Software development start-up, handling web-based claims payment and remittance advice services between healthcare payers and providers with major goal of establishing with key clients. Multi-million aggregate budget.
• Responsible for Project Management, Methodologies, Metrics and Process Improvement
• Improved System Development Life Cycle (SDLC) processes, implemented Agile methodology for the core software product (using C#/.NET, with RPG for reporting). Utilized modified waterfall for Customer implementations to allow for iterative review and good phase-gate control.
• Created Standards Committee to define and reinforce standards for coding, naming conventions, refactoring, web design, web page development, unit testing, Test-Driven Development (TDD) practices, database standards, code reviews, UML modeling, etc.
• Created standardized project plans for customer implementations and core product enhancements. Integrated a time and cost estimating matrix into project planning.
• Provided project management client implementations and core product enhancements. Provided strategic and tactical direction, support, monitoring and evaluation for developer teams. Time and Expense administration, resource recruiting, interviewing and hiring process, monitoring & evaluation, and performance reviews. Coordinated support provided by IT helpdesk, ensuring compliance with Service-Level Agreements (SLAs).
• Provided direct support to the Senior Vice President of Engineering and Development, specifically hired to complete my responsibilities within one year (completed early).
• Assigned short-term as interim PM to support global SAP implementation for ERP in 40 countries for DuPont. Managed teams in U.S., Canada, Central & South America, EMEA, and APAC. Primarily responsible for working methodology issues, project planning, communications management, project risk/issue management, and status reporting. Improved productivity and got the project on track for the returning PM.
• Emdeon (WebMD) is a large, web-based medical information company with nationwide market coverage.
• Primary coaching role for employee/consultant project managers with Project Management Office (PMO) startup in a Siebel CRM environment.
• Personal responsibility for multiple concurrent projects (5 to 8), software application development, infrastructure/hardware installations, maintenance, data integrity, interfaces to disparate legacy systems. Initiated Siebel 8.0 upgrade.
• Managed BA/SA, architect, developer, QA/QC, and business team resources.
• Instituted PMM, Agile iterative SDLC, and UML methodologies. Budgets in 100K to 200K range. Aggregate over $1 Million.

Director, Performance Improvement

Confidential

Responsibilities:

• Project management for multi-site clinical, business and administrative process improvement. Directed process development and implementation to improve clinical and administrative quality and safety. Coordinated support activities and assisted in establishing goals, objectives and annual plans.Introduced Lean Rapid Cycle Improvement and Six Sigma process improvement methods. Pilot projects, progress assessments and project reporting/communication. Due to corporate restructure, program absorbed under director in Wilmington, Delaware.
• Sales business software, systems, solutions development/implementation, Customer Relationship Management (CRM) and initiatives. Budgets under $10 Million.
• Extensive Project Manager and business analyst experience with Siebel application - Siebel 6.3 implementation and Siebel 7.0 upgrade.
• Common Customer Platform/Channel Service Model - Lead generation and development, acquisition, acceptance, activation and service business processes
• Health Insurance Sales, Group/Individual Underwriting and Actuarial business processes
• Sales Force Automation, agent/agency management, metadata and data management
• Channel Compensation - corporate payables and vendor payment processes
• Product Management - Multi-State Product Line Management business processes
• Diversified Business processes for Dental, Life, and Pre-Tax products
• Project Management Methodology, Six Sigma Methodology
• Project manager within PMO framework for business process analysis and modeling, process improvement and software development. Rational Unified Process (RUP), and Unified Modeling Language (UML), developing and documenting business process models, requirements, and rules; and transitioning to technical design, development, testing and implementation.