SUMMARY:

• An entrepreneurial Information Technology Leader in software development, system implementation, infrastructure and process improvement with proven success engaging customers and managing skilled technical teams and external partners in the full SDLC of innovative solutions, tools and agile processes across operations. Specializes in agile leadership on projects for enterprise systems, with Business Analytics capability. Extensive technical experience, grounded in regulated telecommunications, with roles as Programmer, Systems Analyst, Data Architect, Data Center Manager, and Senior Project Manager. Achieves objectives through passion, commitment and expertise in:
• Ownership and Accountability Risk & Issue Management Stakeholder Relationships
• Building High - Performance TeamsTransparent Team OperationsBusiness Intelligence
• Cross-Functional Team LeadershipExecutive Status ReportingAttention to Detail
• Influencing Decisions & BehaviorDeep Agile KnowledgeComparative Analytics

TECHNICAL SKILLS:

Software Applications: MS Office, MS Excel, Word, Powerpoint, Visio, MSProject, Outlook, Primavera

Environment: /Platforms: Desktop - Windows XP, Vista, Windows 7, Windows 10

MidRange: - NT, SQL Server, Unix, IIS, J2EE

Enterprise Class: - IBM MVS, VM, HP-UX

Development Languages: DB2, SQL, VB6, ASP, Java, XML, .NET

Tools: CA Clarity, MSProject Server and Sharepoint, Rally, Rational RUP/UML, Informatica, Version One, Cognos, Jira, MSTeams, GSuite, Slack, Zoom

PROFESSIONAL EXPERIENCE:

Scrum Master

Confidential, AZ

Responsibilities:

• Lead 2 agile remote-only teams, to deliver and sustain software solutions on an AWS cloud platform.
• Solutions entail both green-field development and DevOps support to existing infrastructure.
• Accountable for team agile practices, facilitating all Scrum ceremonies, delivering metrics and feedback on team results, merging information for the Release Train overview.
• Shared accountability for representing the Scrum team in a large SAFe implementation for program planning and execution.

Confidential

Delivery Manager/ Scrum Master

Responsibilities:

• Led agile remote-only teams, to deliver software solutions for major government clients in the Medicare space. Solution delivery includes transitioning from legacy architecture to AWS Cloud.
• Accountable for team agile practices, facilitating all Scrum ceremonies, delivering metrics and feedback on team results.
• Learned and applied Flexion Fundamentals, Liberating Structures, accountability structures, and participate in guilds to broaden company knowledge.
• Shared accountability for representing the Scrum team in a large SAFe implementation for program planning and execution.

Confidential

Independent Consultant & Coach

Responsibilities:

• Researched and delivered a Metrics Framework for Organizational Agility
• Captured surveys from 7 Scrum Teams in concert with Comparative Agility to represent progress on Agile Transformation
• Helped Scrum teams understand results and activate change
• Coached Business Owners on successful Backlog grooming and acceptance criteria
• Presented “Agile Maturity Assessment in the 21st Century” to Tucson PMI Chapter.
• Mentored 2 candidates within Agile Alliance Mentorship program 1st Quarter 2021

Confidential

Project Manager & Agile Coach

Responsibilities:

• Led IT projects from Discovery through Close-out for business and IT infrastructure
• Projects focused on DevOps improvements to company platforms, customer billing, and integration with vendor-supplied solutions.
• Accountable for successful delivery of Project objectives for multiple TEP groups
• Collaboratively built Project Charters, resource plans, budgets, communication plans, project schedules and drove the steps for project approval
• Worked with vendor partners to implement their solutions under contract
• Executed the projects and controlled scope, schedule, budget, and risks
• Conducted Steering Committee Meetings and stakeholder communications on projects
• Provided status communications on time and that were concise and conformed to standards
• Developed and motivated matrixed project resources in target-setting and problem solving
• Provided thought leadership on the tactics for the transformation to Agile-based projects in TEP’s Project Management Life Cycle. Assigned role of Agile Champion at TEP. Documented the crossover points between “Waterfall” controls and Scrum.
• Coached and mentored Agile-based teams. Developed and delivered courses for TEP Scrum Boot Camps. Set up and reported Scrum Success measurements for TEP.

Confidential

Independent Consultant

Responsibilities:

• Researched and coached production scheduling team in oil field services
• Implemented Production Control Board Wall covering all work in progress and near term upcoming jobs
• Helped team integrate new management members
• Upgraded scheduling effectiveness with team skill level and information
• Coached Business Owners on successful Backlog grooming and acceptance criteria
• Conducted independent research in Scaled Agile Frameworks

Confidential

Scrum Master

Responsibilities:

• Coached and led 3 IT teams, 2 large, 1 medium, in the use of Agile, Scrum and Kanban methods:
• Facilitated 3 daily Scrums for the teams upgrading and supporting Nike’s POS Retail System
• Led Sprint ceremonies for 3 teams - Reviews, Retrospectives and Planning
• Coached Product Owners on successful Backlog grooming and acceptance criteria
• Directed process change and usage of the Jira tool within the teams
• Resolved impediments and roadblocks with other stakeholders
• Developed the Project Objective with the executive team.
• Allocated teams and resources to reflect the Product Roadmap and shifting Program priorities
• Collaborated with Leadership, Vendor, and Product owners on Release product scope and targets
• Delivered best practices from own teams to the newly formed Nike Agile “PMO”

Confidential

Scrum Master

Responsibilities:

• Developed the Program Objective for reducing Service Now Incidents, negotiated with Leadership on the Product Owner forecasts
• System environment was a full customized SAP Enterprise suite for Order to Cash.
• Coached, and led 4 IT teams in an accelerated adoption of Agile and Scrum methods:
• Facilitated 4 daily Scrums for cross-functional Value Chain Solution and TAS teams
• Led Sprint ceremonies - Reviews, Retrospectives and Planning
• Coached Product Owners on successful Backlog grooming and acceptance criteria
• Directed all process change and technical aspects to implement the Version One tool for teams
• Challenged the Scrum teams to adapt and adjust to changing requirements from Leadership
• Provided thought leadership on shifts to an operational cycle for on-going incident resolution

Confidential

System Project Manager

Responsibilities:

• Led initiatives to improve hospital operations and administration. Examples include:
• Controlled the delivery of SCHS technical infrastructure for new versions of time and attendance applications that feed Payroll based on Kronos 7 hosted at Velocity
• Managed the delivery of SCHS technical infrastructure to access a new human resources set of applications based on the Infor Talent Management suite hosted at Velocity
• Guided all process change and technical aspects of implementing a cross-vendor solution for capturing laboratory diagnostic tests for the SCHS hospitals and clinics
• Coordinated infrastructure delivery for key organizational location moves

Confidential

Project Manager and Scrum Master

Responsibilities:

• Led the multi-year iterative technical implementation of the global Business Intelligence Program
• Provided analytic insight to SAP Supply Chain Data for Customer Operations.
• Partnered with the business leaders on managing scope, pace and success of the program
• Deployed solution to 1,000 users of the SAP, Teradata and Cognos 10 BI environments.
• Delivered executive status reports to IT management
• Coordinated resolution of data governance conflicts across 1,200 attributes in the Supply Chain domain, including Sales Order, Delivery, Customer Master and Revenue Recognition processes.
• Led the technical development of metrics dashboards to report on supply chain KPI’s
• Advocated the modification of selected IT release control processes through presentation and discussion of Visio swim lane diagrams.
• Controlled the processes and delivery of monthly software releases using Agile practices, acting as a Scrum Master for 12-15 direct technical staff. Coached and mentored new Scrum teams in Agile.
• Spear-headed the recognition of ad hoc report response time issues and improvements required for global deployment.
• Partnered with the Business Product Owner(s) to refine the Product Roadmap and funding challenges
• Project effectiveness and success ranked as Best in Class within Nike.
• Recipient of Nike One-of-a-Kind Project Manager
• Developed program and portfolio governance practices for an engagement with a major consumer electronics and entertainment firm. The program scope covered the complete replacement of 143 public websites with a globally structured web delivery model at a cost of $30+ million over 3 years.
• Led business requirements effort and facilitated strategic workshops with key partners for change across the global web platform and business operations of the customer.
• Reviewed and commented on PMI’s draft standards for Portfolio and Program Management

Confidential

Practice Director

Responsibilities:

• Managed custom software development client program and project engagements for 30 consultants of Second Foundation in 4 countries and established European operations practices. Projects within customer accounts exceeded $5 million and personal contributions included:
• Business analysis and recommendations regarding outsourcing client software development
• Moving a client’s software development offshore reducing costs 50% with shorter cycle time;
• Managing the multi-tiered program to outsource the ETL system that warehouses and reports all business process measurements; resolved data governance matters throughout.
• Ran the firm’s European billing and A/R processes, logistics for new offices, staff rotation