SUMMARY

• Over all 6+ years of professional experience as a Business Analyst in Pharmaceutical domain and extensive experience in Pharmaceutical, Insurance and Health Care Industries.
• Hands on experience in requirements gathering, analysis, design, functional testing and training with strong focus on CRM.
• Created Use Cases, Activity Diagrams and Unified Modeling Language UML to provide better view of the project to the stakeholders.
• Created business rules, business vision document, business glossary and implementation up to functional and technical specifications.
• Expertise in database design and development, Database audits along with working on HEDIS and Star - Reporting processes.
• Created and managed JIRA templates and complex JIRA workflows including project workflows, screen schemes, permission scheme and notification schemes.
• Assisted team in the adaption to the SAFe Agile methodology including coaching and participating in Scrum Stand Up.
• Experience in conducting Joint Application Development JAD and Joint Application Requirements JAR sessions with end users, SMEs, and stakeholders.

TECHNICAL SKILLS

Methodologies: Waterfall, RUP, Agile Scrum.

Tool: MS Visio, MS Project, Rational requisite pro, Rational Rose

Language: UML, SQL.

Databases: MySQL, SQL Server

Web Technologies: HTML, XML, MS SharePoint, Health Care/ Pharmaceutical

Packages: MS Office Suite

PROFESSIONAL EXPERIENCE

Confidential, Dublin OH

Sr. Business System Analyst

Responsibilities:

• Conducted user interviews, gathered requirements, and analyzed the requirements in Clinical research and pre-clinical development phases.
• Created and developed Microsoft Dynamics CRM Custom parts (workflow, data migration, data integration, ISV functions and site-map) to plug into out-of-the box CRM Solutions.
• Conducted JAD sessions with business unit owners, senior research management, and portfolio team to capture business requirements and system behavior.
• Documented test cases during requirements gathering, analysis and design phases.
• Maintained a proactive stance with business relationship(s) to ensure the business needs are always met within GxP Quality guidelines
• Worked with stakeholder, product owner to understand the business need and define the CRM strategy.
• Served as a single point of contact for l CRM requirement and managed requirements in azure boards.
• Worked on the Business requirement documents, User requirement specifications and functional requirement specifications documents.
• Used tools such as MS-Visio, Excel to define business use cases, activity diagrams, and sequence and state diagrams.
• Participated in full project life cycle, including gathering user requirements, screen and report design, in addition to implementation and roll out.
• Involved with implementation of laboratory and pre-clinical sample management softwares such as Waters NUGENESIS and BioBook to increase efficiency and reduce costs.
• Worked on Mercury tool such as Test Director to ensure that the test scripts are documented, reported and tracked in the Test Director.
• Developed user stories and future-state process to support the design and development of CRM solution.
• Assisted with user testing of systems (UAT), developing and maintaining quality procedures, and ensuring that appropriate documentation is in place
• Created client documentation, acceptance tests plan and user procedures. Served as a tester for systems and user acceptance as per 21 CFR Part 11.
• Facilitated meetings between Tier-3 development and Business owners. Developed Requirements and UAT test scripts for MARS.
• Prepared effort estimation based on the customization of new CRM system and also prepared effort estimation based on the customization of new CRM system.
• Involved in the preparation and execution of Test Plans, Test Cases, writing Test Scripts using Test Director.
• Analyzed and optimized the existing business processes using the conceptual modeling methods and documented the business process through DFD Data Flow Diagram narratives.
• Gather business requirements and performed gap analysis. Prepared effort estimation based on the customization of new CRM system.
• Worked closely with ETL and BI teams during project implementation and actively suggest ways and means to share and optimize work.

Confidential - Kenilworth, NJ

Business Analyst

Responsibilities:

• Responsible for defining the scope and implementing business rules of the project, gathering business requirements and documentation.
• As part of CRM Activities, gathered client data, managed, tracked and analyzed this data to improve customer relationships and targeted marketing campaigns and pricing along with Marketing Team.
• Worked on CRM for handling the customer claim inquiries, Validation and Case Creation.
• Experience as a configuration administrator to protect web applications using CA Single Sign On.
• Part of the team developing the business use cases/system use cases using the RUP Methodology and processes for Logical Data Model and Physical data Model.
• In the analysis and design phase dealt with data architectural team to assist in understanding the functional requirements, technical requirements documentations and design of logical and physical data models.
• Prepared Logical Data Models using ERWIN that contains set of diagrams and supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the data elements to analyze and document business data requirements.
• Performed comprehensive analysis of CRM system related business practices and drivers to increase system utilization, sales and retention while streamlining customer experience.
• Identified opportunities for improving business processes within systems and assists in the preparation of proposals to implement CRM.
• Analyzed Business Requirements and segregated them into high level and low-level Use Cases, Activity Diagrams / State Chart Diagrams using Rational Rose according to UML methodology thus defining the Data Process Models.
• Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database.
• Assigned tasks among development team, monitored and tracked progress of project following Agile methodology.
• Created Process Flow diagrams, Use Case Diagrams, Class Diagrams and Interaction Diagrams using Microsoft Visio and Rational Rose.
• Used Test Case distribution and development reports to track the progress of test case planning, implementation and execution results.
• Created Use cases, activity report, logical components and deployment views to extract business process flows and workflows involved in the project. Carried out defect tracking using Clear Quest

Confidential, Chapel Hill, NC

Business Analyst

Responsibilities:

• Interacted with clients to gather all requirements to formulate business specifications and translate those into application functionality, decide when to advocate and when to compromise to arrive at a mutually acceptable solution.
• The project/s involved various development, enhancement, production and R&D support activities connected to clinical microbiology.
• Used Rational Requisite Pro to improve the communication of project goals, enhance collaborative development, reduce project risk and increase the quality of application before deployment.
• Involved in assessing 21CFR part 11 requirements and evaluate the organization’s current validation state.
• Contributed to the preparation of Master validation test plan, relevant to the components involved in maintenance of electronic documents in accordance with 21CFR PART 11 regulations.
• Responsible for managing activities and deliverables for all study conduct partners (Site Management Organizations, Pharm Sci, CROs, Vendors and etc.)
• Gathered and documented requirements for Pharmacy benefit managers (PBMs) for health insurance carriers
• Coordinate distribution of SOPs to Pharm Sci.
• Participated in meetings to establish and enforce SharePoint best practices and standards manage proper security group naming conventions & security assignment processes.
• Established standards and guidelines to be used in the areas data access, stored procedure development, ETL processing
• Performed Gap Analysis by identifying existing technologies, documenting the enhancements to meet the end-state requirements.
• Assisted the technical team in translating application functionality into application architecture and the production of a System Functionality document.
• Involved in mentoring specific projects in application of the new SDLC based on the RUP, especially from the project management, requirements and architecture perspectives.
• Worked as “Tech Support” for end users to assist them with Remedy and Test Director during UAT testing phase.
• Performed Regression Testing with QTP.
• Conducted FRS (regulatory) and URS reviews and walkthroughs with the designers, developers and stakeholders.