SUMMARY

• Over all 6+ years of professional experience as a Business Analyst in Pharmaceutical domain and extensive experience in Pharmaceutical, Insurance and Health Care Industries.
• Hands on experience in requirements gathering, analysis, design, functional testing and training wif strong focus on CRM.
• Created Use Cases, Activity Diagrams and Unified Modeling Language UML to provide better view of teh project to teh stakeholders.
• Created business rules, business vision document, business glossary and implementation up to functional and technical specifications.
• Expertise in database design and development, Database audits along wif working on HEDIS and Star - Reporting processes.
• Created and managed JIRA templates and complex JIRA workflows including project workflows, screen schemes, permission scheme and notification schemes.
• Assisted team in teh adaption to teh SAFe Agile methodology including coaching and participating in Scrum Stand Up.
• Experience in conducting Joint Application Development JAD and Joint Application Requirements JAR sessions wif end users, SMEs, and stakeholders.

TECHNICAL SKILLS

Methodologies: Waterfall, RUP, Agile Scrum.

Tool: MS Visio, MS Project, Rational requisite pro, Rational Rose

Language: UML, SQL.

Databases: MySQL, SQL Server

Web Technologies: HTML, XML, MS SharePoint, Health Care/ Pharmaceutical

Packages: MS Office Suite

PROFESSIONAL EXPERIENCE

Confidential, Dublin OH

Sr. Business System Analyst

Responsibilities:

• Conducted user interviews, gatheird requirements, and analyzed teh requirements in Clinical research and pre-clinical development phases.
• Created and developed Microsoft Dynamics CRM Custom parts (workflow, data migration, data integration, ISV functions and site-map) to plug into out-of-teh box CRM Solutions.
• Conducted JAD sessions wif business unit owners, senior research management, and portfolio team to capture business requirements and system behavior.
• Documented test cases during requirements gathering, analysis and design phases.
• Maintained a proactive stance wif business relationship(s) to ensure teh business needs are always met wifin GxP Quality guidelines
• Worked wif stakeholder, product owner to understand teh business need and define teh CRM strategy.
• Served as a single point of contact for l CRM requirement and managed requirements in azure boards.
• Worked on teh Business requirement documents, User requirement specifications and functional requirement specifications documents.
• Used tools such as MS-Visio, Excel to define business use cases, activity diagrams, and sequence and state diagrams.
• Participated in full project life cycle, including gathering user requirements, screen and report design, in addition to implementation and roll out.
• Involved wif implementation of laboratory and pre-clinical sample management softwares such as Waters NUGENESIS and BioBook to increase efficiency and reduce costs.
• Worked on Mercury tool such as Test Director to ensure that teh test scripts are documented, reported and tracked in teh Test Director.
• Developed user stories and future-state process to support teh design and development of CRM solution.
• Assisted wif user testing of systems (UAT), developing and maintaining quality procedures, and ensuring that appropriate documentation is in place
• Created client documentation, acceptance tests plan and user procedures. Served as a tester for systems and user acceptance as per 21 CFR Part 11.
• Facilitated meetings between Tier-3 development and Business owners. Developed Requirements and UAT test scripts for MARS.
• Prepared effort estimation based on teh customization of new CRM system and also prepared effort estimation based on teh customization of new CRM system.
• Involved in teh preparation and execution of Test Plans, Test Cases, writing Test Scripts using Test Director.
• Analyzed and optimized teh existing business processes using teh conceptual modeling methods and documented teh business process through DFD Data Flow Diagram narratives.
• Gather business requirements and performed gap analysis. Prepared effort estimation based on teh customization of new CRM system.
• Worked closely wif ETL and BI teams during project implementation and actively suggest ways and means to share and optimize work.

Confidential - Kenilworth, NJ

Business Analyst

Responsibilities:

• Responsible for defining teh scope and implementing business rules of teh project, gathering business requirements and documentation.
• As part of CRM Activities, gatheird client data, managed, tracked and analyzed this data to improve customer relationships and targeted marketing campaigns and pricing along wif Marketing Team.
• Worked on CRM for handling teh customer claim inquiries, Validation and Case Creation.
• Experience as a configuration administrator to protect web applications using CA Single Sign On.
• Part of teh team developing teh business use cases/system use cases using teh RUP Methodology and processes for Logical Data Model and Physical data Model.
• In teh analysis and design phase dealt wif data architectural team to assist in understanding teh functional requirements, technical requirements documentations and design of logical and physical data models.
• Prepared Logical Data Models using ERWIN that contains set of diagrams and supporting documents containing teh essential business elements, detailed definitions, and descriptions of teh relationships between teh data elements to analyze and document business data requirements.
• Performed comprehensive analysis of CRM system related business practices and drivers to increase system utilization, sales and retention while streamlining customer experience.
• Identified opportunities for improving business processes wifin systems and assists in teh preparation of proposals to implement CRM.
• Analyzed Business Requirements and segregated them into high level and low-level Use Cases, Activity Diagrams / State Chart Diagrams using Rational Rose according to UML methodology thus defining teh Data Process Models.
• Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data wifin teh Oracle database.
• Assigned tasks among development team, monitored and tracked progress of project following Agile methodology.
• Created Process Flow diagrams, Use Case Diagrams, Class Diagrams and Interaction Diagrams using Microsoft Visio and Rational Rose.
• Used Test Case distribution and development reports to track teh progress of test case planning, implementation and execution results.
• Created Use cases, activity report, logical components and deployment views to extract business process flows and workflows involved in teh project. Carried out defect tracking using Clear Quest

Confidential, Chapel Hill, NC

Business Analyst

Responsibilities:

• Interacted wif clients to gather all requirements to formulate business specifications and translate those into application functionality, decide when to advocate and when to compromise to arrive at a mutually acceptable solution.
• Teh project/s involved various development, enhancement, production and R&D support activities connected to clinical microbiology.
• Used Rational Requisite Pro to improve teh communication of project goals, enhance collaborative development, reduce project risk and increase teh quality of application before deployment.
• Involved in assessing 21CFR part 11 requirements and evaluate teh organization’s current validation state.
• Contributed to teh preparation of Master validation test plan, relevant to teh components involved in maintenance of electronic documents in accordance wif 21CFR PART 11 regulations.
• Responsible for managing activities and deliverables for all study conduct partners (Site Management Organizations, Pharm Sci, CROs, Vendors and etc.)
• Gatheird and documented requirements for Pharmacy benefit managers (PBMs) for health insurance carriers
• Coordinate distribution of SOPs to Pharm Sci.
• Participated in meetings to establish and enforce SharePoint best practices and standards manage proper security group naming conventions & security assignment processes.
• Established standards and guidelines to be used in teh areas data access, stored procedure development, ETL processing
• Performed Gap Analysis by identifying existing technologies, documenting teh enhancements to meet teh end-state requirements.
• Assisted teh technical team in translating application functionality into application architecture and teh production of a System Functionality document.
• Involved in mentoring specific projects in application of teh new SDLC based on teh RUP, especially from teh project management, requirements and architecture perspectives.
• Worked as “Tech Support” for end users to assist them wif Remedy and Test Director during UAT testing phase.
• Performed Regression Testing wif QTP.
• Conducted FRS (regulatory) and URS reviews and walkthroughs wif teh designers, developers and stakeholders.