Summary

A highly driven multiple business-owner with 10 years working with major financial institutions and large law firms designing and deploying enterprise-wide solutions and mission-critical department projects. 15 years' experience working in retail, where responsibilities ranged from working the floor to regional management and creating and documenting national best practices. Strong ability to analyze business processes and document workflows and effectively optimize them using technology-based solutions. Demonstrate communication and interaction skills that result in strong understanding and buy-in of business requirements and benefits by both technical staff and end-users. Proven experience as a manager to create loyalty by mentoring, developing and finding growth and promotion opportunities for reporting personnel.

Core competencies include:

Professional Experience

Confidential

SharePoint Analyst / Administrator / Developer

• Ensure day-to-day operations of internal SharePoint platform perform at peak efficiency. Perform analysis for business unit processes and design according solution. Create, deploy and manage custom solutions using SharePoint, SQL, SSRS, InfoPath, web services and other Visual Studio solutions. Help end-users manage their SharePoint sites and pages. Brand SharePoint portal to match current marketing themes. Troubleshoot performance issues in SQL, IIS and Windows Server. Maintain DR plan to ensure maximum uptime. Manage contact with Microsoft support. Advocate for the increased utilization of SharePoint as a platform, including providing education on SharePoint capabilities and advanced document management features. Provide training and documentation for portal and custom solutions.
• Internal Lead for SharePoint portal which houses multiple critical solutions, including: change management process, employee integration process, cloud recovery testing program, training management and purchasing system.
• Evaluated performance problems and made significant changes to SharePoint environment that was performing extremely poorly. Improved page load-times from sometimes minutes to average of less than 2 seconds. Improved SQL CPU utilization from often 100 to an average of less than 5
• Led design, development and implementation of end-to-end Employee Integration process.
• Substantially enhanced internal training and development site by designing and creating web services to support existing InfoPath infrastructure.
• Implementing branding effort that includes significant changes to base design using HTML, CSS and jQuery.
• Generate reports for subscription based reporting using SSRS.
• Use third-party development tools such as SPServices in conjunction with jQuery to improve presentation of SharePoint data. Utilize multiple methods for accessing SharePoint data including, object model, owssvr.dll and REST.
• Use managed metadata and term store for new site and list deployments to improve management of data and documents.
• Maintain DR plan, including maintenance plans in SQL. Monitor event logs on servers as well as performance and diagnostic data in SharePoint. Monitor application pools in IIS.
• Deploy development and testing environments.
• Regular participant in local SharePoint community events.
• Write business requirements documents and create process flow documents to gain buy-in from management for project changes
• Manage releases of betas and release candidates through final deployment
• Perform demonstrations of solution for management and end-users
• Facilitate meetings
• Write training documentation

Confidential

Business Analyst / Lead Application Developer

• Analyzed business requirements, designed, planned and implemented InfoPath/SharePoint solutions for Application Risk/ITIL Compliance project. Re-engineered processes based on MS Excel-based forms to InfoPath/Forms Services solutions with integrated SharePoint workflows and SQL Data Driven Subscriptions. Created proofs-of-concept, persuaded upper management and developed solutions using .NET Framework, Web Services, InfoPath, SharePoint and SQL server. Developed SharePoint solutions using web parts, delegate controls and templates for dashboards, performance feedback and application validation platforms. Acted as subject-matter expert for Wholesale Incident Management Portal during application re-write. Primary developer and point of contact for a number of quick-hit applications built on SharePoint 2010 technologies.
• Primary Developer for mission critical application for the Wholesale Technology Services Group that manages application incident monitoring. Used AGILE techniques with Sprints running as quickly as 2 weeks from design to development to testing to production
• Goto developer for short lead-time SharePoint solutions because of development ability, customer centered focus and knowledge of the SharePoint platform
• Designed and developed solutions to fit within existing SharePoint infrastructure that enabled Release Managers to interact efficiently with Project Managers and Application Managers working on projects that impacted existing applications
• Designed and developed Performance Feedback tool on SharePoint infrastructure that not only met an extremely tight turnaround, but, was also recognized for use of technology and interface
• Wrote business requirements documents and created process-flow documents to gain buy-in from management for project changes
• Managed releases of betas and release candidates through final deployment
• Developed and managed relationship with Wholesale Metrics Technology team members to improve understanding of technologies and tools available
• Wrote use cases for testing environments

Confidential

General Manager/Business Analyst and Owner

• Founded Think Paperless to partner with and provide sourcing solutions for banks and law firms to manage document workflows and repurpose scanned images to maximize document functionality. Plan, develop, test, implement and document paperless document automation solutions for our clients. Analyze client needs and clearly identify business requirements. Created numerous custom offerings, including applications and product delivery and tracking systems.
• Built Think Paperless from a part-time home office into a downtown-based employer processing as many as 10,000 loan files per month for Wachovia Bank's Structured Products division
• Developed and maintained client-base that includes: Wachovia Bank, Bank of America, Alston and Bird, Parker Poe and Robinson Bradshaw and Hinson Wachovia Bank approved vendor
• Served as General Manager, Project Manager, Business Analyst, Developer and Account Manager
• Created Statements of Work SOW , Service Level Agreements SLA , Operation Level Agreements OLA and project timelines to communicate processes and meet required milestones
• Facilitated effective meetings of various types and styles, ranging in function from JAD joint application design sessions, to team building exercises, to sales presentations, to project planning and implementation discussions
• Acted as liaison between IT operations and application owners to ensure solutions satisfy entire scope of business requirements
• Provided GAP Analyses
• Conducted training programs
• Consulted with clients as a subject matter expert on PDF, TIFF and other image file formats as well as image file compression techniques
• Designed and wrote applications using VB.NET and VBA
• Developed web-based order entry and workflow management system using Sharepoint WSS API's to allow clients to securely upload documents and track jobs in production
• Sample solution: Created, implemented and supported solution for Wachovia Bank's structured products division to migrate imaged loan files from bank vendors' document-management system to Wachovia's FileNet ECM enterprise content management system

Confidential

Project Manager/Business Process Analyst

Designed, planned and coordinated implementation of large scale facilities-management, application, equipment and mail solutions for Fortune 1000 enterprises, law firms and municipalities. Conducted extensive interviews and deployed system monitoring applications and hardware to clearly identify opportunities to improve efficiency and the overall work-experience. Developed pricing model/tool to improve understanding of benefits and costs of projects under consideration.

Confidential

Regional EDP Manager

Managed operations for technology group of 10 facilities and 40 employees in Southeast United States in a matrixed management environment. Analyzed operations to create Best Practices and standardization across units. Defined archiving processes and worked with vendors to develop drastically improved document archiving system, Digital Express Archiving DMS. Deployed DE to all sites nationally. Worked with of team of managers and developers to develop Digital Express Order Entry System. Participated in tradeshows to demonstrate Digital Express capabilities to prospective customers.

Confidential

Regional Computer Services Manager

Managed operation of Atlanta-region computer services group. Business unit included 17 branches and 60 employees in matrixed management environment. Analyzed Best Practices by traveling to Kinko's locations throughout the United States. Co-wrote Best Practices Manual for Kinko's computer services group enterprise-wide 900 locations . Collaborated in JAD Sessions to create RC1 of KinkoNet the first online order-entry system for documents to Kinko's. Designed and developed new model for handling customer flow in computer services that dramatically improved customer experience and profits in high-volume stores nationwide.

Computer Skills

VB.Net, C , Visual Basic for Applications, Acrobat Professional, Distiller, MS Project, Word, Excel, Access, Outlook, Powerpoint, Frontpage, SQL, SharePoint, Server 2008/2012, ISA Administration, Photoshop, Illustrator, Omnipage, PlanetPress, PDF Lib, LibTiff, Acrobat API's, SharePoint API's, Omnipage API's, FileUp, Universal Document Converter, Dreamweaver, Flash, Fireworks, Active Script, WinZip, PC and Macintosh Platforms, TCP/IP, SSL Certificates, Distributed and Variable Print, SQL and Access Queries