PROFESSIONAL SUMMARY:

• Business Analyst & Scrum Master with excellent business analysis skills as well as building relationships with teams while balancing organizational goals successfully. Extensive hands - on experience in analyzing business operations and conducting functional requirement analysis. I pride myself in always meeting or exceeding business and customer objectives. I have a solution-oriented mindset, outstanding critical thinking skills in addition to superior organizational skills. I am an efficient learner who is proficient in Microsoft Office 365(Excel, PowerPoint, etc.) Agile and Scrum.
• Business Analysis
• Customer Relationship Management
• Data Analysis
• Process Improvement
• Program Evaluation
• Project Planning
• Project Management
• Requirements Gathering
• Scrum Methodology
• Stakeholder Analysis
• Software Testing
• Requirements Negotiation
• Technology Implementations

TECHNICAL SKILLS:

Operating Systems: Windows 7/10, MAC OS

Tracking: JIRA, Confluence

Business Communications: Zoom, MS Teams, Skype for Business

PROFESSIONAL EXPERIENCE:

Confidential

Scrum Master

Responsibilities:

• Created cadence for sprint ceremonies based on team needs and work flow
• Ensure Daily Scrum meeting occurs. Formulate and own daily action items as a result of any impediments raised by the team
• Facilitate and/or support team-level Refinement and Sprint Planning along with the BA(s) or Product Owner (focus on timeboxing, linking dependencies, etc.)
• Ensure Sprint Goals are defined and agreed upon during Sprint Planning
• Facilitate effective Sprint Retrospectives to drive the Scrum Team towards continuous improvement; ensure the creation and commitment of reasonable action items
• Monitor team Jira board and communicate with the Scrum Team to ensure steady work throughput

Confidential

Student Success Coach/Academic Advising Call Center

Responsibilities:

• Maintain student portfolio of 300+ students while building a rapport and mentoring students
• Identify needs for students and connect them with proper resources
• Handle 50+ student interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
• Problem-solving skills necessary to keep students satisfied
• Collaborate with university departments to meet student needs

Project Business Analyst

Responsibilities:

• Meet with stakeholders to discuss which LMS software implementations and solutions can be aligned with business needs.
• Authors user story acceptance criteria to achieve buy-in from stakeholders
• Collaborates with the product owner to arrange product backlog in Jira.
• Adept at building workflows, BPMNs, and creating user stories to be tracked within Jira
• Creates, reviews, and approves BRD. (Business Requirement Document)
• Fosters ongoing needed for staff development to enhance individual performance, provide candid feedback, and encourage staff to learn and grow throughout their careers
• Streamlines the implementation of new workflow documentation to help establish processes.
• Partner with an al consultant to improve the organizational efficiency of 2 student government councils by overhauling governing documents and organizational design leveraging student voice and student experience.
• Enhance the student experience by planning 10 - 15 campus-based community service events per academic section to strengthen community, build and foster student relations, and increase social awareness.
• Collaborate with 30-person cross-functional and cross-departmental team to plan and implement new student orientation for 150+ students and parents, driving smooth communication, operations, and execution.
• Expand student activities footprint across campus by facilitating collaboration between student organizations and departments.
• Utilize Presence software, a complete campus engagement platform, to improve student outcomes and retention by increasing student engagement, better allocating resources, enhancing assessment practices, and promoting opportunities.

Confidential

Project Analyst/ Jr Scrum Master

Responsibilities:

• Responsible for setting up team meetings that included the development team.
• Analyzed, gathered, and documented business requirementsin Jira
• Assisted the senior business analyst in planning, designing, testing, and implementing client projects.
• Responsible for setting up team meetings that included the development team.
• Assisted the senior business analyst in planning, designing, testing, and implementing client programs designed to meet the social, emotional, physical, and personal needs of the individuals.
• Conducted presentation to upper management, presentations about new processes and procedures.
• Managed a $79k budget and staff of 4 in the execution of the early intervention program designed to increase college attendance and success and raise the expectations of low-income students.
• Established school partnerships to promote the adoption of the Core Standards of Excellence and develop comprehensive strategies to increase college enrollment rates; delivered engaging college readiness experience to increase student engagement.
• Conducted assessments, performed research, and surveyed al partners to inform solution development and delivery, boosted program visibility, awareness, and exposure through strategic community and media relations efforts.
• Designed and implemented the program site’s annual strategic plan incorporating GEAR UP’s framework, leveraging historical data to forecast resources, and establish strategies, program milestones, metrics, and key performance indicators (KPI).

Responsibilities:

• Increased enrollment of 7th - 12th graders in the Committed to Excellence and Opportunity program by creating and leveraging targeted student recruitment strategies.
• Analyzed program data, metrics, and KPI to assess program performance related to learning objectives through benchmark assessments and identified process improvement opportunities.
• Spearheaded community relations initiatives, cultivating mutually beneficial relationships with community leaders to secure program resources; facilitated communication with key stakeholders to present and disseminate pertinent information.
• Improved operational efficiency by implementing a physical and digital records storage system for quick access and data reporting.