SUMMARY:

• Highly detail oriented with a results - driven approach.
• Experience in managing large-scale projects and portfolios from concept to delivery.
• 6+ years using a project management software such as MS Project, Smartsheets, and highly proficient knowledge of Microsoft Word, Excel, & PowerPoint.
• Strong leadership, facilitation, negotiation, mentoring and personnel management skills
• Personable with a professional and creative approach to problem solving.
• Initiative-taker known to initiate process and system. improvements to increase stability and productivity.
• Exceedingly skilled in relationship building, tracking details, communicating deadlines, and following up with internal and external partners to ensure on-time delivery.
• Excellent facilitation and communication skills (both verbal and written).

PROFESSIONAL EXPERIENCE:

Confidential

Senior Manager - Program Management

Responsibilities:

• Responsible for the delivery of a large-scale Salesforce software integration initiative, utilizing program management principles to deliver the program plan, schedule development, risk, and change management, for delivery of End-user Testing.
• Engaged with Program team to develop a path forward for, high program issues where cross department impacts are present
• Development and delivery of program-related deliverables, within compliance of approved methodology requirements, as well as management of relationships with key stakeholders, both within IT as well as external business stakeholders.
• Communicated a clear vision of the project’s scope and objectives with project team and/or delivery system to achieve them.
• Organized the program work into manageable workstream or phases, to determine an effective approach to completing them.
• Provide tracking and reporting on progress to plan, schedule, and change management.

Confidential

Strategic Sourcing Program Manager, Supply Chain Management

Responsibilities:

• Managed multiple Strategic Programs, crafting program management strategy and leading the execution of key initiatives within the Enterprise-wide Outside Plant Construction business.
• Led multiple rounds of RFP and negotiation phases to Identified key supplier partners that could deliver best in class products
• Assisted Legal counsel in establishing, standardized and comprehensive contract management packages that comply with the legal department’s risk management practices and policies.
• Utilized project and program management tools to solicited formal and informal bids for requested services, considering price, terms, delivery, compatibility, total cost, and contractor’s ability to meet said responsibilities.
• Worked closely with key category stakeholders to ensure suppliers are meeting overall key performance metrics (cost, delivery, quality, and field support).
• Category s - $20M in actual savings during tenure; $13M in value/cost avoidance
• Reviewed vendor bids in markets to manage competition therefore preventing monopoly in any market.

Confidential

Project/Program Manager

Responsibilities:

• Responsible for managing large complex projects throughout the full project life cycle - from ideation, planning, execution, monitoring, controlling and closure.
• Strong project delivery skills - accurate project planning, delivers to milestone dates, manages resources effectively, communicates status effectively, manages risks, and can juggle multiple activities at once to accomplish goals.
• Assisted with negotiating strategic partnerships with external vendors from ideation to implementation inclusive of Statements of Work (SOWs) and Request for Proposals (RFPs).
• Enterprise liaison between the business and operational functions with a goal of maintaining and enhancing the overall customer experience.
• Drove continuous process improvement by identifying opportunities creating and refining best practices and processes for successful project execution.
• Coordinated with Technology and Business teams to in corporate strategic initiatives into the Network Transformation 2.0 planning efforts.

Confidential

- Business Banking - Program Manager

Responsibilities:

• Built relationships with clients to understand business model to properly analyze product and service growth opportunities that ensures profitability to the bank.
• Achieved sales goals with minimum expectations as follows:
• Loan Production up to $2MM
• Deposit balance production of up to $300K.
• Manage loan portfolio of up to $10MM
• Oversee up to 30 relationship managed clients.
• Loan, & Portfolio Management
• Performed credit analysis for risk-based products on specific loan types to determine institutional tolerance.
• Partnered with sales leadership team to develop and execute comprehensive sales plans to reach target revenue goals.
• Managed disciplined marketing and business development methods by identifying processes /strategies necessary to effectively maintain and form relationships with sales-ready clients.
• Tracked and reported initiatives and performance results, emerging trends, and opportunities to senior management on a weekly basis.
• Actively participated in all business banking and retail sales sprints. Achieved call targets and other product sales goals such as cash management, merchant, and others as assigned.

Confidential

Sr. Business Banking / Customer Relationship Manager 

Responsibilities:

• Developed and maintained relationships, analyzed financial data and spreadsheets with partners to maximize financial opportunities for small business owners to increase bottom line.
• Facilitated new product and sales launches of bank products for Small Business Appreciation Campaign (SBAC) - 2011Regional Champion-Atlanta Market.
• Developed and executed integrated sales, relationship, and credit strategies that are aligned with the business plan to achieve desired revenue, expense, and service goals.
• Collaborated with internal and external partners to create strategic marketing action plans to position products which improved daily business sales.
• Investigated compliance violations, procedures, policies and administered awareness to promote efficiency and knowledge of compliance expectations.