PROFESSIONAL SUMMARY:

• 13+ years experience in Software development and testing. Core domain expertise in the Healthcare vertical with good testing experience. 8.5 years of onsite experience in North America as Quality Assurance lead.
• Well versed with the Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC)
• Test Program Manager with a proven/track record of delivery, strong strategic vision and demonstrated ability to inspire/mentor teams.
• Quality Assurance lead of 20 - 25 member team coordinating onshore/offshore tasks and ensuring zero defect deliverables
• Liaise with developers, business analysts, and user representatives in application design and document reviews
• Expertise in System Requirement Analysis, Smoke testing, functional testing, Integration Testing, Regression Testing, User Acceptance testing and System testing.
• Project Planning using Work break down structures.
• Worked as a SCM (Software Configuration Management) coordinator, auditing Applications and helping teams in maintaining Application quality standards.
• Expertise in Health Care Testing and Mainframe testing.
• Expertise in Budgeting, Effort Estimations, Forecasting and Resource Loading.
• Experience working in Agile Methodology.
• Extensively involved in Defect Triages, Defect Reporting and Defect tracking process-using Quality Center (HP ALM - QC) and JIRA.
• Expertise in writing Test Plans, Test cases, executing test cases, generating defect reports in Quality Center (HP ALM - QC) and JIRA.
• Experience in responding to RFP’s which are related to Health Care and Mainframe Testing
• Result oriented, committed and hard working with a quest to learn new technologies and undertake challenging tasks.
• Experience in conducting interviews and screening of profiles at the organizational level
• Experienced in and guiding the new resources and allocating appropriate work to the team.
• Strong analytical and problem solving skills with ability to deliver as per project standards.
• Dynamic, hardworking, adaptable, self-directed and motivated individual with emphasis on delivering quality services.
• Highly responsible, dedicated and totally committed.
• Possess Good communication and interpersonal skills, self-motivated, quick learner and a good team player
• Analytical thinker that consistently resolves ongoing issues, often called upon to consult on the problems that have eluded results by others.

TECHNICAL SKILLS:

Databases: DB2, IMS-DB

Tools: VSS 2005, Visio, MS Project, MS Office, File-Aid, Endevor(version control tool), JIRA, ALM

Operating System: Windows, OS/390

PROFESSIONAL EXPERIENCE:

Confidential - Atlanta, GA

Test Program Manager

Responsibilities:

• Single point of contact for testing related activities within multiple domains(Claims, Transition and Renewal, Reporting) for migration projects.
• Develop test strategies based on project scope and that are commensurate with the complexity and risk of the business initiative. Define test framework plans including planning test cycles (UAT, SIT, Regression, etc.) and execution in both Agile and Waterfall environments.
• Participate in requirements and design reviews to assure that the product under development meets requirements and can be effectively tested. Perform requirements reviews and traceability analyses to assess test coverage.
• Identify and design tests requiring specialized testing requirements - performance, technical, automated.
• Provide input to project budgets regarding planned test initiatives. Provide technical support to QA and project test teams; conduct technical testing in support of business objectives where needed
• Assess the viability of existing test data and environments; develop test data and environment plans associated with test initiatives. Design and provide technical solutions for complex test data needs.
• Collaborate with Business and IT Teams to design and implement re-usable solutions in order to provide robust test data and environments in support of various business systems.
• Recommend and lead initiatives that will help mature the QA test program to improve team effectiveness and overall project quality.

Confidential - Thousand Oaks, CA

Test Data Coordinator

Responsibilities:

• Comprehend the test data needs and concerns for multiple work streams, test groups and development support
• Gather test data requests from various testing and development teams for a given project / program or initiative
• Test environment identification, support, and coordination with all impacted systems. This also includes but not limited to work with key stakeholders to resolve environmental conflicts with other projects that will be testing within the same environment.
• Prepare templates such as Master test data repository, TDR templates etc to manage and track test data delivered to each application team
• Coordinate with TDM data provisioning team in setting up data in different source systems based on data requirements
• Coordinate with downstream application SMEs to have the data pulled into their systems from upstream applications which includes coordinating loads such as EHUB and CHUB loads
• Coordinate and Work with TDM architects on TDM tool implementation (IBM optim, CA TDM, Informatica or any other TDM tool) as required for the project

Confidential

Test Program Manager

Responsibilities:

• Manage the strategic and tactical testing relationship with program stakeholders
• Design the overall testing strategy and master test plan at program level
• Set the direction and tone for quality delivery
• Provide leadership/consultation to program and application development groups for all testing related matters
• Own/Drive/coordinate testing across multiple testing phases, including SIT, UAT, and End-to-End
• Promote test automation, test data provisioning tasks and guide on test environment needs.
• Define RACI Matrix, and entry/exit criteria for each test phases
• Align with stakeholders to achieve the distinct program/project objectives.
• Responsible to collate, consolidate and report program status on daily/weekly basis.
• Conduct client meetings and walkthrough sessions to review test artifacts
• Identifie the program risks and resolve them with mitigation/contingency plans to avoid failure over cost.
• Overall accountable for test initiation, test requirement identification, test resource allocation, test planning, test designing, test execution, test closure, test advocacy, issue resolution, team coordination, stakeholder, conflict, time, cost and quality management.
• Did the Test Program manager Role for key initiatives such as Application Rationalization and commercial migration

Confidential

Quality Assurance Lead

Responsibilities:

• Leading 20-25 member quality assurance team coordinating tasks between client partners and offsite members
• Perform functional decomposition to create test plans based on system requirements, solution diagrams and screen mock ups.
• Peer reviews for the various artifacts prepared by the Team Members.
• Provide Walk through to client partners on integration approach and strategy document, test cases, conditions and test scripts for different test scenarios covering all aspects of project functionality
• Manage all phases of testing for assigned components ensuring test plans and test cases are completed and meet business requirements.
• Perform various types of testing, such as functional, regression, system, user acceptance, integration testing and End to End Testing
• Work with business and development teams in investigating and correcting system bugs and deficiencies based on the testing results.
• Conduct variance management by analyzing and verifying test results, providing status and progress reports to client partners, using Quality Centre tool
• Worked on major Healthcare initiatives-HIPAA 5010, ICD10, Altnet, NetworX, Claims Xten, Exchanges and other HCR projects
• Data analysis experience with reporting/data mining tools using SQL, Teradata, Excel
• Subject Matter expert in Rating and Qutoing,, Claims, Utilization management and Reporting

Confidential

Quality Assurance Lead

Responsibilities:

• Played role of a Team Lead for a 6-8 member team in designing test cases to meet new requirements of including multi option policies in PRIME system
• Received Client appreciations for excellent testing which helped launch the new product offerings to gain market penetration and to better place UHG as a leading health care provider
• Formed a cohesive team by leading and mentoring individuals to maximize levels of productivity, by using new process initiatives
• Team management, including sending daily incident updates and weekly reports.
• Coordinate work plans between the Project manager and the Client using work breakdown structure.
• Prepare test plans for System Integration testing
• Prepare test logs and Requirements Traceability Matrix after completion of System integration testing phase.
• Tracking and triaging defects with developers and Business leads