BA / Project Manager Resume Cleveland, OH - Hire IT People

SUMMARY:

Detailed Oriented Business Analyst Professional with comprehensive experience with analytics, data management, and business processes. Proven track record of increasing efficiency by identifying opportunities and implementing optimized processes and workflows. Well versed in implementation of operational assessments and conducting functional requirements analysis for businesses of all sizes. Seeking an opportunity that’ll offer me professional growth and allow me the ability to utilize my skills in these areas.

TECHNICAL SKILLS:

Programming Languages: SQL

Tools: ServiceNow, Microsoft Office365, Tableau, Power BI, T - SQL

Soft Skills: Strategic & Tactical Planning, Project Management, Client/Vendor Relations, Team Building & Leadership, Sales & Marketing, Financial Reporting, Contract Negotiations, Public Relations, Staff Management, Project Management, Data Management Insight, Root Cause Analysis, SQL Analysis

Technical Skills: Computer and Information Systems Management, Database Management, Data Analysis, Workflow Analysis, Data Modeling, Cost Management, SDLC, Technical Writing, Data Warehouse, Data Collection, Business Process Modeling, Business Intelligence, SIEM, Risk Management, IT Project/system implementation

WORK EXPERIENCE:

BA / Project Manager

Confidential | Cleveland, OH

Responsibilities:

Reduced risks 62% by properly verifying income and analyzing process documentation to evaluate effectiveness and efficiency.
Collaborated with project managers, legal counsel, and other team members to gather data for projects.
Facilitated meetings with key leaders and collaborated with project teams to ensure timely decision-making and effective communication between project stakeholders at all levels
Supervised implementation of SCRUM and Agile project management strategies for numerous virtual and physical servers with unique storage requirements and software stacks
Conduct financial analysis for management, coordinate audit, participate in annual budgeting process.
Functional testing of CCB business processes
Collected client debt which resulted in a 40% credit reduction of companies bottom line.
Designed databases, stored procedures, reports, and data input, interfaces using SQL server .
Assisted with installation and maintenance of Oracle database software for Mac, Linux, and Windows.
Developed and deployed quality T-SQL codes, view functions, tracking, diagnosed, and reporting.
Conduct status calls
Coordinate and approve request from other teams
Manage issues, assign issues, and oversee issues to be logged by issue tracker
Ability to help manage Scrum team backlog and/or Kanban Flow, and priorities using agile based tools (ServiceNow, Jira, Version One etc.)
Experience in playing the Scrum Master role for a software development / maintenance team that was diligently applying Agile / Kanban values and principles

Collections Supervisor

Confidential | Akron, OH

Responsibilities:

Proactively recruited and trained competent staff members and team, including special teams for the development and implementation of new programs.
Credit Collection/ Billing
Performed and conducted complex reporting analytics.
Spearheaded implementation of new computer system designed to automate processes and enhance efficiency.
Applied strategic communication and de-escalation techniques to maintain client trust while acquiring

Collection/Customer Service

Confidential | Akron, OH

Responsibilities:

Analyzing financial documents to determine recovery options.
Identified data issues and provided recommendations for resolution to ensure optimal performance.
Ability to motivate staff to prioritize work, meet deadlines, achieve goals, and work under pressure in a

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Ba / Project Manager Resume

Cleveland, OH

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