SUMMARY:

• Business/Program Analyst assigned to the Veteran Administration’s Health portfolio programs at Confidential . Confidential is founded on the principles of delivering excellence and always putting the client’s needs first. Knowledgeable in VA’s VIP Agile and DevSecOps processes. Responsible for developing concise documentation along with business and functional requirements. Strong organizational skills in combination with teamwork and attention to detail, ensure high - quality Product Deliverables across all phases of the Systems Development Lifecycles. Recently assigned as Point-of-Contact (POC) for Health portfolio Data Calls coordination.
• Systems Development Lifecycle · Project Management · Business/Systems/Software Analysis
• Requirements Gathering · Process Troubleshooting · Customer Relationship Management · Technical Support
• ETL Processing · Communication and Interpersonal Skills · Team Leadership, and Motivation
• Testing · Proposal Development · Technical Documentation

TECHNICAL SKILLS:

IT Concepts: Information System Design, PC/Network Fundamentals, Relational/Object-Oriented database storage, Root-Cause Analysis and Customer Support, Service Development Lifecycle (SDLC)

Methodologies and Tools: Agile, DevSecOps, JAD, SCRUM, Waterfall; Gantt Charts, PERT Charts, Critical Path Analysis

Software Packages: Balsamiq, BluePrint, Cognos, Confluence, JIRA, MS Office, MS Project, MS Team Foundation Server, PowerPoint, Rally, Rational, SharePoint, SPECTRE, Symphony

PROFESSIONAL EXPERIENCE:

Confidential, Washington, D.C

Business/Process Analyst

Responsibilities:

• Create Care Coordination process documentation/workflows, knowledge articles and self-service guidance for IT Services based on VA stakeholder collaboration.
• Recently assigned as Point-of-Contact (POC) for all Release Approval (ex-CD2) documentation and submissions from Care Coordination (Toolbox, DST & SEOC), VHIE (DSM), PPMS EPRS, RefDocs and CCRA prior to Triad approval.
• Assisted in collection and documentation of VA business requirements for Care Coordination Toolbox v2.0 Cloud Migration project and associated process improvement/automation efforts
• Continues to be an indispensable contributor to the DST DevSecOps effort while continuing to perform highly useful analysis of the VA DevSecOps process.
• Facilitate process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases
• Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed upon service levels
• Able to communicate across multiple levels with VA, PMO and Development contacts in a fast-paced environment resulting in team collaboration
• Identify issues and risks; Bring inconsistencies and problems to the attention of management; Participate in the problem resolution
• Track major incident management process and ensure adherence of the process and escalation requirements within the various support and delivery areas
• Extract reports and provide a high-level analysis of data for review while maintaining thorough understanding and adherence to all VA IT policies and processes

Confidential, Alexandria, Virginia

Senior Business Analyst

Responsibilities:

• Lead Agile requirements management activities; lead the analysis of User needs to determine functional, cross-functional and technical requirements.
• Perform functional analysis and allocation to identify required tasks and their interrelationships.
• Lead the development and elaboration of User stories and decomposition of stories into backlog items and determine acceptance criteria.
• Participate in testing to validate requirements and integration.
• Use standard Requirements Management tools (e.g. Confluence, JIRA, Rational) to manage User stories, requirements, test cases, test results and to provide traceability back to business needs.
• Collaborate with engineers in systems integration in an Agile manner.
• Provide daily supervision and direction to support staff as needed.
• Identify, analyze and report on risks.

Confidential

Compliance Analyst

Responsibilities:

• Responsible for generating quality, compliance, case receipt and pharmacovigilance agreement metrics in support of GMO/GMS and performing quality control of standard and ad-hoc metrics and presentations.
• Supports audits and inspections globally, as Subject Matter Expert (SME) for generation of compliance and quality metrics.
• Participates in cross-functional projects focused on process improvement and innovation.
• Supports internal and external customers by developing custom dashboard and presentations.
• Analyzes data for trends and generates presentations of significant trends for various audiences
• Performs User Acceptance Testing (UAT) for new quality and compliance reports.

Confidential, Pennsylvania

Business Analyst

Responsibilities:

• Collaborated with business owners to understand new system needs and former COGNOS system deficiencies to ensure areas were properly addressed.
• Completed analysis for new FAST.net system for Supply & Logistics for Executive-level review.
• Collaborated on discussions for overarching Business Requirement Documents (BRDs) and Functional Specification Documents (FSDs) for FAST.net project.
• Ensured out of system programs were captured for seamless link to new FAST.net system.
• Provided Risk Assessment of information ensuring capture for appropriate business line.

Confidential, Pennsylvania

Senior Client Services Manager

Responsibilities:

• Involved in providing content and information for pitches, providing examples of previous work and estimates of cost - in addition to participating in all pitch meetings, both internal and with Toys R Us and Hasbro personnel.
• Writing project scope/specifications in accordance with agreed SOWs, designing project structure and timelines, and processing project set-up administration.
• Delivering project cost-efficiently, on-time and within the agreed budget; Point of Contact (POC) for Clients; Producing progress updates and reports both internally and for Clients; Coordinating execution of various project elements; Identifying account growth opportunities and directing these to the Sales team.
• Responsible for various aspects of Toys R Us Shutdown project including project reports.

Confidential, Philadelphia, Pennsylvania

Migration Fallout Support & Vendor Management Analyst

Responsibilities:

• Responsible for daily migration status report and recap summary for mass distribution; daily check of Symphony Fallout and CEMP for trend analysis; Tracking and following up on CARE issues related to Fallout and post-Migration issue related..
• Represented Business Units during daily/weekly meetings with Development and Migration Ops; Maintained and updated Methods & Procedure documentation and associated job aids.
• Managed relationships with Comcast Stakeholders and Vendor Management for weekly program status, open issues, and migration schedule review; End-to-end post-Migration Fallout support for TCS and Convergys sub-Contractors.

Confidential, Alexandria, Virginia

Functional Analyst

Responsibilities:

• Independent research and analysis for interpretation and synthesis of application development findings into both internally and externally facing diagrams, outlines, Excel workbooks, PPTs, etc.
• Used knowledge of project goals and business purpose to elicit detailed requirements from Government customer groups; Used knowledge of detailed requirements to determine how to elicit finer functional and technical requirements.
• Built and managed business needs, requirements, Use Cases, Test Cases, etc., into requirements management tool. Author required project documentation and internal process documentation.
• Created customer-facing PowerPoint presentations; identification and documentation of project risks; maintained Phase One and Government SharePoint folders and documents.