SUMMARY:

• 7+ years of experience in IT industry with hands - on experience in Banking, Supply chain, E-commerce, Omnichannel, Inventory, Digital Marketing. Effectively handled Digital Marketing project in Banking, Data migration, and Enterprise Resource Planning projects .Well versed with regulatory acts such as Bank Secrecy Act, FCRA (Fair Credit Reporting Act),FCBA (Fair Credit Billing Act)and compliances like Know your Customer(KYC), CIP, Customer Due Diligence(CDD) and Familiarity with Business Analysis Book of Knowledge (BABOK) practices and concept. Well versed with Oral and Written Communication, Good Listener, Excellent Presentation skills, Good with Time Management, Detail oriented, Good Organizational Skills& Capable of delivering High Level Accuracy
• Experienced Diverse Software Development Life Cycle (SDLC)methodologies like traditional Waterfall methodology and Agile methodologies such as Scaled Agile Framework (SAFE), Scrum, Water Scrum fall Hybrid
• Adept at working with varied business and technical stakeholders to elicit, analyze, communicate scope and requirements by employing techniques such asBrain storming, JAD sessions, Document analysis, Interviewing, Job shadowing, Questionnaires/Survey, Focus groups,Interface analysis, Prototyping.
• Working experience in Requirement Gathering, Defect management, Change Management and Release Management using JIRA, MS Project and Azure DevOps
• Deeply involved in drafting multiple business artifacts such as Business Requirement Document (BRD), Functional Specification Document (FSD), Use Case Document, Requirements Traceability Matrix (RTM)
• Competent in performing Feasibility Study, Stakeholder Analysis, GAP analysis, Impact analysis, System Analysis SWOT analysis, PESTLE analysis, Cost Benefit Analysis, Root Cause Analysis, Risk Analysis
• Assisted in project management reports such as Project plan, Project charter, Work Breakdown Structure (WBS), Risk register, RACI matrix, Critical path analysis, Earned Value Management and Disposition plan
• Skillful in overseeing all facets of project lifecycle including change, risk, issue, and stakeholder management while leading and guiding cross-functional technical teams and making sure everything goes smooth.
• Proficient in business process modeling - BPMN, UML (Use Case, Activity diagram, Sequence diagram) using Lucid Charts and MS VISIO and Data Flow Diagram, developing requirement artifacts including high level and low-level Prototypes such as Wireframe, Mockups using Balsamiq.
• Responsible for splitting epics into user stories, writing acceptance criteria, & definition of done, Aided Product Owner in prioritizing PBIs in Backlog grooming based on business value using methods such as MoSCoW, Kano.
• Carried out market research, user research, scope analysis, requirements analysis, product minimal such as MVP, MMF, MRF to realize best solution for end users and provide stakeholders with maximum value.
• Extensive Knowledge of all estimation techniques such as Agile Planning Poker, T-shirt Sizing, Bucket sizing and Relative Mass Valuation and helped team understand user stories more specifically in Team Grooming.
• Conversant with database concepts likeData analysis, Data mapping, Relational data modeling (ER model), Dimensional data modeling (Star and Snowflake schemas), Data marts and ETL via tools such as Informatica
• Knowledge of the implementation of dimensional data modelling including the star and snowflake schema, dimension, and fact tables and the various OLAP operations like slice, dice, roll-up, and drill down.
• High Level Knowledge of SQL queries using Data Manipulation Language (DML), Data Definition Language (DDL) & Data Control Language (DCL) syntaxes to perform data analysis, validation, and manipulation.
• PerformedAPI testingusingPostmanandSoapUIto check if APIs return data inJSON, XMLformat as defined in API documentationusingSwaggeras required by workflow. Assisted QA in writing Test Scenarios, Test Cases
• Experienced in Black Box, Manual, Unit, System, Performance, Load, Stress, Regression, Automated, Functional, Non-Functional, UAT, Smoke and Sanity Testing of applications with knowledge on STLC (Software Testing Lifecycle) by creating Test plan, Test cases, Test Scenarios and Test Analysis reports
• Good understanding of Business Intelligence (BI) tools and experienced in creating interactive dashboards with heat maps, bar graphs, pie charts, line graphs, bubble charts and pivot tables using Tableau.
• Knowledge on Salesforce Marketing Cloud tools like Email Studio, Mobile Studio, Web Studio, Advertising Studio, Analytics Studio, Journey Builder, Content Builder, and Segment Builder
• Experienced in defect tracking, defect analysis & ability to organize, document & track changes using Jira.
• Strong Communication and Presentation Skills substantiated in past assignments with developers, project managers, subject-matter experts, stakeholders, system implementers, and end-users.

TECHNICAL SKILLS:

Requirement Management: MS Word, SharePoint, JIRA, Confluence, MS Excel, Azure Devops

Business Modeling: Wireframe/Mockup

MS Visio, Lucid Charts, Balsamiq: Balsamiq, MS Paint, Mockplus, Visio

Reporting: Project Management

API: ETL Tools

SDLC Methodologies: Data Warehousing

Defect Tracking/ Testing Tools: Technologies

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

• Utilized Guidelines and Artifacts of Agile-Scrum to develop a detailed implementation and development process
• Performed as liaison between Stakeholders (Financial advisors, Central Supervision unit), Subject Matter Experts (SMEs) business users, and development team to identify the business needs, business rules and business process specification for the implementation
• Gathered user and business requirements through interviews, surveys, focus group, JAD sessions, brainstorming sessions and documented them by using JIRA
• Tracked complete execution in JIRA tool - EPIC, Features, user stories, acceptance criteria, estimation, assignment, progress, impediments, approvals, closure & retrospectives
• Designed and wrote use cases with MS Visio and created activity diagrams and use case models for decision making process.
• Used advance excel to aggregate data and analyze data structures, formats, missing data, and other issues
• Responsible for the Source system exploration and analysis, Data transformation logics by creating Data Mapping Document, performing the data mapping and validating the Policy Marts using the Informatica PowerCenter
• Formed API Documentation using Swagger and assisted API testing using POSTMAN to check if the API is returning the data in JSON, XML format as specified in the API documentation for the flow of information
• Assisted in creating Test Plans, Test Scenarios, Test Cases, Test Data with Quality Assurance Team
• Orchestrated User Acceptance Testing (UAT) of Premium Pricing, Risk Score and Risk Assessment rules to guarantee that all the data model, business rules, workflows and user interface requirements have been fulfilled by the web application.

Environment: Agile-Scrum, OLAP, MS Visio, UML, MYSQL, SQL Server, MS Excel, MS PowerPoint, JIRA, Windows Server, Informatica PowerCenter ETL, Selenium, Tableau, Balsamiq, Swagger, POSTMAN

Confidential, Riverwood, Illinois

Business Analyst

Responsibilities:

• Gathered Requirements from end-users such as wealth managers and customers, stakeholders, and SME’s such as financial analysts by conducting elicitation techniques like interviewing, prototyping, document analysis, interface analysis and JAD sessions.
• Verified compliance documents for Customer Due Diligence (CDD), FDI Act (Federal Deposit Insurance Act) and carried out document analysis on existing credit system.
• Collaborated with the team to conduct GAP analysis to understand as-is process flow and determine to-be process flow to capture all the essential Functional, Non-Functional, GUI requirements of the new system
• Actively participated in all the scrum meetings like spring planning, daily standup meeting, sprint review, sprint retrospective, and product backlog grooming.
• Supported Product Management in PI planning (Product Increment) to get teams aligned and dependencies minimized while ensuring teams understand business context and deliver high business value
• Assisted Product Owner to populate and refine product backlog, sliced PBIs vertically and horizontally into user stories to meet DOR (Definition of Ready) and managed expected result by defining acceptance criteria
• Aided Product Owner during Sprint Review Meeting in deciding which stories meet DOD (Definition of Done) and acceptance criteria and validating PSPI (Potential Shippable Product Increment)
• Worked closely with design team on UI and UX in creating Wireframes, Mockups, Prototypes using Balsamiq to visually represent functional and GUI requirements for optimized client feedback
• Prepared Data flow diagram, Logical Data Models containing Entity Relationship Diagrams for disparate OLTP systems and Data Mapping documentation with required metadata to build dimensional models for data warehouse
• Wrote and executed SQL queries to perform data validation and data integrity to achieve high data quality with the new system
• Implemented multiple APIs to enable the new system to communicate with web services in formats such as HTML, JSON, and XML
• Created API specification document which included request parameters, response parameters, protocol parameters, endpoints, error codes, validation input, & validation errors, which served as for developers and architects
• Supported QA teams in preparation of test documents like Test Plans, Scenarios, Cases and traced them to user stories with help of Requirement Traceability Matrix (RTM) and facilitated testing of the system during Smoke Testing, Regression Testing, and User Acceptance Testing
• Monitored the progress of the overall project, tracked individual issues such as user stories, defects and technical debt using Atlassian JIRA, allowing for improved visibility of project status and accurate forecasts.
• Created and maintained Confluence spaces to enable cross functional communication and document sharing.
• Worked on designing Descriptive & Diagnostic reports and dashboards on Tableau for executive team to monitor gaps and improvements over time

Environment: Agile-SAFe, Agile-Scrum, Salesforce CRM, Salesforce Marketing cloud, Informatica PowerCenter, Confluence, JIRA, Balsamiq, Tableau, Mulesoft ESB, SAP HANA, Oracale.

Confidential, Wilmington, Delaware

Senior Business System Analyst

Responsibilities:

• Gathered Requirements from Stakeholders such as compliance team, SME’s (Finance team), Risk Team, Marketing team by conducting Elicitation techniques like Interviewing, Interface Analysis, and JAD sessions
• Verified compliance documents for Customer Due Diligence (CDD), FDI Act (Federal Deposit Insurance Act) and carried out document analysis on existing credit system.
• Created Process flow diagrams to understand AS-IS process then collaborated with the stakeholders to analyze Gaps and designed the TO-BE processed to map the future state and integrating the opportunities for optimization.
• Actively participated in all the scrum meetings like product backlog grooming, spring planning, daily standup meeting, sprint review and sprint retrospective.
• Assisted Product Owner to populate and refine product backlog, sliced epics into user stories to meet INVEST criteria and managed expected result by defining acceptance criteria.
• Aided Product Owner during Sprint Review Meeting in deciding which stories meet DOD (Definition of Done) and acceptance criteria and validating PSPI (Potential Shippable Product Increment)
• Worked closely with design team on UI and UX in creating Wireframes, Mockups, Prototypes using Balsamiq to visually represent functional and GUI requirements for optimized client feedback.
• Prepared Data flow diagram, Logical Data Models containing Entity Relationship Diagrams and Data Mapping documentation with required metadata to build new database for the new Debit account.
• Wrote and executed SQL queries to perform data validation and data integrity to achieve high quality data without any discrepancies for the new Debit system.
• Created API specification document which included request parameters, response parameters, protocol parameters, endpoints, error codes, validation input, & validation errors, which served as for developers and architects.
• Applied Data Transformation rules namely filter, router, aggregator, joiner, sorter. Identified Source Data & Target data needs, performed Data Mapping, Data Auditing, as part of ETL process using Informatica PowerCenter
• Supported QA teams in preparation of test documents like Test Plans, Scenarios, Cases and traced tests to user stories and assisted in Smoke Testing, Regression Testing, and User Acceptance Testing
• Monitored the progress of the overall project, tracked individual issues such as defects and technical debt using Power BI, allowing for improved visibility of project status and accurate forecasts to ensure omnichannel banking.
• Created and maintained Confluence spaces to enable cross functional communication and document sharing.
• Worked on designing Descriptive & Diagnostic reports and dashboards on Tableau for executive team to monitor gaps and improvements over time for omnichannel banking experience.
• Used Salesforce Marketing Cloud modules such as E-mail studio, Audience Studio and Journey Builder to enhance customer interaction and to understand the most likely clients and track customers at every point in the journey.

Environment: Agile-Scrum, Salesforce CRM, Salesforce Marketing cloud, Informatica PowerCenter, Confluence, JIRA, Balsamiq, Tableau, Mulesoft ESB, SAP HANA, Oracle

Confidential

Business Analyst

Responsibilities:

• Identified key stakeholders and gathered functional and non-functional requirements associated to website enhancement, customer trends, market insights etc., through interviews, document analysis and JAD sessions.
• Understood the existing system by understanding POS system on Test Environment to perform GAP analysis and documented the results in as-is and to-be categories to generate the business requirements from the clients.
• Created user stories by breaking down epics and managed them using JIRA.
• Assisted Product owner with Product Backlog in prioritizing the user stories. Estimating them with the team using Planning Poker and overlooked the impediments while Sprint Planning.
• Worked closely with Sales and Marketing team to design and implement strategies to improve lead time on strategically important product lines
• Performed source analysis to identify, analyze the required data from ERP, POS & other on-premises databases and used SQL queries to retrieve the required data and identify the data formats.
• Attended scrum meetings facilitated by the scrum master and made sure if the project is moving in its estimated Cadence.
• Designed and created wireframes and mockup-screens using Balsamiq to display an interactive layout of the UI/UX and created UML diagrams like Use case, activity and sequence diagrams using MS Visio of coupons/reward portal and POS to understand in dept functionality of the new enhancements.
• Assisted the design team in designing page layouts, tabs, used validation rules and relationship for creating custom objects and application like business process, camping metrics, custom cases, etc.
• Assisted the QA team in API testing using Postman and created API specification document.
• Prepared test data from user stories, assisted in documentation and execution of test cases in JIRA and coordinated with the business partners in conducting the User Acceptance Testing (UAT) to get the feedback from the end client.
• Utilized Test Driven Development (TDD) along with the QA team.
• Developed reports, dashboards of financial services using Tableau BI tool which helped in analyzing the current state of company, customer performance and in improving the omni-channel experience and rewards program.

Environment: Water Scrum fall (Hybrid), MS Word, MS Excel, MS PowerPoint, MS Access, MS Project, QlikView v 11.20, Microsoft SQL Server, Informatica PowerCenter, SharePoint, SAP.