SUMMARY:

• A Certified SAFe 5.0 Agile Leader with 17+ years of full time IT experience in execution of large - scale Applications Development (Web Based and Independent), Data Warehousing & Business Intelligence Reporting programs and also possesses hands-on experience in Development and Business Analysis.
• Over 10 years of Delivery Management and Program Management experience, handling global delivery teams sized from 3 to 40 members spread across 3 locations worldwide (United States, India & China) and resourcing responsibility for a team of 12 to 210 across multiple locations within and outside the United States.
• Experienced in large-scale Mergers and Acquisition programs, Master Data Management initiatives, Data Migration program from legacy to cloud based services integrating with BI Tools, pilot and state wide implementations.
• Expertise in key project management activities like Integration Management, Scope definition and management, Schedule Management, Cost Management, Quality Management, Resource Management, Communication Management, Risk analysis and mitigation, Procurement Management and Stakeholders Management ensuring Quality and Business Continuity.
• Experienced in capacity assessment, resource forecasting, budgeting, bottom-up budgeting, staffing, billing, invoicing and managing human resources for projects worth USD 12 Million/annum.
• Expertise in executing programs involving multiple sprint lines in parallel, including PI Planning, Features and Stories building, tracking, backlog grooming. retro and managing CI/CD pipeline.
• Experienced in Cloud based IT modernization in the Government & Public Services Sector of applications for Eligibility & Enrollment, Child Support, Child Welfare, Adult Services, Juvenile Services, Office of Licensing & Monitoring and CRM involving COTS implementation and periodic status reporting to both State & Federal stakeholders.
• Experienced in handling agile projects in Banking & Financial Services, Government & Public Services, Healthcare, Insurance and Telecommunications domains with proficiency in Scrum & Kanban.
• Experienced in handling assignments in Multi-project & Multi-vendor environment and effectively reported project health and progress with metrics to leadership on a daily, weekly and monthly basis.
• Experience in, Stakeholder engagement, and Organization Change Management. Implemented both ADKAR and ProSci based OCM methodology. Identification of Change Champions, point persons of Change, mentoring of Champions, and phased implementation of change.
• Experienced in effective utilization of Project Management & Change Control tools viz. Microsoft Project, Clarizen, EPIC, RequestIT & artifacts management with HP ALM / Quality Center & IBM DOORS
• Well versed in Manual and Automation Test strategizing, Testing Methodologies, Product Development cycles and processes involved in developing and executing Test Strategies, Designing and Reviewing Test Plans, Test Cases, Test Scripts, Test Execution and Software Deployment/Release Management processes.
• Proven expertise in executing both Functional and Non-Functional assignments and complete lifecycle of Payments, Healthcare, Telecom and CRM Digital Applications; Ordering & Billing Web Apps, Data Warehousing, Data Analysis, Data Migration, Data Mining, Data Profiling, ETL Extract-Transform-Load processing, Financial Web Trading platforms that includes Scoping Study, Requirements Gathering, Architecting, Design, Development, Implementation, Unit, System & Integration Testing, Regression Testing & Automation, Acceptance Testing for end-to-end IT solution offerings.
• A prudent team player possessing detail-oriented, strong analytical abilities, Leadership, Business communication, Problem-solving, Organizational and Consulting skills with the ability to work independently or in a group and have received s and appreciations for outstanding performances.

TECHNICAL SKILLS:

Project Management: Microsoft Project, Clarizen, Version One, EPIC, RequestIT.

Development: Oracle PL/SQL, GIT, HTML, CSS, JS, spring, Visual Basic 6.0, UNIX Shell Scripting.

Databases & Packages: Oracle 8i /9i/10, Teradata, Informatics, DB2, MS SQL Server Management Studio 2008, MS Access, OBIEE, Oracle Hyperion.

QA Tools: Quick Test Professional (now UFT), JUnit, Selenium, Appium, Cucumber, Load Runner, SoapUI, Selenium IDE, Data Stage, HP Quality Center 11.0 ALMAutosys, Control M, Win Runner.

Front End Web: Testing, Micro Strategy, J2EE & Ajax Apps, Dot Net Apps, Visual Basic, Desktop Applications.

Back End: MS SQL Server 2008 R2, Teradata, Oracle, Sybase DB2, MS Access.

Bug Tracking Tools: HP Quality Center 11.0 ALM, Bugzilla, ClearQuest, FogBugz.

Utilities and Tools: Amazon Web Services, SharePoint, Cloudera Hadoop, PostgreSQL,MongoDB, NoSQL, Qlik, Adobe Analytics, JIRA, SQL Developer, Teradata Client 7.2, TOAD, DB Visualizer, Crystal Reports, IBM FileNet, IBM Rational DOORS, Mobius, MS Visio, MS Teams.Build, Deployment & QC Jenkins, Bamboo, Maven, Gradle, Docker, Sonarqube, Blackduck, Fortify, MS Visual Source Safe, ClearCase.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Project Manager & Scrum Master

Responsibilities:

• Facilitated key ceremonies which includes iteration planning, daily scrum, demo, and retrospective meetings driving agility.
• Create a baseline of cost and schedule according to the initial story backlog and manage variance.
• Rigorously manage scope to ensure commitments are achieved within agreed on time, cost, and quality parameters.
• Validate financial forecasts and provides on-going reconciliation of resources and other related project expenditures.
• Publish periodic project status reports to FEPDO (Director’s Office) and represent the project in various project governance and inter-department forums
• Define and track project milestones while developing, maintaining, and reporting on an overall integrated delivery plan.
• Plan, Publish and manage code and data migration from Dev to SIT, Plan Test and Usability Environments and eventually to Production.
• Manage deliverables targeted to be submitted for approval to the DO according to the Project’s annual Combined Schedule Milestones.
• Adopt Kanban, manage and maintain cadence and the delivery pipeline on an ongoing basis.
• Manage Issues and Tasks on JIRA, artifacts on SharePoint and project meetings facilitation on MS Teams.

Environment: Scrum / Kanban / Hybrid, MicroStrategy, Cloudera Hadoop, DB2, SharePoint, MS Teams, MS Office.

Confidential

Technical Project Manager

Responsibilities:

• Management of specific agile project teams in Eligibility & Enrollment, Child Support, Child Welfare, Juvenile Services, Adult Services, Office of Licensing & Monitoring, CRM and work performed by those teams.
• Work with the DHS Central Constituent Services team and, State Agency Supervisors and Caseworkers to record requirements and rebuild the E&E, CSMS, CJAMS & CRM Application currently in use.
• Master Data Management and implementation of golden copy of customer records to use across all DHS applications.
• Review and document the playbook, overseeing the execution and follow up of agency specific files and data to maintain the most up-to date store for development and test purposes.
• Plans the Program Increment (PI) for Data Platform and ensuring the building of Features and underlying User Stories, reviewing the scope along with the Scrum Master.
• Documenting the Program report for the review of Federal Partners (bi-weekly) and State Steering Committee (monthly) and act as a facilitator between the State agency and IT contractor teams.
• Analyze and prepare the financial reports, cost and disbursement and present to the senior leadership on the trend for COTS
• Performs day-to-day management of the agile project teams, identifies issues and risks and recommends possible issue and risk mitigation strategies associated with the project.
• Responsible for ensuring that work performed is within scope, consistent with requirements, and delivered on time and on budget.
• Identifies critical paths, tasks, dates, testing, and acceptance criteria.
• Provides solutions to improve efficiency (e.g., reduce costs while maintaining or improving performance levels).
• Monitors issues and provides resolutions for up-to date status reports.
• Document the PMO Overview, Data Cloud and Application Architecture, Timeline projections, PMO Knowledge Portal.
• Constructing and maintaining documents for the pilot and state wide implementation of COTS applications with customizations (Cardinality for CJAMS) and user guides for and for the knowledge repository.
• Documenting Risks and Challenges, recording the mitigation and tracking them to closure.

Environment: SAFe 5.0, Version One, Amazon web Services (AWS), Cloudera Hadoop, Junit, Selenium, Appium, Informatica, Qlik, PostgreSQL, Mongo DB, NoSQL, Adobe Analytics, Bamboo, Maven, Jenkins, Gradle, Docker, Blackduck, Sonarqube, Fortify, MS Office.

Confidential

IT Service Delivery Manager

Responsibilities:

• Single point of contact for Resource planning, Staffing, Financials and Time management for 200+ resources in Annuities IT.
• Responsible for the delivery of BAU & SOS Upgrades, a 40+ strong team spread across 3 US locations and 3 locations in India.
• Build test strategies and execution plans on analyzing the BAU Tickets, SOS Upgrades & Initiative projects.
• QA Documentation, SOW preparation and Review.
• Test execution, Test results summarization and reporting for SOS Upgrades.
• UAT, Automation & Performance Test coordination for SOS Upgrades.
• Resource & Time Estimation, Demand Forecasting & Staffing (on-boarding & off-boarding) for Annuities IT.
• Customer Relationship and Business continuity management for Annuities IT.
• Implementation of QA Test Process and ensure overall quality of delivery for Annuities IT.
• Audit, report and reassess artifacts in Test Management tools (ALM) to ensure adherence to quality compliance.
• Foreseeing risks in QA delivery, plan mitigation and its implementation.
• Resource Timesheets review and approval.
• Invoice data exceptions review and approval.
• Access re-s review and approval.
• Daily/Weekly/Monthly Status Reporting for Client Senior Management.

Environment:RequestIT, EPIC, HP ALM, UNIX, VPAS, Selenium, UFT, Jenkins, Gradle, Sonarqube PowerBI, SharePoint, Office.

Confidential, McLean, VA

IT Project Manager

Responsibilities:

• Analyzing the quarterly change requests and building the test strategy.
• Design and review test cases for SIT and Regression testing.
• Collaborating with the TDM (Test Data Management) team for test data preparation.
• Collaborating with the Business Analysts for analyzing the processes and mitigate the risks for processes indirectly impacted.
• Automation of test scripts for 9 of the 12 processes not impacted in future change requests.
• Test Artifacts Management on HP ALM and RTM Reporting from IBM DOORS.
• Daily/Weekly/Monthly Status Reporting for Client Management.

Environment:Sybase, Toad, UNIX, HP ALM, IBM Doors, MS SharePoint, MS Office.

Confidential, Wilmington, DE

IT Project Manager

Responsibilities:

• Analyze business and technical aspects of the application software
• Apply domain specific knowledge with respect to banking and financial services industry, technical knowledge with respect to computer systems and software applications.
• Interact with business users and technical subject matter experts in order to gain an in-depth knowledge on applications and to create test strategy and test execution plan.
• Implementation of MDM strategy for the transactional records and validating the business rules deployed.
• Design and review test cases for various levels of testing such as sanity testing, integration testing, system testing, and regression testing.
• Prepare necessary technical materials such as test strategy document, test case design document, and test execution plan document prior to testing.
• Obtain approval on technical materials for test setup from business users and subject matter experts.
• Execute test cases and identify defects, and follow up on the technical issues until the defects are fixed.
• Review test results with peers and present test results to business users
• Document the business and functional knowledge of tested applications
• Represent respective application group in teleconferences and meetings with user groups
• Provide weekly/monthly status reports to First Data Project Manager/VP, as required.
• Implement Cognizant's quality assurance processes and frameworks for conducting thorough verification and validation.
• Agile Scrum Master for Release 5 & Release 6.
• Reporting to the Development Vice President, Senior Business Manager on the progress and proceedings in the QA space.
• QA Milestones preparations with activity wise break up on Clarizen and following up with the assignees.
• Effort Estimation, Resource Planning, Need based staffing.
• Conducting Test Planning meetings and walking the team through the Test Strategy prepared for the sprint.
• Daily Defect Triaging with Developers, BAs and Defect Management using Fogbugz.
• Test Phase Summary preparation for each module in every three weeks long Sprint.
• Conducting Retro meetings after every sprint Coordinating with the BAT Team and contributing to support activities in BAT phase.
• Coordination with the IT Team for implementation of the periodic production releases.
• QA Team manager for a team of seven members from Functional and Performance Test capabilities, responsible for their project allocations, weekly and daily assignments and their delivery.

Environment:MS SQL Server 2008 R2, DOT NET, Load Runner, Quick Test Professional (QTP), Fogbugz, Clarizen, MS Office

Confidential, Charlotte, NC

Senior Database Analyst.

Responsibilities:

• Validating the Loan data from Loan IQ and AFS that are extracted from the central repository and stored in the Core database.
• Validating the data processing conducted at the Facility-Obligor-Obligation level, transformed and loaded to the Sandbox database.
• Reviewing the Functional Requirements and keeping the Ambiguity tracker updated with the clarifications received from the Business Analysts.
• Executing the Integration and System Test Life Cycle STLC for Glass-box / White-box testing and web testing for changes implemented in reports.
• Automation of the test process through SQL scripts for data correctness and load validation.
• Defect Triaging with developers and BAs and Defect Management using Excel Spreadsheets.
• Metrics reporting to the senior management a week before and after every month end release.
• Coordinating with the Business users in UAT phase.

Environment:Microsoft SQL Server 2008, Microsoft Data Export/Import Tool, SQL Developer, MS Office, SSRS, Web reports.

Confidential, Hartford, CT

IT Project Manager

Responsibilities:

• Working with the client leadership and understanding the expectations and QA activities lined up for the next few releases.
• Effort Estimation, Resource Planning and Staffing as per the needs.
• Requirements gathering and discussing with Business Managers on the changes to the Data Model and structure of existing SSRS Reports, release after release.
• Designing the System Test Strategy Documents and planning the schedule for ST phase.
• Managing the master data (MDM) for differentiating resolved and unclaimed cases across sates for periodic reporting.
• Reviewing the System Test Artifacts prepared for every module in the data flow diagram.
• Reviewing the traceability of Requirements to Test Cases on HP Quality Center 11.0 ALM.
• Executing the System Test Life Cycle STLC for System testing (Glass-box / White-box testing).
• Daily Defect Triaging with developers and BAs and Defect Management using HP Quality Center 11.0 ALM.
• Test Phase Summary preparation for each module in System Test phase.
• Coordinating with the UAT Team and contributing to support activities in UAT phase.
• Coordination with the Release Management team for the monthly production releases.
• Offshore coordination and managing a five member team spread across two locations.

Environment:MS SQL Server 2008 R2, SQL Server Reporting Services SSRS, HP Quality Center 11.0 ALM, MS Office

Confidential, Charlotte, NC

Test Lead

Responsibilities:

• Requirement gathering and analysis of evolving architecture for new vendors migrating to the central FDW.
• Discussing with Business Managers on requirements for OBIEE Reports and feed data.
• Designing the Integration and System Test Strategy Documents.
• Effort Estimation, Test milestones preparation and QA Resourcing management.
• Tracing Requirements to appropriate Test Cases on HP Quality Center Premier.
• Executing the System Test Life Cycle STLC for Integration and System testing (Glass-box / White-box testing) - Test cases identification, Test cases preparation and review, Test plan preparation and review.
• Automation of web reports testing with QTP for boundary value validation and UI changes.
• System & Integration Test Artifacts Management and Defect Management using HP Quality Center Premier ALM.
• Conducting Daily Defect status discussions with developers and business owners to take the defects to resolution and performing thorough regression testing after testing the fixes.
• Test Phase Summary preparation at the end of Integration, System and Acceptance Test phases.
• Coordinating with the Release Management team for the monthly production releases.
• Offshore coordination and QA Test team management.

Environment:Oracle 9i, Oracle Business Intelligence Enterprise Edition OBIEE, Oracle Hyperion Planning and Budgeting, Quick Test Professional (QTP), LoadRunner, Autosys, Data Stage, Mobius, IBM FileNet, TOAD, DB Visualizer, HP Quality Center Premier, MS Office.

Confidential

Responsibilities:

• Requirement gathering and analysis for new enhancements on Assets.
• Discussing with Business Managers on requirements and with Leadership on developments.
• Coming up with the System Test Strategy Document and distributing the same to all the stake holders to have their consent for development/file movement.
• Executing the STLC for Integration testing - Test case identification, Test case preparation, Test case review, Test plan preparation, Test plan review, Test data preparation.
• System Integration Testing, Test Management and Defect Management using HP Quality Center. Preparing the Installation plan and monitoring the production run.
• Capturing the weekly snapshot of the files’ behavior in production and reporting the status of transition of each system to all its stake holders.

Environment:LVTS, Oracle 9i, Clear Quest, Control M, Data Stage AS 400, DB2, DB Visualizer, HP Quality Center, MS Office.

Confidential .

QA Test Lead. (Onsite and Offshore).

Responsibilities:

• Requirement gathering and analysis for new enhancements.
• Resource Identification & Allocation, Project Status Reporting.
• Test case identification, Test case preparation, Test case review.
• Test plan preparation, Test plan review, Test data preparation.
• Testing the code enhancements for every new billing system added to Verizon’s billing database using PL/SQL.
• ETL Processing, Unit Testing and System Integration Testing.
• Defect Management.
• Instant reporting of Revenue from Teradata database.

Environment:Teradata Client 12.0, Clear quest, Clear case, Data Stage, PL/SQL, MS Excel, MS Word.

Confidential .

Business Analyst & Application Integration Test Lead (Onsite and Offshore).

Responsibilities:

• Requirements Gathering from Business Managers and Analysis.
• Preparing Test Methodology document and Test strategy document, Timeline analysis for testing phases.
• Test case identification, Test case preparation, Test case review, Test plan preparation, Test plan review. Test result preparation, Test results review.
• System Integration Testing and automation testing using QTP for the changes in web interface.
• Bug status notification to peer teams and conducting Bug review calls.
• Onsite - Offshore Co-ordination.
• Project management activities like Process Implementation, Software Quality Analysis and Management, Defect Management (Prevention, Analysis, Tracking and Reporting), Configuration management and conducting Defect Prevention meetings.

Environment:Web/HTML, Bugzilla, Ajax (Zimbra), Plaxo, Snapfish, Goodmail, YahooAds, Load Runner, Quick Test Professional (QTP), MS Excel, MS Word

Confidential .

Trainer and Development Team Lead

Responsibilities:

• Requirements Gathering and source system analysis
• Involved in Database Model design and Architecture Design.
• Prepare High Level Design documents and detailed Adapter Mapping Level specifications.
• Identified potential resources and allocated modules for development.
• Conducted sessions on bug identification, bug fixing and prospective risk areas in future.
• Faced lots of challenges in converting the available team into a strong work force who are currently involved in the development of Project BTFLOW.

Environment:Java/J2EE, Oracle 8.0, MS Visio, MS Power point.

Confidential

QA Test Lead

Responsibilities:

• Requirements Gathering and analysis of complex Flow Tracking system.
• Involved in Database Model design and Architect Model Design.
• Prepared Detail design and involved in all the Low Level Design Reviews and Meetings with onsite.
• Handled the Code Reviews with onsite.
• Executed Unit Testing and System Integration Testing.
• Defect identification, Defect Tracking, Defect resolving.
• Implement the project and move the project to production environment.
• Configuration Management for the code base and conducting audits.
• Requirements Gathering and Analysis for enhancements on Group-2 systems (Developed using Visual Basic 6.0, Oracle and UNIX) that dealt with products moving in and out of Verizon’s Data Warehouses.
• Involve in all the High Level Design and Low Level Design Reviews and Meetings with Onsite.
• Handled the Code Reviews with Onsite.
• Execute Unit Testing and System Integration Testing.
• Implement the project and moved the project to production environment.
• Documenting the Group -2 application for transition.
• Data Movement, Data Mining, Data Profiling and ETL processing.

Environment:Visual Basic 6.0, Oracle 8.0, UNIX, Crystal reports, MS word, MS Excel, MS VSS.

Confidential 

 System Tester

Description

• The objective of SSNS application is to enable the customer care representatives to key in the Order requests and flow them through successfully for provisioning. SSNS deals with various aspects of Customer detail entry and checks like Customer update, Service availability check, Credit check, Appointment fixture etc. SSNS was utilized by the customer care professionals who handled the Verizon customers in New Jersey, Pennsylvania and Delaware.
• Rigorously trained at the Infosys Global Center for a period of five months on Computer Hardware and System Software Concepts, Fundamentals of computing, Programming principles and processes, Execution of the Software Development Life cycle SDLC and Software Test Life Cycle STLC, C Programming, Oracle PL/SQL Database Hands-on Programming, Introduction to Unix Operating System and Scripting Fundamentals, Object Oriented Programming using Visual Basic 6.0, Process and Principles of Project Management, Intrapersonal and Intrapersonal skills management, Written and Oral Communication fundamentals, Cross Cultural sensitivity and Evolution of Global Delivery Model.