SUMMARY

• Experience working as Business System Analyst in diverse industries such as Banking, Healthcare, Retail and Insurance.
• Expertise at gathering business requirements using various elicitation techniques.
• Experience working independently and in team to deliver business expectations.
• Experience handling diverse teams and resources to ensure successful completion of project.
• Experience facilitating Agile methodology with daily scrum and retrospective meetings.
• Knowledge and experience of carrying out Agile and Waterfall projects.
• Competent in transforming BusinessRequirements into Functional Requirements and designingbusinessmodels using UML diagrams - Use Case diagrams, Activity diagrams and Sequence diagrams.
• Worked with cross functional teams including product vendors and internal development teams to finalize product requirements during the design phase and validate specifications during development/testing phases.
• Expertise in documenting the Business Requirements Document (BRD), Technical Requirement Document (TRD), User Stories, generating the UATPlan, Conducting JAD Sessions, maintaining the Traceability Matrix and assisting in Post Implementation activities.
• Experience in coordinating UAT with the business and worked to resolved defects defined during UAT.
• Worked on tools such as Jira, Visio, Azure Devops, Rally, Confluence, Postman, Swagger.

TECHNICAL SKILLS

Business Skills: Agile Methodology, Waterfall Methodology, User stories, Requirement Elicitation, Wireframes, Root-cause analysis, Data Mapping, Business Requirement Document, User acceptance testing, Data Mining.

Operating Systems: IOS, Windows, macOS, Android, LINUX

Tools:  Jira, Rally, Confluence, Postman, Swagger, Visio, Lucid chart, SQL, Microsoft word, Excel, Oracle SQL developer, DBeaver, Azure Devops, MS Outlook, Soap UI, ClearQuest, MS Visio, Lucid Chart, SDLC.

Languages: Python, SQL

Database: SQL, MongoDB

Version control: GIT, SVN

PROFESSIONAL EXPERIENCE

Sr. Business Systems Analyst

Confidential, Indianapolis, IN

Responsibilities:

• Elicited both Functional and Non- functional requirements to translate stakeholder requirements into tangible deliverables such as use cases, ULM diagrams, user stories, process diagram and data flow diagram.
• Actively participated in creating the user stories and prioritizing user stories along with tracking, burn down charts to estimate sprint delivery.
• Assisted in Conducting UAT User Acceptance Testing to make sure that all the user requirements are catered by the application.
• Worked collaboratively with team members to design solutions that met client business requirement and fulfill user stories.
• Performed Gap analysis to compare the existing system with the proposed system, documented new requirements and analyzed the shortcomings of the existing system and analyzed benefits of the new system.
• Scheduled and facilitated daily scrum meetings, sprint planning, backlog grooming sessions, JAD sessions, bug review sessions and sprint review.
• Created use case diagrams, UML diagrams and process flow diagrams using MS Visio.
• Guided team through story point estimation, sprint and release planning.

Business Systems Analyst

Confidential Chicago, IL

Responsibilities:

• Gathered and documented business requirements for existing and future business systems.
• Developed Use Case diagrams, business flow diagrams, Activity/State diagrams and implemented these diagrams in Microsoft Visio.
• Writing SQL queries and reviewing SQL queries for the other team members.
• Performed user acceptance testing (UAT) to ensure the usability of the system.
• Coordinate with quality assurance team to create test plans and attend defect meetings to go over defects and help provide answers regarding any of the user stories as required.
• Met regularly with stakeholders to confirm that business and technology goals were aligned.
• Facilitated JAD sessions & Focus Group sessions to identify business rules & requirements & documented them in a format that can be reviewed & understood by both businesspeople & technical people.

Business Analyst

Confidential, San Jose, ‎CA

Responsibilities:

• Worked with key Business Stakeholders and clients to elicit business requirements through various techniques such as interview, survey, focus group, and prototyping.
• Experience in Data Warehousing.
• Experience in coordinating nightly and early morning calls between onshore/offshore, coordinating work distribution between two sides and initiating QA of work done by offshore at onshore level as mostly SMEs are at onshore.
• Created use cases, use case diagrams, activity diagrams, andbusinessflow diagrams using Microsoft Visio for developers.
• Conducted training sessions to effectively familiarize users with system.
• Used SQL to collect and join data tables and data cleansing when stakeholders requested additional information on product lines ofbusiness.
• Created and maintained workflow plans and artifacts to provide developers of a graphical representation of the project timeline.

Business Analyst

Confidential, Oakland, CA

Responsibilities:

• Engaged in requirement gathering sessions, collecting, and defining requirements and translating with detailed use cases and user stories.
• Understood the product vision from the customer perspective and evaluating various approaches to implement solutions and presented these ideas through UML diagrams and workflows.
• Worked with the project manager to develop a standard change management process to continually improve the software processes used in the organization with the intent of improving software quality, increasing productivity, and decreasing the cycle time for product development.
• Involved in writing and implementation of the test plan, and various test cases for UAT and Enhanced test cases and scripts by adding the required functionality as per the new business requirements.
• Created or modified business process flows based on desired functionality, created Business Requirements Document, obtained documentation approval, applied change management if necessary.
• Interacted with the developers to resolve bugs reported in JIRA
• Participated in constructing wireframe diagrams to present mock-ups/prototypes.
• Continuously monitored the burn down charts and followed up with the teams for any other external hindrance.

Business Analyst

Confidential, San Francisco, CA

Responsibilities:

• UsedWaterfalllife cycle methodology for Iterative development and Rapid delivery of the product.
• Work independently with users to define concepts and clarify Functional and Non- functional requirements daily.
• Effectively communicated and collaborated with external and internal customers to analyze information needs and capture functional requirements for a Business Process Facilitated and participated in root cause analysis to recommend product enhancements or other appropriate actions to improve productivity for both the business units and IT.
• Facilitated requirement workshop with stakeholders and, site visits to elicit, analyze and document functional and non-functional requirements for information system projects, for process improvement activities.
• Extracted large data sets from MS Excel, MS PowerPoint, MS Word, MS Visio, to extract, analyze, manipulate, and present data findings.