Proposal Manager Project Coordinator Business Analyst

Career Summary

I am a highly skilled, multifaceted business development professional, with proven management abilities to effectively identify and coordinate projects relevant to organization initiatives. I bring a solid history of success and demonstrated competence to deliver client results, with an outstanding talent to bridge the gap between multiple organizational teams. Won a promotion to work directly with executive management of a health care information technology firm, to source and build multinational MMIS teams and projects. Completion of Masters in Business Administration degree in July 2014 will further support this combined management and analysis expertise and experience.

Key Skills

Professional Experience

Entrepreneur/Owner-Consultant

Key Responsibilities

• Provide business/strategic plan consulting and technical writing/editing services in accordance with SBA guidelines
• Conduct market and business analysis to fulfill customer needs in accordance with contractual requirements
• Create and maintain methodologies and procedures for service delivery based on industry standards
• Maintain applicable financial records to deliver projects on time and within budget
• Coordinate and network within identified community resources for contractually beneficial causes

Business Development Manager/Project Coordinator

Key Responsibilities

• Coordinate and perform multiple projects and administrative tasks simultaneously
• Investigate Government bid opportunities/RFPs using various online resources and databases to identify those opportunities aligned with organizational initiatives.
• Initiate bid/ no bid decisions and advise executive consultants according to sales goals and objectives
• Manage business development processes and tools to promote effective pipeline development
• Identify and develop strategic goals and objectives working directly with Executive Management
• Perform industry/market research to identify potential sales and partner opportunities
• Prepare and present analysis reports and PowerPoint presentations for executive review
• Organize and plan proposal development efforts to include analyzing RFP business and technical requirements, coordinating proposal writing assignments, and developing proposal schedule
• Manage proposal development efforts to include creating proposal work breakdown structure WBS and developing and implementing appropriate marketing materials
• Contribute to proposal development through writing, editing, and content management
• Manage vendor/partner relationships and contracts, including contract performance and contract compliance
• Maintain and update organization sales processes and document repository
• Gather, maintain, and submit appropriate documentation for Minority/Women-Owned Business and Small Business certifications
• Perform research and facilitate company training on recent healthcare legislation impacting Medicaid program to include the American Recovery and Reinvestment Act ARRA , the Patient Protection and Affordable Care Act PPACA , and CMS Meaningful Use
• Develop marketing materials and presentations for vendor and client conferences

Business Analyst/Technical Writer

Confidential

• Key contributor on SDLC project teams engaged to design, develop, and implement Medicaid Management Information Systems MMIS New MMIS for State of Nebraska
• Major participant in Joint Application Development JAD sessions to coordinate with technical and business Subject Matter Experts SMEs to gather information regarding current and desired system functionality
• Perform face-to-face interviews with SMEs for information gathering
• Coordinate with Independent Verification Validation, technical and business SMEs to ensure accurate application of business rules and requirements
• Analyze administrative code and CMS guidelines to validate requirements and extract business rules using proprietary tracking tools and methods
• Analyze business requirements to extract data elements, business rules, and business processes
• Develop logical design artifacts and deliverables including business process diagrams, process descriptions, and screen mock-ups
• Evaluate Medicaid Information Technology Architecture MITA to perform capability assessment and mapping
• Evaluate As-Is and To-Be processes to perform Gap Analysis
• Create and maintain project lexicon

Quality Assurance Liaison/Analyst

Key Responsibilities

• Coordinated activities between interviewing departments to facilitate open communication and implementation of improved processes
• Gathered and analyzed production and quality data to identify strengths/weaknesses of interviewing and training process resulting in recommendations to management
• Collaborated with Interviewing Supervisors to target specific problematic areas of interviewer performance, and developed proactive plans for improvement
• Provided requirement input to technical team for the development of new applications. Performed in test environments for new applications to ensure functionality and compliance with guidelines also contributed to user training development
• Developed and presented guidelines using MS PowerPoint , to new and existing interviewers regarding QA processes and/or training
• Developed and maintained interviewer training tools
• Facilitated client presentations and other special projects as needed
• Researched and responded to client requests/concerns
• Maintained department schedules, assessed daily workload, and delegated QA Specialists' tasks

Interviewing Specialist

Key Responsibilities

• Conducted phone interviews on behalf of various health care organizations to obtain the perceptions and opinions of identified stakeholders.
• Included adherence to set guidelines to successfully complete unbiased surveys in an accurate and professional manner.
• Received multiple excellent quality assurance ratings and exceeded required completion percentages on projects

Sales Associate/Assistant Trainer

Key Responsibilities

• Established and maintained customer portfolio by effectively identifying the needs of new and existing customers.
• Maintained correspondence to provide service after the completion of sales
• Developed and worked daily sales plan to meet and exceed daily, weekly, and monthly goals
• Contributed to the development of sales training material for the customer service environment
• Mentored and trained new and subordinate associates

Personal Banker

Key Responsibilities

• Developed and worked daily sales plan to meet and exceed production goals for new accounts, consumer loans, and second mortgages
• Originated and processed essential documents for loan closings
• Utilized online resources to obtain title and deed status
• Coordinated with outside vendors to obtain appraisal services
• Provided follow-up to customers to identify additional needs and gain referrals
• Participated as a mentor and coach in developing the sales skills of client service representatives

Assistant Trainer

• Collaborated with supervisors to develop training plans for new representatives
• Provided side-by-side coaching to new representatives to monitor progress
• Interacted with supervisors through written and verbal communication to provide feedback and suggestions
• Administered assessments to determine representatives' displayed knowledge of necessary materials and ability to move to a live environment

Client Service Representative

• Addressed customer needs by phone in a timely manner
• Displayed thorough knowledge of bank products and services in order to successfully provide feedback to client inquiries or resolve disputes
• Provided follow-up to see problems through to resolution. Received quality assurance awards for call quality
• Independently enrolled in, and successfully completed supplemental banking courses Institute of Financial Education to gain additional retail and mortgage banking knowledge

Quality Assurance/Data Administrator

Key Responsibilities

• Tested and maintained data quality and integrity of employee's dependent enrollees
• Administered and provided policy data reports
• Developed and updated database files