Certifications: VCADV, Security , Network , A , MCP

Dynamic and talented Technology Specialist with aunparalleled record executing complex and high profile initiatives while propelling operational growth and profitability. Consistently delivered continuous improvement iprocesses, cost, quality, and productivity. Drove major projects, programs, and initiatives from planning through tactical execution.

EXPERIENCE:

Confidential

Infrastructure Systems Engineer:

• VMWare Administrator for the PIN, PCN, DMZ: Process Control Environments. Quote, Design, Install, Configure, Troubleshoot
• Lead technology based projects managing the project schedule/budget and providing periodic status reports to stake holders
• Designed, validated and presented solutions, including advanced product concepts, future directions and third party complementary products where appropriate.
• Provide consulting services and manage Asset Life Cycle plans for Windows Server, VMWare, HP Blade Technologies, standalone Windows Servers, Windows Clusters, DNS, File/Print, IIS.
• Ensure that all components of the operating system and hardware infrastructure meet Corporate InformatioSecurity Standards and comply with Sarbanes Oxley requirements. As required, provide assistance to, and work with, internal and external auditors.
• Utilize technologies such as Power Shell, ESXi CLI and SCCM automate repetitive administrative tasks to increase efficiency and promote standardization.
• Provide 3rd level support to Windows Server OperatioTeam, working with vendors to resolve complex technical issues.
• Microsoft Exchange 2007 , Install, Configure, Administer Troubleshoot
• Day to day administration, support and monitoring of MS Exchange Infrastructure. Managing multi-site environment
• Troubleshooting Exchange Database problems and performing Restores.
• NetApp Quote, Design, Install, Configure, Troubleshoot
• SolarWinds OrioNetwork Performance Monitor Administrator
• SCCM 2012 and SCOM 2012 Install, Configure, Admin.
• Microsoft Windows Server 2003, 2008 2012 Design, Install, Configure, Admin
• Experience working ia Process control and SCADA environment, Server hardware administratioof SAHP, Hitachi and NetApp , Microsoft Windows Vista and. Windows 7, 8 operating system support o Microsoft Office 2003/2007/2010 support, Various server and client Anti Virus software, Server backup management Backup Exec, Acronis , Server virtualizatioadmiVMWare 3.5-4.1, 5.0 o Microsoft IIS 5, 6 and 7 o HP Proliant Server hardware
• Symantec Backup Exec and Acronis Backup Solutions
• Prevent informatiosecurity breaches and other damaging events
• Detect suspicious anomalies iChevron's informatiosystems
• Skillfully respond to incidents to minimize impact
• Keep informatiosystems and the Company ilegal compliance
• Effectively manage change
• Microsoft Clustering
• Software License Manager SLM
• Experience with Active Directory administratioand support. Experience imanaging enterprise Microsoft Windows environment. General Networking skills File and print storage experience.

Confidential

Sys. Admini/Level 2 Tech Support:

• Active Directory Account Creation, Management, Configuration
• Exchange 2007 Install, Configure, and Administer.
• VMWare/VSphere Install, Configure, and Administer
• Configured wireless connectivity to the ACS Wireless Network for the South Atlantic Division
• Hands-oRemote Support for Users iDE, DC, MD
• Bomgar Remote Support for ACS offices ithe following states: DE, DC., GA, VA, WV, FL, MD, NC, SC
• Managed the Backup Servers at the White Marsh ACS office
• Managed the Telecom IP Phones at the White Marsh, MD and
• Provided outstanding customer service while maintaining over 300 machines throughout the South East Region.

Confidential

IT Technical Sales Engineer for Johns Hopkins University Hospital

• Design, Installed/configured EndoPro Software
• Helped grow revenue by managing relationships with targeted accounts to identify new opportunities to openew revenue streams.
• Performed troubleshooting of EndoPro Software
• Configured Endo Carts for wireless connectivity to the Bayhealth Wireless Network Securely WPA 2 Enterprise .
• Audio Visual Technology Support
• Made adjustments to the software per the request of the Doctors and Nursing Staff
• Trained the Doctors oreport writing/annotation

Confidential

Business Analyst/Network Analyst:

• Provided system monitoring and management of all core infrastructure components including local and remote servers, routers, firewalls, networks, and applications
• Managed application, file, and web servers ia complex Windows Server 2003 Active Directory environment, including Microsoft Exchange e-mail platform
• Provided single point of accountability for all enterprise wide data assurance and data backup solutions.

Maintained Active Directory database backup, restore and Replication

Confidential

• Installed/Configured/Administerd EndoPro Software
• Performed troubleshooting of EndoPro Software
• Configuree Endo Carts for wireless connectivity to the Bayhealth Wireless Network Securely WPA 2 Enterprise
• Made configuratioadjustments to the software per the request of the Doctors and Nursing Staff

HorizoPhysiciaPortal : Business Analyst

• Maintained system security and user access rights for patient information
• Created and maintained user accounts
• Troubleshoot Hardware/Memory errors
• Perform access audits

Confidential

System Administrator/ Business Analyst:

• Applied server and client upgrades/patches for latest STIX release
• Removed old databases from server
• Provided on-going tech support for STIX users
• Configured applicatioemail capability for sending reports

Confidential

System Adminstrator/Business Analyst:

• Tested/Upgraded/Patched Drugpack and provide on-going tech support for DrugPak users
• Facilitated the move from Novell to Win2K3 to resolve access violatioerrors after lates upgrade to versio6.0

Confidential

Business Analyst:

• Created risk assessments with the RiskWatch application.
• Created logins for survey respondents and generate risk assessments reports.

HIPAA Security Team Member:

Performed risk assessments and coordinated with the committees best practices that are icompliance with HIPAA Security.

Confidential

Desktop/Helpdesk Tech

• Essential Responsibilities: IC T-InformatioComputing and Technology Dept.---Install new pc's, add machines to the domain, answer helpdesk phones, and repair/troubleshoot hardware/software issues ia large-scale network environment. Remedy is the CRM tool and Timbuktu is the remote control tool for troubleshooting.
• Hardware- Dell, MAC, and HP

Confidential

Desktop / Helpdesk Lead / OPS

3rd Shift Operations, Monitor, Run, and Restart A/S 400 Jobs, Ruall tape backups, Provide Technical Support for the Hospital Staff, Monitor Servers Using HP Insight Manager.

• Analyzed problems throughout the corporate environment consisting of over 300 users at the home office and several other sites throughout the states of Delaware and Florida.
• Provided up-to-date informatioto management regarding software and hardware changes. Entered Help Desk requests through Remedy, a user support application. Raadministrative applications wheneeded
• Earned a reputatiofor quickly responding to trouble tickets, prioritizing user requests, and resolving complex issues. Successfully resolved hundreds of issues monthly without requiring escalatioto a higher tier.
• Worked with staff to create and setup the new helpdesk environment, including technology choices, SLA's, overall strategy.