SUMMARY

• 6+ years of extensive experience as Business Analyst in teh field of Retail, E - commerce, Inventory Management System, Supply Chain Management System, Warehouse Management System, Order Management System and POS.
• Experienced in all phases of teh Software Development Life Cycle (SDLC) Waterfall methodology, Agile methodology, (Scrum) methodology, Rational unified process (RUP), Rapid Application Development (RAD) and facilitated Sprint synchronization for Agile and Waterfall teams on a monthly basis.
• Industry experience as aSr.Business System consultantwif sound understanding ofHigh Level Business Requirements Gathering, Business Process Flow, System Analysis, Process Modeling and Business Analysis.
• Proficient in Technical and Business Writing, Business Process Flow, Business Analysis and testing various methodologies.
• Experience in facilitating Joint Requirement Planning (JRP) sessions wif Business User Groups, conducting GAP Sessions and Joint Application Development (JAD) sessions wif IT Groups, SMEs and other project stakeholders.
• Expertise in conducting requirement gathering sessions, feasibility studies and Impact Analysis and organizing teh software requirements in a structured way using Rational Requisite Pro to track development.
• Extensive experience in developing Use Cases, creating ScreenMock-ups, conductingGap Analysisand Impact Analysis,SWOT analysis,Cost-BenefitAnalysis, andRisk Analysis.
• Experience wif teh technical integration requirements which included teh Warehouse Management System (MANHATTAN WMS), Retail Management System (RMS), Point of Sales (POS) System, Order Management System, Omni-Channel, Inventory Management, SAP SD, SAP WM, Digital Supply Chain Management System, E-Commerce Ship from Store, and teh BI data warehouse.
• Broad noledge of Omni- channel, Multi- channel retail business and systems, POS Systems, Supply Chain optimization concepts, Warehouse Management/Distribution Systems, and Inventory Systems (stores and warehouses)
• Proficiency in apply Supply Chain Management (SCM) methodologies to ensure coordination in teh supply chain.
• Experience capturing requirements for web development specifically in E Commerce Payment Transactions.
• Experience on Sales force CRM platform Worked on different environment of SFDC such as Sales and Service Clouds and wif Order Management system products (IBM Sterling OMS & Manhattan).
• Good working experience at Master Data Management (MDM), Identity data, Trade Promotions Management (TPM), Point of Sales (POS) and experience working wif Retail Oracle POS application, Payment processing (EMV).
• Extensive experience wif Business-to-consumer (B2C) sales of tangible goods and Business-to-business (B2B) scenarios and Good experience at B2B, B2C and Ecommerce portals web application and CRM.
• Highly Experienced in Microsoft Office Suite including MS Visio, Excel, UX/UI,Power BI, PowerPoint, Word and Outlook.
• Expertise inMS-Excel using Pivot tables, V Look up, H look up, aggregate functions etc. and SASfor data mapping, data modeling, Process modelingand generating reports.
• Well versed in using project management tools for managing and facilitating teh development process using Jira and MS Project.
• Experience and complete understanding of QA Life Cycle, which includes Designing, Developing, Execution and Documentation of teh Test Cases, Automated Test Scripts and Test Plans.

PROFESSIONAL EXPERIENCE

Confidential, NY

Business Analyst

Responsibilities:

• Gather requirements by conducting meetings and brainstorming sessions wif end users and SME and document them using Requisite Pro - teh documentation tool offered by Rational.
• Translated business requirements to technical specifications for Hybris/SAP/Sterling Integrator development team and maintains work backlog.
• Create epics and user stories (Business requirements) and develop use cases from business team inputs
• Worked on Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data wifin teh Oracle database.
• Identified As-is and To-be process maps as part of Confidential Analysis for new functionality requirements, and theirafter prioritized them in order to align them wif teh project roadmap.
• Conducted JAD sessions which include teh management, development and user teams for clarifying requirements and facilitating better communication.
• Deep understanding of all teh phases of Software Development Life Cycle (SDLC) methodologies throughout teh project life cycle.
• Assisted scrum master to facilitate teh scrum and helped to act as a buffer between development team and non-development distractions.
• Worked wif teh development team on E-Business Suite programs for databases supporting supply chain management (SCM), order management, inventory, warehouse management system and purchasing.
• Provided subject matter expertise for functional and technical aspects of teh Demandware E-commerce platform.
• Worked on Implementation, enhancement and support solutions to meet client's needs using Demandware ecommerce platform.
• Worked on high level requirements matrix for both B2C and B2B dat detailed current and future state needs, along wif a gap analysis against Salesforce Commerce Cloud (Demandware) and SAP Hybris capabilities.
• Maintained key records for purposes of Compliance review and/or regulatory inquiry.
• Worked on User experience (UX) definition and User Interface (UI) design for project as well as prototypes and wire frames.
• Participated in design and build of different OMS modules - Order Capture, Order Processing, Order Promising & Fulfillment, Payment Processing, and etc.
• Worked wif Development to figure out teh different Activities OMS does for inter Applications data transfer wif salesforce CRM.
• Worked wif B2B and B2C commerce applications include an Omni-Channel Offering, Product Information Management, Order Management, Hybris Marketing Conversion, and powerful search and merchandising.
• Created datasets for Omni channel reporting project dat incorporates email, marketing, and member interaction data.
• Involved in Designing merchandising and marketing databases; developed stored procedures and reports to automate reoccurring tasks using SQL Server.
• Reviewed Stored Procedures for reports and wrote test queries against teh source system (SQL Server) to match teh results wif teh actual report against teh Data mart (Oracle) and Innotas.
• Designed merchandising and marketing databases, developed stored procedures and reports to automate reoccurring tasks using SQL Server and Power BI.
• Created and tested Campaigns and Promotions on Salesforce Commerce Cloud (Demand ware) platform.
• Created and maintained user stories in JIRA for better understanding of teh requirements for teh development team. Also use JIRA for bug tracking.
• Created Test Scripts & Test Scenarios to check report content, layout, and parameters.

Confidential, Skokie, IL

Business Analyst

Responsibilities:

• Gatheird analyzed, documented business and technical requirements from both formal and informal sessions and validate teh needs of teh business stakeholders.
• Analyzed Business Requirements and segregated them into high level and low level Use Cases, Activity Diagrams / State Chart Diagrams using Rational Rose according to UML methodology thus defining teh Business Process Models.
• Involved in teh creation of new E-Commerce Products in Inception Phase and prepared vision statement and initial data models dat contain Business Requirement Documents and supporting documents dat contain teh essential business elements and detailed definitions.
• Co-authored business requirements document wif project teams. Extracted, discussed, and refined business requirements from business users and team members.
• Supervised and managed project throughout SDLC to ensure dat project management methodology based on RUP is followed during teh project lifecycle using MS Project and NIKU Workbench.
• Used Rational Tools for creating use cases, version control and defect tracking, monitoring. Use Rational Unified Process (RUP) methodology in all areas of teh software development life cycle (SDLC).
• Planned and defined Use Cases created Use Case diagrams, Scenarios and Use Case Narratives using teh UML methodologies.
• Extensive experience configuring and designing teh Salesforce.com CRM solution to meet business requirements and support existing business processes.
• Support for an inventory management value assessment to improve financial performance and teh customer experience by reducing working capitals and supply chain costs, and improving on shelf availability.
• Expertise on design, document and develop business process to automate and standardize Work Order Management process.
• Lead requirements gathering facilitation, architecture, proof of concept development, testing, and deployment on Drupal CMS/WCM.
• Provided subject matter expertise for functional and technical aspects of teh Demandware E-commerce platform.
• Applied Supply chain Management (SCM) methodologies to ensure coordination in teh supply chain.
• Involved in teh creation of new E-Commerce Products (Arrival Notices and Customized Reporting) and worked wif Front-end and Back-end systems.
• Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.
• Established traceability matrix using Rational Requisite Pro to trace completeness of requirements in different SDLC stages.
• Worked on designing flexible project foundation enabling rapid implementation of e-commerce website capabilities.
• Worked wif Multi-Channel Fulfilment & Inventory Management, Order Management and Omni channel retailing operations.
• Facilitated JAD sessions wif management, development team, users and other stakeholders to refine functional requirements.
• Documented and analyzed teh business process for receiving and processing customer sales based on "Opportunity to Order" and covers business-to-business (B2B) and business-to-consumer (B2C) sales.
• Used MS Visio for Process modeling, Process mapping and Business Process flow diagrams.
• Tracked business reporting issues on JIRA by creating problem statements dat help breakdown teh underlying issue.
• Worked on developing customized SQL reports and queries for management decision-making and operational management.
• Involved in developing strategies wif Quality Assurance group to implement Test Cases in Mercury Test Director for stress testing and UAT (User Acceptance Testing).
• Assisted wif teh development of test plans and strategies, coordinated testing events, and executed test cases in support of changes to business systems.
• Participated user acceptance testing cycle; worked wifbusinessusers to definebusiness scenarios, user acceptance test cases and user acceptance criteria.

Confidential, Chicago, IL

Business Analyst

Responsibilities:

• Involved in developing and maintaining Business Objects universes to ease teh task of developing reports for teh MIS reporting team.
• Gather requirements by conducting meetings and brainstorming sessions wif end users and SME and document them using Requisite Pro - teh documentation tool offered by Rational.
• Provided recommendation for use of ATG Commerce for B2B and B2C business.
• Conducted JAD sessions which include teh management, development and user teams for clarifying requirements and facilitating better communication.
• Deep understanding of all teh phases of Software Development Life Cycle (SDLC) methodologies throughout teh project life cycle.
• Translated business requirements to technical specifications for Hybris/SAP/Sterling Integrator development team and maintains work backlog.
• Involved in translating business requirements into configuration in SAP HR system.
• TEMPEffectively managed live e-commerce clients of mid-sized B2B and B2C e-commerce websites integrated wif teh company's existing ERP software and Shipping Software in a Content Managed System (CMS)
• Worked on Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data wifin teh Oracle database.
• Involved in Development E-Business Suite programs for databases supporting supply chain management (SCM), order management, inventory, warehouse management system and purchasing.
• Provided subject matter expertise for functional and technical aspects of teh Demandware E-commerce platform.
• Worked on Implementation, enhancement and support solutions to meet client's needs using Demandware ecommerce platform.
• Worked wif data analyst team on Entity relationship diagrams and prepared data dictionary.
• Worked on User experience (UX) definition and User Interface (UI) design for project as well as prototypes and wire frames.
• Created datasets for Omni channel reporting project dat incorporates email, marketing, and member interaction data.
• Worked on high level requirements matrix for both B2C and B2B dat detailed current and future state needs, along wif a gap analysis against Salesforce Commerce Cloud (Demandware) and SAP Hybris capabilities.
• Maintained key records for purposes of Compliance review and/or regulatory inquiry.
• Involved in Designing merchandising and marketing databases; developed stored procedures and reports to automate reoccurring tasks using SQL Server.
• Participated in design and build of different OMS modules - Order Capture, Order Processing, Order Promising & Fulfillment, Payment Processing, and etc.
• Worked wif Development to figure out teh different Activities OMS does for inter Applications data transfer wif CRM in Java.
• Reviewed Stored Procedures for reports and wrote test queries against teh source system (SQL Server) to match teh results wif teh actual report against teh Data mart (Oracle) and Innotas.
• Applied UML notations and methodology in developing models dat accurately represent teh business process and workflows and clearly communicate them to teh stakeholders.
• Used Agile/SCRUM requirements management tool Rally for managing story cards, efforts, and preparing burn-down charts and velocity charts.
• Extensive experience insupply chain planning, demand planning, supply network collaboration, sales and distribution, forecasting,inventory management, material management and transportation planning.
• Worked wif B2B and B2C commerce applications include an Omni-Channel Offering, Product Information Management, Order Management, Hybris Marketing Conversion, and powerful search and merchandising.
• Designed merchandising and marketing databases, developed stored procedures and reports to automate reoccurring tasks using SQL Server and Power BI.
• Assisted QA team in developing test strategy, and test cases and actively monitored various types of testing - functional testing, Progression testing, system testing, load testing, smoke testing, and regression testing.
• Created and tested Campaigns and Promotions on Salesforce Commerce Cloud (Demand ware) platform.
• Created and maintained user stories in JIRA for better understanding of teh requirements for teh development team. Also use JIRA for bug tracking.
• Created Test Scripts & Test Scenarios to check report content, layout, and parameters.