SUMMARY

• 10+ years of experience as Sr. Business Analyst in Telecom consulting, Requirements Gathering, Business Analysis, Testing, Implementation, Product & Domain Training and Post Implementation onsite - support for telecom operators in Telecom Industry.
• Involved in integratingOracleEBSModules with third party Applications.
• Extensive experience inFunctional, Integration, Regression, System, User AcceptanceTesting.
• Experience in using automation ToolsofHP tools Quality Center& QTP,Rational ToolsandRUP.
• Knowledge onVisual studio,Team foundation serverandMicrosoft Test manager.
• Strong Understanding of various SDLC methodologies such as RUP, AGILE, Waterfall, documenting Functional and Non-Functional Requirements with hands on experience in them.
• FacilitatedScrum meetings, Defect Triage meetings, Sprint Review meetingsas a part ofAgile Methodology.
• Design and Implement end to end automation of provisioning of Virtual machines in the Azure Private cloud with the help of ServiceNow
• Impacted by application worked in AGILE environment created user stories building requirements and Confidential with SME and developers.
• Expertise in creation & execution of Test Plans, performing functional, usability testing and ensuring that the software meets the system Requirement.
• Possess reasonable understanding of different relational databases, writing SQL queries, creating tables, and generating reports
• Expert in writing Business User stories andtechnical user storiesfor gathering business need in Agile projects. Good practices of user story writing usingINVEST and SMART principles.
• Expert inBlack Box Testing, Regression Testing, Backend and Frontend Testing, Functionality Testing, User Acceptance Testing UAT, Integration TestingandSystem Testing.

TECHNICAL SKILLS

Methodologies: Agile, Waterfall, UML, SDLC, Scrum, Wi-Fi, RUP, V-shape modeling

Change Management Tools: Rational Clear Quest, Rational Clear Case.

Business Modeling& Versioning Tools: MS VISIO, Visual Paradigm, Rational Rose; Rational Requisite Pro, Rational Clear Case, IBMCuram Universal Access, IBM CuramSocial Program Management, Bizagi BPMN/Studio/Engine

MS Office: MS Project, MS Word, MS Excel, MS PowerPoint, MS Access

Programming Languages: Structured Query Language (SQL).

Operating System: Windows NT/98/2000/XP.

Databases: Access, Oracle 8i/9i/10g, Teradata V2R5.1, DB2, MS SQL Server 7.0/2000

Other known tools: Informatica, Load Runner, Win Runner, Crystal Ball, Expert Choice, Core, Caliber

OLAP Tools: Business Objects XI, Cognos .

Testing tools: Rational Robot,RationalClearQuest Test Manager, HP Quality Center, Quick Test Test Professional, LoadRunner, WinRunner.

Apps & Webservers: Apache web server, Tomcat, Web logic 8.1, IIS

PROFESSIONAL EXPERIENCE

Confidential, Beverly, MA

Sr. Business Analyst

Responsibilities:

• Facilitated communications between customers, carriers, and vendors including LECs, IXC, and CPE vendors.
• Helped the IT department successfully transition to the R12 EBS Oracle environment.
• Network operations: Experienced in LAN-to-WAN, and LAN-to-Internet integration using ISDN, DSL, and Cable.
• Participated in all aspects of Agile, such as backlog grooming, user story sizing, and sprint planning and retrospective meetings.
• Build new processes and functionalities using Batch Apex for Robust Email Integration between Salesforce Marketing Cloud and Salesforce.
• Working with SOX team to design, modify and set Oracle security roles and responsibilities.
• Used Both AGILE and Waterfall methodologies on various projects depending on requirements.
• Worked closely with Project Manager to create feasible schedule for the project usingMS Project.
• Worked as a liaison between the users and the different teams involved in the application development for better understanding of the business and IT processes.
• ConductedJADsessions with management, SME, vendors and other stakeholders for open, pending and critical issues. Sessions focusing on IT strategies.
• I was involved in requirements analysis, system design, organize data mapping into SAP.
• CreatedSQL queriesfrom database schema and ran queries to validate data from the backend.
• Conducted individual and groupJADsessions with business stakeholders and technical units
• Analyzed Business Requirements from Black Box testing perspective reviewed Test Strategy, Traceability Matrices andTest Plansto ensure that test cases reflect user needs for the functional, performance, usability and security requirements.
• Used MS Visio to carry out the Business Use Case Modeling and Business Object Modeling effort to develop the business architecture for rapid and controlled application development.
• Provided the migration strategy from SAP CRM to Salesforce Cloud CRM platform in phase wise model.
• Worked on designingUse case narratives, Activity diagrams, Use case diagrams, Workflow diagrams, Class diagrams, Sequence diagrams, Collaboration diagrams, Swim lane diagrams.
• Responsible for mentoring resources technically andtrainingother QA Team Members.
• Created ServiceNow reports, dashboards & homepages and use the data gathered to work with process owners to determine KPIs and room for improvement in the platform.
• Lead daily Scrum/AGILE meetings with AGILE team to ensure all iterations or sprints were discussed and delivered on time.
• Proficient in all phases of Software Development Life Cycle (SDLC), which involves requirement gathering, requirement analysis, agile, functional design, implementation and enhancement of projects in SalesForce.com.
• Reviewing End to End business Scenarios, map them in SAP and ensure completeness of Test scripts and smooth deployment across SAP landscape.
• Fostered strong relationships with strategic partner representatives.
• Teamed with interdisciplinary staff to plan and implement telecom infrastructure and process reengineering, upgrade, and expansion initiatives.

Environment: Rational Rose, Rational Req Pro, Contact Center, Microsoft Word, Power Point, Excel, Outlook, PSP Studio, Word Perfect, Agile, basic XML, DB2, Windows Advanced Server, micro strategy, SQL, Microsoft Word, Power Point, Excel, Outlook, PSP Studio, Word Perfect, RUP, WinRunner, LoadRunner, MSOffice, Business Objects, XML, Clear Quest, Ultra Edit, File viewer, Macro enabled Excel Spreadsheets, SOA

Confidential, Wellsboro, PA

Sr. Business Analyst

Responsibilities:

• Review existing SOPs and training materials to gain baseline understanding of current and desired process flow
• Serves as the conduit between the customer community internal and external customers and the telecom development team through which requirements flow.
• Responsible for capturing the requirements for the Integration between Network and OSS/BSS applications.
• Wrote user stories using agile/scrum methodology and performed tasks and backlog intervals.
• Created and maintained a project schedule using MS Project showing all of the deliverables target dates
• Worked with Business Rules, UI Policies, Data Policies, Widgets and Reports in Servicenow, for the client
• Gathered/Analyzed user requirements, procedures, and problems to improve the User Interface and provisioning interface for Customer Trails and Demos
• MS Visio was used for visual modeling and a detailed use-case specification was developed to describe the design, architecture and dynamic behavior of the system.
• Performed detailed business and systems analysis, impact analysis and risk analysis on various processes. Ensure a reliable, accurate, and efficient end-to-end process is defined.
• Create functional specs for business logic, screens, and feature functionality that are clear and complete.
• Configuring POS DM integration with other SAP components for goods movement types, Values for category codes and Values for sales item category.
• Perform detailed data analysis when migrating data from Legacy systems to Salesforce.com
• Interact with Technical team and create Functional Specifications from the Business Requirement. Whole application was developed using agile methodology.
• Applied Unified Modeling Language (UML) methodologies to design Use Case Diagrams, Activity Diagrams, Sequence Diagram, ER diagrams & Data Mapping
• Created workflows for utilization of Enterprise Content Management system. Creating and analyzing financial reports at the month end and reporting the outcome to the Manager
• Conducted UAT (User Acceptance Testing) at the client’s premises after successfully deploying the product
• Worked on ServiceNow scripts by using Javascript including client scripts and mail scripts.
• Modeled the present system and performed a completeGap Analysisto map it to the ‘to be’ developed system.
• I was responsible for monitoring and ensuring accurate and timely completion of QC tasks and AGILE backlog items.
• Created a data mapping document to provide details regarding the tables and fields to be used reporting purposes. Coordinated JAD sessions between the Stakeholders and the Project members

Environment: Rational Rose, Rational Req Pro, DB2, Microsoft Word, Power Point, Excel, Outlook, PSP Studio, Word Perfect, Agile, basic XML, Windows Advanced Server, micro strategy, Contact Center, SQL, Microsoft Word, Power Point, Excel, Outlook, PSP Studio, Word Perfect, RUP, WinRunner, LoadRunner, MSOffice.

Confidential, Portland, ME

Business Analyst

Responsibilities:

• Independently developed theBusiness Requirement Document (BRD)and its subsequent versions using MS office and Visio. Evaluated business requirements for Enterprise business applications integration and service activation.
• Handled requests for proposals, prepared and presentedMS PowerPointslideshows to customers.
• Created UML Diagrams like Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Visio.
• Meet with key stakeholders to gather detailed business and functional requirements to be built into Salesforce.com.
• Reviewed test scenarios and test cases for UAT and regression testing to support pre and post implementation of applications and production issues along with QA and other business groups, in addition to maintaining Test Matrix and Requirements Traceability Matrix RTM
• Wrote test plans in MS Word for manual testing, system testing, integration testing, performance testing, regression testing & reviewed their consistency with the business requirements.
• Wrote SQL statements to extract data from the tables and conducted data mapping.
• Participated in daily SCRUM work meeting /stand-up meeting and weekly Sprint project progress meetings
• Excellent knowledge of the Agile / Scrum and Waterfall methodologies for Software Development Life Circle (SDLC).
• Successfully managed and developed large-scale implementations of ServiceNow across multiple processes and applications for clients in multiple verticals.
• Assisted the Project Manager in setting realistic Project expectations and in evaluating the impact of changes on the organization and plans accordingly and conducted Project related presentations
• Developed user interface designs and wireframes for new application enhancements involving Call Routing and Call barring orders.
• Worked with users and stakeholders to understand the problem domain, gathered customer
• Work closely with the QA team and production support to validate functional test applications, track defects and validate user acceptance criteria
• Created detailed Use Case documents, BRD and other business documents necessary for the development team and their better understanding of project milestones.
• Migrated Data from MS Excel to SQL Server Reporting Service Using DTS and SQL loader utilities.
• Organized project status meetings to manage customer expectations, resolve issues, and provide project status updates.
• Extracting the data tables using custom generated queries from Excel files, Access / SQL database and providing exacted data as an input to Tableau.
• Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modelling Language) methodologies.
• Gathered requirements and wrote functional specifications, use cases forfund systems and Front Office TradingApplication for Equity, Derivatives, Futures & Options and Fixed Income trades
• Ensures the development of complex information systems, or revisions to existing system logic to meet business requirements and objectives.

Environment: Rational Rose, Rational Req Pro, Microsoft Word, Power Point, Excel, Outlook, PSP Studio, Word Perfect, Agile, basic XML, Windows Advanced Server, Contact Center, micro strategy, SQL, Microsoft Word, Power Point, Excel, DB2, Outlook, PSP Studio, Word Perfect, RUP, WinRunner, LoadRunner, MSOffice,Business Objects, XML, Clear Quest, Ultra Edit, File viewer, Macro enabled Excel Spreadsheets, SOA