SUMMARY

• Over 7 years industry experience of as a Business Analyst identifying business needs and determining solutions to business problems for complex software projects. experience in Supply Chain Management, E - commerce, Retail domain and functions such as Order Management, Warehouse Management, Vendor Management, Transportation Management, CRM, Lean Management and also in Cloud Support.
• Expertise in developing and implementing Plans, Scenarios, and ensure proper business compliances along with managing fast paced project teams.
• Excellent interpersonal, coaching and communication skills with the ability to remain highly focused and self-assured in fast-paced, high-pressure environments.
• Extensive Data Center Capacity Planning experience in Operations Analysis with solid experience performing and predicting modeling on Cloud, Servers, Middleware, Mainframe, Storage/ Network systems for Financial and Telecommunications industries in DEV, TEST, PROD environments.
• Consulting in the areas of E-commerce, Order Management System, Point of Sale (POS), Kiosks, Retail Stores, Digital Platforms, websites, mobile apps and Supply Chain.
• Working domain knowledge of all the phases of Software Development Life Cycle (SDLC)incorporating traditional waterfall, AGILE methodologies Scrum & Scaled Agile Framework,Water-scrum-fall, Kanban, Scrum-ban, Extreme programming (XP) & Spiral methodologies.
• Good knowledge and experience working on Distribution Management Systems (DMS), Warehouse Management Systems (WMS), Order Management Systems (OMS)for Omni-Channel Retailers.
• Expertise in utilizing e-commerce tools such as ATG to facilitate site improvement recommendation to increase sales and Omni Channel strategies and Price Optimization.
• Successful in translating business requirements and user expectations into detailed specifications employing Unified Modeling Language (UML) using Rational Rose & MS Visio.
• Experience using the iterative software development life cycle principles of Rational Unified Process to manage, develop and test distributed client/server, Internet and intranet applications on heterogeneous environments.
• Hands on experience in conducting JAD sessions, created Use Cases, work flows, screen shots and Power Point presentations for the Web Applications.
• Experience in B2B, B2C and Ecommerce portals web application developments.
• Highly proficient in working with users to gather requirements, analyse them and subsequently use the Rational project and design tools to model the requirements.
• In-depth knowledge of creating use cases, functional design specifications, activity diagrams, logical, component and deployment views to extract business process flow.
• Extensively used rational tools for UML, tracking and reporting and applied the Rational Unified Process in all areas of a software development life cycle.
• Extensive experience in Strategic development of a Data Warehouse and in Performing Data Analysis and Data Mapping from an Operational Data Store to an Enterprise Data Warehouse.
• Experienced in MFP for both front - end and backend. Extensively used tools Manhattan WMS, Oracle Retail Assortment Planning.
• Expertise in broad range of technologies, including business process tools such as Microsoft Project, MS Excel, MS Access, MS Visio, technical assessment tools, Data Warehousing concepts and web design and development.
• Extensive experience in designing various documents including the Software Requirement Specifications SRS, Business requirements document BRD, Use Case Specifications, Functional Specifications FSD, Systems Design Specification SDS, Requirement Traceability Matrix RTM and testing documents.
• Excellent Analytical, methodical, and resourceful approach to problem solving, identifying and documenting root causes and corrective actions to meet short- and long-term business and system requirements.
• Participated extensively in User Acceptance Testing, Black-Box testing, Smoke testing, Sanity testing, Load/Stress testing, Unit testing, Regression testing, End-to-End testing and Integration testing.
• Experience working on cashless, Realtime inventory and sales update, digital wallet, refunds, card payment authorization.

PROFESSIONAL EXPERIENCE

Confidential - Jersey City, NJ

Senior Business Analyst

Responsibilities:

• Followed a structured approach to gathering and formalizing business requirements expressed by managers, process owners and operational users of the information system.
• Business Requirements and segregated them into high level and low-level Use Cases, Activity Diagrams / State Chart Diagrams using Rational Rose according to UML methodology thus defining the Data Process Models.
• Responsible for implementing supply chain and operations solutions in the exploration & production lines. Involved in implementing Omni channel Point ofCommerce(POC) and Point of Sale (POS) upgrading Order Management System (OMS) with third party vendor support. Experience in IT industry with focus on E-commerce, Retail and Supply chain domain.
• Analyse the current Supply Chain Management from receiving an order in OMS (Order Management System), WMOS (Warehouse Management Open System) and complete processing till final delivery to customer and suggest best remedial methods.
• Conducted JAD sessions with end-users to identify user requirements and also to collaborate with developers for application development.
• Involved in designing User Interfaces for developing prototypes. Captured system requirements by writing Use Cases. Demandware, SAP Inventory, Manhattan WMS, global integration, and transaction emails to ensure.
• Good knowledge and experience working onDistribution Management Systems, Warehouse Management Systems, Order Management Systemsfor Omni-Channel Retailers.
• Involved in reviewing Entity Relationship, Data Flow, State Transition and Class Diagrams with the Systems Analyst.
• Captured core business process information, business rules, business entities and other relevant information.
• Assessed risks, costs and potential benefits of alternative business process. Analysed data from web analytics tools to create customized dashboards calculating KPIs, metrics and trends to improve website performance and achieve overall marketing goals.
• Responsibilities included source system analysis, data transformation, loading, validation for data marts, operational data store and data warehouse, gathered requirements and modelled the data warehouse and the underlying transactional database.
• Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database, Strong understanding of Data mining techniques with knowledge in end-to-end data reconciliation, SQL, PL\SQL, Oracle\ETL environments (tools like Toad\Informatica).
• Worked on Requirements Traceability Matrix (RTM) using Rational Requisite Pro to trace each software requirement.
• Interfaced with developers to identify and resolve technical issues and bugs in the software to validate end-user requirements.
• Knowledge in Developing Test Cases to validate the requirements and documented the Traceability Matrix for Test Cases and Requirements.
• Interacted and communicated clearly with development, testing and production teams concerning release management policies and procedures.
• Participated and provided signoff based on User Acceptance Testing results. Performed GUI testing and analysed end-to-end functionality by testing the application manually.
• Worked closely with Development and QA testing teams to ensure that business requirements were clearly understood and provided clarification on questions related to requirements.
• Coordinated various kinds of User Acceptance Testing (UAT) including regression testing, system testing, integration testing, functional testing, alpha & beta testing to ensure the software conformed to requirements.

Confidential, Framingham, MA

Business Analyst

Responsibilities:

• Gathered high level requirements and developed scope of the project for the implementation of Microsoft Office.
• Created operational model for the services, identified metrics to measure activity and service level agreement (SLA) performance, helped project managers move to steady state, and presently managing entire program.
• Analysed inventory requirements from B2B & B2C clients and based on sales developed a process to optimize orders. Conducted Customer Service Operations and Supply Chain with the guidance of Product Manager.
• Hands in areas of E-commerce, Order Management System, Point of Sale (POS), Kiosks, Retail Stores, Digital Platforms, websites, mobile apps and Supply Chain.
• Expertise in utilizing e-commerce tools such as ATG to facilitate site improvement recommendation to increase sales and Omni Channel strategies and Price Optimization.
• Worked on various documents including the Software Requirement Specifications (SRS), Business requirements document (BRD), Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents
• Documented the server farm requirements and requirements related to security within Share Point and using Windows Active Directory.
• Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Created workflow diagrams, flowcharts, activity diagrams, and use-case diagrams using MS Visio.
• Followed a systematic approach to eliciting, organizing, and documenting requirements of the system.
• Reviewed the Joint Requirement Documents (JRD) with the cross functional team to analyse the High-Level Requirements.
• Created Physical Inventory process for retail stores, consisted of data integration and inventory processes with third party vendor. Established and developed a partnership with e-commerce and web firms to develop additional business.
• Conducted interviews, meetings and JAD sessions during the process of Requirement Gathering.
• Planned and documented procedures for data processing and prepared data flow diagrams for the application and translated business requirements into system specifications utilizing UML and RUP methodology.
• Documented the Traceability Matrix for tracing the Test Cases and requirements related to them.
• Worked on Data Conversion Strategy for converting data from the existing site to the new site.
• Performed Unit Testing and User Acceptance testing and documented detailed results. Provided input (scope, goals, risks, constraints, timelines and interfaces) to PM for project planning and control.
• Proficient in analysing and creating Activity diagrams, Sequence diagrams, Data flow diagrams, Business flow diagrams. Involved in implementation of data governance, master data management, ETL, data warehouse, data marts, reporting, dashboard, analytics, segmentation, and predictive modelling.
• Worked on Use Case Diagrams, Activity Diagrams, and Data Flow Diagrams to define the Business Process. Analysed the Data Entity Relationships and worked on Functional Requirements Document (FRD).
• Performed GUI testing and analysed end-to-end functionality by testing the application manually.
• Worked closely with Development and QA testing teams to ensure that business requirements were clearly understood and provided clarification on questions related to requirements

Confidential, Seattle WA

Business Analyst

Responsibilities:

• Interacted with business heads to finalize the Business Requirements for the application.
• Performed the requirement analysis and documented the requirements using Rational Requisite Pro.
• Used the requirement attributes (priority, effort, and risk) as the basis for negotiating the inclusion of the requirement, to manage the scope of the system efficiently.
• Successful in translating business requirements and user expectations into detailed specifications employing Unified Modeling Language (UML) using Rational Rose & MS Visio.
• Worked on various documents including the Software Requirement Specifications (SRS), Business requirements document (BRD), Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents
• Hands on UML Use Cases using Rational Rose and developed a detailed project plan with emphasis on deliverables. Used UML based use-case diagrams and data flow modeling to provide the development team with a better view of the requirements.
• Support for an inventory management value assessment to improve financial performance and the customer experience by reducing working capitals and supply chain costs, and improving on shelf availability.
• Knowledge in custom tools upgrade client had created marketing, merchandising product tools to support their custom web application which needed to be re-architected to work with ATGs ecommerce suite.
• The Supply Chain scope includes the entire supply chain from production order to shipping & delivery and order management.
• Successfully conducted JAD sessions, which helped synchronize the different stakeholders on their objectives and helped the developers to have a clear-cut picture of the project.
• Understand the As Is system and develop the To Be system concept and also prepare the System Process Maps. Experience includes developing business cases, functional/system specifications, Use Case documents, business process models, data flow diagrams, business process mapping, requirement analysis,Knowledge of full life cycle implementation in building a Data Warehouse.
• Extensively worked on changing requirements which included establishing a baseline, keeping track of the history, determining dependencies that are important to trace, tracing relationship between related requirements and maintaining version control.
• Performed Unit Testing and User Acceptance Testing and documented detailed defects.
• Wrote Procedure Manuals and was responsible for continuity preparedness.
• Managed various tests, stored test information, reviewed and analysed test results.
• Employed Rational Clear Quest for effective Change Management (Requirements Creep) and bug tracking during the testing lifecycle.
• Involved in developing strategies with Quality Assurance group to implement Test Cases in Test manager for User Acceptance Testing. Worked in develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.

Confidential, Brooklyn, NY

Business Analyst

Responsibilities:

• Performed Data Cleaning, Data Exploration, Data Visualization, Feature Selection and Engineeringusing Python libraries such asPandas and Seaborn.
• Developed UML Use Cases using Rational Rose and developed a detailed project plan with emphasis on deliverables.
• Involved in custom tools upgrade client had created marketing, merchandising product tools to support their custom web application which needed to be re-architected to work with ATGs ecommerce suite.
• Utilized corporation developed Agile SDLC methodology. Used Scrum Work Pro and Microsoft Office software to perform required job functions.
• Part of Joint Applications Requirements Capturing Session (JAR) and Joint Application Development (JAD) sessions to understand, capture and confirm requirements and resolve cross-functional issues.
• Removed outliersusing standard deviations present in dataset to avoid the data being skewed in either direction while visualizing the data for various insights and to avoid a biased model.
• Feature Engineeredraw data by doingimputation, normalization and scalingas required on the data frame. Converting object to Numerical Features and categorical variables to numerical values usingLabel Encoder.
• Correlation in data was rectified after observing distribution of allnumerical and categoricalvariables.
• AppliedPCAto reduce the correlation between features and highdimensionalityof the standardized data so thatmaximum varianceis preserved along with relevant features.
• Hands on use-case scenarios and storyboards in MS Word and MS PowerPoint for better visualization of the application and managed them using Rational Requisite Pro.
• Performedconfusion matrixandclassification reportto evaluate accuracy and performance of different models used.
• Evaluated the model’s performance using various metrics likePrecision, Recall, F-Score, ROC and AUCandCross Validationto test the models with different batches of data to optimize the models.
• Found outindependent variableswhich have most influence on our predicted outcome and set thecoefficientsin our model to zero and look at theweightsof each variable.
• Worked on data-visualization designed dashboards with Tableau, and generated complexreportsincluding summaries and graphs to interpret thefindingsto the team.
• Collaborated with the QA team in reviewing and validating test plans and test cases, ensuring that the final application catered to the user requirements.
• Worked extensively with MS office suite for preparing status reports during project life cycle.