SUMMARY

• 10+ years of industry experience as a Sr. Business Analyst with solid understanding of Business Analysis, Business Requirements Analysis, Quality Process Improvement, Software Testing Life Cycle, Business Process Flow, Business Process Modeling and Quality Assurance & Analysis.
• Worked on industry standard methodologies like Software Development Life Cycle (SDLC), Rational Unified Process (RUP), CMM (Capability Maturity Models), and Capability Maturity Model Integration (CMMI) and Six Sigma and Rational Tools used during various phases of RUP.
• Result oriented, committed and hard working with a quest to learn new technologies and undertake challenging tasks.
• Extensive experience to write theGherkinsTestcases forCucumber Framework
• Proficient in Developing and executing Test Plans, performing functional, usability testing and ensuring that the software meets the system Requirement.
• Extensive experience with MS Visio for drawing flow charts and screen mock ups and MS Project for status reporting and planning.
• Proficient in Test Planning, Test Management, Test Execution, Reporting Aspects, Resources Management, Schedule and Cost Management, Client Interaction, Status Reporting to Senior Management.
• Managed test activities including reportingdefects,and defect life cycle using AtlassianJIRA
• Excellent team player works in conjunction with testing, development and other teams in validation and testing complex scenarios and projects and in the maintenance of Quality Standards in Projects.
• Experience on bridging the gap between Business/Product department and IT.
• Worked on large scale Retail - Ecommerce - Sector Projects facilitating testing across cross functional teams
• Expertise with current industry standards such as ISO, Six Sigma, Capability Maturity Model, NIST, PCI.
• Extensive experience in Unit testing, Platform Testing, Acceptance Testing, Functional, Module, Black-box, Integration, Regression, System, Smoke, Database, Backend, User Acceptance, Performance, Load and Stress Testing.
• Extensive work expertise in retail - security, risk, compliance, infrastructure upgrade related projects at multiple clients.

TECHNICAL SKILLS

Methodologies: Agile, Waterfall, RUP, UML, SDLC, Scrum, RUP, V-shape modeling

MS Office: MS Project, MS Word, MS Excel, MS PowerPoint, MS Access

Programming Languages: Structured Query Language (SQL).

Reporting: Crystal Reports, MS Excel

SDLC Methods: Agile, RUP, Waterfall, Cost/Benefit Analysis, Gap Analysis, Feasibility Analysis

Agile/Scrum: CA Agile Central, Confluence, JIRA, TestRail, Rally

Databases: Access, Oracle 7.3-10g, IBM DB2, SQL Server 2000/2005/2008

Operating Systems: MS Windows 95/98/2000/XP, Mac OS

Other Tools: Microsoft Project, TOAD, MS Office, MS FrontPage, Microsoft tools, Dreamweaver, Photoshop CS, Marketing Studio, Draw.io, Proggio, Lucid Chart, Tableau

Testing Tools: Rational Robot, Rational Clear Quest Test Manager, HP Quality Center, Quick Test Test Professional, Load Runner, WinR unner, JIRA, IBM Jazz

PROFESSIONAL EXPERIENCE

Confidential, North Bergen, NJ

Sr. Business Analyst

Responsibilities:

• Worked in AGILE & create storyboards, user-stories, wire frames while working in Sprints.
• Facilitated project scope documentation, goals and deliverables in collaboration with business stakeholders and senior management.
• Worked as a single point of contact for business stakeholders, PM, developers and the testing team throughout the redesign project at Confidential .
• Facilitated daily scrum meetings and weekly backlog grooming meetings with the entire project team in Agile Scrum development methodology.
• Documented user stories, acceptance criteria and test scenarios during requirements gathering and delivered to development team for accurate software enhancement and development.
• Documented UI requirements for desktop, tablet and mobile interface with the idea of responsive web design.
• Developed and launched the Nextgen ecommerce platform for print online retail
• Wrote Gherkins/scenarios and generated step definitions and methods using ruby/Cucumber, for different functionalities of the above applications
• Created wireframes and comps for desktop, tablet and mobile interface.
• Worked with business stakeholders and development team to elicit and document requirements for guest checkout functionality and later assisted QA team to successfully introduce guest checkout orders via desktop and mobile platforms.
• Worked on identifying existing Product Data and Inventory Data attributes and mapping them with redesign requirements and came up with suggestions on new Product Data and Inventory Data attributes that were needed to meet new requirements for new Facets, BOPUS, BOSTS, Pre-sell and Available in Store.
• Worked closely with various business stakeholders to come up with wireframes and get functional requirements for Buy Online Pick up in Store (BOPUS), Buy Online Ship to Store (BOSTS), Auto Refill, Product Comparison and Product Bundling etc for desktop and mobile platforms.
• Worked with Multi-Channel Fulfillment & Inventory Management, Order Management and Omni channel retailing.
• Conducted JAD sessions with supply chain management and development team to brainstorm Point of Sale (POS) and Inventory and Order Management System (IOMS).
• Wrote VB Script to do daily work & also performed testing by writing SQL queries using TOAD.
• Implemented catalog shopping cart through mobile payment gateway.
• Documented use cases, workflow diagrams, screen mock-ups and functional requirements specification documents for various functionalities like Site Search, Product Detail Page, Shopping Cart and Checkout Process for desktop and mobile platforms.
• Responsible for tracking bugs and replying to any clarifications needed by development, QA and business teams to get those bugs fixed via JIRA.
• Used Gherkin languages to write features and scenarios
• Worked with external front-end vendor Sequence to get new visual design and HTML pages for the new Vitamin Shoppe redesigned website.
• Prepared and maintained the traceability matrix mapping to high level business requirements, functional requirements from various FRSs and test cases.
• Worked in digital marketing on social media and actively involved in Search Engine Optimization (SEO), synonym mapping and product categorization for creating, implementing new digital marketing campaign.
• Worked with B2B and B2C commerce applications include an Omni-Channel Offering, Product Information Management, Order Management, Hybris Marketing Conversion, and powerful search and merchandising.
• Work with ETL development team to make sure data is modeled & available in the DW tables that can be used by down streams as required.
• Created security requirements, did security risk assessments, reviews, did modifications/recommendations as per compliance.
• Analyzed trends in customer perception, preferences, and behaviors across the ecommerce/website channel through full shopping cart life cycle and customer order history using Omniture system.
• Work with ETL team to understand data load/data mapping issues, to make sure data warehouse tables are developed as per the business requirements.
• Involved in implementing (POS) Point Of Sale system and Point Of Commerce for US retail/Online stores.
• Support major effort to improve the Warehouse Management System (WMS) capabilities of Supply Chain.
• Developing component level integration test scripts using Gherkin, Spec Flow, NUnit, and C framework for web services.
• Coaching QA Test Analysts on creating Gherkin features and execution of ATDD scripts through Gherkin feature files.
• Created macros in excel and performed complex tasks for data analysis as required on all projects.
• Extensive use of Adobe Web Analyst/Omniture Site Catalyst for web-site analysis.
• Involved in implementing Omni channel Point of Commerce (POC) and Point of Sale (POS) upgrading Order Management System (OMS) with third party vendor support.
• Conducted defect tracking & management as well as requirements gathering, test cases etc. using HP Quality Center.
• Lead testing team & ensured delivery of artifacts on time & measure test effectiveness throughout the testing phase.
• Created Test Matrix, measured defects density, defect closure standards as per the compliance and standards.
• Initiated Test Plans, developed and executed test cases and scenarios, worked with users to develop specific acceptance criteria and prepare test exhibits.
• Provided production support, release management, incident control management as required by the team.
• Did detailed data mapping, data validation & data analysis for multiple systems.
• Conducted GAP Analysis & Data mapping for project implementation as well as also developed RFP for vendor analysis.
• Captured detailed BRD/FRD for Rational Suite Upgrade & conducted testing: SIT/UAT: Test-Plan development/Test-Cases development/Test-Data creation using Quality Center.
• Analyzed & validated acceptance criteria are documented for user stories on multiple projects in AGILE.
• Develop Project charter and obtained approvals & conducted defect tracking/management.
• Successfully lead & coordinated a team of testers using QC & used MS Visio to create Use Cases and Sequence Diagrams.
• Created and Maintained the Requirement Traceability Matrix (RTM) throughout the project.

Environment: Adobe Suite, JIRA, Confluence, Visual Basic, SQL, Windows XP, Agile, UNIX, HIPAA, Outlook, Test Director, Oracle. Quality Center Rational Rose, Rational Requisite Pro, UML, XML, XSLT, MS Project, MS Visio, MS Office Suite, PL/SQL Developer, HTML.

Confidential, Wayne, NJ

Business Analyst

Responsibilities:

• Worked with IT leads, business stakeholders and development teams to define detailed UI requirements for customer profile; My Account, Shopping Cart, Checkout and OMS for Confidential "R" Us and Babies "R" Us online storefront.
• Documented detailed level requirements in the form of User Stories for various functionality like Promotions, Product Detail Page, Shopping Cart and Checkout.
• Worked on UI and data requirements with vendors and development team to successfully implement tax calculation, single use coupons, gift cards and payments (Credit Card and PayPal) with third party vendors like DMA, Cashstar, PayPal and Synchrony and to ensure that customer data flowing through the process is PCI compliant.
• Led requirements clarification session with business stakeholders for shipping calculations and shipping charge in order to provide a direction to IT team to move ahead with development of key components of checkout process.
• Worked on requirements to implement Confidential "R" Us brand credit card provided by third party vendor Synchrony Financial. Synchrony implementation provided Confidential "R" Us shoppers with the ability to apply and buy with the same card during checkout.
• Developed detailed level end to end process flow diagrams for Confidential "R" Us and Babies "R" Us online payment processing, including integrations like PayPal, Synchrony, Cash star and TRU payment gateway, BAMS (Bank of America Merchant Services).
• Documented data attributes for create order, update order and cancel order from ATG to Manhattan OMS.
• Worked as a single point of contact to integrate with Aisle 411, a vendor providing store maps and aisle location for products in Confidential "R" Us stores.
• Assisted development and testing teams by providing clarifications on front end and back end requirements throughout the project.
• Facilitated meetings to resolve conflicting business and development requirements with different third-party vendors providing various retail functionalities to Confidential "R" Us.
• Used Quality Center for test case management, defect tracking, and defect reporting.
• Prepared Requirement Traceability Matrix document to map the requirements to test cases.
• Involved in executing the test cases manually and did System, Functional, End-to-End, Regression, Integration, Black Box, White/Grey Box testing, Ad-hoc testing, Risk based testing, Usability testing and retesting.
• Involved in defect review, checkpoint and root cause analysis meetings and tracked defects in Quality Center.
• Verified build, release package by logging in to controllers using commands. Prepared Logical Process and Data Models that contained set of diagrams and supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the data elements to analyze and document Business Data Requirements.
• Worked with Scrum Masters (Agile), Product Owners, and Scrum team members to ensure success of Programs, Releases and Sprints.
• Reviewed Business requirements documents and prepared Test Strategy, Test Plan and Involved in Static and Dynamic testing.
• Followed the UML based methods using MS Visio to create Use Case Diagrams, State Chart Diagrams and Sequence Diagrams.
• Detailed understanding of business functionality and preparing the Functionality Test Plan.
• Responsible to conduct walkthrough sessions to get Business Sign off for the FRD.
• Meetings with Developers, Team Leads to help them understand the requirements.
• Interacted with the Testing and Development team to resolve and follow up on development issues.

Environment: MS Office Tools, Windows XP, MS Project, Clear Case, Waterfall, Quality Center, JAVA, Web Services, 50 Key Registers, 4690 IBM Point of Sale OS, Oracle, Teradata, UNIX, Linux.

Confidential, Dublin, California

Business Analyst

Responsibilities:

• Partnered closely with manufacturers and suppliers to maintain up-to-date product information in both our product information management software and ERP system.
• Demonstrated strengths insupply chain planning, demand planning, supply network collaboration, sales and distribution, forecasting,inventory management, material management and transportation planning.
• Worked in doing analysis, design, system setup, configuration, testing and implementation, documentation, training and production support of InforM-WMOSall versions.
• Identified various frequently used modules with in the application as well as the peak user volume for load testing purposes.
• Maintained existing data migration program with occasional upgrades and enhancements.
• Developed hands-on experience on using the STIBO/STEP Systems and JDA, to identify the back-end process development of the Product.
• Design, implement and growStiboSystem's first full service cloud offering on AWS.
• Updated and maintained the project plan, budget spreadsheet, and quality process assurance documentation.
• Support major effort to improve the Warehouse Management System (WMS) capabilities of Supply Chain.
• Responsible for scheduling meetings with users, SME's and stakeholders to identify problems resolve issues and improve the process to ensure a stable and accurate solution.
• Analyze B2C and B2B web properties and create newbusinessplan,businessrequirements, and staffing requirements.
• Maintained records and statistical information for E-Commerce managers, E-Commerce personnel, other departments and outside vendors.
• Prepared Test plans which includes an introduction, various test strategies, test schedules, QA team’s role, test deliverables, etc.
• Developed documentation for POS Systems including Corporate Policies.
• Assisted with the BRD for the POS implementation project.
• Providedtrainingto Supply Chain stakeholders - planners/schedulers/buyers.
• Assist Business in performing User Acceptance Testing
• Reviewed project deliverables for completeness and quality, traceability and compliance with project standards.
• Conducted RAD sessions for the report users, requesters, and the developers.
• Assisted with the BRD for the POS implementation project.
• Performed Requirement Analysis and developed Use Cases, Activity Diagrams using Rational Rose
• Documented all the changes in the initial templates and was responsible for Release Management.
• Used MS Visio to create Flow diagrams and Use Case Diagrams.
• Coordinated with the developer, on day-to-day basis, during the development process.
• Reviewed project deliverables for completeness and quality, traceability and compliance with project standards.
• Gathering, analyzing and documenting the requirements into functional specification document and Use Case documents.
• ManagedEMVdevelopment for both contact and contactless kernels across POS line.
• Elicited requirements using interviews, document analysis, requirements workshops,businessprocess descriptions.
• Conducted JAD sessions, initiated scope and discovery meetings.

Environment: MS Office Suite 2007, Stibo Systems, STEP Tools, MDM-PIM, MS Visio 2007, MS Office Tools, WMS, Windows XP, Controller/Store, 4690 IBM Point of Sale OS, Oracle, Teradata, UNIX, Linux, PuTTY, MS Project, JIRA, SCRUM/AGILE, ClearCase, Business Objects, Waterfall, Quality Center, JAVA, Web Services, 50 Key Registers, iRise, SQL, HTML, XML, Mercury Quality Center 9.0, RUP, UML.