SUMMARY

• 8+ years of experience working as Business Analyst/Product Owner in the domains of Healthcare, Business Services, tRetail & Ecommerce, and Financial industry with significant understanding of business and technical requirement techniques.
• Experience and strong knowledge of carrying out projects through SDLC life cycle following RUP (Rational Unified Process) & Waterfall methodologies.
• Understanding of SDLC in Agile Development environments (Scrum, etc.)
• Outstanding organizational skills including ability to multi - task, prioritize and manage increasingly complex issues.
• Strong work ethic, taking ownership of all duties and responsibilities and meeting management expectations and providing creative solutions.
• Experience in interacting with stakeholders, end-users and Product owner to identify, analyze and validate the business needs by facilitating workshops and meetings and initiating and effectively implementing change management process when required by the business
• Initiated Requirements gathering, analyzing and authoring Use Cases & diagrams, creating business process models, and UML Diagrams using MS Visio and Lucidchart.
• Hands-on experience in technical writing and developing project related documents such as Requirement Specifications, System Specifications and preparing online Help.
• Hands on experience in Administering SalesForce integrations and implementations along with data migration using Apex Data Loader.
• Assisted in setting up Loyalty program Modules and implemented automated campaign triggers for specific customer groups.
• Hands-on experience with Master Data Management on IBM InfoSphere.
• Experience in creating Custom Objects, Tabs, Fields, Formula fields, Validation rules, Reports, Work flows, Approval processes and Process Builder for automated alerts, field updates and Email generation according to the application requirements.
• Excellent understanding of Data services, Data ETL by creating Data Mapping Documents and using SQL query tools and applications.
• Experience in web technologies such as JSON and Rest API’s.
• Experience in working with developers on web-based technologies using .net applications such as HTML, XHTML.
• Extensive experience with Microservices with e-commerce and web application developments.
• Over 5 years of experience in Adobe Analytics.
• Over 3 years of experience in Dynamics 365 ERP and CRM.
• Hands on experience on Jenkins to set up continuous integrations for different code languages.
• Experienced in reviewing and Executing Test Plans, Test cases and Test Scenarios, Test Reports for both manual and automated tests against technical design specifications and functional requirements documentation.
• Extensive experience in running User Acceptance Test (UAT) with stakeholders for Web and Client/Server Applications.
• Deep understanding of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Uncommon ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
• Excellent organizational and interpersonal skills with a strong facility for acquiring new knowledge very rapidly.

TECHNICAL SKILLS

Operating Systems: Windows, Mac OS

Tools: UML, MS Visio, MS VD, Rational Rose, Rational Requisite Pro, HTML,HTML5 Rational ClearCase, Rational ClearQuest, Rational Requirement Concept, SharePoint, Plan ViewMethodologies: RUP, UML, Waterfall. Agile, DevOps

MS Office tools: MS Word, MS Excel, Pages, Numbers, Google Sheets, Google Docs, PowerPoint, Paint, Visio, MS Project.

Database: MS Access, SQL Server 2000Test Tools: Mercury WinRunner, Mercury LoadRunner, Mercury TestDirector, Mercury Quality Centre,QTP

Project Management: MS Project 2000/2002/2003

PROFESSIONAL EXPERIENCE

Confidential, San Ramon, California

Senior Business Analyst

Responsibilities:

• Worked on a project with 1st Source Bank on their consumer products delivery.
• Worked on various salesforce.com standard objects like Accounts, Contacts and leads & loyalty program modules
• Assisted in Designing, Implementing and deploying the Custom objects, Page layouts, Custom tabs, and Components on Salesforce, to suit to the needs of the application
• Worked with the development team to configure the client’s Salesforce backoffice elements such as review application, approve and decline application & set up custom email responses.
• Worked with external application teams to integrate PLAID & NMI for payment transfer and Alloy for customer data verification.
• Developed the roadmap and requirements into a well-organized scrum product backlog, with clear concise user stories in JIRA that guide our development teams.
• Communicated and validated business requirements by creating easy-to-understand data flow diagrams, process models, sample scenarios and aligns them with functional and technical requirements.
• Worked as a part of the project team and acted as a bridge between the client’s technology team by elaborating the requirements
• Elicited and documented both functional and non-functional requirements in-order to Translate stakeholder requirements into tangible deliverables such as functional specifications, use cases, user stories, workflow/process diagrams, data flow/data model diagrams & UML Diagrams
• Extensively used MS Visio for creating business process flows, application service requests and infrastructure service request workflows using (cross functional) swimlane approach.
• Liaised between the client and internal stakeholders to validate, analyze and document the requirements in the form of user stories
• Participated and led in the discovery activities with the client to lay down the requirements.
• Participated in the functional design and solutioning of the complete end to end solution.
• Worked closely with the developers and solution architects to design, create and launch the system.
• Worked closely with the QA team to create test scenarios and review the test cases
• Participated in the sprint grooming sessions and sprint reviews both internally and with the customer
• Developed and Implemented Requirements Traceability Matrix Project Status reports, Issue /defect matrix, UAT test plans and User Training documents and videos.

Confidential, Minneapolis - MN

Sr. Business Analyst

Responsibilities:

• Worked on the TD & Chase bank check marketplace and Microsoft Business Check Storefront.
• Created detailed business requirements, following agile methodology converted them to user stories, added acceptance criteria with given, when, then scenarios.
• Played a major role as a part of the marketing team to collaborate with banks, dealers and end users on the legacy site about the change and verbiage work on the new sites including the redirect pages.
• Designed and assisted in developing complex data migration processes for the data warehouse and worked on enhancing the order streaming by 60%
• Worked heavily on SQL Server database to extract data and performed root cause Analysis.
• Scheduled and facilitated the daily scrum calls, spring planning, backlog grooming sessions, JAD session, spring review and bug review sessions.
• Maintained 3 projects and worked on 4 different websites at the same time. Worked closely with the developers on web based applications using .net technologies.
• Developed and Implemented Requirements Traceability Matrix Project Status reports, Issue /defect matrix & UAT test plans.
• Produced prototypes (wireframe and storyboard), which reduced documentation efforts.
• Performed GAP analysis to compare the existing system with the proposed system, documented business vision & new requirements, and analyzed the shortcomings of the existing system and evaluated the benefits of the new system on V-2 Platform.
• Worked at ATG Software (B2C, B2B, Scenarios, BCC.)
• Created Process Flow diagrams, use case diagrams UML using MS-Visio.
• Involved in performing Feasibility, Adaptability and Risk Analysis to identify the business critical and high risk areas of the application.
• Actively involved in writing the API contract between the Chase storefront to make API calls for shipping address validation with AVS systems and pull order history from various order channels.
• Closely interacted with database designers and architects to understand the existing database structure and data models needed to support the new data system.
• Ensured compliance with security policies through profiles, roles, and permission sets for adding additional users into the MSBC site.

Environment: Agile, Jira, SQL Server, Linux, JavaScript, HTML5, XML, MS Visio, PL SQL Developer.

Confidential, Houston, TX

Business Analyst

Responsibilities:

• Performed GAP analysis to compare the existing system with the proposed system, documented new requirements and analyzed the shortcomings of the existing branch portal system and evaluated the benefits of the new system.
• Communicated and validated business requirements by creating easy-to-understand data flow diagrams, process models, sample scenarios and aligns them with functional and technical requirements.
• Facilitated requirement workshop sessions with business users and development teams to drive out detailed business requirements.
• Elicited and documented both functional and non-functional requirements in-order to Translate stakeholder requirements into tangible deliverables such as functional specifications, use cases, user stories, workflow/process diagrams, data flow/data model diagrams & UML Diagrams
• Extensively used MS Visio for creating business process flows, application service requests and infrastructure service request workflows using (cross functional) swimlane approach.
• Worked closely with the User Experience Group, Software Engineering and Quality Assurance teams to design, create and launch software solutions that meet employees' need to provide exceptional customer service along with accurate information
• Worked in Microservices style format for various integration required in the project.
• Created Business Process Modeling Notation for loan application process in personal/auto/Mortgage by identifying the current interest rates, requirements for credit score to qualify for the loan application.
• Worked with teams to integrate the application with credit bureaus for consumer and commercial loan reporting.
• Developed and Implemented Requirements Traceability Matrix Project Status reports, Issue /defect matrix, UAT test plans and User Training documents and videos.
• Assisted in integrating the system with the bank’s database, setting up automated marketing and campaign triggers based on current customer groups through loyalty program modules.
• Worked heavily on SQL Server database to extract data and performed root cause Analysis.
• Involved in performing Feasibility, Adaptability and Risk Analysis to identify the business critical and high risk areas of the application.
• Identified and documented issues and risks, their description, their impact and provided recommendations to develop the application to meet the user requirement.
• Ensure compliance with security policies through profiles, roles, and permission sets.
• Prepared sign off forms for functional specification migration technical specification test plan and user acceptance.

Environment: Agile, Jira, SQL Server, Linux, JavaScript, HTML5, XML, MS Visio, PL SQL Developer. IOS, Android Mobile, Dynamics 365

Confidential, Fort Worth, TX

Agile Business Analyst

Responsibilities:

• Work with Marketing and Ecommerce partners, architecture, engineering and analytics teams to develop the technology roadmap for Marketing and Ecommerce cross-functional programs.
• Worked on various salesforce.com standard objects like Accounts, Contacts and leads & loyalty program modules.
• Migrated data from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Performed various Data Migration activities like Insert, Update, Upsert, Delete and Export using Apex Data Loader by writing SOQL queries.
• Served as a liaison between the business community and the rest of the IT organization to provide product and user experience solutions to meet the business needs.
• Translated the roadmap and requirements into a well-organized scrum product backlog, with clear concise user stories in Rally that guide our development teams.
• Develop requirements, functional specifications or Epic/user stories, process definition and refinement and UAT strategy maintained in SharePoint.
• Produced prototypes (wireframe and storyboard), which reduced documentation efforts and decreased the gap between clients.
• Served as subject matter expert and work with product and engineering peers to design, prioritize and implement the UI (User Interface) for enhancement of the E-commerce website . Worked closely with the dev teams to design the Web Services for the Order intake process from the website of Confidential .
• Use customer & market research, customer and user feedback, customer usage and competitive analysis to identify new product opportunities and enhancements.
• Present and clearly articulate product strategy to the product development team and to company leadership
• Responsible for the integrations/feeds, upgrades and enhancements of the Marketing Customer Data warehouse (Teradata warehouse). Partner with the downstream vendors like Adobe Analytics, Experian, and Market Share to perform impact analysis for any data feed that was used for customer analytics.
• Managed the change requests and requirements throughout the Project life cycle (PLC) - Initiation, Planning, Execution, Control and Closure.
• Assisted in sun setting the automated customer trigger responses after moving the data, cleared all the caches and made sure that the data was completely transferred before the decommission.
• Coordinate post-launch activities to validate that the product works as designed and that operational processes dependent on the feature successfully complete acceptance testing.
• Performed unit testing, integration testing, bulk testing, staging and User Acceptance Test in full copy Sandbox.

Environment: SalesForce.com platform, Marketo, Agile, Pages, Data Loader, Data migration, HTML, Security Controls, Sandbox data loading, SQL Server, Linux, JavaScript, HTML5, XML, MS Visio, PL SQL Developer. IOS, Android Mobile

Confidential, Bloomington, Illinois

Business Analyst

Responsibilities:

• Planned and conducted requirements elicitation meetings with the business to collect functional and non- functional requirements relating to business’s SalesForce technology enhancement and initiatives
• Assisted in Designing, Implementing and deploying the Custom objects, Page layouts, Custom tabs, and Components, to suit to the needs of the application
• Assisted in SalesForce implementation using Account/ contact, Opportunity, Case, Activity, Interaction Log, Email/ Mass Email, Reports and Dashboards.
• Assisted in Developing and Customizing SalesForce.com application based on the user needs.
• Dealt with offshore teams for the entire project advancements.
• Implemented and used the User Integration for the transfer of data from other resources to the SalesForce using the REST API.
• Assisted in creating workflow rules and defined related tasks, email alerts and field updates.
• Identify and document customizations to the Applications in the form of a use case document, add or update user story backlog consisting of themes, epics and user Stories.
• Identified all necessary Business and System Use Cases from requirements, created UML diagrams including Activity Diagrams, and Sequence Diagrams, etc.
• Managed Requirement Traceability in ADO to ensure test cases are traceable to requirement specifications.
• Assisted in development of User Training materials for the upgraded version of the existing system technology and process improvements.
• Involved in JAD sessions for resolving issues involving data processing, user interface and downstream systems interactions.
• Expertise in a broad range of business analysis tools such MS Excel, MS Access, MS PowerPoint, MS Share point, ADO, Confluence, JIRA, and MS Visio.
• Reviewed and assisted the design team in coming up with UI Screen Mockups and Wireframes for the proposed new UI prototype.
• Assisted QA team in developing test plan, test cases, test scripts and performed various types of testing - functional testing, Progression testing, system testing, load testing, smoke testing, and regression testing.

Environment: SalesForce.com platform, Agile, Pages, Data Loader, Data migration, HTML, JavaScript, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Marketo configuration and customization, Security Controls, Sandbox data loading

Confidential, Chicago, Illinois

Product Owner

Responsibilities:

• Responsible for interacting with client for requirements gathering, analyzing requirements, and creating detailed specifications
• Worked for a project to customize and integrate a Business Process Management (BPM) solution.
• Observed the compliance of the requirements with federal and state government regulations Medicaid, Medicare, and accreditation body requirements.
• Profound understanding of insurance policy like HMO & PPO, also did an intensive research and experience with EDI transaction codes such as 834/837-Benefit enrollment and claim submission.
• Actively involved in understanding EDI transactions using the new HIPAA 5010 version and ICD -10 codes and analyzing HIPAA compliance and EDI transactions.
• Monitored workflow with IBM Clear quest
• Researched EDI enrollment and claim processing data to determine root causes of data errors.
• Developed and executed SQL queries on claim records to validate reporting data.
• Experience in maintaining and managing FHIR standards for exchanging electronic health records(EHR)through specific API’s
• Met with various HMO, PPO, Medicaid/Medicare, and Tricare / Champus Representatives discussing benefits of contracts on behalf of facilities or appeals from denials and compliance issues.
• Created and transformed business requirements into functional requirements and designed business models using UML diagrams such as use case sequence activity diagrams.
• Conducted many informal sessions to develop an architectural solution to confirm that the application meets the business requirements, resolved open issues and handled change management requests.
• Participated in the bug review meetings, updated requirement documents as per business user feedback and change in functionality of the application.
• Performed User Acceptance testing and documented details specifications.