SUMMARY

• Overall, 8+ years of professional experience in the Information Technology Industry with expertise in areas of as a Business Analyst and Business System Analyst.
• Comprehensive knowledge ofin all phases of SDLC like Requirement Analysis, Implementation and Maintenance and Good experience with Agile/Scrum and Waterfall.
• Worked in proximity with Business Users, Project Stakeholders, Subject Matter Experts (SMEs) and staff to understand high level business requirements and minute level specifications for new applications, and to modify existing applications
• Expertise in Requirement Analysis, Business Reviews, Systems Reviews, Usability Reviews, Requirements/Change Management, Impact Analysis, Gap Analysis
• Excellent skills to create Business Requirements Document (BRD), Functional Specifications Document (FSD), Nonfunctional Requirements Document and Use Cases Specifications
• Strong Business Process Modeling using UML (Use Cases, Sequence Diagrams, Activity Diagrams, etc.)
• Strong understanding of Business Process Management, Business Process Reengineering (BPR), and Business Process Improvement (BPI)
• Possess the expert level of understanding of WSDL, WADL, and XML documents for Web Services. Performed manual and automation testing of Webservices, API Testing using SoapUI for SOAP, REST, HTTP. Used Rest Assured for automation testing of Webservices.
• Experience in conducting Joint Application Development (JAD) and Joint Requirement Planning
• Experience in writing SQL queries, functions, and procedures using various SQL editors
• Strong Experience in creating and executing test plans for Functional, Regression, Smoke, and UAT
• Involved in HIPAA EDI X12 transactions 837 (Claim for Institutional, Professional and Dental Claims), 835 (Claim Payment) (Claim status), 834 (Enrollment), 270/271 (Member eligibility). v Used HIPAA guidelines and regulations to keep track of Healthcare transactions like Eligibility Request/ Response, Request and Response for Claims Status, Prior Authorization, Claims Vision and Claims Payment.
• Performed Cross browser testing for different browsers like Firefox, Chrome and operating systems like Windows, Linux, and Mac using TestNG, Java, and Selenium, Protractor and Typescript.
• Quality Assurance (QA) experience with developing and reviewing test plans, test scripts, test requirements, test cases, test reports, and using defect tracking tool to address bugs/issues as required by the project
• Expert in tracking and managing requirements through Requirement Traceability Matrices (RTM)
• Strong presentation and training skills with the ability to tailor presentations towards different functional areas of business, creating user guides and training manuals
• Participated in Sprint Planning and Sprint review meetings for finalizing the Sprint Backlogs and Verifying the sprint outputs respectively
• Created different artifacts such as Business Requirements Documents (BRD), Use cases, Functional Requirement Specifications (FRS) and Traceability Matrix & Reports, Test plan and Test cases
• Good experience in OOPs using Core Java and extensively used classes, objects, data structures, Inheritance, Polymorphism, Exception Handling, Packages, Collections and much more.
• Hands on experience with conducting Daily Scrum Meeting, PI Planning, Sprint Planning, Backlog Grooming,User Story Managementand Conducting Demo’s to the End Users
• Pursing INS and CCBA certifications
• Experience in coordinating and working with onshore and offshore teams.
• Extensive experience in creating Screen Mock up, prototyping, Risk Analysis, User acceptance Testing (UAT), Post Production Validation (PPV) and demos for the users.
• High aptitude with tools such as Visio, Excel, Word, PowerPoint

TECHNICAL SKILLS

Databases: SQL Server 2005/2000, MY SQL

IT Project Management: Jira and Azure DevOps

Software Packages: Microsoft Office Suite, Microsoft SharePoint

Communication Skills: Both verbal and written skills, effective at making presentations and communicating design concepts to team members.

SOAP/API Tools: SOAP UI, Rest API

Methodologies: Scrum Agile & Waterfall

Operating System: Windows, Linux, Unix, Ubuntu

Domain Experience: Health Case and Retail

Defect Tracking Tools: Jira, Rally&Rational Clear Quest

PROFESSIONAL EXPERIENCE

Confidential, GA

Business Analyst

Responsibilities:

• Partner with business users to gather and document requirements for new functionality via Interviews, Workshops, Shadowing, Prototyping, UI Mockups
• Assist other business analysts in performing Feasibility and Complexity Analysis to identify technically feasible functionalities and determine the level of effort (LOE)
• Drive JAD sessions to design solutions that meet customer needs
• Collaborated with Product Owners to write up and prioritize customer - centric documents like User Stories for Product Backlogs
• Prepare and document Sprint Backlogs to identify and monitor the activities performed in the time boxes
• Experienced in Web development using Java Scripting, HTML, CSS built all the login pages of the Hospital Management system.
• Provide detailed User Interface Document to the development and testing team for a clear understanding of the system
• Serve as a liaison between the Business and Technology Department. Enhanced communication lines between executives, managers, and peers
• Gather requirements for the integration of the supply chain system
• Prepare documentation for various stakeholders: Test cases (Regression, UAT), Training guides, User Manual
• Well versed with current healthcare industry standards such as CMS, MMA, HL-7, ICD9, ICD10, HIPAA 4010/ 5010 EDI X12 standard Transaction sets (835, 834, 837(P, I, D), 820, 270/271 and 276/277) EOB, COB etc.
• Domain Skills HIPAA 4010/ 5010, CMS, MMA, HL-7, ICD9, ICD10, EDI X12 standard Transaction sets(834, 835, 820, 837(P, I, D), 270/271 and 276/277) HHS, EOB, COB,HMO, PPO, Medicaid and Medicare.
• Assist the SCRUM Master in facilitating daily SCRUM meetings, Sprint Planning, Review and Retrospective meetings
• Create Burn-down Charts to monitor the completion of work within the time-boxes
• Participate in Daily Standup meetings and worked with the team in resolving issues that could potentially cause delays in the sprint completion
• Formulate test case scenarios from the user stories
• Assist senior BAs in functional testing and UAT to ensure the newly developed product delivers value to customer/end-user and a great user experience
• Participated in changes for system design, methods, procedures, policies and workflows affecting Medicare/Medicaid claims processing in compliance with government compliant processes like HIPAA/ EDI formats and accredited standards ANSI.
• Made extensive use of SQL queries for the arrangement of customer data
• Conduct training sessions and updated Product Manual upon successful delivery of each sprint
• Resolve issues reported by business post-Production

Confidential, NJ

Business Analyst

Responsibilities:

• Single point of contact for liaison between Subject Matter Experts, Technologists, and Customers throughout the project lifecycle
• Interact with project stakeholders to elicit, analyze, and document project requirements
• Analyse and prepare the ‘as-is’ workflow scenarios and the ‘to-be’ business processes
• Identify business areas for process improvement and software enhancements
• Design business flows and business process integration flows using MS Visio
• Worked closely with SME & Training Leads to ensure new system is transitioned successfully to business people
• Create/maintain common functional library and object repository for automation (web/mobile) framework.
• Attend daily standups, groom user stores, sprint planning, retro meetings and backlog refinement meetings.
• Prioritize the Backlog according to client business value after discussion with business stakeholders.
• Provide functional guidance to the technical team during coding phase to ensure correct technical and functional flow.
• Ensure the documents meet the quality standards by concentrating on versioning and Peer Reviews
• Assist in the preparation of user and system test plans
• Design test scripts and deliver Modification Testing, System Testing, and User Acceptance Testing
• Design and Test Web services using SOAPUI & POSTMAN
• Working on FICAM automation through Protractor and Webdriver IO.
• Review SQL queries/database viewsand assist in Data Migration, Installation, and Post Installation Activities
• Prepare user documentation and training material that describes the new capabilities to the system user
• Aid in Postproduction support by triaging and resolving/proposing solutions
• Provide estimates, risks, workarounds, and solutionson Change Requests for better Project Management
• Estimate time required to deliver project artifacts and report progress towards delivery goals throughout the project
• Assist the SCRUM Master in facilitating daily SCRUM meetings, Sprint Planning, Review and Retrospective meetings

Confidential, GA

Business Analyst

Responsibilities:

• Conducted Joint Application Development Sessions and gathered Software Requirements.
• Developed Data Flow, Workflow, Process Flow and Entity Relationship Diagrams in MS Visio, and analyzed them.
• Documented System Specifications Document and helped in Integration and Regression Testing along with testers.
• Identified and involved all key Stakeholders, Contributors, Business, Operations and Technical Resources.
• Prepared interview questionnaires for the clients to gather requirements.
• Documented Business Processes as well as Business Rules.
• Provided key input in working with Users in defining project and system requirements.
• Wrote Integration Requirements Document for common processes, functionality, and business rules between multiple applications.
• Analyzing User and Functional Requirements to point out gaps between used SQL Queries to extract the data from the database.
• Collaborated with Quality Assurance Analysts to track defects.
• Helped in executing SQL Queries and documented them as part of validating the Business Object Reports and for testing purposes.
• Responsible for authoring the Functional Specifications Document, Data Architecture Designs for setting up customized receipt management and revenue adjustment modules.
• Worked with UAT Team and Managers during requirement enhancement sessions

Confidential, GA

Business Analyst

Responsibilities:

• Analyzed and documented Business Requirements Document, Functional Specifications Document and System Requirements Document using UML Methodologies.
• Conducted Joint Application Development Sessions with Business Units and Stakeholders to define project scope and deliverables.
• Created Process Flow Diagrams, Use Case Diagrams, Class Diagrams, and Interaction Diagrams using MS Visio and Rational Rose.
• Reviewed the Defects entered by QA Team and prioritized the defects and assigned them to the Development Team.
• Prepared UAT Process and UAT Test Document including step-by step process for UAT as well as all the tests that would cover all requirements.
• Created Class Diagrams and ER Diagrams. Used SQL Queries to filter data within the Oracle database.
• Logged defects into HP Quality Center while doing Functional Testing and followed through the process until the defects were closed.
• Conducted GAP Analysis between the existing projects and the proposed project to map the systems and evaluate their utility toward the new project.
• Used Requisite Pro for the Requirement Documents Preparation and Prepared Business Process Models including modeling of all the activities of the business from the conceptual to procedural level