SUMMARY

• A senior consultant with extensive 10 years’ experience in Business analysts, Scrum master, Risk Compliance, and project management with Extensive experience in designing, developing, and implementing innovative business process modeling through collaboration and system application solutions using SDLC agile/safe methodology.

• 10 years Enterprise Business analyst professional with strong verbal and written communication skills & solid analytical skills using Agile (scrum / Kanban) technique in a SDLC environment.
• 10 years’ experience creating Business Required Documents (BRD), writing user story, meeting coordination & creating dashboard/graphical reports.
• 10 years' experience using Jira, service now, Splunk, SharePoint, salesforce, testing (UAT), migration, Visio, AWS, troubleshooting incidents and Office 365.
• 10 years' experience working & collaborating within cross functional teams from Level 1 - 3 (ITSM).
• Good communicator with the ability to build strong relationships with clients and team members.
• Highly motivated, Fast learner detailed oriented, and dynamic leader, problem solver that thrives in a challenging, fast-paced working environment.

PROFESSIONAL EXPERIENCE

Confidential

Sr BA Scrum

Responsibilities:

• Subject matter expert and point of contact for multiple applications (60)
• Lead and Drive daily/weekly scrum ceremonies with different stakeholders (Developers, engineers, product/application owners, & project managers etc.)
• Write, gather, and document Epic, features, stories& requirement Gathering on Servicer now/Archer.
• Designing and enhancing monitoring and system alert driving metrics for different applications dynamics, solar winds and Splunk.
• Perform UAT on applications including test planning, test execution, management defect remediations and documentation of test results validate enhancements or bug/defect fixes prior to promoting changes to production.
• Constantly determined and translated the business requirement into solution by defining comprehensive stories for system and process enhancement changes.
• Partnering with Product Management and key stakeholders to foster innovation by translating rough business requirements into tangible, easy to understand user stories.
• Responsible for scheduling and leading meetings to provide architectural solutions & preliminary design, analysis, planning, implementation, and operations of the application.
• Create weekly dashboard reports using Excel, Tableau, word, PowerPoint compiling production issue trends (Incidents) to drive continuous improvement and drive down re-occurring incidents.
• Developed user training documentation & updated the knowledge base articles (KB) to improve support.
• Coordinated and scheduled KT (Knowledge transfer) sessions to teams and support groups for efficient transition.
• Work with multiple ETO teams and vendors to troubleshoot issues from 3rd party vendor & offshore teams.
• Create ad hoc reports, coordinate backlogs grooming using JIRA & Kanban board to enable a more streamlined business process.

Confidential

BA. Scrum Master

Responsibilities:

• Subject matter expert and point of contact for multiple applications (50)
• Lead and Drive daily/weekly scrum ceremonies with different stakeholders (Developers, engineers, product/application owners, IT Managers & project managers etc.)
• Write, gather, and document Epic, features, stories& requirement Gathering on Archer & ServiceNow.
• Designing and enhancing monitoring and system alert driving metrics for different applications dynamics, solar winds and Splunk.
• Assisting in quality assurance and user acceptance testing by writing test scripts, executing test cases, and documenting defects (e.g., test case development; active participation and oral communication through defect triaging, use of application lifecycle management tools through code promotion).
• Collaborating with business and technology departments to define, develop and document business requirements to ensure clients’ needs are captured and delivered (e.g., use case-based Business Requirements Documents with evidence demonstrating competence writing unique, code-able, testable business requirements, user stories Requirements Traceability Matrix.
• Working closely with Developers, Quality Assurance Analysts, Architects, Business Partners, and other Technology teams to ensure requirements/designs are completed.
• Developing and maintain business context diagrams (e.g., business data flows, process flows) to analyze/confirm the definition of project requirements.

Confidential

BA. Scrum Master

Responsibilities:

• Subject matter expert and point of contact for multiple applications (30)
• Lead and Drive daily/weekly scrum ceremonies with different stakeholders (Developers, engineers, product/application owners, IT Managers & project managers etc.)
• Write, gather, and document Epic, features, stories& requirement Gathering on Jira.
• Designing and enhancing monitoring and system alert driving metrics for different applications dynamics, solar winds and Splunk.
• Identifying capability gaps between current state and desired state of the utilization management solution (e.g., system capacity, emerging technologies).
• Learning and understand the backend of the utilization management solution and assist with basic configuration.
• Conducting research studies that may include collecting, analyzing, trending, and presenting data and recommendations to management.
• Identifying opportunities to engage external resources to provide solutions and contribute to the development of supporting documentation to facilitate appropriate vendor identification and selection (e.g., RFPs, RFIs, Statements of Work & contractual obligations).
• Performing minor project management duties including meeting minutes, technical documentation, project schedule adherence, and presentations to client leadership.
• Conducted business process analysis and requirements gathering sessions with developers/stakeholders.
• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
• Engaged closely with different support team on areas of improvement and set metrics to increase accuracy, completeness and/or consistency and implement solutions in process, policy, and overall operations.

Confidential

BA/Scrum master/IT Risk Compliance

Responsibilities:

• Subject matter expert and point of contact for multiple applications (40)
• Lead and Drive daily/weekly scrum ceremonies with different stakeholders (Developers, engineers, product/application owners, & project managers etc.)
• Write, gather, and document Epic, features, stories& requirement Gathering on Jira.
• Designing and enhancing monitoring and system alert driving metrics for different applications dynamics, solar winds and Splunk.
• Conducted IT business reviews and tested operational controls used in analyzing business processes against regulatory requirements across various lines of business.
• Advised and assisted in development and implementation of IT compliance standards, regulations, guidelines, policies, and business tools across commercial line of business of operations.
• Ensured business adherence to compliance regulations by identifying gaps in business processes, recommending remediation, monitoring line of business compliance, and working collaboratively with the Commercial, Retail and Card lines of business in identifying opportunities to reduce risks, strengthen controls and improve business performance.
• Engaged in controls risk assessments across business processes including risk and gap identification, risk identification, evaluation, development, control matrix and design.
• Performed testing for operational effectiveness and ensure key controls are compliance to test strategies/approach.
• Conducted risk evaluation by examining related risk, key controls and developing appropriate audit measures to test control identified.
• Solely responsible for identifying risks, controls, root cause analysis, process improvement and engaging with the business units assigned to assist with process mapping, Risk control self-assessment, Transactional testing, issue management, control testing and Risk Assessment reporting.