SUMMARY

• 8+ years of experience as a Business Systems Analyst with solid understanding of business process analysis in Retail, E - commerce, Supply Chain and Logistics and Sales Business Channels with experience in B2B, B2C and Ecommerce portals web application developments.
• Experience with ATG Software (B2C, B2B, Scenarios, BCC,Merchandising, CSC).
• Effectively use technology that includes SAP, MS Project, Oracle, MS SQL, ERP, and Value Stream Mapping.
• Experience in managing Microsoft Dynamics ERP implementation for a global manufacturing and distribution company.
• Expertise in different WCS store Models (B2B, B2C, Supply Chain and Demand Chain) model.
• Extensive experience in analyzing and requirements gathering and writing system functional specifications including use cases.
• Experience with both functional and technical aspects of project design and implementation in Warehouse Management System (WMS/PkMS).
• Experienced in working with Order Management system products (IBM Sterling OMS & WMS Manhattan).
• Expertise with ATG Commerce framework (Pricing, promotion, catalog and checkout).
• Knowledge of several AWS services including EC2, VPC, S3, RDS, Kinesis, Auto scaling configurations.
• Experience working on Merchandising, Point of Sale (POS) Systems, Ecommerce and Supply chain systems.
• Extensive experience with Agile Methodology with trainings in SAFe (Scaled Agile Framework) and Distributed Agile.
• Experience with NetSuite ERP, CRM, Web Presence/E-Commerce, On-demand, Cloud Computing, SaaS, ASP, and Oracle Cloud Solutions.
• Experience in working with various E-commerce modules for electronic funds transfer, supply chain management, Internet marketing, online transaction processing, electronic data interchange (EDI), inventory management systems, and automated data collection systems. Conducted tech reviews for various modules for the team.
• Extensive knowledge of Salesforce.com implementation cycle in Sales, Marketing, Service and support modules.
• Experience in Implementation of Power BI Desktop for sharing dashboards and refreshing data from Microsoft Dynamics 365 (online), sales, marketing, and service personnel in your organization have a Power full new way to work with Dynamics 365 data.
• Experienced in SQL, Access, Excel, Adobe Digital Marketing Suit, and internally developed business data and marketing tools. Also experienced in UX design & testing, eCommerce web production.
• Experience in IBM WebSphere Commerce Server with expertise in Requirement Analysis, Design, Development, Testing, Maintenance and Troubleshooting of high transactioneCommerceapplications.
• Extensive experience in conducting Market Research, Feasibility Studies, Data Analysis, Data Mapping, Data Profiling, Gap Analyses, Risk Identification, Risk Assessment, Risks Analyses, and Risk management.
• Expertise in UML (class diagrams, object diagrams, GAP Analysis, use case diagrams, state diagrams, sequence diagrams, activity diagrams, and collaboration diagrams) as a data analysis methodology for application functionality designs using IBM's Rational Rose.
• Expertise in Agile/Scrum methodology (user story, product backlog, risk prioritization, sprint planning, poker sessions, product backlog grooming, daily stand ups, sprint retrospective, sprint demo)
• Expert level knowledge in all aspects of analytics/data warehousing solutions (Database issues, Data modeling, Data mapping, ETL, data migration and reporting solutions)
• Experience with various tools for planning, tracking and managing projects and requirements using Atlassian JIRA, Rally (CA Agile Central), MS SharePoint server and MS Project Professional.
• Expertise in broad range of technologies, including business process tools such as Microsoft Project, Primavera, Promodel, MS Excel, MS Access, MS Visio, technical assessment tools, MicroStrategy Data Warehouse Data Modeling and Design.
• Extensively interacted with the QA Team to help them execute various Test plans (GUI, Functionality test, system test, integration test, defining Test Cases, POC,) and facilitated UATs.
• Effective in executing multiple tasks and assignments ahead of schedule. Created and maintained effective budgets.

PROFESSIONAL EXPERIENCE

Confidential - New York, NY

Sr. Business Systems Analyst

Responsibilities:

• Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs. Negotiates agreements and commitments by facilitating communication between business unit(s) and IT from initial requirements to final implementation. Educates the IT organization on the direction of the business.
• Responsible for planning, implementation, and reporting on test aspects of Point-of-Sale software products-project.
• Gathered requirements for Order management, Warehouse management system (WMS), Ecommerce B2Cand B2B portals.
• Responsible for conducting detailed analysis Google Analytics and making actionable recommendations based on the data.
• Primarily responsible for End-to-end integration of Merchandising systems (ORMS) with the Warehouse Management systems (ORDM and PKMS), Direct to Customer systems (CWD), Allocation Systems (SIMS), Point of Sale (POS).
• Analyzing business requirements and map they with out-of-the box features of WebSphere comments and ensure that customizations are performed only when such functionality is not offered by WCS.
• Participated in enterprise-wide training required by the transition fromSAPto Quantum Control in Procurement, Logistics, and Operations.
• Validating new platform for Sterling OMS by executing End to End test cases in integrated environment.
• Created pricing models and cost estimations for loose-leafteaproducts (in a parallel project).
• Developed documentation for POS Systems including Corporate Policies.
• Worked on Trade Life Cycle as well as the Order Management System Sterling OMS.
• Created 400+ data quality validation rules across differentSAPERPmodules and differentbusinessprocess like Quote-To-Cash, Procure-To-Pay, etc.
• Involved in integration solutions between AEM, AWS (Lambda, S3, API Gateway and Cloud Formation) and Superfast (Social) Platforms.
• Responsible to initiate the RSP Services Test Automation process using SoapUI.
• Worked on architecting reports, interfaces, customizations, and extensions for Oracle EBS applications and Oracle Retail (Retek) for all Order to Cash processes.
• Involved in implementation for Oracle EBS Human Capital Management (HCM).
• Gathered and defined data extraction, transformation, and loading (ETL) requirements.
• Helps to establish Omni-channel measurement at the customer level for new CRM tool and mobile marketing beacons to connect in store behaviors to online users.
• Worked as BA in testing Billing and Sterling OMS and also in validation of the converted data from conversion legacy billing system into Amdocs.
• Created various Reports and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
• Used Jira/Confluence to track and delegate defects on the current system.
• Responsible for gathering business requirements and working with project managers to prepare BRD (Business requirements documents) and FRD (functional requirement documents) as well as close interactions with clients and the development teams as part of multiple mobile apps projects.
• Worked with business stakeholders and development team to elicit and document requirements for guest checkout functionality and later assisted QA team to successfully introduce guest checkout orders via desktop and mobile platforms.
• Prepared user training manual for merchandising team on managing commerce assets.
• Responsible for second level operational support of Oracle SIM end-users’ stores and Store Operations RMS and Supply Chain end-users located at the central office.
• Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data.
• Created Sales, Item interfaces between RMS,POSand Essbase (a multi-dimensional database and reporting tool).
• Performed ERP Application testing of configurations and customizations.
• Creation of Features and User Stories for the DBT (Define, Build & Test) teams in Agile SAFe implementation
• Involved in the support for a major effort to improve the Warehouse Management System (WMS) capabilities of supply chain.
• Analyzed the most effective way of payment to suppliers as well as cash returns to customers with ERP software to save time and expense.
• Worked with the system design and configuration of Oracle EBS Supply Chain Management Application.
• Developed Requirements Traceability Matrix (RTM) using Rational RequisitePro to trace each software requirement.
• Involved in Customer Relationship Management (CRM) as well as Vendor Selection and Management Process.
• Designed business processes and data flows between Microsoft Dynamics 365 ERP applications and other applications, such as back office and ERP applications.
• Mapped GL, AP, OM tables from the legacy systems to map the client business process (to Migrate the legacy Customization in R12).
• Defined and documented the strategic vision and phased roadmap for an Application Lifecycle Management (ALM) framework designed to provide a foundation for the introduction of a Scaled Agile Framework supported by Microsoft Team Foundation Server.
• Performed gap analysis, risk analysis and conducted brainstorming sessions to elicit those gaps and come up with strategies.
• Customized Page Layouts for Salesforce.com Standard and Custom objects.
• Made sure thepaymentapplication developed was secured in accordance with the PCI DSS
• Held responsibility for creating business flow diagrams and charts for E-commerce using MS Visio
• Created the transition rules as per the defect workflow, Creating and generating reports, creating the Business views, Creating the workflows in HP ALM.
• Assist technical team to test interface for inventory movements withSAPand other legacy systems.
• Exposed to Agile methodology. Captured and managed the user stories and requirements in to JIRA. Categorized and tracked by the sprint cycle, project and portfolio.
• Identifiedbusinessrules, created detailed requirement documents and conducted User Acceptance Testing (UAT).
• Manage standard business process, including Inventory Control, Merchandise Planning, Pricing and Invoicing and Transportation Management Process.
• Prepared UAT Materials, including the UAT Process, UAT Test document which would include step-by step process for UAT as well as all the tests that would cover all requirements.
• Interacted with the users and logged any defects, enhancements from the UAT.
• Integration of merchandising systems with Warehouse Management Systems.
• Participated in server deployment on Cloud, (EB) Optimization / cost reduction of Amazon AWS services.
• Organize requirements into high level Use Cases and low-level Use Case specifications and modelling them into UC, Activity and Sequence Diagrams using MS Visio.

Confidential - Chesterfield, MO

Business Systems Analyst

Responsibilities:

• Interfaced with the client as part of the Requirements Engineering team to finalize the project scope.
• Collaborated with the SAP implementation team to correctly define the requirements and ensure they tie to the correct process areas.
• Utilize SAP Success Factory to maintain annual performance evaluation and goal achievements.
• Facilitated JAD Sessions and gathered Business Requirements.
• Used IBM Websphere for Mobile application in giving seamless shopping experience to guest in selecting products, shopping cart, check out, bill payments modes.
• Worked with the business and WMS vendors to determine the most efficient setup of the WMS application in order to run the distribution facilities effectively.
• Involved in the creation of design document as per the client requirement along with unit test case document based on WCS implementation.
• Involved in developing and implementing reports to support the ERP Application.
• Coordinated the requirements capture sessions with the project manager and successfully implemented major modules of RSP.
• Involved in implementing solutions across order processing and fulfillment, sales audit, merchandising, revenue recognition, invoicing, customer maintenance, collections, and cash management using Oracle EBS and Oracle Retail (Retek).
• Assisted with the BRD for the POS implementation project. Managed changes to the POS system
• Documented omni channel requirements for OMS in collaboration with business stakeholders including logistics and supply chain management teams and with Manhattan OMS development team to successfully rollout BOPUS and BOSTS orders.
• Analyzed daily user SAPMM tickets, resolve their issues and document solutions.
• Created Standard Operating Procedures (SOPs) for use of the ERP System (NetSuite) sales ordering process, logistics and inventory management, RMAs & support call logging.
• Used JIRA for User Story requirements management throughout the Agile Sprints and development life cycle.
• Involved in implementing Salesforce Development Cycle covering Sales Cloud, Service Cloud, Chatter & App-exchange applications.
• Responsible for creating the test scripts and testing the integration between the OMS, Manhattan WMS and Material Handling Equipment.
• Helped in configuringNetSuiteout of box functionality and developing screens and flows inNetSuite to fulfill the requirements of the stakeholders.
• Worked with ETL team to create source to target mappings.
• Worked on AWS Elastic Beanstalk to deploy, monitor, and scale an application.
• Worked on Websphere Application server (WAS) to test and validate the functionality of new version against the applications.
• Used Order Integration - for which WCS was generating XML messages to sterling.
• Analyzed current "AS-IS"business processes for potential business process changes as a result ofSAP
• Established average cost methodology utilizing Net Suite including inventory valuation and accurate reporting.
• Involved in planning & design phases of implementation of R12 for Inventory, Purchasing & Order Management Modules.
• Assisted the PM in developing Use Cases and project plans and also managed changes to the scope of the project.
• Functioned as the primary liaison between the businessline, operations, and the technical areas throughout the project life cycle.
• Migrated data between different heterogeneous sources such as flat file, Excel and SQL Server using SSIS and Bulk Insert.
• Performed Oracle EBS Functionality Testing of business requirements for Quality Assurance purpose.
• Effectively managed live eCommerce clients of mid-sized B2B and B2C eCommerce websites integrated with the company's existing ERP software and Shipping Software in a Content Managed System (CMS)
• Helped in designing new Web Content Management Repository by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.
• Prepared reports on analyses, findings, and project progress, and presented results to management and customer personnel for E-Commerce applications.
• Determined third party applications to enhance and support the Dynamics 365 ERP system. Implemented these third-party applications as required.
• Cleaned various documents before sign offs were commenced such as API Specs and BRD's.
• Created complicated use cases to test the current system which led to various defects in the mobile site this gave way to more specific goals for the project's needs.
• Assisted with merch and isingand marketing tools such as Content Management, Promotions Engine, Search, and Data Feeds.
• Performed extensive Requirement Analysis including data analysis and gap analysis.
• Developed a thorough knowledge and maturity in all the phases of SDLC and familiar with industry standard best practices & frameworks such as RUP (Rational Unified Process), AGILE & Lean
• Developed custom reports and deployed them on server using SQL Server Reporting Services (SSRS).
• Developed business requirement specification documents as well as high-level project plan.
• Worked with Rational Clear quest for defect management
• Developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML.
• Involved in inception phase and prepared vision and supporting documents that contained essential businesselements, BRD, and detailed definitions.
• Collaboration with Sterling OMS team to optimize the system integration on the demand interface with SAP for the customer order capture from different retail channel.
• Documented and delivered Functional Specification Document to the project team.
• Participated in the logical and physical design sessions, assisted and developed high- and low-level design documents.
• Involved in creating and managing complex Salesforce.com workflow rules, data validation, and system triggers.
• Performed gap analysis between a client's requirements and the functionality within Microsoft Dynamics CRM/Dynamics 365 ERP.
• Performed configurations over all Oracle WMS and Inventory modules for Material Operations and configurations across WIP, Receiving and Shipping modules for Machining work stream.
• Performed task decomposition, delegated tasks and monitored project milestones using MS Project.
• Assisted the PM in performing Risk Assessment, Management and Mitigation.
• Assisted QA testing in formulating the test plans, reviewed QA test plans for appropriate test coverage and managed the Change request documentation for Change management processes.
• Involved in creating new EC2 instance in AWS, allocate volumes and giving Provisionals using IAM.

Confidential -Springdale, AR

Business Analyst

Responsibilities:

• Gathered requirements for the integration of POS system with the supply chain system.
• Acted as a liaison between Business users and Development team; created Functional requirement document and Product requirement document (PRD).
• Performed testing on Point of Sale (POS) system and KIOSK.
• Responsible for implementing supply chain and operations solutions in the exploration & production lines.
• Preparation of Test scenario /Test Cases in HP ALM for System, Regression and Performance testing and maintain the test cases in Quality Center.
• Assisted with the BRD for the POS implementation project.
• Worked on RESTful Webservices developed for the ESB System calls for sharing ATG Profile and ATG Commerce data.
• Responsible for creating the test scripts and testing the integration between the OMS, Manhattan WMS and Material Handling Equipment.
• Created RTM (Requirement’s traceability matrix) mapping Requirements to Design Artifacts to SIT Cases to UAT Cases.
• Involved in configuring applications to meet a client's requirements using Microsoft Dynamics CRM/Dynamics 365 ERP.
• Resolved issues related to requirements during system testing and UAT.
• Liaisoned with Business team to ascertain their requirements of standard reports and ad-hoc querying functionality using Cognos.
• Worked with NetSuite implementation team in the review of the TRD for the purchase order workflow customization, Returned Merchandise script, as well as the journal entry process workflow.
• Created Technical specifications documents based on the functional design document for the ETL coding to build thedatamart.
• Assisted thebusinessteam with ATG customization and setting up configurations for catalog management and product hierarchy via BCC.
• Worked on Agile / Scrum methodology in writing user stories/epics and acceptance criteria using JIRA.
• Created Process Flow diagrams, Use Case Diagrams, Class Diagrams and Interaction Diagrams using Microsoft Visio and Rational Rose.
• Analyzed automated in-house WMS system to increase productivity while remaining compliant.
• Support for an inventory management value assessment to improve financial performance and the customer experience by reducing working capitals and supply chain costs, and improving on shelf availability.
• Used data from multiple sources including Oracle, SQL Server and flat files (text, excel and xml) to generate QlikView reports.
• Organize requirements into high level Use Cases and low-level Use Case Specifications and modeled them into UC, Activity and Sequence Diagrams using Rational Rose and MS Visio.
• Followed Agile approach of the Software Development Life Cycle.
• Responsible writing Test Plans, Test Cases and Test Scripts using manual and automated testing tools from Rational and HP tools.
• Documented UI requirements for desktop, tablet and mobile interface with the idea of responsive web design.
• Tested optimization strategies for truck load planning. Integrated TMS with legacy applications (OMS, WMS) and also developed customized workflows.
• Provided input to third party UI development team in providing wireframes and comps for desktop, tablet and mobile interface.
• Prepared the implementation plan for NetSuite ensuring that the deliverables fall within the project plan. Documented UAT plan prepared the testing scripts and coordinated the testing and documented results for SOX purposes, and communicated issues to the NetSuite technician for prompt resolutions. Fulltime system administrator.
• The primary responsibility was to work in Quality Assurance team and put in best efforts to get high quality product.
• Converted Business Requirements to the Functional Specification and Conducted JAD Sessions to develop an architectural solution that the application meets the business requirements, resolve open issues, and change requests.
• Created disaster recovery and business continuity document for WebSphere Commerce Suite (WCS) and IBM Sterling OMS.
• Incorporated Rational Unified Process (RUP) to create Business Requirement Document Specifications using MS Visio, MS Word and MS Excel
• Creating, Process Flow Diagram, Context Diagram and Activity diagrams using UML.
• Facilitated JAD sessions and gathered business requirements
• Understand the As Is System and develop the To Be system concept and also prepare the system process maps.

Confidential - Pasadena, CA

Business Analyst

Responsibilities:

• Reviewed requirements together with QA Manager, Vice President of Human Resources & Business Analyst
• Provided recommendation for use of ATG Commerce for B2B and B2C business.
• Facilitated four-hour long round table discussion with most HR directors, managers and analysts along with QA manager to get their input ad-hoc UAT in the project.
• Involved in developing Test Plan and Test Strategy documents for integration test between web store, JDA (AS400), Epiphany, DMMS, Red prairie (WMS), Sterling OMS, Sterling Integrator (PHUB, FFHUB) Store Net and Vendor Net.
• Involved in providing architecture and implementation of B2B storefronts and mentoring of a team of ten in WCS best practices.
• Participated in the design and development of interfaces with Sterling OMS as a part of customer order fulfilment and accounting with SAP system.
• Performed requirements modeling and develop analysis diagrams, activity diagrams, sequence diagrams, state diagrams, data models, and use-case realizations using RUP tools in Agile.
• Interacted with offshore team and onsite developers, and testers by working on user stories using JIRA and organized grooming calls using adobe connect to get the estimated story points on the work involved.
• Gathered requirements for the integration of POS system with the supply chain system
• Assisted with the BRD for the POS implementation project.
• Involved in creating customized reports, saved searches, filtered views, and inventory alerts in NetSuite.
• Wrote Test Plans in MS Word for Manual Testing, System Testing, Integration Testing, Performance Testing, Regression Testing & reviewed their consistency with the business requirements.
• Performed White Box, Black Box, and Usability Testing
• Wrote Test Cases in MS Excel for user registration, access to training material, and activity log-in, reviewed the test cases and finalized
• Documented the outcomes of all the testing in MS Word and MS PowerPoint
• Involved with the team in redesigning the data source having data from different sources into one SQL Server and to tableau.
• At the end of the project period, a few defects with open status were sent back to the developers through VP and BA.