SUMMARY

• As a Business Analyst with 8+ years of extensive experience in teh field of Business Analysis working with teh technical staff to implement management and staff's business requirements into teh software applications of Property & Casualty Insurance Industry.
• Experience on implementation of Guidewire PolicyCenter, BillingCenter and ClaimCenter integrations.
• Well - versed in commercial Property & Casualty, Commercial Lines and Personal Lines Insurance, Underwriting, Rating and Guidewire experience with national carriers.
• Experience Preparing requirement document for Commercial Auto, Inland Marine, Crime, Worker’s Compensation, Umbrella, Business Owners Policy, Commercial Output Policy, and Commercial Property Package.
• Experience in leveraging technical knowledge & business acumen to ensure a mutual understanding of processes and applications with business relationship managers, technology teams and business partners at management and end user levels.
• Experience in Insurance claims/Policy, Personal Auto Insurance claims, Workers Compensation Insurance claims, General Liability claims, Property Claims, HR application, telecoms ticketing, standalone and Web applications.
• Good knowledge of teh Property & Casualty Personal and Commercial Lines Insurance market having ideally worked at insurance software vendors or carriers.
• Working knowledge and business experience in Retail-Point of Sale, Mobile end2end and Commercial insurance diverse domains (Guidewire).
• Good knowledge with project experience in various LOB's such as Personal (Auto, Dwelling, Home owner) and Commercial (Commercial Auto,WorkersCompensation, General Liability,BusinessOwners Policy (BOP), Commercial Package Policy (CPP).
• Proficient in developing Use case scenarios to enable design and development of applications using tools like Rational Requisite Pro, JIRA and VersionOne based on teh SDLC methodology.
• Strong Knowledge of UML, RUP, Waterfall, Agile Technologies, JIRA, SAFe and Rational Requisite Pro
• Hands on experience in writing User Stories, maintaining Story board wall, facilitating Iteration meetings, estimation sessions and retrospectives.
• Expertise in Client site coordination involving business requirements gathering, client interactions, offshore knowledge transfer (KT) activities, onsite status calls, Functional, Black Box software testing, Including Regression and UAT.
• Experience in gathering requirements from teh various business users, other stakeholders and making Business Requirement Document, Functional Specifications Document and System Requirement Specification Document.
• Expertise in conducting JAD sessions, employing SDLC models, Agile and Iterative SDLC Processes.
• Expertise in Business Process, Risk Identification and analysis, providing baseline acceptance criteria and deliverables. Acted as liaison between management and development team for Requirements and QA. Ability to facilitate process modelling session with a large group.
• Proficient in Use Case Development and UML modelling using modelling tools like Rational Rose/and MS Visio to prepare Use case Diagrams, Activity Diagrams, Sequence Diagrams and Class Diagrams. Having working knowledge of Software Testing using HP Quality Center (QC) and Test Director.
• Experience in creating wireframes with accompanying spec documents for basic to moderately complex programs. Worked with tools like Balsamiq.
• Expertise in reviewing Test Procedures, creating Test plans, defining System & Integration Test Cases, executing Test Cases, Test Data reviewing and maintaining and executing detailed Test scripts for User Acceptance Testing (UAT) and analyzing bugs.
• Proficient in MS Project and MS Office Suite and SQL for querying data.
• Design and review of various documents including teh Software Requirement Specifications (SRS), Business requirements document (BRD), Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM), Gap Analysis and testing documents.
• Experience in writing SQL queries and optimizing teh queries in Sybase, Oracle and SQL Server.
• Proficient in technical writing, documentation, oral presentation and delivery. Strong problem solving and analytical skills with a high learning acumen to adapt to new technologies.

PROFESSIONAL EXPERIENCE

Confidential - Brenham, TX

Senior Business Analyst

Responsibilities:

• Worked as Sr. Business Analyst for teh project on Commercial and Personal lines of business to gather and document as is flow and future business flow using Guidewire BillingCenter.
• Worked on Guidewire PolicyCenter Implementation and integration of PolicyCenter with legacy systems, document output management systems and Rules & Rating Engine.
• Produced FRD and system changes specifications based on teh requirements identified during teh JAD sessions
• Responsible for testing teh Quote & Purchase for both Auto and Home Property Insurance of teh customers.
• Generated Use case for business process and User Stories for Guidewire PolicyCenter to understand teh various possible scenarios and dependency among various line of Business (LOB).
• Worked on Guidewire PolicyCenter and BillingCenter to test functionality related to Policies and Billing Cycle.
• Worked closely with BillingCenter, Customer Portfolio, and Forms team to test teh integration between these services.
• Worked as a Personal line of Property and Casualty Expert for interface to Insurer Business Partner on all facets of system design.
• Performed Business End-User testing of all GuidewireBillingCenterfordataintegrity.
• Participate in teh development of Guidewire BillingCenter, BillingCenter - PolicyCenter User Stories.
• Extensively involved in every phase of teh RUP process starting from Inception to Transition.
• Interviewed Business Users to gather Requirements and analyzed teh feasibility of their needs by coordinating with teh project manager and technical lead.
• Worked with client to determine user requirements and goals at requirement elicitation stage using Agile Methodology.
• Translated theBusinessrequirements into Technical and Data Specifications for teh implementation of PolicyCenter, BillingCenter forworkerscompensationand Personal Auto products.
• Prepared Business Requirement Documents (BRD's) after teh collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Reviewed defect reporting and resolution in Mercury Quality Centre to track project progress against schedule. Used Bug Tracking Systems Jira to prioritize.
• Interacted with users for verifying User Requirements, managing Change Control Process, updating existing Documentation.
• Documented Policy integration and claims professional assignment details in Vision and Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs) using Rational Requisite Pro and Power Designer.
• Collected user requirements through series of JAD sessions and identified functional and non-functional requirements.
• Involved inrequirementelicitationand conductingrequirementdiscovery meetings with SMEs, product owners, UX and teh technical teams.
• Conducted Joint Application Development (JAD) sessions with IT groups. Identified teh Key Changes, and participated in Stakeholder Management to communicate TEMPeffectively with them.
• Assisted to develop teh Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge. Conducted User Acceptance Testing, gatheird and documented User Manuals and Business Rules.
• Organize requirements into high level Use Cases and low-level Use Case Specifications and modelled them into UC, Activity and Sequence Diagrams using Rational Rose and MS Visio.
• Worked on User stories, Screen Mock-ups, Field level specification, Forms, Product Model anddatamapping.
• Entered Test Scenarios, Test Cases and Expected Results in test management tool, Version One.
• Involved in Writing and executing SQL queries and Joins, Group By clause, having clause etc. to validate teh data.
• Involved in Smoke Testing, Regression Testing and User Acceptance Testing.
• Managed teh implementation of new hierarchy design into enterprise data warehouse (Teradata).
• Identify andtroubleshootbusinessdata issues, often collaborating with teams to solve issue.
• Involved in replication of data like snapshot andtransactionalreplication.
• Validated teh test data in DB2 tables on Mainframes and on Teradata using SQL queries.

Confidential - Columbia, SC

Business Analyst

Responsibilities:

• Worked with data for team integration of predictive models used in systems that managed Workers Compensation, Property, Employment Professional Liability, and Bodily Injury claims.
• Participated in review sessions on teh Guidewire Data Model and coordinated testing of all data points in Data Model mapped in legacy system.
• Perform Gap Analysis of teh processes to identify and validate requirements.
• Perform sophisticated ad-hoc and ongoing custom analyses against accounts payable vouchers and general ledger details to support business stakeholders.
• Developed Requirement Template to document User Stories.
• Involved in teh development of new line of business - Commercial Auto, property and Umbrella.
• Worked with Technical and Business leads during Guidewire PolicyCenter implementation.
• Utilized Team Foundation Server (TFS) for teh regular project management activities and agile project management.
• Identified high level requirements in Inception for Guidewire PolicyCenter and BillingCenter.
• Facilitated Guidewire workshops for Guidewire suite display- BillingCenter, Product Model
• Performed Integration testing, System testing, Regression testing and Performance testing of BillingCenter, PolicyCenter and Payment manager in Guidewire application based on teh business requirements using LISA.
• Worked with teh Data warehousing team on teh payloads.
• Involved in Sprint Planning, Test Planning and Scrum Meetings.
• Used JIRA bug tracking tool to analyze & capture bugs, track and manage dashboard any type of updates for project release.
• Involved in and worked on teh integration of PolicyCenter with other applications of teh Guidewire.
• Requirement elicitation, analysis and negotiation, summarize requirement, create Business Requirement Document (BRD) and finalize scope of work.
• Participating/Facilitating Design/JAD sessions and provides input on teh software solution.
• Worked on Team Foundation Server (Coordinated with teh external partners on Integrations with Claim Center.
• Involved in Writing and executing positive and negative test cases to ensure teh data originating from teh data warehouse Oracle dB is accurate through to teh SQL dB in teh applications.

Confidential - Marietta, PA

Business Analyst

Responsibilities:

• Worked on documenting product model using GW template and gather prequalification questions, coverages, conditions, exclusions, modifiers, schedule rate factor.
• Involved in Developing Guidewire PolicyCenter, BillingCenter and ClaimCenter User Stories for various work products.
• Worked on Guidewire PolicyCenter and Implementation Guidewire BillingCenter.
• Worked with Guidewire Prod support team to resolve teh OOTB defects (Change Payment plan, Payment method, Renewal Payment, Delinquencies).
• As a functional consultant, implemented Guidewire BillingCenter through an Agile Scrum development model.
• Work with actuaries, underwriters, systems andBusiness Analysts, QA and programmers.
• Review, analyze, and evaluate business areas in need of improvement through teh use of technology, people and/or equipment.
• Serve as a liaison between teh business and technical personnel, including external vendors.
• Conducted gap analysis and documenting pain points with legacy system.
• End to end process analysis, documentation and conducting JAD sessions.
• Involved in creating business requirements document (BRD) and Functional Requirements Document (FRD) translating them to technical specifications.
• Organized review meetings with various LOBs (stakeholders) in order to document, finalize teh Business Requirements and later translated them into Functional Use Cases.
• Gatheird user requirement specifications from senior-level managers.
• Performed user acceptance testing (UAT) to ensure reports operated TEMPeffectively.
• Assisted in developing RTM (Requirements Traceability Matrix) using JIRA. Maintaining all teh assignments on JIRA.
• Performed operational GAP analysis to find automation opportunities to increase efficiency.
• Work with our client’s finance and accounting departments to coordinate teh structuring of their general ledger within our accounting system.
• Expertise inrequirementsElicitation, validation of prerequisites and project delivery.
• Worked on Underwriting User Stories (Underwriting cancellation, Renewals).
• Worked on Test Definition workshop, Test Strategy, Test Planning using Insurance Test Framework for Guidewire.
• Used HP Quality Center for logging defects (Defect Management System).
• Facilitated JAD session with stake holders to identify new requirements not available within Guide wire and write use case.
• Involved in Converting various SQL statements into stored procedures theirby reducing teh Number of database accesses.

Confidential - Raleigh, NC

Business Analyst

Responsibilities:

• Worked as Business Analyst for teh project on Workers Compensation line of business to gather and document as is flow and future business flow using Guidewire PolicyCenter.
• Worked on implementation of Guidewire ClaimCenter for Auto, Property, General Liability and Workers Compensation lines of Business.
• Managed individual test cycles, reported bugs and worked with (LOB) Line of business and developers to resolve problems.
• Assisted underwriting, claims, audit and billing department in developing new or improved product for these LOBs.
• Performed Gap Analysis to check teh compatibility of teh existing system infrastructure with teh new business requirements.
• Involved in prioritizing teh defects and writing business requirements to resolve them.
• Liaison between business users and project team for requirements management for Commercial, Personal, Workers Compensation, and Specialty insurance; documented "AS-IS" and "TO BE “business process across various line of business.
• Followed solely RUP methodologies during teh course of teh project.
• Used JIRA to write user stories as part of teh AGILE methodology.
• Prepared Business Requirement Documents (BRD’s) after teh collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Involved in Full life cycle of teh project, and Daily Scrums as part of Agile Methodology.

Confidential - Westfield Center, OH

Business Analyst

Responsibilities:

• Gatheird high-level requirements for all teh external projects in a release.
• Organized teh cross-functional JAD meetings, managed signoffs and ensured successful completion of quality gates.
• Worked on Commercial Lines P&C Insurance including both policy and claim processing.
• Worked on P&C insurance, maintaining database, handling client and stakeholders at teh same time.
• Extensively worked in all teh phases of Rational Unified Process such as Inception, Elaboration, Construction, and Transition.
• Conducted GAP analysis of teh system in terms of "as is" and "to be".
• Documented and prioritized BRD and FRS using Requisite pro.
• Created Requirements Traceability Matrix (RTM) and traced implementation of teh requirements through various phases.
• Ensured that relevant UML diagrams and tools were used in all requirement documents and prepared business process models such as Use Case Models, Activity Diagrams, Sequential Diagrams in MS Visio.
• Involved in designing screen mock-ups and wireframes for web applications.
• Prepared documents such as Project Scope, Project Vision, Project Success, Business Requirements, Functional Specification, Data Warehouse Process Flow (SQL queries & Crystal Reports) using MS Office (Word, Excel, Visio) and dashboards.
• Involved in developing detailed source-to-target Data Mapping, Business Rules and Definition documents.
• Coordinated extensively between SME and product managers to ensure application covers all teh requirements.
• Performed version control and defect tracking activities using Rational Clear Case and Rational Clear Quest.
• Used MS Visio for Process modelling and Business Process flow diagrams.
• Used MS Project to manage schedules, deadlines and resources and collaborate on teh project.
• Interacting with teh developers on resolving teh reported bugs and various technical issues.
• Assisted teh QA team in designing teh Test Plan and Test Cases for User Acceptance testing.

Confidential - Montgomery, AL

Business Analyst

Responsibilities:

• Facilitated JAD sessions with SMEs and business analysts from other feeder systems for a detailed analysis and a better understanding of impact of various projects on each other.
• Documented teh Glossary terms
• Recorded Data Elements and Business Rules
• Created / updated teh requirements for Rating worksheet, Quote Proposal, Quote Summary & Acord mapping.
• Gatheird requirements for business process flow and on-screen flow for wizards driven products from products SMEs.
• Responsible for providing analytical support in teh Design, Development and Implementation of Story cards.
• Collaborated with teh business and technical stakeholders to accurately documents report, functional, non-functional and data requirements while ensuring compliance with corporate standards.
• Conducted scenario analyses of teh requirements to align with teh business objectives for TEMPeffective testing of reports.
• Collaborated with business stakeholders and IT partners on assessing impacts of new initiatives and assisted in teh development and execution of implementation plans, including teh creation of backlogs, estimation of effort, and identification of tasks.
• Performed analysis to evaluate teh associated benefit, considering both qualitative and quantitative factors, as well as teh associated cost, risk and impact to business users, processes and systems.
• Assisted with teh development of test plans and strategies, coordinated testing events, and executed test cases in support of changes to business systems.
• Maintained a requirements traceability matrix in order to keep teh clients and all teh teams up to date with teh current progress of teh project.
• Executed User Acceptance Testing (UAT) with teh stakeholders and teh business users, and fixed teh errors discovered tan verified via regression testing.
• Created and executed SQL queries to validate test data and automate validation of results at teh Back end.
• Wrote complex SQL queries using joins to verify data.
• Reviewed test results and coordinated with testing and development team to correct teh issues.
• Created and managed project templates, Use Case project templates, requirement types and traceability relationships in Requisite Pro.
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Project.
• Worked extensively with MS Excel and MS access.
• Involved in Testing by using SQL and work with QA together to develop test Scenarios and test cases.
• Conducted review sessions on regular basis with QA and development teams for preparing status, delivery report and client reporting.