QUALIFICATIONS/SKILLS:

Certified in Microsoft Word 2000, Certificate in Microsoft Visual Basics 6.0, Certificate in Crystal Enterprise 9.0, Certificate in DataStage Server Edition Essentials for rev 7.x, Certificate in SAP, Basic knowledge of C . Cobol, and SQL, Basic knowledge of SharePoint and Lotus Notes, Knowledge of Microsoft Office 97, 2000, 2003, 2007, Knowledge of Internet Explorer, Knowledge of Visio, Microsoft Project Manager, and Adobe, Knowledge of Mercury Quality Tester, Knowledge of Project Management, Knowledge of Microsoft Access, Excel, and PowerPoint, Knowledge of Salesforce

EXPERIENCE:

Confidential

Global Service Operations Coordinator

• Ensure that all Services applications are used consistently across the region and drive consistent accuracy and value-add in all data reporting.
• Own and deliver against all reporting requirements by the business and use KPIS to monitor and measure the success and value add of the services applications.
• Ensure that all Services applications are used consistently across the region and drive consistent accuracy and value-add in all data reporting.
• Develops, writes, and communicates requirements for the implementation of business solutions. Seeks technical assistance to help in problem resolution.
• Documents user test cases and validates test results during user acceptance testing.
• Assist in the development of user manuals and may assist in user training.
• Investigates, resolves and escalates problems. Monitors and analyzes metrics to ensure customer satisfaction.
• Salesforce data cleansing and reporting.

Confidential

Business Analyst

• Support several low to moderately complex business processes. Served as a project team member.
• Participated in short-term planning sessions with a client to implement process improvement within an assigned client area. Documents discussion and agreements.
• Established liaison relationship with business partners in order to provide technical solutions to meet user needs.
• Assist in assessing client needs utilizing a structured requirements process gathering, analyzing, documenting, and managing changes to assist in identifying business priorities.
• Developed, wrote, and communicated requirements for the implementation of business solutions. Seek technical assistance to help in problem resolution.
• Documented user test cases and validates test results during user acceptance testing.
• Assist in the development of user manuals and assisted in user training.
• Investigated, resolved and escalated problems. Monitors and analyzes metrics to ensure customer satisfaction.

Confidential

Operation Analyst

• Functions include administering defined procedures, analysis and report generation, and exception processing.
• Coordinates the implementation of products/services and operational solutions.
• Assisted in designing, documenting, implementing, and monitoring of new products/services.
• Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training.
• Programming, creating Access Databases, creating forms, and reports.

Confidential

Business Operation Analyst

• Prepared test data loads for loading into internal systems which also includes communicating with developers as to load requirements, timing and testing.
• Maintained customer and product master data elements and their related attributes on an on-going basis. Assisted in creating, documenting, and adhering to consistent master data maintenance procedures.
• Audited processes/establishes procedures to insure key data is captured and managed appropriately.
• Created data quality reports that provide the business with a view of how certain data quality efforts are having or are not having the desired impact on known data issues.

Confidential

Programmer Analyst/Business Analyst

• Supported Siemens Med by effectively utilizing all Siemens standard tools and processes necessary for proper timekeeping, expense reporting, and purchasing.
• Supported IT processes by effectively utilizing the IT change management system as required
• Maintained proper documentation on applications and projects to include Functional Specs, Development/Deployment plans, Technical Specs, Helpdesk FAQs, validation docs, etc.
• Act as a business analyst, interviewing users to determine needs and issues. Was efficient in communicating/working with other IT members
• Assisted in formulating logic for routine systems, devising logic procedures, preparing flowcharts, performed coding and testing/debugging programs. Assisted in gathering routine business requirements and created detailed functional specifications and flowcharts for new or existing programs. Assisted in the development of routine technical specifications.
• Performed basic tasks and functions for professional field of work. Seek advice and guidance on non-routine or problem areas from others. Identified problems as they occur and took appropriate steps to solve them in situations where the problem is not difficult or complex.
• Became Project Manager and Business Analyst on Siemens Outlook project initiative

Confidential

Real Estate Technician

• Completed departmental standard documentation including technical design specs, test plans, change control and support documents. Documents requirements for reports/programs which include data input/output, screen and report designs. Presented questions/ recommendations to team leads for review.
• Assisted with systems projects, providing technical support including programming SQL, VB, Crystal, MS Access , software configuration, unit/system/integration/regression testing, and conversion/ implementation for upgrades/ new hardware/software systems.
• Provided technical support for installed Real Estate, Facilities, Legal and Finance IT systems. Provided solutions to business users in a timely and courteous manner. Utilized analytical and problem solving skills to provide effective solutions to business problems.
• Provided effective communication to Real Estate and IT department associates regarding issues, problem resolutions, planned meetings, etc.
• Web development and support, MS Office and VB database application support specialist, Business analysis and documentation point of contact