SUMMARY

• Professional with expertise working on cross - functional teams, collaborating with IT and business teams on strategic, enterprise-wide software projects for Omni-channel, e-Commerce, Supply Chain and Logistics partners.
• Experienced in both Waterfall and Agile software development life cycle.

TECHNICAL SKILLS

Skills: Business Analysis, Project Management, Waterfall and Agile SDLC, Troubleshooting, communicating with business partners and end users, working on cross functional teams

Proficiency: G Suite, Microsoft Office, Outlook, SharePoint, Atlassian Confluence, Jira, Cisco Jabber, WebEx, IP Communicator, IBM Sametime, HP Quality Center, HP Application Lifecycle Management

PROFESSIONAL EXPERIENCE

Confidential, New Jersey

Lead Analyst

Responsibilities:

• Supporting move to Manhattan SAAS, creating user stories for post-release defects.
• Lead cross functional meetings on production issues to identify solutions and timeline for fixes.
• Plan and schedule feature, patching and upgrade releases for fulfillment team.
• Create and maintain team change controls, ensuring enterprise release compliance.
• Collaborated with WM and Customer Service teams to address spikes in Narvar return rejections.
• Elicited requirements, wrote test cases for QAS address verification move from on-prem to cloud.

Confidential - Basking Ridge, New Jersey

Supply Chain- Analyst

Responsibilities:

• Analyzed functional requirements for impact to Supply Chain systems and logistics interfaces.
• Collaborated with IT to design and implement solutions for logistics projects resulting in 3M savings.
• Elicited tax and receipt requirements, wrote and executed test cases, validated functionality as part of a team on $20M SAP conversion project.
• Simplified process flow for order cancellation, documenting requirements for automated solution.
• Mentored new team members on Supply Chain systems, logistics processes, impact analysis.

Confidential

Senior Consultant

Responsibilities:

• Liaison between Confidential and third-party logistics partners for functional and non-functional enhancements including software upgrades, warehouse automation and other partner changes.
• Elicited logistics partner requirements for data center move ensuring 100% system availability.
• Streamlined enterprise release process- reducing meetings, simplifying team documentation.
• Communicated Supply Chain status changes to business partners, Project Manager and PMO team.
• Reviewed and revised Supply Chain disaster recovery plans, participated in testing and validation.

Confidential

Senior Systems Analyst- Business Analyst

Responsibilities:

• Liaison for Point-of-Sale IT on software projects impacting over 3,000 sales locations.
• Elicited and documented requirements for initial trial and national launch of device monthly payment project resulting in $1B savings in first year of the program.
• Documented requirements for pre-order capability in Omni system, including working with cross functional teams, validating test cases and resolving UAT defects.
• Observed store and Customer Service transactions, identified opportunities to reducing processing time and revenue leakage resulting in a $4M savings.
• Validated test cases, tracked defects, supported implementation and post-production issues as part of receipt simplification projects.

Confidential

Senior Information Analyst

Responsibilities:

• Collaborated with cross functional teams on device tracking which resulted in $4.8M savings.
• Partnered with supply chain team on projects to increase refund automation, documenting requirements, validating test cases, resolving test defects to obtain project sign-off.
• Elicited and documented requirements for in-store-pick for store channel as part of initial trial.
• Analyzed Omni emails and worked with CRM team to reduce 50 emails to 12 core templates.
• Documented requirements and validated test cases for Omni SSO (single sign on) project.
• Wrote training and procedure documents on new functionality as needed.

Confidential

Senior Technical Analyst

Responsibilities:

• Elicited requirements and supported testing for a new online rebate database which eliminated paper rebates.
• Partnered with store operations to identify opportunities to reduce customer wait time, enhancing multiple self-serve capabilities.
• Collaborated with cross functional teams to add pro-rate capability to system, reducing manual discounts and increasing revenue.
• Interviewed store teams to identify key search elements for new streamlined search process.
• Documented requirements and coordinated testing for alpha-numeric location code project.
• Reviewed test cases and resolved test defects for international credit and debit card project.

Confidential

IT Project Manager

Responsibilities:

• Led cross-functional teams on strategic enterprise-wide system consolidation projects.
• Elicited and documented requirements for commission system consolidation project.
• Facilitated data review exercises to ensure converting system data was mapped appropriately.
• Coordinated testing efforts to validate changes on new transaction based sales compensation plan to increase payout accuracy.
• Validated and traced requirements as part of enterprise-wide Code-1 implementation which standardized address formatting, improved taxing accuracy and reduced invalid shipping addresses.