Profile:

• Business Analysis : 7 years of IT experience as a Business Analyst, Systems Analyst, in Business Requirement Gathering, Gap Analysis, Business Process Modeling, Process Management, Change Management, Application Development Release Management in diverse business domains like Information Technology, Health Care, Finance, Banking, Insurance and Telecommunications.
• 6 years of Business Requirement Documents BRD , Functional Specification Documents FSD , Use Case Specifications, Requirements Traceability Matrix across the project Deliverables using Agile, Rational Unified Process RUP and Unified Modeling Language UML methodology using OOAD process and modeling tools.
• FSD, STM and Use case: Expert in Functional Specification Documents, Source to Target Mappings and Use Cases, Use Case diagrams, Activity diagrams, Sequence diagrams, and Class diagrams using analysis and design models tools like MS Visio, MS Word and MS Excel.
• JRP JAD: 6 years of Facilitating Joint Requirement Planning JRP , Joint Application Development JAD with Business User Groups, Subject Matter Experts, and IT Groups to converge early toward a design acceptable to the customer and feasible for the developers and to limit a project's exposure to the forces of change.
• Data Analysis: Experience in Data Analysis involving Data Profiling, Data Cleansing, Data Conversions, Data Transformation, Data Quality Analysis, Data Relationships, Source Systems Analysis and Reporting Analysis.
• Data Modeling: Experienced in Data Modeling and Dimensional Data Modeling concepts such as Physical/Logical Data Modeling, FACT/Dimensional tables, Snowflake/Star Schemas, Erwin, Oracle Designer, UML data modeling.
• Testing: 6 years of Quality Assurance QA in reviewing Test Procedures and Test cases, reviewing and maintaining Test scripts, analyzing bugs, and interacting with team members in fixing errors.
• Database: 4 years of Oracle 10g/9i, MS SQL server 2003/2005, MS Access 7.0/97/2000, SQL Plus experience.

Business Skills:

• Business Requirements Definition.
• Business Processes research, analysis documentation.
• Use Case Modeling Analysis.
• Functional Requirements gathering.
• Source to Target Mapping and Documentation of Business Rules.
• Gap Analysis and Risk Mitigation.
• Experience in creating test plans, test cases, test procedures and test scripts.
• Experience in different relational databases, designing and reporting analysis.

Technical skills:

Professional Experience

Confidential

Project Manager / Sr. Business Analyst

Active Health Management, a subsidiary of Confidential, is a leading provider of health management services, including disease management, clinical decision support and personal health records. Its solutions are powered by the Care Engine system, to help improve care for millions of people nationwide and help health plans and employers lower costs. The clinicians use the in-house Clinical Review System CRS application to review the Care Considerations CC fired by the Care Engine system. The Operations staff uses the in-house Call-Out-Center COC application to outreach providers and receive inbound survey responses and also answer enquiries from members on the CC's or their personal health records. The in-house Clinical Stratification and Identification CSID application uses a set of clinical rules and claims received to assign a score to members and based on the severity of the outcome will outreach these members to enroll in the disease management programs for continued health monitoring and support.

Responsibilities:

CRS and COC applications:

• Led a 10 member team on projects related to the CRS and COC applications as per business requirements.
• Developed and created project plans for all the new requirements and enhancements to the CRS and COC applications.
• Responsible for the execution and delivery of all the projects undertaken.
• Responsible for organizing and managing the resources to ensure successful completion of project goals and objectives.
• Served as a primary liaison between business users, other upstream and downstream business units and the CRS-COC team providing leadership and defining business systems requirements, with the intent of automating and increasing business unit effectiveness and efficiency.
• Identified and captured the business requirements in the Business Requirement Documents and conducted user interviews for identifying and listing of In Scope-Out of Scope items.
• Created the Functional Specification Documents FSD to realize the functionality and workflow of the system as per the requirements captured.
• Extensively used RUP and Agile Methodologies.
• Conducted JAD sessions with Subject Matter Experts SME , and development leads to realize the functionality and workflow of the systems as per the business requirements captured.
• Created and documented the use case diagrams, workflow designs, activity diagrams and flowcharts based on the business requirements signed off.
• Documented and maintained the Source to Target Mappings STM documents during the design and development phases.
• Responsible for identifying and documenting the business rules.
• Created and documented wireframes as part of a project to enhance the features and accessibility of the CRS and COC applications.
• Created and documented the test plan and test scenarios on all the projects undertaken.
• Participated in reviewing the test cases and test scenarios with the development and QA team.
• Worked as part of the QA team and was responsible to carry out unit and integration testing on all the projects undertaken.
• Managed the resources to accomplish the timely release objectives on all projects undertaken.
• Worked with the Development Lead and QA team to validate that the developed application will meet the business requirements.
• Ensured that regular and successful backups were taken of the CRS database.
• Presented the application walk through and the business know how to higher management, business partners and the concerned business audience.
• Identifying and capturing potential risks to be mitigated for future releases.
• Provided post implementation support and knowledge transfer sessions to the end users of the applications.

CSID application:

• Led a 4 member team to deliver and support the AHC CSID runs for the disease management program.
• Initiated and identified potential enhancements to the existing applications and worked with the developers to ensure successful implementation of the additional functionalities, thus reducing the overall execution time of all the runs by 50 .
• Added additional checks and balances to reduce occurrences of any manual operational errors.
• Acted as the primary liaison between the different business units and the CSID team.
• Managed the resources to accomplish the timely completion of all the runs as per schedule.
• Responsible for scheduling and coordinating the CSID runs, and communicating the outcomes to the end users.
• Ensured that regular and successful backups were taken of the CSID databases.
• Responsible for the timely completion of all the runs and successful delivery of the files to the end users.
• Generated timely reports after the completion of CSID runs for each product cycle.

Data Center migration:

• Coordinated the CRS, COC data center migration from the current NJ data center to the new NC data center.
• Served as the primary liaison for the business, Networking and integrated business units throughout the entire duration of the data center migration.
• Documented and created the test plan for the unit and integration system tests for the pre-migration and post-migration tests to be conducted at the new data center.
• Responsible for carrying out application testing as part of the QA team on and after the migration.
• Responsible for the end user acceptance test post data center migration.

Environment: Microsoft Suite Outlook, Excel, Word, PowerPoint, Visio, MS Project , Erwin 7.5, Microsoft SQL Server 2005, Windows 2003/NT.

Confidential

Business System Analyst

confidential was developed specifically to support thr reporting needs of its Clients. The EDW was designed to be used as a common warehouse from which the various Microsoft associated clients would generate their reports for different subject areas such as Accounts, Human Resources, Products, Sales Opportunity, etc. The system would also be used to identify suspect data, which would be reported back to the clients.

Responsibilities

• Identified the business requirements captured in the Business Requirement Document and conducted user interviews for identifying and listing of In Scope-Out of Scope items.
• Conducted JAD sessions with Subject Matter Expert SME , Development lead and the Information Architect IA to capture business requirements and system behavior.
• Researched, realized, investigated, analyzed, defined and documented the business process and system behavior.
• Created the Functional Specification Documents FSD to realize the functionality of the system.
• Documented and maintained the Source to Target Mappings STM document during the acquisition and integration phases of the system.
• Responsible for identifying and documenting the business rules.
• Assisted the Data Quality DQ team with the Data Profiling of the owned subject areas using eCartography.
• Worked with development and testing teams to accomplish timely release objectives.
• Wrote Use Cases for Service Oriented Architecture SOA .
• Participated in reviewing test cases for Unit and Load Tests and reviewed test plans for System Integration testing phase.
• Participated in the Bug Triage/Review meetings to discuss outstanding issues with the IA team, QA team and developers.
• Worked with the Development Lead, IA Lead and QA team to validate that the developed application will meet the business requirements.
• Presented the subject area application walk through and the business know how to higher management, business partners, project managers and the concerned business audience.
• Identifying and capturing potential risks to be mitigated for future releases.
• Provided post implementation support and knowledge transfer sessions to the internal employees.

Environment: Microsoft Suite Outlook, Excel, Word, PowerPoint, Visio, MS Project , ERWin 7.5, eCartography, Microsoft SQL Server 2005, Service Oriented Architecture SOA , Windows 2003/NT.

Confidential

Financial Business Analyst

Lockbox processing, is a complete payment processing solution that handles all processing after mail opening and Pre-sorting. It's a unique set of software modules that drive a document transport and an integrated network of high performance PCs. This Customer centric system is designed to meet the document processing requirements of all payment centers, covering the entire volume spectrum, like retail/wholesale. The project revolved around phasing out the heritage Receivables Processing Systems to the New Age J B Receivables Processing System.

Responsibilities:

• Served as a primary liaison between business unit and systems department providing leadership and defining, business systems requirements, with the intent of automating and increasing business unit effectiveness and efficiency.
• Develop, derive and clarify specifications for system related projects to ensure business unit needs are identified and communicated and to ensure technical programmers understand the functional requirements of the business unit.
• Extensively used RUP and Agile Methodologies.
• Refined and realized Use Case models and created UML diagrams to reflect use case text narratives.
• Coordinated the development, design and execution of user acceptance testing programs.
• Confer periodically with both business unit and technical programmers throughout the lifecycle of the project to track progress, identify changes and to ensure changes are communicated to both the business unit and technical staff.
• Provide analysis support and recommendations to management regarding major system conversions and enhancements.
• Converted Business Requirement Documents to Functional Requirements.
• Developed the data mappings with the specification of detailed transformation rules.
• Understand the Business Process/Requirements for the Remit one J B Systems.
• Involved in Production Support / Design and Development / Future initiatives.

Environment: RUP, Visio, UML, Use Cases, MS Office Word, Excel, Access, PowerPoint, Outlook and MS SQL Server 2003.

Confidential

Financial Business Analyst

Fund Advisor is a mutual fund manager offering a variety of mutual fund schemes to investors. The project was conceived to provide investment-related advice to Individual Investors and Institutional Investors and Investment professionals. The Fund Advisor was developed to enhance the advisory services and accuracy of providing optimal mutual fund schemes to its clients based on past investment history and current market trends.

Responsibilities:

• Understanding of the gathered user requirements from end users, and analysis of those requirements in the areas of Asset management.
• Worked on the analysis and documentation of the market trends on swaps and derivatives, based on guidance and feedback from Subject Matter Experts and In-House Financial Trading Analysts.
• Worked with the Data Modellers in designing the Data Model application using Erwin.
• Initiated JAD sessions with the Data Modellers, Development Team and QA team to determine the system functionality and behavior.
• Documented the Functional Specification and the detailed data mappings specifying the business rules.
• Provided walk through of the data mappings and Functional Specificaton Document to the business audience.
• Evaluated the consistency and integrity of the model and repository. Reported on the impact of schema or model changes.
• Designed and documented transformation rules business rules to generate consolidated fact and summary data.
• Provided documentation version support throughout the project lifecycle.

Environment: MS Office Word, Excel, Access, PowerPoint, Outlook , ERWin 7.0, MS Visio and MS SQL Server 2003.

Confidential

Financial Business Analyst

confidential Bank owned by Royal bank of Scotland is major force in banking Sector. The Citizens Bank Consumer Credit Card/Rewards Card is new addition to the banks offering efficient financial tools to customers. The system responsibilities also include maintaining accurate accounting and financial records for the accounts also preparing daily, monthly, quarterly and annual financial statements and reports. The project involved testing the web-based application developed for the Credit Card Activation system. This system was used when a customer called in to activate the Credit Card

Responsibilities:

• Conducted interviews with the clients for understanding the requirements and evaluation/analysis of their data.
• Assisted in developing project plans, detailing projects mission, process flow, and timelines.
• Prepared Functional Specification document, which meets requirements and application behavior describing the detail design of the application.
• Identified and documented issues and risks, their descriptions, their impact and provided recommendations to develop the application to meet the user requirements.
• Created use case and business policies documentation for financial and banking service available at Citizens Personal banking, small business, credit card, brokerage, cash management and 401 k services .
• Analyzed and designed process maps for commercial banking services such as checking, saving, lending, investing and wholesale banking.
• Coordinated activities between IT and business to plan and deliver technology projects on schedule.
• Facilitated meetings and presentations with clients, management team and IT acting as a liaison and translator of information between the technical / business environments to help develop a robust technical architecture.
• Created knowledge base related to the financial and insurance industry from the product pricing and compensation structuring perspective.
• Provided Gap analysis, JAD sessions, process analysis financial reporting and functional documentation.
• Conducted technical and non-technical presentations to the management and training workshops for the clients.

Environment: Visual Basic, RUP, Visio, UML, Use Cases, Windows NT, Oracle 9i, HTML and Rational Clear Quest.

Confidential

Business Analyst confidential is a leading provider of insurance and other financial services to individual and institutional customers. The MetLife companies serve approximately 12 million individuals in the U.S. and provide benefits to 37 million employees and family members through their plan sponsors. Outside the confidential the MetLife companies have insurance operations in 12 countries serving approximately 8 million customers. MetLife deals with variety of services ranging Life Insurance, Auto Insurance, Home Insurance, Annuities, Disability Income, and Long Term Care etc. The Project involeved the development of a datawarehouse that could keep track of the entire Insurance streamline process. The system would be used to keep track of policy claims, premiums, contracts, etc. This would also enable reports to be generated of it on a daily, weekly on monthly basis.

Responsibilities:

• Co-ordinate business initiatives including brainstorming on new functionality for current systems. Supported IT unit creating functional specification documents for the design, development and implementation of the strategies.
• Interaction with end users to identify and develop business requirements functional specifications and transform them into technical requirements and ultimately was responsible for delivering the solution.
• Involved in understanding the requirements and functional specifications of corporate managers.
• Supported project governance and provided regular project communications to the project manager and business areas.
• Conducted JAD sessions with the development team and analyzed the solutions with the analysis team and the project manager.
• Assisted the development and testing teams with the implementation, integration, testing and review of the system.
• Documented business workflows textually as well as in UML diagrams State diagrams , for the stakeholder review. Conducted JAD sessions to allow users from various functionalities to communicate their perspectives with each other to resolve any issues and come to an agreement quickly. Conducted FSD reviews and walkthroughs with the designers, developers and stakeholders. Documented and maintained the Source to Target Mappings and Business Rules throughout the project. Provided user assistance and training documentation on project completion.

Environment: Requisite Pro, Clear Case, RUP, MS Office Word, Excel, Access, PowerPoint, Outlook, Visio , SQL, Java, Windows 2000/NT, UML.

Confidential

Business Analyst

confidential of Georgia has consistently served the health care needs of Georgians since the 1930's. Known for its stability and endurance in an ever-changing and challenging marketplace, the Georgia Blue plan is a trusted health care leader throughout the state. Blue Cross Blue Shield uses Power MHS, a fully integrated, intelligent data processing and management information system for managed healthcare. The datawarehouse system being developed would be used to serve as a central store for report genertation and data evaluation purposes.

Responsibilities:

• Responsible for documenting the requirements gathered from the Stakeholders.
• Engineered Use Cases, Class and Sequence Diagrams for the System's UML Methodology new re-engineered business processes
• Redesigned the existing business solution. Modeled the new business process and defining the data flow and integration requirements.
• Created As-Is and To-Be model for the application.
• Created Use cases, Class Diagrams, Sequence Diagrams and Data Flow Diagrams using Rational Rose and Visio for new procedures that would help improve existing processes
• Identifying user interface modifications and working with internal development teams to incorporate these changes to the production code base.
• Understanding the requirements and data mapping across systems.
• Reviewing test plans, test cases, execution of the same, publishing the results to the development team and working with the other leads to define scope of each release.
• Assisted with the development of project timelines and scope.
• Drafted and implemented Requirement Traceability Matrix RTM using Excel Spreadsheets and Visio. Involved in performing Gap Analysis, Data Analysis, Statistical Analysis, for new functionality requirements, as well as prioritized them based on actual business needs so as to align them with the product release roadmap.
• Developed business Use Cases using RUP/UML for new product functionality after conducting requirements elaboration sessions with client teams.
• Updated, maintained and promoted Test Plans and Scripts to configuration management for version control.
• Involved in training and documentation of business constraints and assumptions.

Environment: IBM AS/400 , DB2, MS Word, MS Visio, MS Access, Rational Rose 2000, UML, Clear Case, MS Outlook.

Confidential

Software Engineer/Analyst

confidential has leading multi service operators as its customers for Voice and Data solutions. The Company is also the leading provider of integrated communications and information solutions, trusted to meet mission-critical requirements and improve the operations of public safety, government and enterprise customers worldwide.

Responsibilities:

• Implemented the application software in C for operation and management of new hardware components including Selection and Distribution Unit SDU and Multiple Channel CDMA card.
• Designed and implemented an object-oriented framework for a distributed real-time network to provide a higher data rate and increased channel element availability for call setup.
• Designed and implemented new classes for soft hand-off during call setup.
• Assisted in analysis and documentation of the Business Rules and Requirements Documentation.
• Participated in JAD sessions for identifying, analyzing and capturing risks to be mitigated in the TO-BE model.
• Acted as a liasion between the technical team and the Project Manager.

Environment: Visual C, Visual C , Oracle 8.0, MS Office Word, Excel, Access, PowerPoint, Outlook , Windows NT.