Professional Summary:

• Project Manager/Sr. Business Analyst with over Nine years of experience and proven expertise in end-to-end project management leading various sectors. Managed and executed projects with PMI, ITUP, SDLC AGILE methodology, Transition and Transformation methodology, ITIL and CMMI based process consultancy and process management.
• Major experience in Information Technology with telecom sector, Also managed IT projects across various sectors like General business, Energy and Utility, Industrial, Public, Financial, Banking and communication sectors.
• Expert in developing and executing transition and transformation strategies and solution design knowledge of AMS Application Maintenance Services transition, AD Application Development transition, Demand and Resource capacity management, Processes and services transition models and knowledge transfer across all streams.
• Very good exposure to ITIL and CMMI methodologies and practices, Handled many process consulting and process improvement projects.
• Experienced in requirement gathering, creating requirement analysis for high-level design, reverse engineering, forward engineering, Use Case diagrams, Activity diagrams, Sequence diagrams Collaboration diagrams E-R diagrams and Mapping Documents using IBM Rational Unified modeling language. UML .
• Experience in implementing IBM Rational Unified Process RUP through all phases of software development lifecycle. i.e. Inception, Elaboration, Construction Transition.
• Experience in GAP analysis, SWOT analysis, Cost benefit analysis and ROI analysis
• Creative thinker and analytical problem-solver with demonstrated ability to manage projects from planning through execution/completion under the pressure of fast paced time sensitive environment.
• Worked across functional Teams, across various domains, which involve teams from remote locations and Diverse Culture.
• Decisive, Energetic and focused team player involved in innovative and strategic changes to be competitive in the market.
• Experienced in design, development and Coding for the various projects under Linux, UNIX/Windows OS, Shell Scripting, Perl Scripting, C in Embedded Networking and Telecom domain.

Technical Skills

• Methodologies: Transition Transformation methodology, Application management services AMS, Application development AD , SDLC AGILE methodology, E2E Project management with PMI standards ITUP,Unified modeling language UML , Rational Unified Process RUP , Bidding RFP, due diligence for new business, Knowledge transfer, Staff augmentation, Resource Management, Process management, Contract management, Release management, Vendor management, SLA management, Risk Management, Configuration Management, Demand and resource capacity management, Governance model with reporting structure, escalation and communication model,.
• Processes: CMMI, ITIL, Lean Six Sigma and IBM's QMS Quality Management System
• Design Tools: MS Project, MS Visio, MS Word, MS Excel, Adobe Photoshop
• Testing Tools: Rational Clear Quest, Quality Centre, ClearDDTS
• Configuration Tools: Rational Clear case, SCME,VSS, CVS, Make utility
• Debugging Tools: GDB, JTAG trace 32, Lauterbach Onchip , STI source code debugger
• IBM Tools: FP, CAT capability assessment tool ,AAT application assessment tool ,GRSMART
• RDBMS: Oracle 10G, Microsoft SQL Server 2005/2000, MS Access 2000
• Programming Languages: C,C , Data structures, Assembly 8051, 8086, ARM7TDMI
• Scripting Languages: UNIX Shell Scripting, Perl with CGI web programming, HTML
• Operating Systems: DOS 6.2, UNIX, Windows 98/NT/XP Professional, Macintosh, Linux
• Software: Microsoft Office suite, MS Outlook
• RTOS: Vxworks, RTLinux
• Document Repository: Sharepoint,AT T Kosmos
• Networking: OBEX,TCP/IP, FTP, RS232,Wireless 802.11x
• Mobile Applications: phonebook, Camera, FM Radio, Call Handling, SMS/EMS/MMS, Bluetooth Application, Multimedia, Order provisioning in at t, end to end order flow in AT T
• Interfaces: Tuxedo, Connect Direct, DMQ, Corba

Professional Experience

Confidential

Project Manager and Sr. Business Analyst

This project is Outbound and Inbound - intra-country and International country to country calling with in-country mandatory capabilities like: lawful call intercept, emergency service calling, etc., this might vary on a country by country basis as well as the must have set of basic voice features. This project requires a Multi-release effort and so it needs to follow the MRP or Multi-Release Project development model.

Responsibilities:

• Followed PMI standards to manage projects through the project lifecycles of initiation, planning, execution and closure.
• Performed project management task and activities like planning resource allocation of consultants, programmers, developers, testers managing releases deliverables, creating project plan milestones, phases, tasks, critical path dependencies, constraints, budget tracking , estimates, project tracking, work breakdown structure, Risk assessment, Activity log and RAID log.
• Planned and performed effective software testing through Unit test, System test and UAT phases.
• Guided team to draft business requirement BRD by gathering requirements from internal and external customers and creating use cases, sequence diagrams, activity diagrams and collaboration diagrams. Gathered requirements threw JAD/JAR sessions.
• Translated requirements into tasks, milestones, and timelines to ensure project completion in accordance with specified deliverables.
• Managed communication of project status, weekly status reports, internal and external reviews and feedback from Verizon clients.
• Monitored client expectations and conducted user interviews

Environment: Project management with PMI standards, RUP, UML,SDLC, AGILE, CMMI, ITIL, Excel, MS Project, MS Office, MS Visio, Rational Clear Quest, JAD, C, Shell, Perl, C ,. Net, HTML, Oracle, PL/SQL

Confidential

Project Manager

Project Description: Scope for this project is to ensure the following for the account that is ready to assume responsibility for managing and delivering the services defined in the contract signed between KPN and IBM for application transition service transition which includes designing service operation processes based on ITIL/CMMI, design Service level management and process governance setup. Application Transition was divided in to four parcels as per business service area altogether includes transition of 166 applications.

Responsibilities:

• Complete Service transition strategy, solution, planning execution.
• As part of service operational processes SOP design and developed 20 processes manuals based on ITIL standards, which includes major processes like Incident management, problem management, Change management, Configuration management, Availability management, Capacity management, Performance management, Enhancement management, Authorization management Production support.
• Defined and developed process manuals for General Services like Life cycle management, Release management, knowledge management, Document control and preservation, Continuity management Service level management.
• Developed Innovation processes for Enhancements, New Projects with NPD New Product Development framework KPN Unified Process KPN UP , waterfall delivery model and handover processes from AD to AMS.
• Each manual designed with process overview, process flow diagram, Activities in detail, RACI metrics and process roles.
• Developed organization model with communication model and tactical and strategic escalation matrix and tracking process.
• Developed meeting structure for IBM delivery team for AMS and AD operations.
• Developed complaint management process for KPN client.
• Developed Service level management SLM framework for KPN.
• Developed measurement workbooks for Key performance Indicator KPIs Performance indicators PIs for Innovation and Operations.
• Defined each KPI PI in detail with name of measurement, definition, formula, primitives, process, measurement window, measuring tool category.
• Created measurement workbooks for incident related metrics, problem Related metrics, Quality related metrics, change related metrics, Availability metrics, Customer satisfaction metrics staffing metrics.
• Application Transition was divided in to four business chains. Traditional Voice 49 applications , Enterprise 40 Applications , BI/MDM 40 applications, BPCORA 37 applications . I have handled complete Application transition for BPCORA business chain.
• Proposed and executed Application transition solution with Application transition plan, RKT costing, network selection, staffing plan, identifying RAID logs and cost optimization.
• Proposed and executed AMS and AD Transition strategy, Solution, planning execution.
• Defined Knowledge transfer plan based on skills, environment, criticality, technology, software's required and vendors in detail.
• I have handled major vendors for BPCORA like Atos, Accenture, Capgemini and KPN to get knowledge transfer.
• Provided Training to delivery team for new delivery model and process model.

Technologies: ITIL, CMMI, T T methodology, GRSMART, SDLC, AGILE, MS excel, MS Visio, MS word, MS PowerPoint, MS project plan

Confidential

Project Manager

Project Description: IBM is one of the supplier to provide application services. Scope for this project is to provide complete transition for the in scope applications. In scope applications cover all four-business areas Creating, Communicating Selling, Supplying, and Supporting.

Responsibilities:

• Developed and executed complete Service Transition strategy, solution and planning.
• Developed transition solution and executed Due Diligence on Application and Process Landscape.
• Conducted method adoption workshop with IKEA SMEs to adhere all existing processes.
• Performed GAP analysis and cost benefit analysis for all processes.
• Developed As Is and To be process models.
• Design and developed service management governance process manuals, which includes contract management, financial management, Performance management, Relationship management, forecast and demand management and Risk management.
• Developed procedures for Transition state service operation processes and ITIL standard SOP processes for steady state delivery model, which includes Service level management process, Capacity management process, Availability management process, IT service Continuity management process, Release and deployment management process, Service validation and testing process, Change management process, Configuration management process, knowledge management process, Event management, Incident management, problem management continual service improvement process.
• Each procedure manual designed with process flow diagram, detail description, roles, RACI metrics and communication model.
• Developed project management procedures to handle new projects between IKEA and IBM.
• Developed third party contract management strategy, solution planning for delivery team.
• Developed and executed solution for Governance model that includes delivery reporting structure, Escalation model and communication model.
• Provided Training to delivery team for new delivery model and process model.

Technologies: ITIL, IBM OPAL,T T methodology, PMI, GRSMART, SDLC, MS excel, MS Visio, MS word, MS PowerPoint, MS project plan

Confidential

Transition Manager

Project Description: Transition and Transformation solution for DWP. DWP is a Government Public sector Project with 593 FTE, 700m -1000m approximately. Transition involved multiple vendors including Atos, Accenture, HP and Fujitsu for 127 applications. Transition required from multiple Locations in UK like London, Northwest, Northern Ireland, new Castle, LSA. Transition Period is one year and Transformation for two year total contract period with IBM is seven years.

Responsibilities:

• As a Transition manager for DWP AMS project, taken care of complete transition transformation solution design for knowledge transfer plan in phases like strategy, solutioning, Joint Verification Due-Diligence and Re-Solutioning and transition planning.
• Involved in the T T proposal development and RFP response, Participated in customer due diligence activities.
• Prepared and managed Project Initiation document as a first proposal to DWP including AMS and AD transition strategy, Service transition strategy, Transformation strategy with RKT Remote knowledge Transfer costing, network selection, staffing plan, RAID log and cost optimization. To derive cost I have used SAGE and GRSMART tool
• Performed SWOT analysis and ROI analysis for in scope application portfolio.
• In joint verification phase I have prepared meeting schedules and planners for customer meeting along with meeting agenda.
• Prepared transition and transformation plan including AMS AD solution and every key activity.
• Developed solution for federated asset library structure, which states possible reuse of existing assets and tools from the customer and leveraging new tools Setting up Governance, Reporting and Project Management Processes.
• I have prepared and managed weekly status and tracking meeting between GD and Geo teams.

Technologies: ITIL, CMMI, T T methodology, IBM OPAL, PMI, GRSMART tool, SAGE tool, SDLC, AGILE, MS excel, MS Visio, MS word, MS PowerPoint, MS project plan, Adobe photoshop

Confidential

Transition Manager

Project Description: Working towards Delivery Transformation approach to identify the cost saving and transformation opportunities available across multiple delivery dimension within the existing delivery organization for different clients in IBM.

Responsibilities:

• Prepared IT portfolio assessment questionnaire on various dimension like Application, Delivery, Automation, Process, Quality, Change management, Service transition, Sourcing, people and quality. Conducted assessment for all existing processes.
• Client Presentations with summary of findings, recommendations and benefits over it, provided roadmap and roadmap execution for transformation activities on different delivery dimension.
• I was responsible for the administration of CAT tool, developed Application portfolio analysis tool, gathered data for assessment for different delivery dimension using CAT tool.
• Responsible for Working on different Delivery Dimension to identify pain areas and business needs, identify possible areas of cost reduction and to identify Gaps Maturity for each Dimension and doing analysis with CA tool.
• Generate reports with gap analysis, key findings, ROI analysis and reformation.
• Applied standards like CMMI, ITIL and lean six-sigma analysis of process maturity model.
• Developed excel based tool for assessing ITIL based process maturity standards for all delivery accounts.
• Implemented LEAN in the T T department to make the current transition execution more effective by controlling transition financials, reducing process overheads, Improvement in skill level of resources and by reducing lead time of dependencies such as network, tools, software procurement and resource mobilization.
• Proposed Detailed CMMI and six sigma lean implementation solution along with complete plan and cost.

Technologies: ITIL, CMMI,Lean Six sigma,IBM OPAL, CAT tool, AAT tool, T T methodology, MS excel, MS Visio, MS word, MS PowerPoint, MS project plan, Adobe Photopshop

Confidential

Team Lead and Business Analyst

Managing AT T applications and projects such as CRANE Application retirement which is responsible for gathering and constructing local environmental information including local Calling are definitions and distributing data to other systems on need bases. CRANE data is also used for validation for operational and billing systems. Other application CDIS Customer Data Information System is a High End Provisioning System used to store customer data, provision and track customer service requests SRs . Project scope is to maintain these AT T applications threw AD, Enhancement and AMS lifecycle.

Responsibilities:

• Lead the team perform team management activities and audit management.
• Ensure requirement analysis, Functional design, Technical analysis, Technical Design Development, Deliveries, Impact Analysis, Review activity, Implementations and the production support.
• Responsible for development, maintenance, enhancement and deliverables for set of applications like CRANE, CDIS, TSO SRP, LDM, BCAPPS-L, GLITR
• Ownership of applications, monitoring processes and enduring compliances, managing internal audits.
• Represent and work with productivity numbers for all AT T applications within group.
• Performed Team management activities, prepared work break down structure for team, managed status tracker weekly and monthly including RAID logs, developed cost model for release estimation, prepare project plans for maintenance and development projects.
• Managed communications with AT T clients for new project requirements along with BAU, managed end-to-end test cycle till UAT.
• Fulfilling AT T user's needs being liaison between AT T client and delivery team
• Managed knowledge management database called Kosmos for AT T applications.
• Worked on enhancement and maintenance activities for AT T applications.
• Managing requirements, estimation, development, enhancement of project, maintenance of project, Testing, Team management , productivity for the project.

Technologies: C,C , Perl, Shell, Oracle, PLSQL, Clearcase, Gdb, SCME, make utility, MS Excel, MS word, MS power point, MS project plan.

Confidential

Software Engineer

Project Description: Develop Motorola mobile feature File transfer over OBEX.

• The services provided by the OBEX feature are:
• Sending single item of a database to a selected device, Sending a file stored in the File management System to a selected device via Irda or Bluetooth over OBEX. Receiving a single item sent by a peer OBEX device. The user is able to preview the item and decide whether the item needs to be saved in the native database. For generic files, the objects are stored in the File System. This feature requires that the existing database applications PhoneBook App, DateBook App, ToDo List App, Message Center App and Shortcuts App.

Responsibilities:

• As a application owner responsible for application design and application maintenance support activities
• Analyzing Bluetooth application related business requirements and followed by performing project design, development, maintenance and testing activities
• Bug fixes for the errors related to different OBEX profiles like FTP, OPP, and BIP on different Motorola Mobile devices.
• Implementation of new Customer Requests, Enhancements for Motorola phones using tools like Clear Case, Make Utility, and Version Controlling with Clear case.
• Debugging with GDB and defect tracking tools like ClearDDTS.
• Debugging with JTAG and Trace32 for different CDMA Motorola handsets using Lauterbach On chip debugger setup.

Technologies: C, C , data structures, Obex Kernel, FTP, clear case, Motorola mobiles, Bluetooth Real Time Analyzer, Lauterbach debugger, GDB, Clearcase, MS word, MS Excel, MS PowerPoint.

Confidential

Engineer - Networking and Communications.

Project Description: Logitech WLAN Access Point

• Logitech is a wireless AP with Sh4 Hitachi processor with an Atheros based wireless card in it. AP interconnects Wired Ethernet and Wireless LAN on to an up-link Ethernet interface
• The driver has to supports various industry standard security mechanisms along with Logitech specific security mechanism, like Logitech Data Link layer Security LDLS . Project scope is to design and develop GUI interface for Logitech.

Responsibilities:

• Design and development of GUI and Backend interface for the Logitech wireless AP.
• System testing with WLAN device driver.
• Manual testing of DLP projector's menu settings.
• Manual testing for Nokia mobile GUI screen.

Technologies: C, Shell Scripting, HTML, Linux, Vss, Cvs , MS word, MS Excel.