SUMMARY

• Total of over 6 years of experience working in IT field as a Business Analyst in the Healthcare industry.
• Proficient in MS office - PowerPoint, MS Visio, Excel, Word and outlook.
• Experience in using SQL for the purpose of data analysis and data mapping.
• Sound knowledge of EDI and ICD standards and processing.
• Experience in Agile, RUP and Waterfall environment.
• Experience in defect logging tool like Jira, Quality Center, Clear Quest.
• Expert in gathering requirements for the creation of various business documents such as use case, BRD, functional specs including test plan and test case.
• Skill in performing manual testing.
• Excellent verbal and written communication skill with the ability to communicate with various levels of team members and management to clarify needs and evaluate alternative business solutions.

PROFESSIONAL EXPERIENCE

Confidential, MA

Business Analyst

Responsibilities:

• Act as a liaison between the projects sponsors within the business unit and the Operations Systems group to identify system requirements and improvements, while also maintaining coordination with multiple functional areas.
• Conduct needs and impact analysis on business requests searching for ways to link existing programs, processes, and systems throughout the organization to achieve optimal efficiency and reusability.
• Analyze and provide recommendations on major projects and system enhancements to the decision makers.
• Facilitate interviews and workshops with project stakeholders for requirement gathering and polishing.
• Define user requirements and translate them into system requirements through use cases to ensure understanding of the request by all project members.
• Create and update data requirements and conduct data analysis for integration and conversion efforts.
• Prepare and execute test plans and test cases
• Prepare UAT test script and conduct demonstration of the design implementation to the business

Environment: MS office 2010, Sales force, Wiki, Jira, Chatter

Confidential, MA

Business System Analyst

Responsibilities:

• Gather requirements from the business User to write BRDs, Functional Specifications and, Use case specifications
• Communicate to various vendors and team members to discuss data integration and data mapping.
• Analyze and interpret the data that are in an excel sheet or MS SQL database by using excel sheet formulas and SQL queries.
• Create front - end mapping and if possible back-end mapping for the required fields/columns that will be migrated either from or to another system.
• Set up various meetings involving business user, vendors, developers, and QA to discuss planning, data analysis, timeline, and process flow.
• Conduct a BRD/Functional spec review session before the approval involving business user and concerned team members to assert that all team members understand the requirement.
• Prepare change Control document for additional scope that was addressed after the business signoff.
• Write meeting agendas and meeting minutes and distribute to all members in the meeting
• Work on Ms Visio to work on various data flow
• Help QA with testing of the requirement
• Enforce IT methodologies, specifications and standards. Implement, test and maintain information systems.
• Create JIRA tickets and monitored all JIRA activities
• Worked closely with PM, business user and other stake holders to plan and schedule timeline and assign proper resources.
• Maintain weekly status workbook to define the requirement to be done, work that was done in a week and what will be done in upcoming week.
• Diligently use SharePoint to store necessary documents vital to the project and the requirement.
• Provide expertise to BSAs, PMs and other members of the organization belonging to various other projects regarding CACTUS system and possible downstream affect to their systems.

Environment: Ms SQL, JIRA, MS VISIO, SharePoint, MS project plan, Skype, Shoretel, Visual Cactus, TALEND

Confidential, MA

Business Analyst

Responsibilities:

• Gather information and documents from business users and SMEs through interviews (group or one-on-one), meetings, emails and JAD session as well as though reviewing old documents.
• Act as liaison between business users,development group to gather and document Scope, Use Cases and Functional Requirements.
• Create and maintain required Unified Process artifacts for the approved SDLC process. Submit for review and business approval of these artifacts.
• Create and perform test cases for Unit testing to verify coding before the submission to the QA team.
• Conduct ER (Emergency Fix) that demands an urgent and quick resolution by preparing an ER document and conducting a quick test.
• Facilitate interactions with other IT areas and business units, both internal and external. Serve as liaison between development groups and Infrastructure Teams.
• Serve as Release coordinator for monthly projects and report project and task status to senior management through Inspection and elaboration meetings, Code drop meetings and Go-no-Go meetings as part of a RUP procedure.
• Communicate effectively with business users and other managers. Ensure project documentation, plans and scheduling are in compliance with agency initiatives and priorities.
• Identify, communicate and resolve triaged Helpdesk tickets identified by Production Control, users or management.
• Create defects and enhancement request using Clear quest and JIRA
• Conduct post-evaluation validation to monitor and measure the success of implemented solutions
• Work with other state departments like SSA, EOEA, DOR etc. to ensure smooth data transition between Confidential and other state departments.

Environment: MA21 Mainframe, Mass Forge, Rational ClearQuest, Rational Unified Process (RUP), Windows 7, MS Office 2010, Jira

Confidential, DC

Quality Analyst

Responsibilities:

• Reviewed Business Requirements, Functional and Technical specifications with business analyst and QA manager to learn the functionality and process.
• Participated in the project plan meetings and defined the QA work time slots, hours and resources allocation.
• Prepared Test Plan and defined the Testing strategy, testing approach, resources and time lines.
• Conducted the test cases per review meetings with business analyst’s team to verify requirement coverage in the test cases and got sign off before execution.
• Worked with other team members and conducted the weekly status meeting to make sure the all team members are on the same page.
• Created both manual test cases with expected results as well as automated test scripts in Quality Center
• Logged defects in QC. Also coordinated with developers and business analyst to determined repair priorities.
• Performed regression testing after the defect is resolved and closed in Mercury Quality Center.
• Maintained Traceability Matrix to make sure that test plans were written for all the requirements.
• Provided test case execution status and review output/reports
• Prepared status reporting for the Test Manager and various workgroups

Environment: MS Visio, Word, Excel, PowerPoint, Quality Center, FEP system

Confidential, Falls Church, VA

Jr. Business Analyst

Responsibilities:

• Worked closely with lead business analyst to Analyze Facets Requirements.
• Conducting business validations, covering the following deliverables: FACETS Providers, Facets Claims adjudication and Facets Membership and Operational reports.
• Interacted with business owners to identify business system needs, evaluated solutions for business problems and proposed alternate methods to increase efficiency.
• Participated in JAD for user interviews to gather requirements
• Performed GAP Analysis for new functionality requirements and prioritized them based on the business needs
• Participated in writing Business Required Document (BRD) as well as write supporting document containing essential business elements, detailed definition and description of the relationship between the actors.
• Participated in conducting data analysis with the Data analyst in defining data sources
• Publish functional requirements, Screen prototypes on portal for access by all project participants.
• Created screen designs in VISIO for each step of system including all what if scenarios.

Environment: Windows, Rational suite (Rational Rose, Rational Requisite Pro, Rational Clear Quest, Rational Clear Case), EDI, Facets, Agile, MS Office, SharePoint, SQL