Experience Summary

Senior IT consultant with over ten years dedicated to Business Analysis, Program/Project Coordination and Quality Assurance on mainframe-based systems, client-server, and Web based systems/applications. An architect of project plans detailing the milestones of project completion deliverables to satisfy project requirements. Specialized in, system, integration, regression, smoke-box, black box, maintenance and user acceptance testing UAT as well as creation of use cases, test cases, test plans and execution of detailed test scripts/test cases. Possess substantial experience in the Child Support industry business processes as well as familiarity with Retail, Financial and Insurance industry standards and utilization. Also, recognized for exceptional leadership qualities, excellent analysis proficiency, outstanding documentation skills, and ability to work in a team environment or independently with little guidance. Drive to enhance technical/functional, professional knowledge and skills through the use of trade journals, seminars and web courses. Ability to adapt to various SDLC process including but not limited to Agile, RUP and Waterfall methodologies.

Job Title History

Project Manager

Confidential

• Sr. QA Test Lead
• IT Consultant
• Sr. Business Analyst
• UAT Project Coordinator
• QA Test Manager
• QA Project Coordinator
• Test Lead/Sr. Quality Assurance Analyst
• Business Analyst/QA Test Lead
• QA Analyst II
• Business Analyst / Functional Test Lead
• Quality Assurance Software Tester

Technical Summary

• Industries: Child Support Enforcement, Automotive Insurance, Property Insurance, Talent Management, Financial Services, Consumer Goods, Retail
• Proprietary Systems: SAIC Auto Pilot System, MICSES, SETS, FLORIDA, CAMS, Vurv Recruit, Vurv Perform, Taleo Enterprise Edition, Taleo Scheduling Center, GAIC PIM UD, AccuFit, SunDial
• Methodologies: RUP, SDLC, RAD, BABOK, PMBOK, VSDM, Agile-SCRUM, Waterfall
• Applications / Tools: QARun, Rumba 95/NT, Action Request System Remedy v4.0, PVCS Dimensions 8.0, TOAD, PL/SQL Developer v.7.1.5, Task Tracking System 32-Bit , Symphony, Mercury Test Director, HP Quality Center, HP ALM, Mercury Quality Center, SETS Helpdesk Ticket Tracking System, SnagIt, Pick Pic, Interactive Voice Response IVR , TSO, Rally, SharePoint, ChangePoint, MS Visio, MS Project, MS Office Suite, Corel Office Suite, Enterprise Manager, Adobe Acrobat, Lotus NotesR5, Perforce, SOAPUI, RCC, SPBuilder, Oracle SQL Developer, AccuFit, SunDial POS Application , Communications LUX Internal , EyeNet, Remedy 7.1, Confluence, JIRA, WCS, ATG, HYBRIS
• Communications: Novell GroupWise, Microsoft Outlook, Internet, Lotus Notes, Microsoft Office Communicator, Lynked, Google Chat
• Operating Systems: Windows 7, Windows NT/2000/2003/XP/XP Professional/Vista, IBM Mainframe, UNIX
• Databases: Oracle 9i, SQL Server, MS Access
• Languages: SQL, Inform
• Engagement Overview

Confidential

Role: IT Consultant: Project Manager

• Project Manager working with First Group's Operations Excellence group, accountable for the coordination with project test teams to ensure successful implementation of an ATS across North America. Working directly with multiple areas of the business in the US, Canada and United Kingdom to define and Implement process for ATS rollout to North America.
• Duties included but not limited to the following:
• Documenting process methodology for ATS Rollout
• Creating Business Requirement Documents to define deliverables
• Managing testing aspects for core teams accountable for deliverables specific to the project
• Coordinating pilot test activities across multiple work areas and Divisions
• Reaching out to the field users of the system and keeping them informed of project status
• Working closely with the business to ensure their objectives of the system are being accounted for
• Designing detailed process diagrams
• Maintaining the Test Log to report issues identified with the system.
• Coordinating deliverable tasks with UK team
• Facilitating meetings with US, Canada and UK teams on project statuses
• Creating detail matrices of resource allocation across multiple time zones
• Created and oversaw execution of project deliverables
• Provided program management with actionable information on key quality indicators
• Conducted work session for the prioritization of defects
• Provided insight to delivered web pages as well as helped to construct content
• Utilized SharePoint in housing project documentation as well as maintaining meeting minutes
• Assisted and provided guidance in development of new Career Site
• Developed tests for UAT
• Executed Tests for UAT

Confidential

Role: IT Consultant: Sr. QA Test Lead

• Senior QA Test Lead with TellusWeb working with direct Client Sterling Jewelers. This assignment involved working on Sterling's ecommerce site. Responsible for planning and executing testing activities for the launch of Sterling's legacy and regional websites.
• Created test scripts to validate functionality of web sites
• Verified test efforts were based upon design specifications
• Utilized document tracking system Confluence
• Worked with MS Visual Studio in building forms
• VS Test Pro for managing of test environments
• Created defects and tracked progress on submitted defects utilizing JIRA defect monitoring system
• Advised Management of potential risks identified in business requirement documents
• Quickly adapted to working in multiple online environments to cover multiple websites
• Made suggestions and provided insight for process improvements
• Worked directly with Development team to improve on code delivery
• Worked in fast paced environment with teams that were located in multiple areas
• Worked with Third party vendors on process improvements
• Worked with Third party vendors on relaying information to in-house development teams

Confidential

Role: IT Consultant: Quality Assurance Test Lead

• QA Test Lead for this position with Luxottica Retail. I was involved with hands on testing for their UAT phase for the roll out of enhancements to their AccuFit Digital Measurement System DMS . My accountabilities involved, working closely with the business on defect reconciliation, informative regulation of new and future enhancements as well as maintaining stability of core functionality within business products.
• Created test scripts to validate Digital Measurements System
• Executed tests to verify DMS functioned to System requirements
• Created defects and tracked progress on submitted defects for retesting once fix was in place
• Advised Management of potential risks identified in business requirement documents
• Adapted quickly and learned the processing procedures of the AccuFit application
• Made suggestions and provided insight for process improvements
• Utilized enterprise tools for maintaining version control over test environments
• Familiarized myself with legacy POS product SunDial

Confidential

Role: Senior Business Analyst

• Executed test scripts
• Utilized HP ALM process in refining implementation process
• Senior Business Analyst for Great American Insurance Company working in the Product Development Compliance PDC unit. My position at GAIC involves working in the Property and Inland Marine PIM line of business. Accountabilities involved, working closely with the business on defect reconciliation, informative regulation of new and future enhancements as well as maintaining stability of core functionality within business products.
• Duties included but not limited to the following:
• Utilizing SQL to perform data analysis on reporting measures for ISO
• SQL also utilized in validation of test automation results
• Updates within validation measures for script automation
• Creation of test plans for monthly deliverables
• Ensuring monthly deliverable timelines are met accordingly
• Creation of monthly release documents which were distributed to the business
• Managing testing activities for Property and Inland Marine PIM Underwriter Desktop application
• Coordinating test activities between business and IT groups
• Drive meetings and work sessions that result in quality testing deliverables
• Ensures project documents are complete, current, and stored appropriately in Sharepoint site
• Enforce and maintain PDC project methodology amongst business and IT teams

Confidential

Role: UAT Project Coordinator

• Coordinate and facilitate the completion of defined program testing deliverables for System Testing as well as User Acceptance Testing.
• VS Test Pro for managing of test environments
• Worked with MS Visual Studio in building forms
• Use of MS Project to define project deliverables and track identified dependencies
• Provided program management with actionable information on key quality indicators.
• Created and executes project test plans
• Creating detail matrices of resource allocation across multiple time zones
• Ensuring off shore teams are informed of the business processes and there level of involvement
• Drive meetings and work sessions that result in quality testing deliverables
• Utilizing Sharepoint to create documentation storage areas for related project documentation
• Working with IT teams to ensure .Net testing environment is in a working condition for testing and proper data is loaded into the system
• Coordinating smoke test activities across multiple work streams
• Managing daily testing aspects for multiple test teams accountable for deliverables specific to the project.
• Duties included but not limited to the following:
• UAT Project coordinator working with the DELL PMO group, accountable for the coordination with project test teams to ensure successful conversion of over twenty-four thousand users to the new platform. Working directly with multiple areas of the business to document defined testing deliverables, track testing progress against the approved plan, work closely with the business to ensure UAT testing deliverables are met, and provide program level reporting on test status and defect management.
• Effectively communicates relevant project information to superiors
• Ensures project documents are complete, current, and stored appropriately
• Effectively applies our methodology and enforces project standards
• Project defect management

Confidential

Role: QA Test Manager

• Drive meetings and work sessions that result in quality testing deliverables.
• Executed test scripts
• Coordinate and facilitate the completion of defined program testing deliverables for System Testing as well as User Acceptance Testing.
• Use of MS Project to define project deliverables and track identified dependencies
• Provided program management with actionable information on key quality indicators.
• Utilize SharePoint for project specific documentation management as well as resource identification.
• Facilitator for project meetings involving all stakeholders necessary for project completion
• Created and executes project test plans
• Managing daily testing aspects for multiple test teams on-shore and off-shore accountable for deliverables specific to the project.
• Duties included but not limited to the following:
• QA Test Manager working under the Citicorp, N.A. IT Testing group. Accountable for the coordination with project test teams from multiple areas of the business to document defined testing deliverables, track testing progress against the approved plan, work closely with the business to ensure UAT testing deliverables are met, and provide program level reporting on test status and defect management.
• Project defect management
• Identifies resources needed, works with resource managers to insure appropriate testing assignment
• Ensures project documents are complete, current, and stored appropriately
• Effectively communicates relevant project information to superiors
• Effectively applies our methodology and enforces project standards
• Minimizes exposure and risk on project

Confidential

Role: QA Project Coordinator

• QA Project Coordinator under the PMO level of a large and complex financial services based system. Accountable for the coordination with Workstream Leads from multiple workstreams to document defined testing deliverables, track testing progress against the approved plan, and provide program level reporting on test status and defect management.
• Duties included but not limited to the following:
• Coordinator of 7 Workstream teams which contained multiple application teams
• Facilitator of PMO processes defined to guide workstreams on the deliverables of the project
• Provided program management with actionable information on key quality indicators
• Use of MS Project to define project deliverables and track identified dependencies
• Coordinate and facilitate the completion of defined program testing deliverables for System Testing as well as User Acceptance Testing
• Drive meetings and work sessions that result in quality testing deliverables
• Worked with MS Visual Studio in building forms
• VS Test Pro for managing of test environments
• Administer program level reporting tools that track test status for progress against plan
• Administer defined program level defect tracking reports and tools
• Created UAT Guide for final stages of transition process
• Direct contact for over 140 users Business users who participated in UAT
• Assist PMO in meeting the testing objectives of the program, ensuring timely and high quality information is provided relative to testing status and defect management
• Worked closely with Workstream Testing coordinators to ensure full understanding of testing documentation expectations, and timely delivery of required artifacts
• Executed and developed tests for UAT

Confidential

Role: Test Lead/Sr. Quality Assurance Analyst

Test Lead/Sr. Quality Assurance Analyst responsible for testing Taleo's web based software products. Accountable for the technical /functional implementation of products, ensuring they meet the highest standards of quality and efficiency.

Duties included but not limited to the following:

• Test Leader for initiatives involving the Scheduling product
• Managed the daily testing activities associated with the project
• Managed team members in the testing efforts of new functionality and maintaining maintenance fixes
• Created and maintained environment s in RCC that were used in testing initiatives
• Worked with SOAPUI in testing initiatives
• Knowledgeable in XML scripts composing/deciphering
• Utilized Web Methods to identify/enforce proper routing of test data
• Worked with MS Visual Studio in building forms
• Defined test objectives, wrote test cases, executed tests and document results
• Report status and critical issues on assigned projects
• Perform functional, integration and regression testing on new and updated versions of software products
• Reproduce client issues and assist development in duplicating errors
• Assisted development teams with JavaScript and JUnit development in a Quality perspective
• Implement and follow defined software quality processes and procedures
• Followed Agile methodology for development of test deliverables
• Assisting in the implementation of the agile process across the team
• Research of functionality specific to module aspects
• Attend Sprint meetings to evaluate upcoming work
• Participate in the defining of Back Log Items and the tasks associated to them
• Created various business documents including but are not limited to status reports, test plans/estimates, process flows, statistical diagrams, and PowerPoint presentations
• Working within a Suite eCommerence of products to ensure proper integration points are intact
• Influence and suggest process and technology improvements at all levels of the organization

Confidential

Role: Dept of Revenue: Business Analyst/QA Test Lead

• Business Analyst for state of Confidential support enforcement system, Confidential assigned to the System Support Process SSP team. Responsibilities include analyzing and testing of production issues reported by users, system enhancements and overall stability to the FLORIDA Mainframe system and CAMS SAP interface processing.
• Duties included but not limited to the following:
• Lead test projects by defining requirements, and assuring objectives are met in a timely manner
• Maintained project plans for assigned projects
• Solicit information from direct clients in the field or within Business area management groups
• Verified that requirements are to users specifications
• Created Use Cases for design of system requirements
• Lead Analyst for testing production bugs and enhancements by implementing monthly release packages containing approved and prioritized tasks
• Tested the application on an IBM Mainframe system and also verified records through the use of TSO
• Meticulous review and approval of various requirements documents program requirements list, program specs, Unit test plans, etc
• Creation of system requirement documents from user prospectus
• Accessing of database to ensure/validate records and files are being generated as expected
• Research of functionality specific to module aspects
• Created detailed test scripts/plans which outlined business objectives as well as aspects of test procedures
• Host/Attend meetings with key staff in regards to project's specifications
• Research/Monitor/Update of software cycle in-house tracking tool SSP ISSR database MSAccess
• Acquired knowledge of Florida's child support rules and regulations which was applied in researching business functionality to conform to State requirements
• Created various business documents including but are not limited to status reports, test plans/estimates, process flows, statistical diagrams, and PowerPoint presentations
• Proven ability to adapt to new CSE system applications and manipulate as end-user
• Dedicated appreciation of software development life cycle

Confidential

Role: Quality Assurance Analyst II

• QA Analyst II, for one of Ohio's fastest growing automobile insurance agencies, assigned to the Quality Assurance team. As developing QA process, we were tasked with implementing process standards throughout the software cycle for streamlining of business practices. Team was also responsible for weekly analysis and testing of production issues reported by users, system enhancements and overall stability to Auto Pilot system. System used by SAIC to create/store client information .
• Duties included but not limited to the following:
• Analyzed and tested production bugs and enhancements by implementing weekly releases
• Weekly project release deadline driven team
• Created detailed test scripts through the use of an in-house requirements tracking system known as Safe Project
• Acquired knowledge of Ohio's Auto Insurance rules and regulations which was applied in researching business functionality
• Worked on various policy terms i.e. Property and Casualty requirements test plans
• Began preparation for lead role of Compliance QA Analyst as company expanded
• Created various business documents including but are not limited to status reports, test plans/estimates, flow charts, statistical diagrams, and PowerPoint presentations
• Conducted High-level User Acceptance Test with Executive levels of management i.e. Senior VP, AVP, etc. as well as regular employees within various departments i.e. Sales, Underwriting, CSR
• Created SQL scripts to query databases for data as well as manipulated data for testing purposes Acute sense of attention to detail critical to compliance with Department of Insurance DOI regulations Attended Quality Assurance Institute QAI seminar of effective methods for Defining Using Software Standards
• Utilized RAD rapid application design methodology for implementing releases
• Mentored and trained new staff members on QA protocol

Confidential

Role: Business Analyst / Functional Test Lead

• Functional Lead for Production Maintenance implementing the RUP methodology with proven track record of timely releases
• Utilized ChangePoint in estimation of project deliverables involving resource planning and knowledge management.
• flow charts, statistical diagrams, and PowerPoint presentations
• Created various business documents including but are not limited to status reports, test plans/estimates,
• Created flow diagrams and screen mock ups which depicted the functionality to be implemented
• Created Use Cases which were specific to requirements gathered from users
• Monthly deadline driven team
• Followed RUP methodology in estimating deliverables
• Duties included but not limited to the following:
• Functional Test Analyst/Business Analyst for Confidential child support project, assigned to the Production Maintenance Analysis team. Responsible for the monthly analysis and testing of production issues reported through the user helpdesk log and performance teams.
• Managed between 5-7 functional analyst
• Mentored and trained new testers in RUP process as well as SDLC process
• Attend/host JAD sessions to define scope of upcoming projects
• Assisted Tech Lead in reporting bug fixes to upper management
• Delegation of assignments
• Monitored status of delegated assignments
• Attended checklist meetings to determine go/no-go decisions for implementation to production region
• Creation/Updating of Project plans
• Analyzed and tested production issues by implementing Service Packs group of issues found in production each month
• Created detailed test scripts through the use of Symphony similar to Mercury Test Director
• Tracked and maintained/repaired defect logs through use of the Mercury tool defect module.
• Acquired knowledge of Ohio's child support rules and regulations which was applied in researching business functionality to conform to State requirements
• Created training materials that detailed how to effectively use documentation tools on the project

Confidential

Role: Quality Assurance Software Analyst

• Quality Assurance Software Analyst for Michigan's child support project, responsible for providing the State with analysis on system functionality.
• Duties included but were not limited to the following:
• Reviewing detailed design documents, technical specs and federal requirements
• Creation of Test scripts utilizing tech/functional requirements using Test Director to map requirements with scripts as well as Defect tracking management
• Meeting with BA's, Project Management group and development team to verify the functional/technical requirements of the code
• Creating detailed Test Plans and Test Scenarios to test code and enhancements to the application
• Maintained communication between Project Manager, Testing Manager, Team Leads, and senior staff through status reports and verbal communication
• Participated in Unit, System, Integration, Maintenance and Regression testing
• Created SQL scripts to query databases for data
• Proven to be self-sufficient in all tasks that required only one resource
• Maintained outstanding record of completing tasks before deadline
• Acute sense of attention to detail due to Federal Requirements needing to be met
• Aided in the development of a new testing methodology Constructed visual aids, presentations, decision trees, and flow charts to depict functional/technical requirements to aide in the creation of detailed test scenarios Provided Management and Team Leads with detailed testing analysis after completion of tasks Ability to multi-task in a fast past environment that is deadline driven Mentored new staff members entering the project through presentations and assisting them with hands on experience
• Proficiency with full life cycle testing