PROFESSIONAL PROFILE

• Experience in various domains like Occupational Health and
• Safety/Telecom/Banking/Insurance/Healthcare
• Experience in end-to-end implementation Requirement gathering, Analysis, Design, Development, Testing and Support of SAS Data Warehousing/Business Intelligence Projects
• Experience in executing projects within a global delivery model, leading a team of 4 resources
• Flexible and adaptable, handling multiple demands and competing priorities, adjusting project deliverables as needed and timely communication with project stakeholders IT and business
• Collaborate broadly with Business Subject Matter Experts, DBAs, ETL developers and BI developers on implementing the best practices in BI solution analysis and implementation
• Masters in Software Systems and Bachelors in Computer Science Engineering
• Analytical, Attention to detail, Organized, Problem Solving
• Visa Status: Canadian Citizen eligible to work with any Employer

TECHNICAL PROFICIENCIES

• Concepts: Requirement Gathering and Analysis Data Modeling, Data Warehousing ETL Data Mining Techniques
• DataBases: SAS SPDS, Microsoft Access, SQL Server
• Mining Tools: Business Intelligence Tools - SAS Management Console, Data Integration Studio , OLAP Cube Studio, Information Map Studio, Enterprise Guide , Information Delivery Portal
• Applications: MS Word, Advanced MS Excel Pivots,VBA , MS PowerPoint, MS Visio, Erwin Data Modeler, Platform Process Manager

PROFESSIONAL EXPERIENCE

Consultant Business System Analyst Confidential

• Critically evaluated information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicated and collaborated with business partners to analyze information needs and document requirements
• Served as the conduit between the user community and the software development team through which requirements flow
• Created and maintained mapping documents
• Acted as an Interface with Client leads and developers, as well as with other technical teams, to manage business requirements/specifications, that could be cross functional and technically complex

PROFESSIONAL EXPERIENCE

• Established/maintained partnership with required lines of business in order to determine optimal solutions and alternatives for various business and systems needs to ensure clients make informed decisions
• Collaborated with the overall System Architect and developer s to determine the best possible technical/system design to fulfill the business requirements
• Helped in development of required test cases and expected results, and performed testing in collaboration with clients to ensure that initiatives being implemented are fully tested and meet the expected objectives
• Provided support to the Project Manager/Manager in developing and maintaining project timelines and project status
• Worked collaboratively with subject matter experts, DBAs, ETL developers, BI developers, operations personnel, and business partners for the timely resolution of system or data issues
• Possessed complete ownership of the project to ensure deliverables meet business and end user requirements
• Provided support for implemented BI solutions, responding to user requests for information on the capabilities provided by the solutions and requests for enhancements to the applications
• Performed complete migration of the project to Production environment
• Provided first level production support expertise to client
• Led the project and a team of 4 resources
• ACHIEVEMENTS: Appreciated by the clients for strong business knowledge, technical competencies, interpersonal skills and a team player
• TRAININGS: Business Objects Information Design Tool , Business Process Modelling

Business Analyst

Confidential

• Gathered, analyzed, and documented functional/business requirements based on information gathering sessions with clients/stakeholders of Direct Marketing Center of Excellence
• Analyzed contact strategies, customer segmentation, customer relationships, application decisions and Loan amount allocation relative to prior contacts for Bank's campaigns using SAS as a mining tool and estimated corresponding statistical significance
• Conducted Mortgage Product Purchase/Refinance/HELOC/Others breakdown analysis with respect to market Interest Rates as well as ad-hoc Credit Score and Response Analysis, in view of the then industry conditions
• Presented in MS PowerPoint business recommendations, basis findings of the campaign evaluation
• Performed campaigns reconciliation reporting to monitor Key Performance Indicators

PROFESSIONAL EXPERIENCE

• ACHIEVEMENTS: Applauded and Recognized for coaching several leads and managers on Usage of Statistics in Data Mining during 2009, Awarded Bank of America Spirit Gold Award in Q2 08 for outstanding customer feedback and Bank of America Medallion Award in Q3 08 for achieving operational excellence
• DOMAIN TRAININGS: Understanding Mortgages, Credit Card Industry, Wholesale Banking

Programmer Analyst

Confidential

• Followed structured approach to formalize business requirements expressed by managers, process owners and operational users of the information system
• SAS programming Base SAS and SAS/SQL for Data Extraction and Transformation
• LEAN Certification: Automated a process in MS Excel using VBA thus improving accuracy, timeliness and productivity of the process
• Performed Retention Analysis and Premium trend Analysis pertaining to business performance along with market factors for various industry segments
• ACHIEVEMENTS: Received 'Customer Appreciation' for managing and revamping a project and promptly resolving various concerns of the client in the project, 'Spot Award' for consistent performance to Customer Satisfaction, 'Customer Award' for being an active performer in yet another project and rewarded 'Cheers' for the LEAN Project
• PROFESSIONAL DEVELOPMENT TRAININGS: Six Sigma Green Belt Quality Tool Training, Lean Quality Training, Introduction to Data Mining Business Intelligence