SUMMARY

• Overall 10+ years of work experience as Business Analyst and Scrum Master with 6+ years of progressive leadership and management
• Solutions Driven Business Analyst/Scrum Master with proven experience leading cross functional teams in the development, documentation, and delivery of process. Driving the successful attainment of business goals for Healthcare, Insurance, Banking and Energy Industries.
• Strong interpersonal and communication skills, good team player and problem solver
• Strong analytical skills and detailed - oriented
• Able to multitask, manage time effectively and work under tight deadlines
• Self-motivated, works with a high level of independence and minimal supervision
• Comprehensive working knowledge of Software Development Life Cycle (SDLC), Waterfall, Agile (Scrum), methodology and project life cycle.
• Excellent conceptual and technical skills in preparing Business Requirement Document, Functional Requirement Document and Worked on getting approval on the BRD/FRD documents fromstakeholders and presented the same to the development and testing teams.
• Experience with business process design/analysis/modeling, requirements analysis/traceability/management, use case analysis and design, configuration/release management, change/defect and risk management
• Effectively implemented lean principles to improve the effectiveness and efficiency of business process and systems.
• Knowledge and experience in performing GAP Analysis, Cost-Benefit Analysis, Feasibility Study, Root Cause Analysis, SWOT Analysis and Impact Analysis for planning and execution of business decisions.
• Expertise in writing User Stories and building acceptance criteria.
• In-depth knowledge of Scrum Artifacts: Product Backlog, Sprint Backlog and Burndown Chart.
• Created Test cases and Test scripts for System Integration Testing (SIT), User Acceptance Testing (UAT) Conducted User Acceptance Testing on the application - resolved issues from the participants, prepared and submitted Test Analysis Reports and participated in Product Readiness Review.

PROFESSIONAL EXPERIENCE

Confidential, Oakland, CA

Business Analyst /Scrum Master

Responsibilities:

• Analyze the business epic and write the User story in AGM.
• Groom user stories with the team.
• Manage backlog items for next or future sprints and organize weekly or bi-weekly grooming sessions.
• Detail the Acceptance criteria with cross functional teams.
• Facilitate dry-runs and demos with Business to get approval/signoffs.
• Work with Product Owner for future functional epics and road map.
• Collaborating with the agile development teams.
• Work with testing team to explain business needs and expectation and test data set-up.
• Prioritize the user st06ory which came through the defect from ALM and assign them to the relevant team.
• Gather the requirements and facilitate with infrastructure and Data power team to onboard the new customer in our infrastructure.
• Implemented company policies, technical procedures, and standards for preserving the integrity and security of data, reports, and access.

Confidential, Orange, NJ

Scrum Master

Responsibilities:

• Engaged with project teams to integrate change management activities into the overall project.
• Involved in Discussion with Development Team & Business teams to document Scenarios which might affect the System.
• Worked with the third-party vendors of the cross-platform venture to finalize the data elements, data layout and data file format.
• Created Use Cases, FSD's and Solution Requirement Document based on the business requirements.
• Gathered business requirements and formulated them into reporting requirements.
• Analyzed the defects with QA and Development teams.
• Conducted face-to-face meetings, webinars and JAD sessions to gain process & modeling understanding.
• Worked with the Project Manager (PM) on various Project Management activities like keeping track of Project Status, Deadlines, Environment Request and Compliance Issues.
• Worked closely with Project Manager and other users and created Workflow Diagrams using MS Visio.
• Ensured Use Cases were consistent and covered all aspects of the Requirements Document.
• Responsible for tracking issues that were detected and updated the status of existing issues based on daily meetings with the project team.
• Identified and analyzed the data requirements for the various teams and made sure that the required data was available in the testing environment.
• Worked directly with development team to ensure clear communications on requirements and defect reports.
• Involved in Functional System Testing, Integration Testing, Regression Testing, and User Acceptance Test using the Test Cases given by the client before releasing the application.
• Involved in project status meetings, QA review meeting and System Test Meeting.
• Created Test Cases and Test Scripts for User Acceptance testing (UAT).

Confidential, Dallas, TX

Scrum Master

Responsibilities:

• Coordinated sprints, retrospective meetings, and daily stand-ups.
• Proactively identified technical, procedural, legal, logistical, and communications challenges and partnered with leads to drive creative solutions to resolve issues and mitigate risks.
• Served as the team’s radiator, ensuring necessary internal and external communication, while improving overall transparency.
• Led the scrum and development teams in self-organization and cross functionality.
• Created an appropriate Scrum workflow and collaborated with the team to iterate the workflow on a regular basis.
• Tracked progress and helped the team to achieve their commitments.
• Worked closely with the Product Owner to determine business value and delivery timelines.
• Collaborated with the team in scheduling work.
• Facilitated and mediated conflicts within the team.
• Actively participated in creating the user stories and prioritizing user stories along with tracking, burn down charts to estimate sprint delivery.

Confidential, Massachusetts

Business Analyst/Scrum Master

Responsibilities:

• Facilitates Daily Scrum planning meetings to develop team strategies and define project goals.
• Conducted joint application development (JAD) sessions involving Business Unit Stakeholders, Financial Analysts, and Project Managers to elicit business requirements.
• Established criteria for each milestone within the product roadmap as means to measure developmental progress.
• Prepared Business Requirement Documents, System Requirements Specifications, and Use Case Documents.
• Conducted GAP Analysis to understand the current state of existing AML infrastructure and developed the action plan to achieve successful implementation of future AML controls.
• Performed Feasibility and Risk Analysis to identify the business-critical and high-risk areas of the application.
• Created UML Diagrams including Use Case Diagrams, Activity Diagrams, Data Flow Diagrams (DFDs), and Web Page Mock-Ups thus defining the Business Process Model and Data Process Model.
• Utilized JIRA for issue tracking, user stories management, estimation, and backlog prioritization.
• Coordinated User Acceptance Testing, developed and maintained quality procedures, reviewed Test Scripts, and Test Cases; assisted in the Black box, UAT, and Regression Testing.
• Reviewed Sprint Burndown and Release Burndown Charts; maintained an Impediment Log to keep track of the team impediments and helped resolve them.
• Collaborated cross-culturally with various Stakeholders to define scope, goals, and deliverables for each Sprint, onboard newly acquired businesses, and provide tool advice for developing financial reports.
• Supports the manager in the development and documentation of program metrics.

Confidential, Springfield, MA

Business Analyst/Scrum Master

Responsibilities:

• Elicited and gathered user and business requirements through open ended discussions and brainstorming.
• Involved in capturing functional and non-functional requirements.
• Responsible for assisting the testing team to develop the test plans and test cases for the system.
• Act as a key facilitator within an organization, acting as a bridge between the client, stakeholders, Business, IT, and the solution team.
• Collecting metrics for the scalability measurements for each application from the business and responsible for preparing the Requirement Specification Document.
• Developed a positive working environment where all team members were encouraged to communicate in an open manner and make active contribution to help resolve conflicts, problems, and business challenges.
• Developed strong relations with existing and prospective customers and external vendors.
• Responsible for analyzing and evaluating the criticality of issues and making decisions as to the appropriate level of escalation.
• Involved in preparing the change request form, mitigation, and risk assessment plan to handle changing requirements.
• As scrum master communicated dependencies and potential risk to the completion of the sprints including resources, costs, and systems.