SUMMARY

• 8+ years of experience as Sr. Business Analyst/ Business System Analyst wif proven capability of working in all phases of different Software development lifecycle (SDLC) methodologies like Waterfall, Agile and Hybrid wif an in - depth understanding of various domains such as CRM, Supply Chain, Sales, Finance, etc.
• Detail-oriented requirement gathering through various Elicitation Techniques like Document Analysis, Brainstorming Sessions, Focus Group Sessions, Individual/Group Client Interviews, Reverse Engineering, and JAD Session.
• Possess exceptional Business Documentation Skills required for recording Business Requirements, including Functional Requirements (FR) and Non-Functional Requirements (NFR).
• Expertized in creating artifacts such as Project Definition Document (PDD), Business Requirement Document (BRD), Functional Requirement Document (FRD), and System Requirement Specification (SRS) along wif Business Process Design.
• In-depth understanding of different analysis techniques such as GAP analysis, Impact Analysis, Stakeholder Analysis, SWOT Analysis and Root Cause Analysis to frame a business strategy and facilitating Joint Application Development (JAD) Sessions wif Subject Matter Experts (SME).
• Created Static Prototype and assisted UI/UX team wif Dynamic Prototypes using tools such as MS Visio, Draw.io, HTML and Balsamiq.
• Facilitated and engaged in all scrum ceremonies like Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective, and Backlog Refinement Sessions.
• Instrumental in writing User Stories using INVEST criteria and Acceptance Criteria as per the requirements and updating the Team's progress to the Product Owner using Key Performance Indicators (KPI's) such as Burn-up Chart, Burn-Down Chart, Bug Resolution Time Chart, Defect to User Stories and Velocity Chart.
• Spearheaded Sprint Goals and mitigated Impediments to ensure that the teams are delivering the MVP as per the schedule.
• Comprehensive knowledge of web services related concepts such as XML, JSON, WSDL, WADL, HTML, API, SOAP and RESTful Web Services.
• Proactively collaborated wif the Solution Architect Team in implementing APIs, Web Services, and Microservices to the Enterprise Technical Architecture, theirby increasing business agility.
• Experience in creating SQL queries to locate and verify data including Triggers, Joins, Stored Procedures, Index and expertise in generating DDL, DML, DRL queries in SQL.
• Extensively interacted wif the designers, developers to ensure functional implementation of business requirements and the QA team in executing Test Plans, Test Case Scenarios, Test Logs and Test Objectives.
• Good knowledge of testing methodologies like User Acceptance Testing (UAT), Unit, Regression, Integration, Functional testing and Bug Tracking System & process and Database Testing using SQL.
• In-depth experience in leading User Acceptance Testing (UAT) and guiding business stakeholders by providing User Manual Guides to Validate and Verify both functional and technical requirements of the application.
• Highly experienced in tracing requirements throughout the development process and verifying adherence toRequirement Traceability Matrix(RTM).
• Excellent Communication, Problem-solving, Critical Thinking, Conflict Resolution, Facilitation, and Documentation along wif proven track record in producing High-Quality Work under tight schedules and in Multi-Tasking to meet business goals.

TECHNICAL SKILLS

Project Methodologies: Agile, Waterfall, Hybrid

Reporting/BI tools: Tableau, Power BI, MS Excel

Modeling/Wireframing Tools: MS Visio, Draw.io, Balsamiq

Databasees: MS SQL Server, Oracle, MySQL

Documentation Tools: MS Office Suit, SharePoint

Project management tools: JIRA, Confluence, MS Project, ServiceNow

Languages: C#.Net, VB.Net, Python, JavaScript, HTML, XML, CSS

PROFESSIONAL EXPERIENCE

Confidential, Los Angles, CA

Business System Analyst

Responsibilities:

• Conducted Gap Analysis of the Current State of the system and Future State of the system, SWOT analysis to identify the areas of improvement and Feasibility Analysis of the Proposed Enhancements.
• Following Waterfall methodology to gather requirements from the Line of Business (LOB) and maintain controlled procedures to ensure the requirements are collected correctly.
• Drafted many documents including BRD, FRD, User Requirements Document, Change Request, Design Specifications Document, Test Plan & Strategy, Traceability Matrix, and Training Manual.
• Gatheird requirements and created Use Cases, Use Case Diagrams, Activity Diagrams using MS Visio.
• Developed Test Scripts to implement Test Cases, Test Scenarios, and features for BDD (Behavior Driven Development).
• Worked heavily on SQL Server database to extract data and build Business reports.
• Facilitated (JAD) Joint Application Development sessions to identify business rules and requirements and documented them in a format that can be reviewed and understood by both business people and technical people.
• Performed End-to-End (E2E) Integration testing of the application.
• Conducted Joint Application Development (JAD) sessions wif IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate TEMPeffectively wif them.
• Used MS Visio for business flow diagrams and defined the workflows.
• Expertise in TEMPeffectively creating diagrams and graphs using Business Process Model and Notation (BPMN) to facilitate an understanding of performance collaborations and business processes.
• Extensively used SQL for accessing and manipulating database systems

Confidential, St. Louis MO

Business Data Analyst

Responsibilities:

• Participated in the planning, development, maintenance and configuration ofsystem.
• Involved in weekly team meeting, standup meeting and one-on-one meeting.
• Conducted user interviews, gatheird requirements, analyzed and documented business requirements based on the analysis.
• Involved in the daily Agile/SCRUM meeting to provide updates on task status, discuss potential impediments and risks mitigations.
• Involved in all phases of SDLC and gathering the business requirements from business users.
• Organized JAD sessions wif business managers, application owners and developers.
• Gatheird and documented requirements and translated into conceptual, logical and physical data models using Erwin for Meta data subject areas of Data Structures, Data Lineage, Business Semantics, Business Data, Business Rules, Data Governance, Data Quality, Security Classification and Systems.
• Responsible to create the MDM system metric and Data mapping.
• Maintained the consistency and quality of the data worked wif Data governance, Data Profiling and Data quality team that required managing the master data from all the business units as well as from IT and ensuring data quality standards across the enterprise.
• Managed the implementation of data governance using Microsoft project, Visio, Power Point, SharePoint tools.
• Used Informatica Metadata Manager (IMM) to create source to target lineage by loading metadata from all different applications.
• Worked on Data Scrubbing/Cleansing, Data Quality, Data Mapping Data Profiling and Data Validation in ETL.
• Involved in Data profiling, Data Mining, validating, monitoring and cleansing across the enterprise through Informatica Data Quality (IDQ).
• Extracted Transformed Loaded data into data warehouse using Informatica PowerCenter and generated Ad-hoc reports on a daily, weekly monthly and yearly basis.
• Prepared the complete data mapping for all the migrated jobs using ETL.
• Conducted user acceptance testing (UAT), trained users to use programs and helped program users.
• Performed on JIRA for updating epics, user stories, and acceptance criteria. Used database tools such as SQL queries and MS Access for extracting information from database, data analysis, and data validation.
• Used Microsoft Visio for Business Process Modelling and Data flow diagrams.

Confidential

Business System Analyst

Responsibilities:

• Identified actors, paths and steps leading to output and prepared Use Cases, Use Case Narratives and Use Case Diagrams
• Developed user story boards and Kanban boards, Product backlog and Sprint Planning, Sprint Retrospective meetings and Velocity reporting
• Conducted Daily Scrum meetings wif developers and team members, scheduled Sprint Planning and Backlog. Iterations and Increments
• Developed user storyboards and Kanban boards, Product backlog and Sprint Planning Sprint Retrospective meetings and Velocity reporting
• Jointly responsible for monitoring the progress of the development and QA team.
• Facilitated and managed requirements walkthrough sessions across various business areas including Mortgage Servicing and Asset Management.
• Acted as a liaison between client and technical team to communicate and help understand requirements.
• Analyzed the risks involved by conducting Cost-Benefit Analysis.
• Designed and developed Use Cases, Use Case Diagrams and Activity Diagrams.
• Documented SRS to see wat the frameworks are, Web Services, API used and the environment on which we are creating it.
• Engaged in Backlog refinement Sprint planning, Daily scrum meetings, Sprint review and Retrospective
• Conducted JAD sessions for communicating wif all Project directors and stakeholders.

Confidential

Business Data Analyst

Responsibilities:

• Migration and upgrade of company’s Intranet (wif 6k+ users) from asp.net to C#.Net to provide better UI and features
• Migrated the application to another server to balance the load of multiple users
• Interacted wif the customers and internal stakeholders to gather user requirements and their expectations from the system
• Involved in analyzing Business Requirements and developing System Specifications document
• Analyzed monthly/quarterly performance against projected performance and forecast and recommended corrective actions
• Organized cross training of team members and users to improve visibility make them more responsive
• Participated in the development and preparation of the Test Plan wif the testing team as well as ensuring testability, reliability, usability, maintainability, and performance of the application.
• Ensured that the modifications suggested by the users were incorporated into the application
• Formed a bridge between the product Manager and different teams that provide news and information to the intranet through concise and TEMPeffective presentations.

Confidential

Business Analyst

Responsibilities:

• Modeling the As-Is system and doing the complete Gap Analysis for the existing system in order to map it to the To-Be system.
• Gatheird requirements, worked on both Business Requirements Documents and Technical Specification Documents.
• Conducted the full SDLC lifecycle to implement ServiceNow Software and Hardware Asset Management and integrated it wif an external discovery tool.
• Performed E2E, regression and integration testing.
• Linked business processes to organizational objectives, perform critical path analysis, and identify opportunities for business process improvement
• Managed all the issues, feedback and comments based on the shareholders' review of the BRD, FRD and LSDD. Incorporated changes accordingly based on the stakeholders' feedback.
• Performed data mining activities of gathering and compiling data to make a thorough analysis and to extract the relevant information.
• Coordinated wif Database Administrators/ SQL developers in improving backend performance by participating in the conceptual redesign and logical redesign of the existing database.
• Gatheird Business Requirements, analyze data/workflows. Defined the scope, financial projections and Cost/benefit analysis. Progressed from Problem Statement to well-documented Designs.
• Collaborated in the creation and updated the Requirements Traceability Matrix (RTM) using Mercury Quality Center
• Created Use-Cases and Business Use-Case Model after accessing the status and scope of the project and understanding the business processes

Confidential

Jr. Business Analyst

Responsibilities:

• Worked wif the Product Owner and Self-Organizing and Cross-Functional team members including Technical lead, Developers, Testers and Quality Analyst for project completion.
• Facilitated the Sprint Planning meeting, Daily Stand-Up, Sprint Review and Sprint Retrospective.
• Wrote Technical User Stories and presented them in the Backlog Grooming Sessions.
• Assisted Product Owner in breaking down Features and User Stories using SPIDR technique.
• Facilitated meetings between development Team Leads and SMEs to understand requirements to achieve sprint goals and assisted in creating the DOR (Definition of Ready) and DOD (Definition of Done) as per the needs.
• Helped team in developing and maintaining the Scrum board .
• Tracked team’s performances using Capacity, Velocity, Burnup/Burndown charts on JIRA.
• Performed initial testing of REST API’s using Postman to verify to API response message and codes.
• Coordinated wif Database Administrators/ SQL developers in improving backend performance by participating in the conceptual redesign and logical redesign of the existing database.
• Facilitated User Acceptance Testing (UAT), and guided business users by providing User Manual to Validate and Verify thebusiness requirements of the developed application under business scenarios.