SUMMARY

• Solutions driven Sr. Business Analyst with Over 10+ years of experience in leading cross - functional teams in the analysis, design, development, documentation and delivery of process innovations driving the attainment of business goals across various domains like Banking/Finance, Healthcare, Retail/Ecommerce, Metro/Airline/Hospitability have served as the primary point of contact between business and technical teams, mentoring and leading junior business analysts, while maneuvering through various methodologies such as Agile, SAFE Agile & Waterfall.
• Well balanced understanding of business relationships and Subject Matter Expertise in different Line of Businesses, domains, and business requirements.
• Experience in performing Gap Analysis, SWOT Analysis, Risk Analysis and Impact Analysis expert in the environment of various project methodologies - Traditional Waterfall, Agile, Scrum
• Extensive experience in writing functional specifications, performing and managing detailed and complex business requirements.
• Handful experience with tools like Quality Center and JIRA, Jazz, Brio, MS Office suite Focused technologist with good technical and business acumen, problem solving skills, and proven dedication to efficiency and accountability.
• Results and solutions-driven with demonstrated excellence in professional ethics, organizational, interpersonal and communication skills.
• Proven ability to multi-task and handle multiple projects/work simultaneously and capacity to coordinate and communicate across multiple teams.
• Experience reviewing KIs, making changes, process improvement, risk assessment, business continuity planning, maintaining workflows, use cases, test plans. MS Excel, MS-PowerPoint, MS Visio, MS Project, Outlook, SharePoint), for requirements management, UAT, analysis use case development, design, documentation, project management, data extract, flow diagrams, presentations etc.,
• Well Experienced in the creation of Test Strategy, Test Plan and Test Cases from the Requirements document. Experienced in Defect Life Cycle (Bug Life Cycle) analyzing bugs and interaction with development team members to fix errors.
• Proficient in co-ordination of Defect Reporting and monitoring the status of using JIRA and (Quality Center) QC. Ability to work individually and in team coordinating and resolve issues with team of SME’s and stakeholders.
• Managed the requirements and prioritized user stories by proficient use of management tools like TFS, HP ALM and used JIRA for defect management.
• Experience in analyzing the Business Requirements and documenting them into artifacts like Business Requirement Document (BRD), Functional Specification Document (FSD), and Functional Requirement Document (FRD).
• Experience in Handling Change Request Management and implemented the change effectively by using change management process.
• Extensively used SQL scripts/queries for data verification and validation experience creating and managing defects in the Quality Center.
• Strong Analytical and Problem-Solving skills, multi-Tasking abilities. Self-motivated, flexible, knowledgeable, hardworking, and detail-oriented person. Good communicator, coordinator and organizer.
• Demonstrated proficiency in leading and mentoring individuals to maximize levels of productivity.
• Knowledge in analyzing, creating and thorough understanding of preparation and use ofBusinessProcess Modeling Notation (BPMN) to Unified Modeling Language (UML) diagrams including Process Diagram, Business Flow Diagrams, Activity Diagram/Chart, Use Case Diagram, Sequence Diagram, Data Flow Diagram and ER Diagram using MS Visio, Rational Rose and Lucid Chart.
• Capable of adapting to new and fast changing technologies quickly to deliver quality product on time. Strong communication, written and presentation skills.
• Experience in participating & facilitating Sprint Planning sessions, Sprint Retrospective sessions, Sprint demo, Daily Scrum meeting and Test planning meetings. Extensive experience in contributing to the prioritization of the product backlog along with the Scrum team.
• Expertise on identifying various data sources, performing data profiling, data cleansing, data aggregation, creating Data mapping, data modeling techniques like Entity Relationship modelling, dimensional modelling, data validation in data integration, migration.
• Good understanding of backlog tracking, burndown metrics, velocity, and task definition and understanding the product roadmap and create Epics and User Stories.
• Experience in writing SQL queries to extract data from various databases for data analysis and generate reports.Experience in Tracking, Documenting, Capturing, Managing and Communicating the Requirements using Requirement Traceability Matrix (RTM).
• Experience in performing the REST API testing using Postman to check if the API's are returning the data in JSON, XML format as defined in the API documentation and as required by workflow.
• Experience in defect tracking, defect analysis & ability to organize, document & track changes using JIRA, Kanban, TFS, Confluence, SharePoint, Service Now, MS Teams, Windchill, ClearQuest etc.
• Excellent analytical, written, communication, presentation and problem-solving skills with the ability to present solutions that address requirements and mitigate risks.

TECHNICAL SKILLS

Methodologies: SDLC, Waterfall, Agile/Scrum, Rational Unified Process (RUP), XML, UML, MySQL, Hybrid (Waterfall/Agile)

Requirement Management Tools: International Business Machines (IBM) Rational Quality Management (QM) and Rational Team Concert (RTC), Jira, Jazz, Confluence, TFS, Azure DevOps (VSTS), Kanban, SharePoint

Defect/Change Management Tracking Tools: HP ALM, Microsoft Visual Studio 2010, Rational Clear Quest, Quality Center, Test Director, Jira, Confluence, Bugzilla

Modeling Tools: MS Visio, Moqups, Rational Rose, Lucid Chart

Utilities: MS Word, MS PowerPoint, MS SharePoint, HP Quality Center, MS Access, MS Excel, MS Project, Visual Studio Online (VSTS)

Databases: My SQL, Mainframe- DB2, SQL Server, Oracle

Operating Systems: Windows, UNIX, Mac OS

Languages: SQL, Java

BI Tools: IBM COGNOS 10.2.x, Power BI

PROFESSIONAL EXPERIENCE

Confidential - Washington, D.C.

Sr. Business Systems Analyst/Technical Specification Writer

Responsibilities:

• Gathered, documented, analyzed and presented business, functional, non-functional, procedural and process requirements for existing or future systems, including the creation of detailed use cases and screen flow sequence diagrams using Visio or similar tools (Moqups). This included specifying customer needs and project resources’ technical direction for software design, development, validation and deployment.
• Leaded the analysis of business processes and concept of operations for web-based, client-based and mobile applications. Documented the context for software development, validation and deployment of the software design.
• Conducted discovery meetings and consulted with end users to uncover all details needed to create complete requirements, processes, policies and training methods.
• Designed and improved processes.
• Reviewed designs.
• Defined requirements for software tools for developmental staff.
• Prepared detailed user interface design specifications to establish the design and context for software development and the user interface direction and needs.
• Prepared detailed test strategies, plans and cases, participated in application testing (Tested against requirements), and supported User Acceptance Testing (UAT). Validated and captured test results based on the documented functional specifications.
• Prepared and maintained end user documentation, training materials and training plans. Provided end users with guidance and instructions on how to use the application and its full functionality.
• Consulted on business issues, needs and design considerations, and examined root cause analysis of issues. Supported and assisted the design and functional teams in determining solutions.
• Integrated systems and managed projects of selected development efforts.
• Other Functions: Assisted with updates to project documentation such as project charters, project management plans, project schedules, close and documentation and weekly project updates.
• The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.
• Worked in a fast-paced environment.
• Used process documentation and software tools to gather requirements (such as UML, use case diagrams, flow diagrams, PowerPoint, etc.), analyze needs, identify risk, propose designs, write documentation and conduct financial analysis.
• Experience using SDLC tools for tracking requirements/user stories, test cases, change requests and defects.
• Experience in a senior role on a complex web application development project.
• Created end user documentation for complex web-based applications.
• Experience and was responsible for the entire business analysis function for complex web, mobile or client application development projects.

Environment: Agile/Scrum, Waterfall (Hybrid work experience), Wireframes, SQL Server 2008, SQL Assistant, Oracle SQL, MS Word, MS Excel, MS PowerPoint, and MS Visio, JAZZ, Moqups, ALM Defect Management System, GAP Analysis, UAT Testing, SharePoint Operating System, Web Server.

Confidential - Washington, D.C.

Sr. Business Systems Analyst

Responsibilities:

• Facilitated Business Process reviews and understanding the requirements.
• Created functional specification including descriptive text, process flows, and other information needed to describe required system changes for development, QA, and other units.
• Involved with various design meetings to receive the assets like images, style guides and wireframes for this project conducted Use Cases walk through in an effort to identify and realize the process and flows involved in the system.
• Built client relationships and managed client expectations throughout the project facilitated with Business Process Reviews and understanding the requirements.
• Has maintained and lead the project team in the review of deliverables and project tracking of team activities. Oversaw all phases of various projects from initiation, planning and risk analysis, design, execution and project closure.
• Formulated project workflow and technical documentation such as SRS, FRS, project proposals, project plans, project costing and scheduling.
• Driven the solution design of the system (on projects with Tech. Analyst, work with Tech. Analyst to in corporate technical design elements into overall solution design).
• Taken initiative in Process Automation Discussions with business to understand the need of requirements and configuring functional aspects of the application.
• Provided technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet business requirements.
• Started with Data mapping because I needed to understand how information flowed from paper-based forms to the existing information technology systems.
• Created a conceptual entity relationship diagram (ERD) because we needed a way to blend our new business concepts into our pre-existing database structure.
• Participated in documenting RFPs (Request for Proposal) by gathering RFPs requirements.
• Reported everyday Status to the Project Manager, and escalating any issues to the PM participated in mobile device technology development to ensure device management standards are met.
• Conducted reviews of the mobile application with the client on the everyday development basis Conference Room Pilot &Training with the team.
• Have done Planning and executing workshops for templates and process finalization was involved in User stories prioritization planning.
• Worked with the Primary client point of contact to understand the business and it’s needs guided in all sprints for the phases which was in scope.
• Demonstrated the offshore team sprint deliverable at onsite have prepared the demo screens (PowerPoint Presentations) with the recordings during demo to the Business.
• For this mobile project and for it’s any architecture related discussions with Business have understood the business requirements making Business Strategy, Timelines, Dependencies, Skills, Location etc.
• Worked closely with offshore team to deliver low level design and documentation as per the project standards and guidelines.
• Worked with user groups to provide training, resolve questions, assess user needs, and recommend changes attended all the relevant technical, review, management meetings.
• Identifying and eliminating the issues with Application performance and reliability coordinated with Business for responses to queries from the team.
• Reviewed the data model and reporting requirements for Cognos Reports with the Data warehouse/ETL and Reporting team.
• Performed Usability study for the application - Wireframes and Visual Design coordinated with Business for responses to queries from the team for UX.
• Worked Closely with Architect of this program to create Low level design document performed multiple iterations with Business team to validate designs.
• Performed project execution and provided timely deliverables (end of each iteration) fixed issues/bugs which were reported during/post the course of development.
• Worked closely with developers to guide and help them understand the need of Business requirement updated documentation time to time.
• Worked with MuleSoft developer and contributed to the development and maintenance of Interfaces and APIs for the overall of this project.
• Experience with Salesforce.com Sales Cloud.
• Worked with (QA) Testing team and assisted them in writing Test Cases, Test Plans, testing in all the environments to report the bugs to the technical/development team and also participated in UAT.
• Experience in Oracle Identity Management Mobile and Social Service to connect applications and devices to the enterprise access management and identity services available in the Oracle Identity Access Management product suite.
• Experience and good understanding of AWS, Any-Point platform, developing enterprise services using API modelling, Language, REST based APIs, SOAP Web Services, HTTP, JSON, XML, Salesforce and similar technologies. Worked with Waterfall/Agile (Hybrid) and SDLC process along with tools JIRA, Confluence, Spunk, Bit-Bucket, Lucid-chart, Visio, Adobe Analytics, etc.
• Understanding business requirements and translating them into technical/process solutions helped in Designing and Reviewing the API to ensure reusability and commonality.
• Co-ordinated between onsite and offshore team planned and executed Sprints and have created user stories, Tasks and sub-tasks, build and maintained the project plan established project checkpoints and conducted corresponding review meetings.
• Monitored project progress and outstanding issues reported the project’s progress and escalate issues to all stakeholders allocated the tasks and resources to the team members at offshore and interacted with the offshore team on a regular basis.
• Assisted the team in resolving business issues, coordinating with various stakeholders and ensuring timely closure of open action items.
• Have acted as a liaison between client and technical team to solve the most complex, strategic business problems by planning, conducting, and directing the analysis.
• Worked closely with Confidential to facilitate an interactive session to review Confidential project goals and requirements, define overall solution, and jointly develop a strategy for successfully completing all assigned project tasks and deliverables.
• Participated/ drive formal project operational/ tactical and governance meeting with customer managed customer expectation and escalations. Notified perceived risks and jointly build and track the mitigation plan.
• Monitored and controlled project deliverables w.r.t schedule, budget and quality with the help of the delivery team responsible for building necessary teams as defined in signed contracts on regular basis.
• Continuously evaluated overall project performance monitored project results to ensure they meet Confidential requirements and quality standards.
• Contributed my work to Confidential another project where they desired to enhance and improve the current partner portal for External (B2B) Partners to allow for intake of new partners as well as enable B2B partners to discover and consume APIs seamlessly using AEM. AEM Portal provides the user with access to content available within the B2B Partner Portal as well to links to external resources that may reside in location other than the B2B Portal.
• Supported in Creation of new Pages in B2B Customer Portal by using the leverage of existing AEM Template, Component, Workflows, Launchers and efficient use of all the OOTB component, a very high level of enhancement of existing Adobe Analytics implementation, worked with developers in Developing Portal Content Authoring, Supported for Continuous integration & Deployment and SIT & Unit testing, Supported for UAT, Performance, Security Testing & bug fixes, Browsers Compatibility & Standard Resolution/RWD Testing, Production Roll out support, One month of warranty support.

Environment: Proficient with Microsoft Office Suite, Agile/Scrum, Waterfall (Hybrid work experience), Azure DevOps, Salesforce, Cloud Service, Flutter, iOS, Cordova, MuleSoft, Cloud Hub Platform, AWS, WMS Staging (Oracle Database), etc.

Confidential - Eagan, MN

Sr. Business Systems Analyst

Responsibilities:

• Created wiki pages in Confluence by gathering requirements and providing quality documentation through detailed discussions with business users and SMEs to development for the mobile application.
• Responsible for creating daily flight status information like On Time, Canceled, Delay Logs for IT Management detailing statistical information regarding the previous days flight status.
• Collaborated with Airbus, IT and Flight Operations teams to create smoother project communication and experience with Contact Center Analytics.
• Involved in User Interface (UI) analysis with the business team to validate accuracy groomed user stories, allotted sub tasks and prioritize user stories into product backlog along with the product owner.
• Worked in a Scrum team environment and participated in Daily Standup, Backlog Grooming sessions, Sprint planning sessions, and Retrospective meetings following agile methodology.
• Interacted and organized meetings with business team to understand business objectives and get EPIC for flight status notification application.
• Drafted user stories and acceptance criteria for creating the flight status notification for SkyMiles Delta members on the mobile application.
• Maintained a healthy JIRA environment by periodically reviewing configurations, permissions, workflows, dashboards, integration & logs
• Created flight specific reporting needed for flight delay challenges and collective reporting used on behalf of management, developers, and other team members
• Worked closely with developers to ensure requirements are implemented as described/documented created ER Diagrams, Fishbone diagrams and various wireframe diagrams using different UI tools but mostly MS Visio
• Collective management of group and team documentation resources from training material to tracking and notation of operational procedures for best practices
• Worked in an on-call rotation every few weeks responsible for emergency and high priority releases Consulted with the technology and business teams toreengineer technical processes for greater efficiencies.
• Collected and documented Business Process related rules and information about different stakeholders from Flight operations SMEs and utilized the knowledge to structure technical solutions offered by the IT team to the Operations team/Business users.
• Assisted in development and maintenance of new APIs for integration. Created API Data Contracts and API Specification Documents.
• Supported technical teams in community discussions for educating members on API applications functionalities resolved technical problems relating to REST API applications by identifying and fixing bugs.
• Performed GAP Analysis and Impact Analysis in detail on all entities for a source system and incorporated all requested changes within deadline through effective communication and ad-hoc sprint releases.
• Tracked and reprioritized work to maximize the long-term value and ROI performed a thorough RCA (Root Cause Analysis) on issues, and implemented PCAs (Permanent Corrective Actions)
• Prepared questionnaires based on the System Analysis performed for all the features including old and new and utilized the same for new development and UAT activities.
• Worked with the business and technology users to establish a consistent training strategy for the deployment of First and ensured their training needs are met.
• Tracked the progress of the project by writing Implementation Plan, Status Reports, and Minutes of the Weekly Meeting.
• Developed Operational Plan document which would describe the strategic work plan, recovery procedures and ways of achieving the milestones for this particular application.
• Wrote Knowledge Team Support Requirement as part of Delta Help Desk Support Documentation Tested to find any bugs /defects then captured, documented and communicated it to the entire team.

Environment: Agile/Scrum, Wireframes, SQL Server, MS Excel, MS PowerPoint, and MS Visio, JIRA, ALM Defect Management System, GAP Analysis, UAT Testing, SharePoint Operating System, Web Server.

Confidential - Plano, TX

Sr. Business Systems Analyst

Responsibilities:

• Met with business stakeholders and product owners to align business objectives and strategy for order online pickup in store feature.
• Prepared, organized, and conducted all backlog grooming, and sprint planning sessions with various product owners, stakeholdersand development team members.
• Conducted Fit/GAP analysis, Plan/Implement and followed through with various requirements elicitation techniques such as focus groups, questionnaires and interviews and document business narratives and translate them into Epics and user Stories.
• Organized and facilitated agile ceremonies, which included Sprint Planning, Daily Standup, Sprint Check-In, Sprint Review & Retrospective, Product Demos, Backlog grooming sessions.
• Experience in Order Management to strengthen the customer satisfaction, streamline every process, align the whole project process and for timely information/insight to increase customer satisfaction by providing self-service access to order, delivery and payment information.
• Managed customer relationships and anticipated customer needs to proactively develop solutions prepared and wrote user stories for sprints based on requirements given from cross-functional teams.
• Created a detailed weekly report for the stakeholders, leadership and development team. The report outlined sprint progression, project timelines, current and active risks, and upcoming pipeline features.
• Suggested web security using encryption and authentication technologies for reporting and complaint filing procedures provided use-cases, wireframes, designs, and detailed acceptance criteria with each user story.
• Planned and defined Use Cases created Use Case diagrams, Scenarios and Use Case Narratives using the UML methodologies.
• Created Mock-up forms in MS word for better visualization and understanding of the software solution tracked change requests and monitored workload and schedule.
• Had experienced during the project with an integrated analytical database connecting different data sources like Enterprise Resources Planning (ERP) or SAP, BI, Cognos with key activities such as support, analysis, designing and testing.
• Created product roadmaps and provided extensive assistance in developing & testing web pages, shopping carts, checkout, and pick up process and promotion engines.
• Developed online application for tracking the Purchase Orders, Exchange Orders and Scrap Orders using.NET frameworkfor generating and printing reports. Analyzed initial requirements from the client and designed prototypes of screens for client approval.
• Developed and maintained sales reporting using MS Excel queries, SQL in Teradata, and MS Access Translated the strategic and tactical business needs into functional requirements to develop user interface design.
• Produced performance reports and implement changes for improved reporting identified various frequently used modules within the application as well as the peak user volume for load testing purposes.
• Developed strategies with Stakeholders Quality Assurance group to implement Test Plans, Test Cases in Test manager for User Acceptance Testing.
• Documented and delivered business deliverables using the Atlassian Suite of tools including Confluence and JIRA analyzed the test results from QA teams to create various scenarios.
• Collaborated with Quality Assurance Analyst in Automated and Manual Black box testing helped in creating end user manuals and procedure manuals for training.
• Communicatedbusiness requirements by constructing easy-to understand data and process models collaborated with onsite and offsite teams, including offshore teams for both system enhancements and fixes.
• Experience in fast-moving-consumer-goods industry and as a thought leader within the CPG industry, tracking record of successful performance with increasing levels of responsibility, Passion for and understanding of Google products, learned the need to reduce their reliance on mass brands and offline mass channels and embrace an agile operating model.

Environment: Windows XP/2000, Agile/Scrum, Wireframes, SQL Server, MS Word, MS Excel, MS PowerPoint, UML, MS Visio, JIRA, ALM Defect Management System, GAP Analysis, UAT Testing, SharePoint Operating System, Web Server.

Confidential - Milwaukee, WI

Sr. Business Systems Analyst

Responsibilities:

• Interacted with Business Users and Technical Architects to analyze the data & gathering the requirements from various sources.
• Provided consultative business analysis team to plan and assist in the implementation of the latest cutting-edge digital and technology solutions
• Involved in Centre of Excellence and continuous improvement activities for the digital roadmap internally. E.g. backlog prioritization and scoping activities.
• Involved in keeping up to datewith the latest industry best practices and digital products includingcustomer experience platforms, low-code enterprise application development platforms.
• Provided customer engagement and innovations through functional workshops together with a cross-functional team of a solution architect, user experience specialist, business and technical subject matter experts.
• Familiar with NACHA, EDI 820 and BAI file processing and their file formats.
• Involved in daily meetings with the client for requirements and provide services to meet the required SLAs.
• Participated in discovery sessions with customers and stakeholders.
• Involved in Unit Testing, Integration Testing, System Testing and Performance Testing levels, and performance tuning at source, target, jobs and system levels and Testing Jobs with Unit Test plan.
• Created Design Documents and Unit Test cases with test Results Documents. Created Oracle stored procedures and packages.
• Integrated the data from the Source system into the target database.
• Involved in U.A.T (User Acceptance Testing) with the stakeholders and the business users, and the errors discovered were fixed and then verified via regression testing.
• Provided implementation support by attending defect and UAT meetings and participating in pilot/launch activities.
• Knowledge of health and human services programs such as Medicaid, TANF (Temporary Assistance for Needy Families, and SNAP (Supplemental Nutrition Assistance Program).
• Supported the application after moving into Production and Troubleshooting the issues faced in Production support.
• Supported Data Reconciliation team during the data recon process.

Environment: Windows XP, MS Excel, MS Visio, daPulse, SharePoint, UML, SQL Server 2008, SDLC/Agile, Quality Center.

Confidential

Sr. Business Systems Analyst

Responsibilities:

• Interacted with different Business unit groups, end users, technical and business stakeholders, and subject matter experts & conducted JAD sessions to gather requirements, prepare and updated Business requirement Document, and Functional/Non-Functional Requirement Document.
• Supported risk management activities cross-functionally, focusing on Business Continuity Management, resiliency and scenario analysis.
• Reviewed and challenged business continuity planning at 1st line, engage with BCM organizations including senior management on BCM risks and controls.
• Developed and conducted training around BCM framework, tools and processes further developed and maintained the BCM framework requirements.
• Lead high impact teams in the design, development, and implementation and, validation of resilience capabilities across disciplines including business continuity, crisis management, disaster recovery, risk management and, emergency response.
• Partner with clients to identify, analyze, and implement resilience strategies to minimize risk impacts and maximize risk rewards.
• Supported the Strategic Risk Services leadership and teams on pursuits and special projects represented BCM in bank’s applicable risk and governance forums and ensure effective risk reporting.
• Contributed eminence to expand the Strategic Risk Services portfolio and the industries and clients we serve kept in tune with industry trends, techniques, tools and use cases to steer the internal improvement and innovation of GIS.
• Provided leadership in coordinating, assessing, developing, and communicating contingency plans associated with the company’s Business Units to protect the firm in the event of a business disruption.
• Assumed leadership role in coordinating and maintaining comprehensive business contingency plans and validation methodology to ensure the firm’s ability to recover in the event of a business disruption.
• Developed work-flow diagram, in MS Visio for new and existing Gain-loss process prepared iteration planning by selecting appropriate user stories and leading story review.
• Prioritizing outstanding defects and system problems, ensuring accuracy and deadlines were met performed GAP Analysis of Business Rules, system process flow, user administration and requirements.
• Ensured all artifacts complied with corporate SDLC Policies and guidelines user SQL queries to filter the data within the database created several work orders and scope documents for other short-term projects.
• Involved in weekly meetings, walkthroughs with gain-loss team to continuously improve process for the application development and created weekly meeting minutes.
• Involved in performing manual testing following test scripts to check functionality of mainframe application for the short-term projects.

Environment: Windows XP/2000, Agile, Scrum, Waterfall, Wireframes, SQL Server, MS Word, MS Excel, MS PowerPoint, and MS Visio, JIRA, ALM Defect Management System, GAP Analysis, UAT Testing, SharePoint Operating System, Web Server.

Confidential

Sr. Business Analyst

Responsibilities:

• Worked on Different interfaces like Cognos, Oracle to transfer employee central data to SAP. Gather requirements and document the functional specification for the Inflight team.
• Excellent writing skills in preparingbusiness requirements documents (BRDs),system requirements specifications (SRS),system design specification (SDS),functional specifications, and defining project plans
• ConductingUser Acceptance Testing (UAT)and verifying performance, reliability and fault tolerance issues. Also familiar with testing tools to design and develop test plans and test scripts.
• Responsible forJADfacilitation. Gather, synthesize and prioritize requirements using interviews, document analysis, requirements workshops, site visits, and surveys.
• Wrote“user story”using Jira and document workflow with the help of MS Visio effectively manages customer expectations.
• Serve as a primary customer contact provides business users with insight into application rules and processes bridging the gap in domain understanding between the client and technical team.
• Work with developers, architects and the QA team to ensure comprehension and feasibility of requirements. Manage issues logged by developers and resolve them.
• Work collaboratively with clients and stakeholders - both external and internal to client - to research and elicit, analyze, validate and document business requirements, and to ensure that those requirements clearly reflect true business needs, correctly representing all stakeholders’ functional requirements and design specification for enhancing several applications
• Working knowledge in defect tracking tools Quality Center, Remedy and Rally identify areas for automation design customer reports and extracts from various processing systems.
• Prepare test scenarios. Work with the testing team to prepare the testing plan, scope and other relevant documents and reviewing the test cases.
• Work with the development team to get the bugs fixed analyzes the change request and coordinating the changes required with the development team train new resources for creation of deliverables.
• Elicited and gathered user and business requirements through open ended discussions through brainstorming and conducted JAD sessions to gather across function information and different opinions.
• Worked with stakeholders to create user stories and other required documents and developed wireframe, site maps, and content inventories.
• Facilitated and ensured the Agile scrum ceremonies (Daily standups, sprint Review, and Sprint Retrospect meeting) were well coordinated with the product owner and the scrum team to ensure delivered product meets the desired acceptance criteria.
• Developed Business Requirement Documents, Functional Specifications Documents, Test Plan, Test Scripts, Test Cases, and co-ordinates of user acceptance testing.
• Worked with Jira tool for drafting user stories, Redefined use cases, process flow, and activity diagrams, using MS Visio, Lucid chart for a clear understanding of the requirements, Reviews test plan based on Requirement Traceability Matrix and defect tracking using Clear Quest.
• Assisted project managers to manage scope, schedule, and cost benefit analysis for the project between various stakeholders’ groups and within the project team, in order to resolve conflicts.
• Provide efficient guest service and optimize revenue perform various customer service functions at the airport check-in / boarding gate and ram perform allocation assigned as per the roster.
• Check status of all flights including catering uplift and adjust as required. Handle special situations and conditions. e.g. - Flight disruption / cancellation / overbooking.
• Carry-out the upgrades according to the guidelines in respect of overbooking. Personally deal with denied boarded and off- loaded guests, irate guests on exceptional basis.
• Ensure safe / efficient operation of all activities at the Airport and all ground handling activities are conducted as per Airline standards and policies
• Responsible for staff scheduling, assigning duties, responsibilities and employee accountability ensure adequate staffing levels in all areas relating to daily flight schedule and adjust during irregular operations.
• Responsible for the on-time performance of each flight arrival deplaning and flight departure boarding create a work culture that rewards teamwork and cooperation. Align team goals with those of the organization.
• Ensure operational support by collaborating with upper management to provide maximum operational performance while minimizing customer impact.
• Sustain Optimal Customer Service: Provide exceptional customer service in a respectful manner by managing teams, processes, and polices while ensuring a safe and timely operation.
• Keep self and the team up to date on product, service, policies and procedures through regular team meetings ensuring communication and understanding by team members.
• Handle day-to-day problem resolution, escalating to higher levels as required responsible for training, evaluation, and counseling, disciplinary action of direct subordinate reporting to you.
• Knowledge of codes and regulations governing airport operations, air transportation, airport security and safety, air carrier operations, including the Federal Aviation Administration and Transportation Security Administration.
• Knowledge of principles of airport operations commonly used at both air carrier and general aviation airport, Knowledge of Federal, State, and local laws and Knowledge of supervisory and managerial techniques and principles.
• Resolves and handles Customer conflicts and Serving as a key point of contact for client management. Partner with client solving issues while maintaining high-performance standards and SLAs for client's core business services
• Oversee and ensure the continuity of airport operations including the safe operation of air carrier aircraft, public safety, security, communications and passenger services.
• Monitor and inspect terminal building and other airport properties for safety, environmental and customer related issues.
• Update airport certification manual and emergency plan as necessary. Organize, coordinate and furnish airport operations safety training programs. Maintain training records and monitor effectiveness of training programs.
• Provide for training and development. Enforce personnel rules and regulations and work behavior standards firmly and impartially. Counsel, motivate and maintain harmony. Interview applicants. Provide direction and oversee airport personnel after normal work hours.

Environment: MS Office Suite, MS Visio, MS SharePoint, HP Quality Center, Oracle PL, SQL, internal IT systems.