SUMMARY

• Overall 9 years of experience, as a Business Analyst and a Scrum Master (Scaled Agile Framework).
• Agile Ceremonies & Documentation: User stories, Features, Epic, Release Planning, Sprint Planning, Review, Retrospective, stand up, Feature prioritization, Story Point Estimation, UAT, Demo, Project Plan, Business Process Flow, UI Requirements, Use Case, GAP Analysis, Functional Specification Document, Test Scenario, Test Cases, API Interface Agreement, Confluence, KPIs, Metric, Dimensions, Analytics, Insights
• Expertise in creating Business Requirement Document (BRD), Functional Requirement Specification (FRS) document, User Requirement Specification (URS) and Change Request (CR) document for system application development.
• Proficient in Business Writing, Business Process Flow, Business Process Modeling, Business Analysis and Testing various methodologies.
• Experience gathering requirements through Joint Application Developments sessions (JAD) and Joint Requirement Planning sessions (JRP), Walkthroughs, Interviews, Questionnaires and Brainstorming with end - users, clients, stakeholders, and teh IT group.
• Extensive Experience in Gap analysis to compare As Is with To Be business processes and offered solutions.
• Extensive noledge of teh Claim Center, Billing Center and Policy Center and Support Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups, SMEs and other project stakeholders.
• Strongbusinessdomain noledge of Property and Casualty Insurance including Risk, Policy Sales, Policy Administration System, Receivables and Payments, across different lines ofbusiness.
• Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
• Experienced with PersonallineandCommerciallineofbusiness.
• Extensive noledge of Policy Admin system and related operations like New Business, Endorsements, Billing and Claims in property and casualty - Personal Lines.
• Experience in Re-Insurance claims/Policy, banking applications, Personal Auto Insurance claims,WorkersCompensationInsurance claims, General Liability claims, Property Claims, HR application, telecoms ticketing, standalone and Web applications.
• Experience in Workers Compensation and Personal Insurance modules in Center
• Conducted Joint Application Development (JAD) sessions with IT teams to identify changes, and participated in Stakeholder Meetings to communicate teh same.
• Experience in working with production Underwriters to review commercial property insurance renewal and new business opportunities to ensure proper risk identification, analysis and assessment and teh development and growth of a profitable portfolio of business.
• Expert incommercialProperty and Casualty and Personal Lines Insurance experience with national carriers experience includes Personal Property Casualty andCommercialProduct noledge, Reinsurance forCommercialProperty Casualty.
• Expertise in understanding Policy Administration System especially in Commercial Lines (Business owners, Worker's Compensation, Business Auto).
• Insurance business noledge with project experience in various LOB's such as Personal (Auto, Dwelling, Home owner) and Commercial (Commercial Auto, Workers Compensation, Commercial Property, General Liability, Business Owners Policy (BOP).
• Proficient in Duck Creek Session XML and Data Model for Commercial Auto, Commercial Property and General Liability.
• Experience in writing and executing SQL Queries for Databases such as Oracle, and MySQL.
• Performed Data Profiling of current state of data in teh Data Warehouse by doing Data Analysis using SQL Queries and Microsoft Excel, finding Gaps in Data and formulating solutions for teh same.
• Experienced in SQL Server Reporting Service (SSRS), Executing Queries and Running Stored Procedures.
• Experience in extracting UI based information by querying teh Oracle database using SQL queries.
• Strong noledge in SQL Server disaster recovery, backup/restore, migration and upgrade participated in disaster recovery drills.
• Created various kinds of reports using Power BI and Tableau based on teh client's needs.
• Experienced in troubleshooting and performance tuning of reports and resolving issues within Power BI and Tableau Reports.
• Good noledge of testing Web Services /XML / SOAP and REST full services using Soap UI tool.
• Experience working in meta data Environment including writing and executing Test Cases for Web and Client/Server applications.
• Highly Experienced in Microsoft Office Suite including MS Visio, Excel, PowerPoint, Word and Outlook.
• Experienced with QA Team in defining teh Test Plans, Test Cases and test execution.
• Experienced in software Analysis, Requirements Management, and Quality Assurance and maintain Traceability.
• Experience in working with QA testing teams, while interacting with business users and gathering user's requirements to develop necessary Test plans, Test Cases and Test script.
• Expertise in developing QA Test Plan, Test Conditions, and Test Cases; ensuring testing of software both before and after completion.

TECHNICAL SKILLS:

• Confluence
• Wiki
• HP Quality Center
• JSON Viewer
• Swagger
• API's
• Web Services
• Web Methods
• XML
• API Gateway
• Enterprise service bus (ESB)
• Middleware
• SOA (Autonomy Idol Server)
• MS Access
• SQL Server
• DB2
• HDFS (Hadoop)
• Hive database
• HUE UI
• MTK
• Spotfire Analytics
• Amazon AWS
• SharePoint
• TIBCO
• Site Catalyst
• Word Press
• MS Word
• MS Power Point
• MS Excel
• MS Project
• MS Visio
• Outlook
• Cloud Endpoint Validation

PROFESSIONAL EXPERIENCE

Confidential - NJ

Business Analyst

Responsibilities:

• Collected and analyzed business owner(s) requirements to define high level need as a request is entered into pipeline.
• Supported efforts of Business Liaison(s) to define requirements.
• Extensive experience in Conducting Market Research, Feasibility Studies, Data Analyses, System Analyses, Gap Analyses, and Risks Analyses.
• Created swim lane diagrams and Developed process flow documents to capture current and future state and performed GAP analysis when needed.
• Involved in every Sprint that covered Elaboration, Configuration and Testing meta data.
• Worked on teh end-to-end process flow documentation for teh Duck creek implementation project.
• Documented requirement findings in BRD and transferred noledge to development team through technical documentation.
• Participated in requirements workshop for implementing policy and billing modules.
• Hugely followed teh migration rubric prepared for billing and policy center migration.
• Worked with project manager to identify and document project purpose, objectives and success criteria.
• Involved in implementation ofDuckCreekTest Automation Centre for automated regression testing
• Performeddatamigration tasks MS Excel, andXML
• Managed General Liability, Commercial Property, Commercial Package, Commercial Auto and Workers Compensation policy lines
• Modified, validated, and tested complexspreadsheetsto ensure accuracy and efficiency using excel, access, SQL queries, lookup, pivot tables, nested logic functions, interfacing with OLAP cubes, etc.
• Worked with business owners and business liaison to identify strengths and weaknesses on projects, along with, suggested areas for improvement.
• Created direct marketing documents utilizingGMCInspireDesigner.
• Participate in test plans walkthroughs withDuckCreekBusiness Analyst, QA Team lead and technical lead.
• Organize test cases accordingly forDuckCreekmajor and minor projects
• Create Process documents for theDuckCreekTeam.
• Create testing status reports using metrics template
• Conduct Knowledge Transitions with new team member inDuckCreekApplication
• Take initiative in implementing QA process induckcreek
• Delivered teh listings and managed inventory on various portalson time, addressed on-going issues, initiated corrective actions, and managed content through SharePoint and Documentum.
• Responsible for acting as a liaison with operational and financial management, systems support and sales to identifybusinessopportunities.
• Developed a file of ACORD Forms used as teh standards in all Property and Casualty markets, for both Personal and Commercial Lines ofBusiness.
• Worked on teh commercial property and casualty domain and made specific changes to teh same for teh smooth flow of teh process.
• Worked closely with teh Product owners to understand thebusinessrequirements and technical documentation requirement gathering user stories documentation, analysis and closure of requirements related to teh Policy life cycle and Claims life cycle processes for P&C Insurance policies/ claims for Personal.
• Developed functional specifications and system design specifications for Cash Management.
• Interacted with QA and halped in building test scripts.
• Creation of HTML mockups (wireframes) and data files using XML format.
• Worked in a hybrid project withwaterfallmodel at requirements analysis phase and Agile Scrum was used for design, development, and testing phases.
• Assisted in testing efforts to ensure issues are identified and solution traces back to requirements.
• Created RTM for mapping requirements with test cases.
• Tested SQL and VBS scripts in testingdatabasewith generating message box and modified compile errors andsystemserrors
• Created Use Cases and Activity diagram through teh implementation of UML methodologies
• Participated in daily scrum meetings as a part of daily intake meetings.
• Interacted with client, Enterprise, and project systems analysts during all phases of system development.
• Participated in data analysis, data modeling, ETL, dashboard design to determine financial performance.

Confidential - New York, NY

Business Analyst

Responsibilities:

• Performed requirement gathering using both formal and informal sessions through interviews, NetMeeting, questionnaire, video conferencing, and conference calls.
• Performed requirement analysis by gathering both functional and nonfunctional requirements based on interactions with teh Users.
• Helped to create and translate User Stories to define teh functions teh system must provide, and to facilitate requirements management.
• Assessed and documented teh flaws in teh existing made clear recommendations of Business Process Automation and incorporated them in teh future system design to perform Gap Analysis
• Made Screen Mockup, and screenshots for teh application to easily communicate it to teh users, developers, and testers.
• Developed various UML Diagrams such as Timing diagrams, business flow diagrams, Activity diagrams and Sequence diagrams using MS so that developers and other stakeholders can understand teh business process.
• Used MS Project and assisted project manager in making Project Plan with necessary modifications.
• Conducted stand-up meetings to provide a status update to teh team members.
• Actively participated in, group and individual based, problem solving and decision making throughout teh different phases. Authored progress and completion reports, which were then submitted to project management on a weekly basis.
• Wrote SQL statements to extract data from teh tables to validate data flow
• Gained expertise on Change Management by performing Impact Analysis for Change Requests obtained during Scope creep.
• Used Quality Center for automated testing. Coordinated with teh test team to check teh weekly status and report teh same to teh project manager.
• Worked closely with teh QA team in defining defects and planning necessary test cases for resolving teh defects within teh given time box.
• Conducted User Acceptance Testing (UAT) to ensure all teh business requirements has been fulfilled by teh application.
• Worked with teh Production support team for issues reported by teh user group in teh production environment.
• Conduct a smoke testing after each build and Post Production Validation after each release.
• Prepared user manuals and conducted sessions.

Confidential - Dayton OH

Business Analyst

Responsibilities:

• Liaison between business users and project team for requirements management for Commercial, Personal, Workers Compensation, and Specialty insurance; documented business process across various line of business
• Responsible for analyzing teh business process, creating requirements documents, maintaining vision documents, supplementary specification documents, and developed use cases.
• Involved in Designing business requirement & systematic approach based on project scope and SDLC.
• Analysis of business requirements and system requirements of teh client and also for Property and casualty modules.
• Identified Use cases from teh Functional requirements and wrote Use Case Specifications and created business process workflow diagrams (Activity diagrams, Sequence diagrams, Collaboration diagrams).
• Involved in a project which dealt with teh Production Stabilization and Defect Tracking of teh newly migrated Guidewire Billing Center.
• Created User Interface Documents (UID) of prototypes and wireframes of teh software solution,GuidewirePolicy center, to halp designing user interface.
• Worked on GAP analysis on teh traditional claims system and newly integrated Policy Centre
• Conducted sessions allowing different stakeholders to communicate their perspective with each other and resolving issues to come to a quicker agreement.
• Conducted User Interviews and Work Shops to gather accurate Business Requirements
• Analyzed documenting process flows for Policy issuance (Quote and Buy), Policy Change and payments etc.
• Worked on Property and Casualty insurance company as an Underwriter. Strong understanding of rating in Property and Causality.
• Full responsibility of maintaining and filing teh company reinsurance claims and providing a financial report to teh management team.
• Participate in teh development of Guidewire Billing Center, Billing Center - Policy Center User Stories.
• Review reinsurance contract and amendment language for accuracy and appropriateness.
• Maintained key records for purposes of Compliance review and/or regulatory inquiry. Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data
• Involved and reviewed SQL queries and stored procedures to process analyze and implement data integrity initiatives for various business units.
• Use of MS Office tools like MS Access, MS Word, MS Excel, MS PowerPoint MS Project for data migration into teh CI System Knowledge Database in Microsoft SharePoint.
• Involved with teh technical team in understanding teh XML file format required for Split loss process and Billing process.
• Worked on SharePoint to maintain up to date changes to any artifact, version controlling and controlling duplication of effort.
• Experience on testing in Policy Center andBillingCenter Screens for commercial linesbusiness.
• Reviewed Test Plan and Test Cases ofGuidewireBillingCenter provided by Testing Team.
• Assisted QA team in executing Test plans and wrote Test Cases
• Verify various accounts details in various banking mainframe regions using test scripts in Quality Centre & filling defect logs if any.
• Collaborated with quality assurance/quality control to ensure that teh final product met all teh requirements.
• Cooperated with various teams during teh user acceptance testing (UAT) of teh final product.
• Reviewed and approved Test plans and Scripts for accuracy.

Confidential, Mumbai, IN

Business Analyst

Responsibilities:

• Communicated with business stakeholders, and developers to bring end-to-end solutions.
• Collaborated with R&D, and project team to translate requirements, design, and develop solutions.
• Tested data and made models for a report to senior management for review plan and improved process.
• Utilized SQL, Python, and Excel to perform complex analysis, increasing sales and customer retention.
• Compiled, elicited, documented various business processes, and ensured smooth workflow.
• Created reports, conduct relevant analysis, and ad-hoc statistical analysis for operational improvement and business decision making, and present dis to management.
• Discovered various API’s and methods for reports in scope like “Facebook Graph API object-id/insights/metric” and “App Figures API salesreports date products” to capture raw data to be migrated to AWS and snowflake cloud database to be accessed via looker tool
• Facilitated various team cadences during development iterations to ensure optimum team velocity and predictability
• Iteration Planning
• Daily Stand up
• Team Demo
• System Demo
• Encouraged team participation and commitment during estimation of user stories and enablers (spikes)
• Facilitated backlog refinement sessions to prioritize user stories and ensure acceptance criteria for validating test cases and test scenarios
• Led daily stand ups to mitigate risks and roadblocks through establishing collaboration and dialogue
• Initiated Team Demos and UAT to product managers and stakeholders and participated in Scrum of Scrums to provide transparency and in corporate changes
• Fostered Process Improvement by ensuring adequate feedback during Iteration Retrospective

Confidential

Business Analyst

Responsibilities:

• Analyzed business performance and hands-on solutions in operation, conduct root cause analysis on unmatched data using regression analysis to find customer balance status and increased deposit.
• Successfully secured a satisfactory rate in internal audit and external review.
• Identified key features and data elements based on teh road map and scope of various stages of teh Global Dynamic CRM Claim Process to provide priority based on teh vision of Stakeholders
• Created Features and User Stories in Team Foundation Server (TFS) using Gherkin to elaborate various business scenarios and validation rules and assigned them to teh corresponding requirement source area and feature theme
• Facilitated Ecommerce design sessions between UI and UX Teams and CRM Developers to build ecommerce concepts utilizing journey maps, sketches, wireframes, prototypes before finalizing teh final design
• Identified key stories for Sprint planning from Product Backlog based on business priorities aligning to teh global road map and resource capacity
• Provided UAT of User Stories to teh Stakeholders and SME’s for Search for Policy Navigation, Policy Results Grid, Case and Claims Grid, Product Type Hierarchy, Create a Case Functionality, Create a Claim Functionality, Case Header, Claim Header, Policy Details Page, Case Page, and Claims Page to obtain feedback for future Sprints
• Led daily stand-up to identify and escalate development and testing roadblocks
• Facilitated Retrospective Ceremony to identify areas of improvement and recognize areas of success

Confidential

Business Analyst

Responsibilities:

• Involved in teh Mortgage Document Management Services (MDMS) and Imaging Program to create a Streamline Physical Document Management (SPDM) portal to provide better accessibility, routing and tracking capabilities for physical documents (Notes, Deed of Trust, Title Policy, Mortgage Insurance and other collateral as well as non-collateral documents and images) to be used by teh Originations (Pre Closing/Closing loans), Servicing (Payoff), Legacy Asset Servicing (Bankruptcy/Foreclosure and REO) and Post Closing LOB (Image and File Retention Service, Recall and Recon Storage Vendors)
• Coordinated with Architects, Delivery Managers and Subject Matter Experts (SMEs) to document teh current business process and rules of PDMT and identify teh target state of various applications to be consolidated under teh new SPDM portal for teh Post Closing team including URS applications (Managing User Requests for various LOBS Originations, Post Closing, Servicing, Payoff and Legacy Asset Servicing) Document Tracking application (Tracking Collateral Documents Notes, Deed of Trust, Title Policy, and Mortgage Insurance) Carousel (Tracking Non-Collateral documents, Credit File)
• Created High Level Budgets, Timelines, Milestones, Estimates, AITS, and Resources in Clarity for various phases of teh SDLC including (Discover, Plan & Define, Improve and Control) based on teh project impacts and tracked variances. Updated project status to compare actual vs expected to teh Change Manager
• Participated in Requirements and JAD sessions (HLD and LLD) for various work stream projects to identify their impacts and dependencies on teh new SPDM portal including Infrastructure Build Out (Common File net P8 Repository, replacing Documentum, Source HOV, Share Point), Services Build Out (Integrated Service Layer consolidating all portal in to a new SPDM portal), Document Distribution (Managing User Requests and End to End Tracking of Documents and images), Events Management (identifying all teh events for teh users requests), SPDM (Document Tracking System), Data Provisioning (Reporting, Procurements, Corrections), Scanning & Ingestion Services (Centralized Scanning, Ingestion and Indexing Services), Image Portal (Viewing Scanned & Indexed Documents through a portal viewer), Originations, Servicing and LAS Application
• Created Functions/Sub Functions/Activities for various LOBS impacting teh SPDM project and based on various Functions/Sub Functions/Activities identified inputs & triggers
• Based on teh activities and inputs created teh building blocks and end to end process flow to identify teh current state and create teh target state for teh new SPDM portal for teh Post Closing Central Team
• Document UI Requirements (Functional and Non-Functional), Use Cases and Business Rules based on teh end-to-end process flow and target state
• Coordinated with teh various business users to perform UAT and provided overview of teh functional requirements to teh QA team to create test scenarios and test cases and teh architects to create
• Participated in teh Buy vs Build decisions and vendor demos to identify various Vendors like (CRM, CM, Sales force, MangoDB, Dataiku) to provide end to end solutions for document tracking system
• Inputted Functional Requirements in Arriba grading system to track vendor inputs and assign grades