Business Analyst Resume Profile, NY - Hire IT People

EXPERIENCED DOCUMENTATION PROFESSIONAL

Strong portfolio across multiple reporting formats, including, but not limited to, user and technical manuals, online help, business communications and multimedia projects. Reliable project lead with proven track record addressing all aspects of documentation project life.
System / Business Requirements
User / Technical Manuals
Online Help RoboHelp
Multimedia Presentations

PROFESSIONAL EXPERIENCE

CONFIDENTIAL

Technical Writer/Business Analyst

Reporting directly to Director of IT Business Operations, chiefly responsible for leading major IT Training Documentation Initiatives.
Authoring of Training and Application Documentation and Business / System Requirements.
Content development and administration of IT Knowledge Base Training SharePoint sites.
PowerPoint and Multimedia/Computer-Based Training CBT presentations for IT Departmental Status Reporting.
Conducted Learning Management Systems LMS training sessions for new hire IT employees.
Created and edited internal technical and business communications for the IT organization.
Intranet content manager for the IT organization, including online help tutorials.
Regularly conducted extensive interviews with Subject Matter Experts SMEs to ensure validity of data and improve internal process workflows.
Departmental Project Lead for all IT Surveys Deputy Disaster Recovery DR and Business Continuity Coordinator BCC Software Compliance Analyst Liaison with HR and IT Senior Leadership Teams and external vendors.
Major documentation projects included:

o Guardian Corporate Intranet Administrator Manual.

o Creation and maintenance of detailed Business and Systems Requirements during a business intelligence reorganization initiative.

o Project Lead for creation, launch, and daily maintenance of an Oracle-based intranet site, including user testing.

CONFIDENTIAL

Technical Writer Documentation Project Lead on industry-wide technology transformation project.
Created, updated and maintained user manuals, online help files, use cases and requirements documentation covering a wide array of industry-specific applications. Covered topics include Financial, Distribution, Collections, and Licensing issues and procedures.
Performed QA testing and User Training.
Created newsletters and related communications for the recording industry.

CONFIDENTIAL

Technical Writer

Documentation Project Lead solely responsible for the creation of a comprehensive administrator instructional training manual for the TransitCenter commuter benefits program.
Created all user guides and process workflow documentation.
Interfaced with TransitCenter clients, team developers, and database consultants.
Performed QA and User Training.

CONFIDENTIAL

Technical Writer

Documentation support.
Updated established documentation for medical claim methodology financial reconciliation applications.
Updated online help files.
Conducted internal user training and participated in QA software testing.

ADDITIONAL CONSULTING

CONFIDENTIAL

Technology Editor / Correspondent

New York-based technology reporter for Washington, DC-based monthly magazine covering broadcast technologies and engineering.
Reported on newest technologies and trends.
Covered press conferences / tradeshows, conducted interviews with SMEs.
Produced artwork photography as needed.

CONFIDENTIAL

Technical Writer/Researcher

Technology White Paper Authoring and Updating
Authored technology-based IT white papers consolidated research materials. Topics include software development methods, Enterprise Application Architecture EAI , Web technologies Java, SMIL , languages HTML, XML and e-commerce. Clients included Amazon.com.

SYSTEMS

MS Office Altiris Adobe RoboHelp, Captivate, and Premiere TechSmith SnagIt Avid Studio, Inquisite Qualtrics Survey Software, HTML/XML.