SUMMARY:

• 5.7 yrs of Experience in MIDDLE LEVEL POSITIONS: IT Manager - Automation, Business Analysis/ Project Management
• An Ardent IT Manager- Automation of Projects, Business Analysis Project Management with a flair for adapting quickly to dynamic business environments.
• IT (Software / Software Services) and Banking .
• Skilled in mapping business requirements and translating these requirements into functional specifications, implementations & custom designing solutions (process / product) by following standard guidelines
• Responsible for a full range of activities which ensure the operational effectiveness and excellence of the business unit.
• Design and document workflow and make appropriate recommendations that will positively impact operational effectiveness.
• Expertise in managing projects & new systems implementations for streamlining operations within time & cost parameters as per the organizations’ quality standards
• Hands-on experience in carrying out business analysis (requirement gathering) and preparing process map & specification of validations to convert business requirements into technical specifications
• Tracking and analyze business process trends and make appropriate recommendations that will positively impact the unit.
• Extensive knowledge on Hadoop Components like HDFS, MapReduce, Pig, Hive, Sqoop, Sprak, Scala and Habse.
• Experience in Client relationship management, Oracle Flexcube, AML Techniques, Digital Initiaves like Banking Mobile Applications and Cash Management.
• Experience in Handling Users and Vendors system level tickets in Admin Service Desk as a IT Analyst.
• Experience in CA Business Intelligence Tool for Reporting Admin Serice Help Desk System.
• Gained exposure of working on business intelligence tool i.e. Qlikview
• Abilities in adopting a pragmatic approach in improvising on solutions and resolving complex business issues
• A go-getter with strong communication, coordination, analytical & networking abilities.

TECHNICAL SKILLS:

Operating Systems: Windows XP/7and Linux

Programming Languages: C, Java and Scala

Databases: SQLServer2008, Oracle 10g, Mongo DB & MS Access

Tools: Hadoop Technologies, Spark,ASD,and CRM Next. CA BI Reporting Tool

Application Software: MS Office 2007/10

Development Tools: JDK 1.6/1.7 and Eclipse

EXPERIENCE:

Confidential

IT Manager - Automation Projects

Responsibilities:

• Automation Initiatives -Feasibility study and Analysis for automating manual process as per requirement.
• Business Analysis for all automation projects.
• Project Coordination along with the Quality Assurance and Testing of the developed system.
• Eliciting requirements
• Operational Risk Management-ORM
• Vendor Project Coordination.
• Hanlding Corporate Services Software (CSS) biling application for Man power approval and Vendor raising billing system.
• Hanlding Admin Service Desk for Ticket requesitng and processing in Admin Dept for PAN India Level
• IT Analyst for CA Business Intelligence Tool for Reporting and Analyze the ticket requests in PAN India Level.
• Prioritize requirements and create conceptual prototypes and mock-ups
• Apply best practices for effective communication and problem-solving
• Translating and simplifying requirements
• Testes and validations
• Coordination with core IT and development team for implementation and support of admin automation projects.
• Solely responsible for managing all automation projects of admin department.
• Prepared Feasibility study and Analysis for automating system from manual process of Centra Bill Desk Application.
• Business Analysis and Requirements gathering for development of this applcation.
• Project Coordination along with the Quality Assurance and Testing of the developed system.
• Eliciting requirements
• Operational Risk Management-ORM
• Delivering projects after gathering requirements from business users, reviewing & documenting functional specifications and incorporating changes / modifications in the project as required by the client
• Interacting with Senior Management for requirement gathering and system study & analysis
• Creates and maintains project schedules by developing project plans and specifications, estimating time requirements, establishing deadlines, monitoring milestone completion, tracking all phases of the project product/service life cycle, providing timely reporting of issues that impact project progress, coordinating actions, and resolving conflicts.
• Meets with project team(s) regularly to review project deliverables and deadlines.
• Meets with appropriate personnel for periodic reviews of prototypes and final products.
• Provides single point of contact for assigned projects for coordination, interaction and communication between IT and admin depart.
• Works with IT to conduct testing to meet project timelines.
• Conducting case / system / process study for project planning, scoping, estimation & tracking
• Drafting functional requirements and using models & diagrams to represent the processes & functions involved
• Designing new processes and improving existing processes through process re-design & organizational restructuring
• Sharing weekly status report with Senior Management.
• Mapping business requirements / needs and coordinating in process development & implementation in line with the pre-set guidelines & standards
• Involved in understanding business process / analysis workflow to design solutions (As-Is, To-Be & Why-Why Analysis)
• Responsible for the overall success of testing, including results verification and release sign-off.
• Provides resource planning, management and resolution of issues that impede the test effort.
• Analyses discrepancies in service or performance and makes recommendations for updates.
• Provides final sign off to the IT development team to release code to production.
• Ensures continuing operational quality by documenting bug fixes and enhancements assigning tasks to developers, testing and releasing updates.

Confidential

Responsibilities:

• Served as a IT analyst for ASD application.
• Works directly with Head of Admin, Regional Heads and Head of security to understand project concept, Objectives and approach.
• Takes assigned project from original concept through final implementation.
• Defines project scope and objectives.
• Preparing requirement documents, providing test cases.
• Handling Assigning or Removing access rights to PAN India admin team for accessing the ASD.
• Providing access rights to PAN India Annual Maintenance Contract (AMC) vendors for ASD.
• Handling Internal Audit
• Handling CA Business Intelligence Reporting Tool for generating requested reports and Analysing the requests.
• Provides resource planning, management and resolution of issues that impede the test effort.
• Advocates the appropriate level of quality by the resolution of important defects; and working with the IT development team to ensure the software development process has an appropriate level of testing.
• Coordinates regional Admin Cluster Heads who test, evaluate and validate new functions and applications, and identify issues in software or services.
• Analyses discrepancies in service or performance and makes recommendations for updates.
• Provides final sign off to the IT development team to release code to production.
• Communicate process improvement ideas within the department and different user groups.
• Communicating any change in processes / policies to target user groups.

Confidential

Responsibilities:

• Business Analysis and requirement gathering for developent of the project.
• Participated reviews with Vendor for development of project.
• Project Coordination along with the Quality Assurance and Testing of the developed system.
• Defines, develops and implements quality assurance practices and procedures, end user test plans and other QA assessments.
• Works with IT to conduct testing to meet project timelines.
• Responsible for ensuring that all documentation accurately reflects the current status of changes and outstanding issues so that business requirements reflect application features and functions.
• Responsible for the overall success of testing, including results verification and release sign-off.
• Consolidated reporting module provides management with online data for analysis.
• Web enabled data transfer helps in reducing the communication cost drastically.

Confidential

Assistant Manage r

Responsibilities:

• Managing banking operations inclusive of implementing long term/short term plans and focusing on business targets and service delivery metrics.
• Following polices/procedures for the bank and ensuring compliances to rules and regulations of the bank including latest circulars and notifications.
• Implementing polices/procedures for all development of the bank and reducing overall cost to the bank through various means.
• Implemented audit programs to evaluate and safeguard assets and control the liabilities of the Bank.
• Participated actively in internal bank committees meets.
• Monitored follow-up on audit findings to ensure appropriate resolution.
• Identify potential cross-sell/up-sell prospects using customer data - to forecast expected customer behaviour.
• Connect offers to the right customers using predictive analytic techniques based on demographic, geographic and behavioural data across the organization.
• Handing Cash Management.
• Identification of Frauds and Suspicious Transactions.
• Interacting with clients for understanding their requirements and cultivating relations with them for retention and securing repeating business.
• Maintain and develop customer relationships, new business, and periodic visit to existing customers.
• Maintaining Customer Relation Management Next and Customer data regularly.
• Interacting with clients saying bank special offers.
• Explaining to Clients for Easy Banking (Digital Banking) like mobile banking, net banking.
• Explaining to clients for special mobile applications like HDFC UPI, HDFC Mobile Banking App, ChillrApp, PayZApp, HDFC Lite, HDFC Vahan Gyan, HDFC Loan Asset and HDFC Life Insurance.
• Having knowledge on Oracle Flex Cube, IBM Lotus Notes.
• Knowledge on AML Techniques.
• Having knowledge on KYC procedures.
• Having knowledge on CRM next.

Commercial Analyst

Confidential

Responsibilities:

• Project Coordination with Govt Higher officials.
• Updating database in time to time.
• Team Management for handling the project.
• Analyze Business Developement techniques for growth of the organisation.
• Conducted regular reviews and preparing enahancementmethods.
• IT Analyst for the entire project.
• Participated Tenders and Interacted with Clients.
• Involved in team activities and development methodologies.
• Paying wages after receiving the payment.
• Taking feedback from Clients for providing better services.