PROFESSIONAL SUMMARY:

• 5+ years of Information Technology experience in Business Analysis, knowledge of Cloud Services, DevOps, QA and Prod Environments, Agile, Analytics and Innovation
• Worked closely with Project Stakeholders, SMEs, PMO to gather requirements and specifications for new applications as well as re - engineering existing applications
• Performed GAP analysis to check compatibility of existing system infrastructure with new business requirements to identify potential concerns early in project management
• Excellent communication and collaboration skills honed by working with global productdevelopment team following Agile development methodology
• Experience in iterative agile project management methodology with Scrum to manage Software Development Life Cycle (SDLC)
• Proficient in producing Project Documentation, project planning, scheduling, managing dashboards, change requests, resolutions, risk mitigations to deliver quality product
• Familiar with testing tools (QC) to design and develop test plans and test scripts
• Conducted UAT to verify performance, reliability, and fault tolerance of application
• Experience in performing data analysis using SQL queries for retrieving raw data
• Built Tableau (BI) dashboards to enable data visualization and interactive reporting
• Experience in gathering, defining, and documenting business requirements within a DevOps framework
• Experience in interacting across hierarchy from architects to data modelers, risk analysts and underwriters
• Expertise at using Microsoft and Google Products like MS Visio, MS Project, MS Excel, PowerPoint, SharePoint, Google Sheets, Google Docs, Google Slides, Data Studio, etc.,
• Working Knowledge on AWS cloud infrastructure including EC2, Elastic Load Balancer, Auto-Scaling in launching EC2, S3, Cloud Front, VPC, Route53, Cloud Watch, IAM, SNS
• Knowledge in DevOps technology stacks including Jenkins, Kubernetes, Docker, Splunk

TECHNICAL SKILLS:

Productivity: Microsoft Office, MS Projects, One Note, Adobe, VISIO

Methodologies: Agile, Scrum, SAFe, Waterfall, Iterative and Incremental

Software Testing: Manual Testing, Test Plan, Test Case, User Acceptance Testing

SDLC Tools: Azure DevOps, JIRA, Trello, SharePoint, MS Project

BI Tools: Tableau, Google Data Studio, MS Excel

Cloud Services: AWS, Google Cloud Platform

Database: SQL, Snowflake

Version Control Tools: GitHub, Bitbucket

Content Management Tools: Confluence, Google Drive, One Drive

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

• Developed Business Requirement Documents by involving in different phases of requirement gathering like elicitation, analysis, documentation, traceability, confirmation and sign off
• Performed Data Analysis by exploring raw data using SQL queries and by building interactive Business Intelligence Dashboards to identify trends and communicate actionable insights
• Collaborated with Design, Development, and QA resources on feature release plans and in creating awareness on definition of done for different requirements planned in each release cycle
• Coordinate with the Development, Database Administration, QA, and IT Operations teams to ensure there are no resource conflicts
• Created Activity Diagrams, and Sequence Diagrams using UML in MS Visio
• Managed change requests related to working project plan to meet the agreed deadlines
• Evaluated and analyzed requirement fulfilment on a continuous basis, communicated the same to relevant stakeholders by delivering weekly and monthly status reports
• Maintained documents and granted access to users based on the assessed confidentiality level
• Built Tableau (BI) dashboards to enable data visualization and to meet reporting needs
• Prepared Job Aids for Business Intelligence dashboards, to drive effective use and understanding
• Used Confluence pages to document technical requirements and in aiding iterative refinement
• Verified acceptance criteria of stories developed in each sprint by collaborating with Product Owner
• Acted as liaison in meetings with Business strategy unit and IT strategy unit during the project selection process and provided inputs on functional and system requirements
• Assist in the IT department's resource capacity/demand planning and management, project portfolio process, project reporting, and internal metrics tracking
• Provided technology leadership by helping team on complex issues around design, development, and production incidents

Confidential

Business System Analyst

Responsibilities:

• Analyzed drug formularies, using business intelligence (BI) tools and devised architecture for optimizing tier selection, resulting in cost savings for health insurance providers
• Gathered requirements for in-house software project by adhering to modern development standards, involving modularization and code revisions, aimed at reducing operational costs
• Translated customer needs into business requirements and helped in managing product backlog
• Conducted user interviews, gathered requirements, analyzed the requirements by using Rational Rose, Visio, and managed Requirement Traceability Matrix (RTM)
• Coordinated with Project Manager, Product Owner, Application Vendor, Business Project Teams, Payers and Providers in project requirement elicitation, documentation, and confirmation
• Developed Business Requirement Document as well as High-Level Project Plan.
• Collaborated with software engineers in applying automation techniques to bolster efficiency
• Documented system requirements specification (SRS) documents and user documentation in accordance with the industry accepted guidelines and standards of insurance providers
• Tracked all required resolutions that are identified as needed from Providers and Payers
• Identified internal and external health care related system and functional requirements, design and configuration set-up
• Analyzed the business and functional requirements of the application and aided in detailed development of test plans, test cases, and procedures in Test Directory
• Built strategic partnership with Business units to develop solid knowledge of the Business portfolio activities, including the Business Plan, Products, and Processes
• Coordinated UAT phase for every sprint and provided clear user acceptance criteria for requirements
• Involved in logging post-deployment issues and making sure they were addressed as per their urgency and priority
• Successfully completed the project within time and budget despite having a very tight schedule

Confidential

Business Analyst/ Technical Writer

Responsibilities:

• Worked on developing Software Requirement Specification (SRS) documents using MS Office and MS Visio to capture the project requirements for software development team
• Worked on the detailed workflow diagram based on the proposed enhancement for the system
• Prepared Functional design documents, Requirement specification documents for project environment
• Conducted ticket prioritization meetings with the Business based on tickets severity by using ServiceDesk Express (SDE)
• Developed, monitored, and controlled separate Business Requirement document for enhancements
• Collaborated with Developers and QA’s by analyzing various issues and helped them in achieving data fixes and testing
• Responsible for executing User Interface Testing, System Testing, Data Quality Testing
• Performed data analysis to primarily identify Data Sets, Source Data, Source Meta Data, Data Definitions and Data Formats
• Perform data modeling, periodic report validation and data analysis by writing SQL queries
• Monitored project progress against baseline schedules and fulfilment of requirements
• Reviewed and finalized the User Requirement Specification (URS), Functional Requirement Specification (FRS), Technical Specifications, and Detailed Design documents.