Jr Project Manager Resume NJ - Hire IT People

SUMMARY:

Instrumental Manager bringing 14 years of experience achieving ambitious goals in challenging IT environment. Diligent, forward - thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines.

PROFESSIONAL EXPERIENCE:

Jr Project Manager

Confidential, NJ

Responsibilities:

IT Specialist

Confidential, NJ

Responsibilities:

Provided on-call support for critical issues related to Microsoft Windows 7,8,10, Azure, Microsoft office 365
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
Increased customer satisfaction by resolving issues
Resolved problems, improved operations and provided exceptional service
Actively listened to customers' requests, confirming full understanding before addressing concerns

IT Specialist/ Assistant IT Supervisor

Confidential, Mount Laurel, NJ

Responsibilities:

Maintained 300+ Windows computers and peripherals, including all configuring and monitoring
Provided coaching and counseling to 7 employees to encourage professional growth as well as meet short- and long-term goals
Lead small IT Projects
Removed malware, ransomware and other threats from laptops and desktop systems
Explained technical information in clear terms to promote better understanding for non-technical users and followed up with clients to verify optimal customer satisfaction
Provided technical support for issues related to Microsoft Windows 7,8,10, Azure, Microsoft office 365, Exchange
Worked with Active Directory, Group Policy

IT Specialist

Confidential, Camden, NJ

Responsibilities:

Set up work stations for employees
Collaborated with vendors to locate replacement components and resolve advanced problems
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
Provided comprehensive to internal and off-site users to optimize systems maintenance and resolve recurring issues
Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste
Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets
Directed team of 15 in opertional development of service network, including implementation of quality requirements and operating standards
Hired and directed teams of 15 employees to achieve daily and long-term operations and business goals
Overseeing Budget and providing cost saving methods by 30 percent

IT Technician

Confidential, Somerdale, NJ

Responsibilities:

Handled all desktop support issues in a high volume company
Handled trouble tickets 25% faster than other desktop support engineers.
Kept over 300 employees up and running on windows xp,7,8,10 along with other software programs

Director of Information Technology

Confidential, Mount Laurel, NJ

Responsibilities:

Worked with MSP (Managed service providers) vendors
Taught staff, parents and students how to use database and technical equipment
Managed a team of 6 IT Technicians
Fostered positive working environment that encouraged innovation, collaboration and accountability and managed end-user needs with functional and security responsibilities