Sr. Project Manager Resume
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EXPERIENCE:
Sr. Project Manager
Confidential
Responsibilities:
- Managed large scale and multiple migration projects for the End Client
- Using Microsoft Excel prepared Migration Timeline Project Plan for each project (20 or more projects at onetime) and track each project milestones
- Update documentation to reflect each site and Line of Business.
- Attend meetings and provide updates on migration status.
- Collaborate with stakeholders and management
- Hold meetings with Line of Business and users to discuss the migration process and what to expect before, during, and after the migrations.
Sr. Technical Analyst
Confidential
Responsibilities:
- Provide level 2 desktop and end user support for local as well as remote users
- Deploy Windows 10/Office 2016 to new desktops/laptops for new users.
- Work closely with existing users for equipment refresh or OS Upgrade.
- Support and train Jr Technical Analyst and technician
- Work with vendor on warranty issues
- Provided onsite Technical Acumen and knowledge.
IT Project Consultant
Confidential
Responsibilities:
- Led evaluation and optimization of current mission - critical information architectures, improving support of business processes and organizational efficiency, while delivering cost savings.
- Projects included Client and Individual Wireless Network / Mobility Solutions, Migration of
- Corporate Workstations from Windows 7 to Windows 10.
Project Manager
Confidential
Responsibilities:
- Leveraged industry best practices to successfully deploy and migrate of Corporate Office, Branch Offices, and Call Center (50,000 + desktops and laptops across North America), from Windows XP to Windows 7.
- Create Root Cause Analysis reports, and daily activity reports.
- Lead meetings to go over reports and solutions to ensure that the deployments and migrations would be more efficient and cost affect.
- Tracked multiple projects including Backoffice migration and deployment, corporate office Migration, laptop and desktop migration, and oversaw the migration for the Toronto, Canada migration.
- Directed 5 National Site Managers and 140 Technicians, covering three shifts nationally across 24 migration locations including 1 team in Toronto, Canada.
- Worked with Program Manager to maintain budget over $17 million. Reduced cost by Utilizing strong team members in different locations to help Jr. Technician.
- Oversaw deployment of Windows 7 migration for local and remote users.
- Worked with administrative staff to setup wireless network Access Points throughout complex.
- Provide desktop and laptop support local and remote user across the US.
IT Project Consultant
Confidential
Responsibilities:
- Roll out of desktop computers; installing company software; and setting up LAN for property management company
- Implemented installation of WLAN.
- Managed 17 Business Center computers at apartment communities across DFW
- Provide cost cutting solutions to help stay within budget.
- Support management and staff on technical issues.
Infrastructure Site Manager
Confidential
Responsibilities:
- Managed 2 Network Engineers, 3 Network Admin, 10 Desktop Support Engineers
- Support 1200 users in three location within Dallas/Fort Worth.
- Led all phases of system and IT infrastructure implementation, with focus on enhancing operational efficiency, and optimizing Desktop Support Service delivery.
- Highlights: (a.) Upgrade of DHS (USCIS) workstations from Windows 95 to Windows 2000, (b.) Migration from NDS environment to Windows 2003 Active Directory, Group Policy, and Exchange environment. (c.) Deployed Windows XP to 400 computers and upgraded memory. Deployed new desktops to 800 users with XP.
- Collaborated with Tech leaders and stakeholders, both locally and in Washington DC.
- Championed implementation of ITIL practices, with emphasis on service delivery to consistently meet / exceed SLA’s.
- As Functional Manager for Siemens Govt. Services, approved timecard, vacation and sick leave for Siemens Employees.
- Ran weekly reports from Ticket reporting system for both Siemens employees and Northup Grumman employees.
