Service Reporting Analyst Resume Atlanta, GA - Hire IT People

SUMMARY:

Experienced, efficient, and self - starting program and project administrative professional, with a history of successfully supporting the delivery of complex projects and programs. Exceptional analytical and problem-solving skills, with an ability to identify root cause of issues and recommend improvements. Excellent written and verbal communications skills, highly organized and efficient, able to work independently or in a team environment. Proven leadership skills with the ability to motivate teams and remain organized in high pressure environments. Fast learner with strong time management skills.
Process analysis
Data mining and analysis
Report development
Issue resolution
Program communication
Meeting facilitation
Presentation development
Solution configuration
Software implementation
Construct & queried databases using RDBMS (MS Access, MS SQL Server 16, & MongoDB).
Generated dashboards, reports, and analytics with MS BI, BMC Remedy(ITSLM), and ServiceNow.
Creation of websites, databases, and graphics using Adobe Creative Suite.
Applied use of 5+ years in Java, JavaScript, MySQL, C++, HTML, PHP, Azure, and SAP.
10+ years working in Windows OS including, but not limited to hardware & software repairs/installations, AD administration, imaging, and on-boarding/offboarding procedures.

PROFESSIONAL EXPERIENCE:

Service Reporting Analyst

Confidential, Atlanta, GA

Responsibilities:

Use strong understanding of solution components and their capabilities (infrastructure, networks, databases, web technologies)
Independently lead or assist in all necessary solution configuration required because of new account or service transition.
Support the development and design of an enterprise reporting, primarily Digital Fuel and Crystal Reports technology.

Quality Assurance & Compliance/Governance Analyst

Confidential, Atlanta, GA

Responsibilities:

Produced thorough, high quality project stakeholder reports and documentation.
Facilitated weekly meetings to ensure Service Providers that compliance standards were being met without project breaches.
Hosted and created weekly presentations to engage with Service Providers and Clients on gathering the necessary requirements to implement projects on required timelines.
Applied strong Excel and PowerPoint skills to aid in monthly tracking/updating/reporting of historical data in Continuous Improvement Trends graphs.

Service Request Management Analyst & Operations Analyst

Confidential, Atlanta, GA

Responsibilities:

Managed communication with different stake holders and clients for accurate data collection and configuration processes.
Provided early life support during go-live phase and ensure timely resolution of issues.
Foundation data gathering, data analysis, implementation of tools including BMC Remedy ITSM and SharePoint.
Improved existing batch processing and prepare quality documents for routine tasks.
Developed Service Design documents and UAT Test Scripts for service transition activities.