Business Analyst

• 12 years of extensive experience, detail-focused, result-oriented Business and IT professional in Information technology as a Business Analyst in high volume, intense customer focused service industries like Banking, Health and Retail
• Proven ability of managing all stages of project from project definition to software implementation.
• Proven track record in executing and delivering end to end implementation of projects
• Extensive experience as a Business Analyst in improving operational efficiency and reducing costs while meeting challenging business demands, in Banking and Healthcare sectors Fortune 500 company , using IT Business Analytics, Modeling expertise, and SDLC process
• Extensive qualification in all facets of business process/software development with expertise working on Business Objectives, Business Requirements Documents BRD , Creating Business Functional Specifications BFS , Functional design and documentation FDD , Process Analysis, Gap analysis, System Analysis, Use case analysis and Software Requirement Specification SRS
• Strong Stake Holder's Management, Business Requirements Elicitation, Workshop facilitation, with an excellent Communication, documentation and Analytical Skills
• Expert in conducting JAD sessions with executive level Business Stakeholders, User Clients, Technical Teams and Project Directors
• Exceptional in gathering Requirements by conducting brainstorm meetings, interviews, prototyping, Requirements workshops and survey/ questionnaire
• Excellent presentation, interpersonal and communication skills with strong analytical, qualitative, quantitative, and problem solving skills
• Performed data analysis, Created business intelligence and Information management
• Extensive working experience with Quality Assurance QA team in verifying consistency between User Interface UI across functional/technical groups and Review the Test cases defined by the testers
• Process Mapping using VISIO, Data Flow modeling, Scenario Planning, Process re-engineering using As Is-To Be concept, Final sign off of the requirements documentation
• Hands-on Experience in Designing Use Cases, Use Case diagrams, Activity diagrams, Sequence diagrams in UML methodology using Microsoft Visio, with extensive experience in Rational Software Modeler, MS Office
• Develop User Interface and wire frames using Visual Studio
• Strong working knowledge of database designing, Requirements Traceability matrix, Change request log, Testing, Implementation and user training
• In-depth knowledge on different modules within healthcare domain such as medical management system, Case Management, Utilization Management, Membership, Eligibility, Billing, Enrollment, Claims, Capitation, and Providers etc.,
• Excellent understanding of different modules in Banking domain such as Identity and Access Management, Entitlements Privileges, Force removal Access, Payments, Mortgage, Interactive Voice Response IVR , Billing etc.,
• Familiar with current industry standards such as HIPAA compliance and Healthcare systems
• Extensively utilized SQL Server 2008, Oracle 10g using SQL server Management Studio, TOAD and TOAD for Data analyst in performing Data Mapping, UAT and Test Cases
• Excellent understanding of RUP Rational Unified Process methodology, Risk engineering, data modeling and mapping, and design using UML, Rational Rose, and Visio
• In-depth understanding of Agile, Waterfall, Spiral/Iterative Methodology and Rapid Application Development RAD
• Assisted Project Managers with the development of Project schedules, development of requirements, and preliminary design for client applications.
• Exceptional ability to build productive relationships with colleagues, clients, and vendors across all functional and technical disciplines, providing focused project management, accurate and detailed business and system analysis.
• Experienced in determining approach using Process Modeling and Structured walkthrough and planning activities through Estimation and Risk Analysis.
• Experienced in performing Knowledge Transfer sessions, Training and Mentoring new inductees.
• Liaise with Developers to ensure the development matches the requirements
• Strong motivating skills for effective teamwork between onshore and offsite teams
• Excellent analytical, problem-solving and learning skills, as well as keen interest in the emerging technologies
• Preparing developer guidelines, user guides. Work with users to ensure that development efforts are meeting the user's needs
• Innovative in learning and applying new methodologies.

Technical Skills:

Professional Experience:

Confidential

Role: Sr. Business Analyst

Confidential premier health care transparency tool, drives smart shopping decisions by empowering consumers with easy-to-access information about providers and health care services. Supported by real-time member payment estimator, Confidential provides out-of-pocket cost estimates for services based on plan and progress toward reaching deductible and copay maximums. Users can compare providers based on the estimated cost, quality ratings and reviews from other patients Confidential also provides a simple, real-time snapshot of personal health care spending and benefit coverage.

Responsibilities:

• Manage the team and ensure that synergies across all the projects in the program are achieved and inter project dependencies are addressed effectively.
• Gather business requirement through JAD sessions with SMEs and end users and in addition through document analysis, brainstorming meetings, interviews and questionnaires
• Prioritizing the sprint backlog and coming up with techniques/tools to efficiently manage Sprint backlog, Sprint Demo, System Demo.
• Facilitate the cross functional teams for all dependencies.
• Work with team, release team, server team to get all roadblocks removed.
• Prepare Requirement Traceability Matrix RTM ensuring the forward and backward traceability of the Business Requirements to the test Case and vice versa
• Review and provided feedback on Test Plans, Test Cases and Test Scenarios.
• Validate existing workflows for Member eligibility verification and Web Security Access.
• Design Use Cases and create UML models such as Use Case Diagrams, Activity Diagrams, Sequence Diagrams, and Flow Diagrams and ER Diagrams using MS Visio
• Worked as a liaison between users and the technical teams involved in the application development for the better understanding of Business and IT processes.
• Provide knowledge and support to the development teams to understand HIPAA and EDI transactions and processes.
• Document data mapping/Transformations from source to target STTM , business process flows, and business requirement document BRD , SRS Software Requirement Specification , SDS System Design Specification , Report and Extract specifications documents.
• Actively participate in SDS and STTM reviews to ensure clarity in Business Rules, transformations etc.,
• Coordinated with QA team in creating Test Cases and conduct UAT to test the final application for usability, to verify all the user requirements were satisfied.
• Communicate with the developers and QA's, and referred to HIPAA guidelines to ensure that the system complies with the HIPAA guidelines
• Involve in training and rolling out user guide to help end users to better navigate the newly developed application.
• Analyze and identify gaps/issues in claims, encounters process flow.
• Serve as a liaison between business unit and technical team during Risk engineering and high- level session to develop and perform action plan.
• Involve in the Review of Requirements Specification with functional manager and technical specialists of the application.

Environment: Agile Scrum, JIRA, Rational Unified Process RUP , UML, MS Office Tools MS Word, MS Excel, MS Visio, MS PowerPoint, Oracle, SQL Server 2008, SharePoint.

Confidential

Role: Business Analyst

Confidential company, has been providing the Medicare coverage for over 20 years and provides managed care services targeted to government-sponsored health care programs, focusing on Medicare. Humana offers a variety of health plans for families, children, and the aged, blind and disabled, as well as prescription drug plans As a Business Analyst, I was involved in the implementation and configuration of the medical management system and its surrounding applications.

Responsibilities:

• Gathered business requirement through sessions with SMEs and end users and in addition through document analysis, brainstorming, interviews and questionnaires
• Conducted weekly SCRUM to discuss about the progress of the project.
• Prepared RTM ensuring the forward and backward traceability of the Business Requirements to the test Case and vice versa
• Reviewed and provided input to the testing scenarios and test cases.
• Involved in writing Test Plan, Test Cases and test scenarios.
• Validated existing workflows written for Member eligibility verification, security access in the portal.
• Documented business requirement document BRD data mapping/Transformations from source to target STTM , business process flows. Performed Data gap analysis against critical requirements.
• Created Use Cases, activity and sequence diagrams.
• Worked as an Interface between users and the technical teams involved in the application development for the better understanding of Business and IT processes.
• Provided knowledge and support to the development teams to understand HIPAA and EDI transactions and processes.
• Coordinated with QA team in creating Test Cases and conducted UAT to test the final application for usability, to verify all the user requirements were satisfied.
• Communicated with the developers and QA's, and referred to HIPAA guidelines to ensure that the system complies with the HIPAA guidelines
• Involved in training and rolling out user guide to help end users better navigate the newly developed application.

Environment: CRM, Scrum, Agile, Jira, Visio, SSIS, ERWIN Data Modeling Tool , OBIE, VISION, MS Office Tools MS Word, MS Excel, MS Visio, MS PowerPoint, MS Access db.

Confidential

Role: Scrum Master

Confidential is a web application that supports the family investment Administration FIA in Department of Human Resources of state of Maryland, enabling the case workers and quality control staff to review cases, track metrics, perform critical data analysis and generate reports on the different applications/cases received by local department of social services pertaining to the programs like food supplement programs, medical assistance, etc. in order to be federal compliant and for reduction of errors rates

Responsibilities:

• Worked collaboratively with business stakeholders and cross-functional team to deliver project deliverables.
• Planned the capacity planning and managed the Product Backlog, worked with the team to prioritize requirements, define and manage scope and sprints for a project.
• Functioned as the Scrum Master for the Pilot teams in implementing Agile Practices.
• Spearheaded bringing Scrum and Agile into the Engineering department.
• Facilitated the Daily Standup Meeting and used it effectively to help protect the team from distractions and interruptions, removing impediments and improve the empowerment and productivity of the team.
• Facilitated Sprint Planning, Daily Standup, Backlog Grooming, Sprint Review, Sprint Retrospective meetings
• Lead the Sprint Review /Demo Meeting Presented Sprint Metrics and Release trends that included Velocity, Cumulative Flow Diagrams, and Burn-down charts to encourage teams maintain a sustainable pace.
• Coached and mentored teams with members distributed across the US and India, on an onsite-Offshore model from different vendors.
• Initiated and documented process improvements and standardized templates for estimating, program management and project management initiatives.
• Managed globally-distributed, iterative projects across offices in different time zones
• Participating in Scrum of Scrums for cross-team dependencies and an Active member in leadership meetings.
• Involved in Sprint Planning and backlog assignment to the Development team.

Environment: Scrum, Agile, Jira, Visio, C , .Net, Visual Studio 2008, SQL Server 2005, XML, SSRS, MS Office Tools MS Word, MS Excel, MS Visio, MS PowerPoint.

Confidential

Role: Business Analyst

Confidential is a leading dealer financial services company specializing in credit cards, home loans, auto loans, banking and savings products, offering a broad array of financial products and services to consumers, small businesses and commercial clients.

Responsibilities:

• Performed requirements gathering and analysis from the business users of the system and SME's while adhering to SDLC Software Development Life Cycle industry best practices. Used the Agile-scrum methodology for software development.
• Gathered and documented business BRD, FRD from both formal and informal sessions and validated the needs of the business stakeholders.
• Interacted with Software development team and Business users as a liaison in helping developers to understand the business requirements, Functional requirements BRD, FRD thereby ensuring the proposed applications complies with the business specifications.
• Worked with the business users and with different levels of management to identify requirements, use cases and to develop functional specifications using the Agile methodology for software development.
• Participated in and contributed to As-Is and To-Be Process Modeling Sessions, and build process models.
• Understood the business requirements and mapped them into functional and technical requirements.
• Analyzed and designed the data flow and data modeling using power designer tool.
• Performed Gap Analysis and Impact Analysis to identify the deficiencies of the current system and to identify the requirements for the proposed system.
• Created use case models and activity diagrams using Unified Modeling Language UML notations using Rational Rose.
• Worked on Requirements Traceability Matrix RTM which defines mapping between requirements in project and corresponding cases to be tested
• Provided user interface design for Web-based projects, including dashboards, widgets, and products.
• Prepared PowerPoint presentations to present the updates and status of the project
• Conducted highly interactive JAD sessions with project stakeholders, subject matter experts SME's , users, QA team and project management team for requirement gathering, identifying and resolving issues that provided appropriate scope of work for technical team to develop prototype and overall system.
• Worked with the Project Manager on various Project Management activities like keeping track of Project Status, Deadlines, Environment Request, and Compliance Issues.
• Reviewed the functional test plan prepared by Quality Assurance QA team and assisted QA team in preparing the test cases, test scripts, test plans
• Involved in Functional Testing, System Testing, Regression Testing and User Acceptance Test UAT using the test cases given by the client before releasing the application.
• Was responsible for tracking issues that are detected and updating the status of existing issues based on the daily meetings with the off-shore team.
• Checked the data flow through the front end to backend and used SQL queries to extract the data from the database.
• Assisted in the development of ad-hoc reports or presentations as needed by senior management.
• Implemented automated financial reporting process to download data
• Used project management tools like MS-Project for status reporting and planning
• Developed process flow diagrams flow charts using MS Visio in an effort to identify and analyze process flows
• Responsible for the completion of projects within specified time and budget dealing with financials, project workflow, change management and dealing with vendor relationships.
• Worked closely with the Project Manager and different teams with effective presentations. Also delivered training and presentation to lenders, colleagues, and customers

Environment: SQL, Rational Rose, MS Project 2010, HP Quality Centre, UML, MS Office Tools MS Word, MS Excel, MS Visio, MS PowerPoint.

Confidential

Role: Lead Analyst

Confidential Bearing manufacturer using SAP with operations in over 66 countries. As a Lead Analyst, I was trained in Timken Head Quarters in Chicago, Confidential for Implementing the SAP Demand Planning module: SAP APO for India Sales Area. Power users in the areas of SAP Demand Management and Supply planning for India Sales Area and conduct SIOP Process.

Responsibilities:

• Acted as a liaison between the client's business team, stakeholders and development team.
• Involved in Requirement Elicitation/Requirement gathering.
• Responsible for quality deliverables, project timeliness and customer satisfaction.
• Identified stakeholders, facilitated JAD/JAR and Brainstorming sessions with stakeholders.
• Requirement analysis and understanding the requirements. Prioritizing the requirements.
• Created documentation like BRD, FSD, UI Mockups, Wireframes, Power point decks and getting the sign-off from the stakeholders/sponsors.
• Participated in reviews of plans associated with project execution.
• Created documentation including user stories, design documents, acceptance criteria, Power point decks, user guides and process flows.
• Gathered Business Requirements from all the designated Stakeholders by conducting requirements analysis, and facilitating Joint Application Development JAD sessions to identify business rules and requirements elicitation.
• Removing the project Impediments and also engaged with various cross functional teams to resolve problems as they arise.
• Tracking the execution of the projects, providing burn down metrics, velocity and weekly status reports to the client.
• Participated in review of plans associated with project execution.
• Assisted the Manager in leading, estimation, budgeting, staffing and other activities associated with the project Management.
• Successfully completed full project cycle implementation of Demand Planning using SAP-APO for India Sales Area
• Set up PO-SO Process for Chennai Plant in India

Environment: Oracle, SQL, SAP R/3, APO, MS Project, UML, MS Office Tools MS Word, MS Excel, MS Visio, MS PowerPoint, MS Access db.

Confidential

Role: Business Analyst

Confidential is a leading publication. Developed e-Commerce website with shopping cart facilities, catalogue search and order processing for a Publication Company. Transferred the maintenance of the website to NGO Consultancy.

Responsibilities:

• Stake Holder Management and Business Requirements Elicitation
• Requirements Analysis, Gap Analysis, documentation, Verification Validation Process of requirements
• Designing the User interface screens, reports and final outputs, Data base designing
• Business Process Management, Process Mapping using VISIO, Documentation of the Sign-off process of the finalized requirements
• Documentation of project Initiation, Planning, Execution and project closure
• Developing Functional Requirements Specification document and knowledge transfer to the developers
• Requirements Traceability Matrix RTM , Change Request Log CR Log
• Testing, User Acceptance Testing UAT , Project Implementation, User Training,

Environment: .NET, C , HTML, SQL, and SQL Server 2003

Confidential Role: Inventory Analyst

Confidential Management in an ERP environment, worked on J D Edwards Classic and One World B2B ERP

Responsibilities:

• Demand, Supply Inventory Planning, Monitor ABC model class codes and Maintain Material Master
• Conduct the monthly consensus forecast review and update forecasts
• Monitor inventory, service levels and cross plant distribution for all products at all stocking
• Locations Melbourne, Brisbane, Sydney, Perth, New Zealand, Malaysia and Singapore
• Manage deployment process of Engines
• Coordinate the procurement replenishment of engines, spare parts and accessories, with U.S.A, Japan, Belgium, China and other vendors. Manage material determination supersession Chain, Process and review the EDI - Advance Shipping File ASN'S . Management reporting of the Inventory / non-inventory stock accounts
• Liaising with Sales, Marketing, Service, Warehouse and Manufacturing
• Developed and implemented the lean process review on the Non-Inventory stocks, which resulted in recovering Two Million Dollars in a span of 15 months. Reduced the non- inventory stock by 60 .
• Documented processes and performed user acceptance test for the JD Edwards One World - B2B Go Live, Standardized use of process controls to minimize the impact of Sarbanes and Oxley Act.

Environment: JDE, Oracle, SQL, ASN, EDI, Fox-Pro, MS Office Tools MS Word, MS Excel, MS Visio, MS PowerPoint, MS Access db.