Senior Processing consultant Resume

SUMMARY:

Accomplished analyst seeking to transition into a position of responsibility.

PROFESSIONAL EXPERIENCE:

Senior Processing consultant

Confidential

Responsibilities:

Completed job costing analysis for new business units. Studied fixed and variable cost structure of adding a “chat” unit to Progressive customer on boarding experience.
Presented and implemented process improvements to lower variable labor costs in email business units. Created a process flow that shifted usage from email to telecommunications systems.
Provided ad hoc analysis of call center data to provide confirmation that a plurality of progressive policies were being rated on incorrectly
Over five years of experience studying and mapping out incremental costs on existing processes.
Over five years of experience in implementing lean six sigma methodology in a heavily regulated environment.
Responsible for creating process maps for various business groups to present to process review groups
Subject matter expert on chat and email procedures and cost structures
Responsible for root cause data analysis for process studies
Over five years experience process control and optimization analysis
Managed several teams responsible for streamlining complex processes in a compliance sensitive work environment.
Over three years of experience creating new procedure materials for staff and management
Created enterprise standards and best practices for sales and retention
Designed methodology for determining if business procedures warranted restructuring
Audited earlier implemented process to ensure expected savings was met.
Hands - on experience studying competitors systems for internal implementation
Several years of experience in dealing with competitor filling and understanding changes in products and procedures
Project leader for development of new teams standard operating procedures
Formal and experience in the world of property and casualty insurance compliance
Evaluated existing processes on an annual basis to ensure expected cost of operations was met
Oversaw improvement projects with goal of business performance improvement based on six sigma methodology
Created a customer preservation team to address company retention issues resulting in an increase in retention of around thirty percent over mean
Created metrics and processes to reduce the time that claims cash reserves were held
Audited existing procedures to make sure quality assurance goals were met
Coordinated and lead prioritization of local contact center processes
Reviewed outcomes in various iterations to reduce variance in project outcomes.
Experience using linux, SQL, XML, HTML, Microsoft office,Sharepoint and Adobe Photoshop.
Was able to able to save Progressive 1,200,000 per year as a result of limiting customer contact by streamlining customer intake systems.
Liason to the legal team for understanding business operations and goals when approving new terminology and material
Over four years of experience designing, developing, and releasing enhancements to previously developed business process management applications.
Over four years of generating data samples for procedures outcome reviews and cost reduction.
Create process documentation for archival purposes so that future reviews understand methodology and reasons for process change
Reviewed online customer tracking data to make sure that changes to the website resulted in value added usage without impacting overall retention
Five years of experience in creating profitability benchmarks and break even benchmarks for soft dollar savings.
Continuously responsible for maintaining several projects simultaneously
Six sigma Green belt
Developed official end-to-end communications for various tiers of management related changes in processes and procedures
Mitigated cost drivers by applying a cost to each communication sent to Progressive and deriving systems to shift communications to cheapest modes of communication.
Subject matter expert on email communication legal ramifications and cost associated with response.
Led symposiums on how to identify cost drivers in your field and submit a request to have a daily procedure or software reviewed
Several years of experience working with sales team to derive changes that could result in higher sales rate.
Subject matter expert for the state of New Jersey compliance, related to Property and casualty requirements
Designed and created communications for the customer related to state required forms that disclosed sensitive information
Worked with product managers to implement changes to decrease Progressive’s exposure to unprofitable claims.
Created cost accounting reports based on expenditures of claims agents
Re-Engineered processes and procedures based on a new IT agenda.

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