SUMMARY:

• Over 7 years of extensive experience in Business Analysis, Software Validation and business process re - engineering, with proven ability to articulate business values.
• Functional experience with concentration on Use Case modeling using UML, Business Process Modeling, Data Modeling, Change Management, Technical Training, Software Development methodologies, QA testing, and Systems Testing of client server and web-based systems.
• Experienced working in all phases of SDLC from analysis, design, coding, unit testing, system testing and user acceptance testing.
• Extensive Knowledge of Systems Management, Design and Data Modeling.
• Proven expertise in creating test plans, UML diagrams, flowcharts, screen mockups and systems requirements specifications.
• Excellent business writing skills in writing Preliminary Investigation, Report, System Requirements document, Systems Design Specification and System Requirement, Change Request.
• Strong understanding of information technology capabilities and dependencies, including platforms, content management, e-document strategies and process mapping.
• Demonstrated high capacity to learn new technologies rapidly with no formal training.
• Proficient at creating and transforming business requirements into functional/non-functional requirement specification using Rational Requisite Pro and designing business models using UML diagrams such as use case model, Class Diagrams, Activity Diagrams, Sequence Diagrams and Collaboration Diagrams in Rational Rose and MS Visio.

PROFESSIONAL EXPERIENCE:

Confidential, Long Island NY

Sr. Ecommerce Business Analyst

Responsibilities:

• Played a key role in the daily scrum call, representing business logic behind the technology conversion with added business functionalities.
• Gathered and defined the business and functional requirement, working with different management teams, programmers, and other business partners throughout the process.
• Documented the business and functional requirements and obtained sign-off/approval through a system walk through.
• Facilitated meetings with the Business Users and Business Heads to discuss and plan GFGB Releases.
• Performed Business Process Mapping and performed “as is” and “to be” analysis.
• Worked together with other team members in interviewing various business groups and identifying and prioritizing business and functional requirements.
• Worked closely with the Onsite Architect to create User-stories and tasks for the requirements backlog.
• Performed extensive functional analysts on data received from various sources and different environments.
• Mapped the current and proposed process conducted GAP analysis.
• Generated Use Cases, Use Case Scenarios, Activity Diagrams and Data Flow Diagrams.
• Worked together with SMEs, architecture group and technical team leads to detail the interface, customized based on different user roles and functions halped in planning the Sprints.
• Worked with information architects and creative groups in detailing the wire frames and depicting GUI design.
• Developed the Test Plan/Testing Strategy and understood the changes to ensure a comprehensive test is planned
• Developed Acceptance Criteria/Test Cases based on requirements and impact analysis
• Executed manual testing situations based on Acceptance Criteria/Test Cases by the target date with a high level of accuracy and quality.
• Validated system functionality by identifying, analyzing, and documenting defects, questionable functions, errors, and inconsistencies in software program functions, outputs, online screens, and content.
• Facilitated User Acceptance Testing (UAT) Sessions.

Environment: Microsoft Office Suite, Microsoft Visio, SAS, ASP.NET, UML, J2EE, Oracle, SQL Server, LoadRunner, Rally, Quality Centre 9.5, Management Centre (WCS).

Confidential, NC

Senior Business Analyst

Responsibilities:

• Interfaced with the Client as part of the Requirements Engineering team to finalize the project scope.
• Conducted JAD sessions with management, vendors, users and other stakeholders for open and pending issues to and pull out stuff from the backlog.
• Taken up responsibilities within Project Management in keeping track of the project.
• Conducted weekly status meetings with testing and development teams.
• Worked on Order Management Systems.
• Worked on Web-sphere commerce suite and Web-sphere merchandising.
• Developed business process models in Agile to document existing and future business processes.
• Involved in meetings withSME’s and Data Architect in understanding BusinessRules and the reports which were generated on mainframes.
• Conducted stand up meetings and was responsible to track the project taking an initiative from a project management.
• Identified internal and external system requirements, design and configuration set-up, also created user documentation and conducted training classes.
• Relieved pressure off the PM by maintaining artifacts and portions of the project binder.
• Documented and delivered Functional Specification Document to the project team.
• Assisted the Project Manager to develop both high-level and detailed application architecture to meet user requests and business needs.
• Participated in the logical and physical design sessions, assisted and developed high and low level design documents.
• Assisted the PM in setting realistic project expectations and in evaluating the impact of changes on the project plans accordingly and conducted project related presentations.
• Assisted with user testing of systems, developing and maintaining quality procedures, and ensuring dat appropriate documentation is in place.
• Conducted User Acceptance Testing (UAT).
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project life cycle.
• Performed task decomposition, delegated tasks and monitored project milestones using MS Project.

Environment: Windows, Microsoft Office SharePoint, Clarity, Rational Requisite Pro, MS Office, SQL Server, MS Project, MS FrontPage, MS Access, EDI, Documentum2.0. UML.

Confidential, Boston MA

Business Analyst

Responsibilities:

• Interfaced between Users and the different teams involved in the application development for better understanding of the business and IT processes Involved in analysis of the technical specifications of the current system and the infrastructure needs
• Participated in JAD sessions for requirement gathering, analysis, and design
• Documented BRD supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyse and document business data requirements.
• Analysed system requirements to Use Cases, Use Case Scenarios and Business rules
• Created Use Case Diagrams, Activity Diagrams, and Sequence Diagrams using Rational Rose
• Responsible for continuous process improvement and for identifying and maintaining a clear and measurable Development Process dat is deployable throughout the enterprise using CMMI
• Responsible for the delivery of Business Requirements Documents (BRD) within project timelines
• The program is integrated with Java Based Rules Engine and heavily deals with Claims & Incentive Calculations, Electronic Payments, and Settlements for various individual health plans and State/Federal sponsored health plans.
• Conducted GAP Analysis and formulated the TO-BE features based on the business requirements.
• Worked extensively with underwriters with claim processing and its business rules, factors involved, claim movements, etc
• Created Standard Operating procedures and involved with creating training modules, presentations and conducted end user trainings.
• Involved in marketing of DMR program
• Created Test cases and scenarios for User Acceptance Testing and conducted UAT.
• Involved in documenting defects and responding to IT in defect clarifications and resolution
• Extensively involved in coming up with test specifications for the application.
• Generated weekly status reports and Adhoc reports to monitor the progress and identify critical points to reallocate resources and Decision Support for Development Life Cycle.
• Involved in creating user manuals and gave training to the end users.

Environment: Windows, Microsoft Office SharePoint, Sterling Order Management, Clarity, Rational Requisite Pro, MS Office, SQL Server, MS Project, MS FrontPage, MS Access, EDI, Documentum2.0., UML.

Confidential

Business Analyst/ Systems Analyst

Responsibilities:

• Gathered and analyzed, documented business and technical requirements from both formal and informal sessions and validate the needs of the business stakeholders.
• Worked on Enterprise Content Management System & Web Content Management System.
• Worked on the content to reduce repetitive duplicate input, Aided in easy storage and retrieval of data.
• Worked on designing the Web content management systems (Enhancements) for the content writers to upload the content without any technical knowledge.
• Performed Requirement Analysis and developed Use Cases, Activity Diagrams using Rational Rose
• Performed Data mapping, logical data modeling, created class diagrams and ER diagrams.
• Worked within project management in keeping track of the project and status of the project.
• Assisted PM in conducting meetings with different cross-functional teams.
• Completed the documentation of Claims Scenario’s for the source system
• Analyzed the existing claims process and specific business rule logic will be applied in the ACP model.
• Involved in creating business processes and modeling diagrams using Rational Unified Process.
• Created use case scenarios and documented work flow and business process using Rational Rose
• Documented requirements associated change requests with requirements and connected requirements with Use cases.
• Incorporated Rational Unified Process to create Requirement Document Specifications using Visible Analyst.
• Identified/documented data sources and transformation rules required populating and maintaining data warehouse content.
• Involved in creating test scenarios, scripting test cases using testing tool and defect management for Policy Management Systems, Payables/Receivables and Claims processing.
• Served as conduit for managing system requirements between the business and the software development team.
• Performed trader partner testing.
• Used rational clear quest for defect management.

Environment: Windows XP Professional, Oracle9i, MS Access, MS Excel, RUP, Oracle, UML, Rational Rose, Requisite Pro, Clear Case, Rational Clear Quest, MS Office suite, MS Visio.

Confidential

Business Analyst

Responsibilities:

• Analysed User Requirement Document, Business Requirement Document (BRD), Technical Requirement Specification and Functional Requirement Specification (FRS).
• Created workflow scenarios, designed new process flows, documented the Business Process Flows and various Business Scenarios and activities of the Business from the conceptual to procedural level.
• Used the guidelines and artifacts of the DMAIC to strategize the Implementation of effort in different iterations and phases of the Software Development Life Cycle.
• Created Data Stage jobs to extract, transform and load data into data warehouses from various sources like relational databases, application systems, temp tables, flat files etc.
• Query optimization using SQL Profiler and performance monitors to enhance the performance of database servers.
• Designed Data Flow Diagrams (DFD’s), Entity Relationship Diagrams (ERD’s), and web page mock ups using modeling tools.
• Worked as an Interface between the Users and the different teams involved in the application development for the better understanding of the Business and IT Processes.
• Followed a structured approach to organize Requirements into logical groupings of essential Business Processes, Business Rules, and Information needs dat insures any Critical Requirements are not missed
• Managed and traced requirements using Rational requisite pro
• Followed the UML based methods using Microsoft Visio to create: Use Cases Diagrams, Activity Diagrams, State Chart Diagrams, Sequence Diagrams and Collaboration Diagrams.
• Prepared Logical Data Models dat contains set of Entity Relationship Diagrams and Data Flow Diagrams and supporting documents and descriptions of the Relationships between the data elements to analyze and document the Business Data Requirements.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance Testing.
• Verified the Business Scenarios on new builds to allow extended testing by the QA team.

Environment: Rational Enterprise Suite (Rose, RequisitePro, ClearCase, ClearQuest), Visual Basic, SQL, SQL Server, Oracle, C#.Net, WebLogic, HTML, Windows Forms, Web Forms, LoadRunner, WinRunner