SUMMARY:

• 20 years of technical leadership experience in managing large - scale data center, cloud and shared service transitions and transformations, facilitating enterprise-wide initiatives and utilizing a wide-array of disrupted technologies that favorably influenced a diverse range of Fortune 500 clients and lines of business. Past Holder of Secret, MBI/EBI Security Clearance.
• Most recently, as Director, SMS Sentry Project Management Office for Fintech leader Fiserv, with responsibility for managing $3.1 million budget and 26 team members including 5 indirect reports ($84M TCV, 2021) that accomplished the following 3 items: 1) Successfully launched and automated over 4 years the Sentry Project Initiation & Contract Intake Process and project portfolio management between Clarity, SharePoint, ServiceNow and Saleforce.com; 2) Established a PMO Center of Excellence; Business Service Management (BSM) and 3) Developed standard delivery project schedules & product cost models for PMO, Operations and Product Management.
• Strong working knowledge of the following technologies and SaaS service areas: Cyber Security, Converge IT/IVR, Service Desk, DB Management, Public/Private Cloud Hosting, IaaS, BaaS, DraaS, PMaaS, PMOaaS, Zelle, EPPM, Azure Boards, JIRA, Robotic Process Automation, SAP S/4 Hana. SaaS services encompasses: PMO Cost Modeling, developing Master Program Transition, cloud migration and Transformation project schedule templates/cost models, establishing Digital Dashboards & product data analytics.
• Building & Leading High-Performing Technical Teams: Entrusted by senior management with playing an ongoing leadership role in leading and mentoring large teams of technical SME’s, ScrumMasters, project managers, program managers and portfolio managers that included developing a PMO Center of Excellence from the ground up for both Fiserv and Confidential .
• Delivering High Ranking Leadership Scores: Achieved one of the highest leadership and management 2020/21 survey scores within Fiserv corporate structure that encompassed 100% maximum attainment, measuring the following 5 areas: Engagement Index, Management Effectiveness, Communication & Teamwork, Client Experience, Diversity & Inclusion. Additionally, spearheaded a service delivery practice and professional services organization for IBM Pacific Southwest Region.
• Managing a Multi-Million-Dollar Digital Transformation Initiatives: Served as Program Director for a large state government ($377 million TCV), digital transformation program and initiative ($39 million) that deployed a Hybrid Cloud, shared service model for 30 state agencies by providing an automated, self-service catalog offering. Utilized a single pain of glass for both private and public cloud services platforms, as well as implemented delivery automation with event handling capability designed to significantly reduce OpEx, staffing, and delivery costs. Additionally, reduced/replaced CapEx with OpEx.
• Vendor Management | SPM, AWS, AZURE and ITILv3 | Utilizing Benchmark & Best Practices Techniques | Ensuring Data
• Integrity Technology Evaluation & Selection | Formal Presentation Skills | Conflict/Dispute Resolutions | Diplomatic Change Agent for Productivity Improvements | Business Continuity & Enterprise Resource Planning | Release/Software Configuration Management

PROFESSIONAL EXPERIENCE:

Confidential

Director, SMS Project Management Office

Responsibilities:

• Served as a delivery expert with a core competency in transitions that included human capital, hosting with private and public cloud (i.e., Azure), transformation, product-based/revenue-based PPM and PMO's. Additionally, successfully implemented the division Risk Management and Change Management methodologies, Business Service Management, product & project portfolio digital dashboard reporting, process flows, PMO governance, professional services, and establishing control board for contract & project scope changes.
• Staff, forecast, mentor & manage a large team of SME’s, ScrumMasters, Project Managers, Program Managers & Portfolio Managers.
• Automated and managed the Project Initiation & Contract Intake Process, as well as track and manage the product portfolio’s Resource Utilization/Chargeability, division product analytics, ACV, TCV ($842M, 2021), Annuity & Impact Revenue.
• Successfully authored & contributed re-usable assets/IP for the portfolio, Product Management, Operations & Delivery practice.

Confidential

Director, Transition & Transformation Project Management

Responsibilities:

• As Program Director for California's largest energy holding company (TCV $35 million), successfully managed a large Mainframe and DC Transition program, as well as transformation migration for various applications including CICS (v5.2), DB2, IDMS (v18), CA-XCOM, CA-Allocate, ACF2, OPS/MVS, Control-M, IBM Omegamon to CA Sysview, 3rd party products, tape and storage.
• Successfully managed several transformation programs that entailed data center/cloud migrations (10,000+ servers), virtualizations and Go-Live events including; Sempra Energy, a $19 million energy and utility company, Benjamin Moore, Rogers Communications, a large Canadian communications and broadcast media company, a global manufacturer and marketer of chemical products for consumers and industrial customers (+1,400 Servers\245 Apps), Atlas Copco, a manufacturer of mining equipment, compressors and construction equipment, as well as one of the largest, top 10 city governments in the U.S.

Confidential

Practice Leader

Responsibilities:

• Led more than 10 major client transition and transformation engagements including M&A, data discovery, cloud assessments, infrastructure/data center consolidation, for several high visibility EMC customers including ADP, American Express, CSU Pomona, Northrop Grumman, Takeda and Pfizer.
• For Intuit, a financial services & SaaS company, managed an App Rationalization and VDC Transformation project for a DC migration of 347 applications and 1,500 servers to a new DC. Discovery entailed the profiling, verification and harmonization of applications and infrastructure data from technical interviews.
• Spearheaded a $42 million BPO Infrastructure program for Federal Express. Led discovery workshops to develop and automate an enterprise-wide, standard POD, Storage Process & Requirements Definition for re-purposed/re-harvested DC migrations.

Confidential

Transition Executive Consultant & SAP Transformation PMO Officer

Responsibilities:

• Charged with successfully transitioning Confidential purchased assets/resources from Freeport-McMoRan on schedule and within budget, as well as CMMI and C-SOX regulatory compliance participation and KPI reporting.
• Spearheaded and responsible for the Master Program Schedule & Program/Management Plan, as well as managing the Software Vendor(S) with a staff of 175 Resources (Program Manager, Project Managers, SMEs).
• Managed more than 15 major client engagements covering infrastructure/data center consolidation, moves, M&A, divestiture, transitions and agile application transformations, as well as public and private cloud, data security/compliance, software development and new product initiatives. Customer engagements included Abbott Labs, American Express, Discover, Honeywell, Hospira, JP Morgan Chase, PetSmart, Siemens Healthcare/Bayer Healthcare and Wells Fargo.