OBJECTIVE: Out of the box-creative professional with 25 years IT Experience / 21 years Leadership-Management Experience / 10 years Program-Project Management Experience / 6 years Training-HR / with an absolutely great attitude with both solid and charismatic communication skills in search of increased Responsibility/Opportunities and/or special employment situation.

Interested in direct hire situations only.

EXPERIENCE:

Confidential

Business Analyst - Client Relations Liaison / Project Manager

• Client facing Business Analyst experience working with all the company's Lines of Businesses LOBs Financial Market Treasury Services, Asset Servicing, Asset Management, Issuer Services, Wealth Management, and Pershing.
• Interfaces with both external client business and technical professionals t determine business and technical specifications for corporate file transmission requirements.
• Designs technical solutions based on client and company technical protocol and platform capabilities.
• FTP-PGP/VPN/Leased Line / SFTP / NDM / HTTPS/ FTPS / AS2 - Protocols.
• Unix / Mainframe-JCL / Windows / SWIFT File ACT - Platforms.
• Upon vetting requirements, assigns workload t developer team manages progress of request through life cycle - adjusts competing priorities per business requirements. Follows SDLC processes.
• Completes site visits as file transmission SME as part of client sales visits.
• Project Manager for various large-scale file transmission projects.
• Project Team member for migration project of request system t a consolidated corporate solution t NewScale solution. Team lead of precursor project t consolidate legacy request systems
• Designed/Taught multiple training classes about various work area topics training given company wide over 1000 cumulative trainees.
• Team lead for file transmission migration of PNC business acquisition int BNY Mellon. Started formalized process of meetings and normalization of processes.

Confidential

Network Analyst II

• Oversaw/responded for productions support of bank's multi-user IT infrastructure via Remedy Incident Management System.
• Comprehensive understanding of overall banking IT infrastructure and mission.
• File Transfer expert within work center Adjusted JCL coding / FTP / PGP / NDM transmissions.
• Courseware developer/trainer for various IT applications.
• Taught hands on coursework across organization.
• Competent in management of various IT technologies.
• NT and Exchange Server Management
• Unix platforms
• Network switching and firewalls
• Mainframe operations
• Third party and Middleware application management
• ITIL V3 Certified.

Confidential

Managing Director/ Rank Major

• Department head for Recruiting Support for a 4-state, 57-office, 130 personnel organization.
• Set Squadron strategy for responsible work areas
• Staff management responsibilities included 18 personnel, stepped in as organization's general manager.
• Head of Information Technology IT , Human Resources and Training, Logistics, Information Management / Squadron Policy, and Financial Management Departments.
• IT consists of Microsoft Office/Norton Suites on various Storage/E-mail servers, both desktops/laptops on multiple LANs and WANs, with a supporting Help Desk..
• Possessed understandings in areas of internet, intranet, extranet and client/server architectures.
• Oversaw all hiring/firing, personnel actions, health insurance/workers comp, and union issues.
• Managed 87 vehicle GSA fleet, 57 lease/utility payments, purchase cards, and all organizational policy.
• Oversaw 5M payroll/ 1.7M operating budget effectively communicated budget reports t senior management, provided FY close-out guidance, and out-year budget planning t general manager and corporate stakeholders.
• Understands revenue models, P/L, and cost-to-completion projections, made decisions accordingly.
• Event planner for organization's, 50K budget, 4-day, Annual Sales and Training Conference.
• Provided direct supervision and mentoring t 10 direct reports, coordinating daily work schedules, prepared work assignments and providing feedback in the execution of roles/responsibilities.
• Took care of team members AETC Financial Manager of Year, four promotions, 10 bonuses .
• Recognized as top in field server as part of Inspector General IG team.
• Continually sought opportunities t increase customer satisfaction and deepen client relationships.

Confidential

Assistant Professor-Air Force ROTC/Manager -Project Manager/

• Supervisor/Case Manager of 100 cadets provided career counseling, mentoring, and discipline. Responsible for preparing the future leaders of the Air Force.
• Responsible t rank order of cadets and job placement t include the pilot and navigator selection boards.
• Understands how t communicate difficult/sensitive information tactfully in supervisory role.
• Developed/taught college courses in leadership, management, and oral/written communications.
• Responsible for all hiring and firing of applicants
• Spearheaded Virginia Women's Institute for Leadership program at Mary Baldwin College.
• Oversaw 168 all-women Corps of Cadets organized/implemented leadership training programs.
• Detachment IT Manager and webmaster oversaw customer requirements, computer policy, and security issues, detachment webmaster and content manager.
• Event planner three years running for high-visibility, joint service award ceremony.
• Coordinated multiple VIP AF Chief of Staff, Governor, Generals, CEOs/business executives visits.
• Oversaw 10 report points including matrixed teams from military service departments, college protocol offices, award organizations, and commercial vendors.

Confidential

IT Telecommunications Manager, Voice Command and Control/

• Oversaw all activities of project t include planning, organization, managing day-to-day activities, monitoring critical path functions/taking corrective actions and risk mitigation.
• Manager of 12 engineers/ 8M Time and Materials contract responsible for operations and maintenance of both classified/unclassified military telephone networks within European/Middle East..
• Utilized resources on projects or initiatives that required service through SOW for new/existing RFPs.
• Managed 107 unclassified telephone switch locations servicing over 1,000,000 customers in Europe, the Middle East, and Africa.
• Oversaw collection of billing data modeled trunking on customer usage versus expected revenue.
• Project Manager for 2M international Nortel ATM technology insertion int military voice network.
• Led 10-person internal Dyn Corp contract team, 4-person external Technica contract team, three matrixed work units, four base comm managers, and local national contractors from three countries.
• Analyzed project profitability, revenue, margin, bill rate, and utilization t minimize exposure t risk.
• Project saved 10M in first year and model for worldwide military voice upgrade.
• Project lead for Kosovo/Balkan commercialized communications suites voice, data, and vide over satellite communications 50,000 U.S. troops supported-240,000 refugees fed/housed.
• Designed/implemented new IP interface for telephone architecture, replaced X.25 interface.
• Certified through Air Force as a Technical Contract Officer Representative.

Confidential

Internet Protocol Router Engineer

• Team lead for 10 engineers responsible for the upgrade/maintenance classified and unclassified military internet protocol router infrastructure Cisc for the European/Middle East theaters.
• Project Manager for a 7M upgrade plan of theater's Internet Protocol Router infrastructure.
• Oversaw budgeting, support agreements x 50 locations throughout Europe, the Middle East and Africa, cutover, and disaster recovery plans.
• Identified/allocated resources, assigned individuals, monitored processes, made adjustments.
• Completed project doubled access capacity of internet for Europe and Middle East theaters.
• Managed various router optimization efforts for theaters t include packet accelerators, caching devices, commercial internet access points, and virtual E-LANS.

Confidential

Wide Area Network Program Manager

• Program manager of 8 engineers, 7M annual AFNET contract, responsible for the insertion of time division multiplexed media NET Promina in support of long-haul terrestrial communications.
• Project lead t merge Dept. of Commerce and Air Force communications for Defense Meteorological Satellite System.
• Oversaw all aspects of project coordinated efforts between 10 internal contractors CSC , Commerce and Air Force Dept. program offices, four matrixed work sections, and tw external contractors Lockhead Martin NET across seven states.
• Convergence project implemented on time/in budget with 1B saved annually-USA Today write-up.
• Project Manager for Global Positioning System GPS Accuracy Improvement Initiative led multinational teams t six different continents t connect National Imagery and Mapping Agency antenna systems int Air Force GPS.
• Led all phases of the project, established timelines, facilitated update meetings, set project scope and overall goals and presented updates t senior management prior t and during implementation stages.
• Concurrently oversaw not less than five other Space Communication projects across all major space platforms Space Track, Space Weather, Thule Upgrade, plus classified projects .
• Pioneered cost of doing business studies, first year analysis of Space Command's long-haul circuitry netted 1.7M savings and basis for command wide analysis.

Confidential

Office Manager, Computer Systems

• Served as key liaison t a vast customer base of meteorologists, worked collaboratively t identify additional project requirements, system enhancements and provided comprehensive project updates.
• Team Lead of 6 Unix System administrators Sun/Solaris created/oversaw UNIX Help Desk.
• Project officer of effort t transition Center's mainframe t client/server workstations.
• Only Communications officer t serve as Center's off-hours duty officer-decorated for response t TWA Flight 800 crash.

Confidential

Manager, Vehicle Registration and Identification

• Head of 7-person operation responsible for military IDs, vehicle decals, and restricted area badges.
• Managed vehicle registration database-approx. 50,000 transactions annually covering Central Florida approx 250,000 vehicles registered.
• Section winner of numerous customer service and Inspector General IG excellent designation.
• Built pool of 42 volunteer workers brought wait time from over tw hours t under 10 minutes.
• Volunteer pool retired military personnel
• Recognized volunteers through various award write ups One volunteer recognized as state of Florida Volunteer of the year.
• Participated in Voliant Scorpion exercise Little Rock AFB, AR 1994.
• Selected for Officer Training School.

Confidential

Dispatcher/Shift Supervisor

• Oversaw police shift 12 personnel covering Suwon Air Base, South Korea and its surrounding towns via town patrols in partnership with the Korean police force.
• Managed/operated the installation's communication systems prepared duty schedule, generated reports, counseled subordinates, initiated appropriate responses t incidents.

Confidential

Corrections Guard/Patrolman

• Gate guard, security guard, patrolman at Myrtle Beach Air Force Base.
• Selected as Correction Guard responsible for health and welfare of 16 prisoners.
• Participated in Team Spirit exercise Kusan AB, Korea 1988.
• Participated in Bright Star exercise Egypt 1987.
• Assist with the implementation of first-ever computer Z100 at facility, promoted below the zone for efforts.